{"id":47518,"date":"2021-04-26T09:00:26","date_gmt":"2021-04-26T16:00:26","guid":{"rendered":"\/us\/en\/blog\/?p=47518"},"modified":"2025-04-02T20:07:01","modified_gmt":"2025-04-03T03:07:01","slug":"consumer-services-professional","status":"publish","type":"post","link":"\/us\/en\/blog\/consumer-services-professional\/","title":{"rendered":"5 success tips for consumer services professionals"},"content":{"rendered":"<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li><a href=\"#one\">What do consumer services professionals do?<\/a><\/li>\n<li><a href=\"#two\">5 key steps for success<\/a><\/li>\n<li><a href=\"#three\">Success stories with RingCentral<\/a><\/li>\n<\/ul>\n<hr \/>\n<p>Did you know globally, <a href=\"https:\/\/www.nextiva.com\/blog\/customer-service-statistics.html\" target=\"_blank\" rel=\"noopener noreferrer\">54%<\/a> of all consumers say that they have higher customer service expectations than they did just one year ago? If you\u2019re a consumer services professional, it\u2019s time to up your game and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/happy-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\">give customers an unbeatable experience<\/a>. You don\u2019t want to just settle for \u201csatisfied\u201d customers\u2014you want engaged customers that will stay loyal and become repeat buyers.<\/p>\n<p>With the massive disruption of COVID-19 and growing adoption of digital technologies, gaining the attention of customers is no easy task. Consumer services professionals are facing a difficult landscape, and we\u2019re here to help.<\/p>\n<hr \/>\n<p>\ud83d\udc40\u00a0 Get this <strong>free communication plan template<\/strong>.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/blog\/communication-plan-template-ringcentral.xlsx\" data-id=\"69f57e67c8896\" id=\"69f57e67c8896\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f57e67c8896.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705   Get the template<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 Download the communication plan template. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f57e67c8896.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><a id=\"one\"><\/a>What do consumer services professionals do?<\/h2>\n<p>First things first, let\u2019s define what a consumer services professional exactly does. If you work in the service of selling or consulting mainly to individuals, instead of organizations, then you\u2019re most likely a consumer services professional. Consumer services professionals aren\u2019t limited to what they sell\u2014it can be any service from education, home, media, restaurant, travel, or some other consumer-facing industry. For example, think about goods used by consumers for personal, family, or household purposes, such as shampoo, food, or even paints\u2014these can all be categorized under consumer goods.<\/p>\n<h2><a id=\"two\"><\/a>5 key steps for success<\/h2>\n<p>Now that you\u2019re in tune with what a consumer services professional does, let\u2019s get to some top tips and tricks. Below, we outline five key steps for success for consumer services professionals.<\/p>\n<h3>1. Prioritize the customer experience<\/h3>\n<p>We\u2019ve all heard the term \u201ccustomer experience,\u201d and there\u2019s a reason why it keeps popping up\u2014it\u2019s the cornerstone of business success, especially for companies in the consumer services industry. In fact, companies that lead in customer experience outperform laggards by nearly <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/?sh=1596cd8f4ef2\" target=\"_blank\" rel=\"noopener noreferrer\">80%<\/a>, and 73% of consumers say a good experience is key in influencing their brand loyalties. So, what can you do to start upleveling your customer experience as a consumer services professional? For starters, ask yourself the following questions:<\/p>\n<ul>\n<li>Are you evolving with customer expectations?<\/li>\n<li>Can you communicate with your customers on their preferred channel of choice anytime, anywhere?<\/li>\n<li>Is it easy for your customers to reach the right person the first time?<\/li>\n<li>Have you taken advantage of customer data to prepare you for their next sale?<\/li>\n<li>Can you easily view and analyze customer communications to discover insights for service improvements?<\/li>\n<\/ul>\n<p>These are just a few of the many questions you can start asking yourself to see if you\u2019re truly keeping your customers front and center.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udd0d\u00a0 Want more tips to improve the customer experience? Grab our customer satisfaction checklist for consumer services professionals.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/checklist\/customer_satisfaction_consumer_services.pdf\" data-id=\"69f57e67c8a0f\" id=\"69f57e67c8a0f\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f57e67c8a0f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705   Get checklist<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40  Get this free checklist for consumer services professionals.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f57e67c8a0f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<p>Remember, neglecting to prioritize the customer experience comes with negative consequences: <a href=\"https:\/\/harris-interactive.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">89%<\/a> of consumers have switched to doing business with a competitor following a poor customer experience. It\u2019s safe to say that you don\u2019t want to lose your customers to competitors, so make sure that every action you take ties back to the customer experience.<\/p>\n<h3>2. Assess your communications setup<\/h3>\n<p>Whether you\u2019re scheduling appointments, coordinating service distributions, or providing assistance to customers, it\u2019s clear that the right communications setup is a need, not a want. If your communications setup is dated and causing headaches, it\u2019s time for an upgrade. Move to the cloud if you haven\u2019t already, and here\u2019s why according to a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-communications\/\" target=\"_blank\" rel=\"noopener noreferrer\">survey<\/a>:<\/p>\n<ul>\n<li>74% of respondents said that cloud communications gives the company faster access to advanced features and capabilities.<\/li>\n<li>66% of respondents said cloud communications eliminates the hassle of <a href=\"https:\/\/www.ringcentral.com\/office\/integrations\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">integrating products<\/a> from multiple vendors. This can save a substantial amount of money and time in the long run for small to medium-sized businesses.<\/li>\n<li>61% of respondents said switching to the cloud makes the cost of hosted communications predictable. Lower costs of telecommunications equipment are always a huge benefit.<\/li>\n<\/ul>\n<p>One of biggest perks of moving to the cloud is instant cost-savings. Let\u2019s take a look at <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-helps-binswanger-glass-connect-66-locations-across-14-states\/\" target=\"_blank\" rel=\"noopener noreferrer\">Binswanger Glass<\/a> for example. Binswanger Glass has grown to be one of the nation\u2019s leading glass retailers and was able to save half a million dollars by upgrading their communications setup to a cloud-based solution.<\/p>\n<p>By switching to <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Office<\/a><sup>\u00ae<\/sup>, the company was able to eliminate the cost of unnecessary hardware and services. RingCentral\u2019s integrated fax capability meant the company could remove hundreds of fax machines and analog lines. And since the IT team can now administer the phone system remotely and users can adjust their own settings, the company no longer needs the ongoing help of expensive external technicians. As Parsons explains:<\/p>\n<blockquote><p><em>\u201cWith network and phone cost savings combined, we\u2019ve saved half a million dollars annually.\u201d<\/em><\/p><\/blockquote>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip: <\/b><\/div>\n<p>Ready to move to the cloud and unsure how to get started? Check out this <a href=\"https:\/\/netstorage.ringcentral.com\/infographics\/smb_consumer_service.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">infographic<\/a> covering cloud communications for the modern consumer services professional.<\/p>\n<\/div>\n<p>Your communications setup can make or break your success as a consumer services professional\u2014one dropped call can be business lost. This is why it\u2019s critical to get a cloud-based communications setup that\u2019s reliable with 24\/7 support, allows you to work from anywhere, improves your flow of work, and is rated #1 by industry experts.<\/p>\n<p>We live in 2021\u2014there\u2019s no more excuses to stick to pricey, clunky legacy systems. It\u2019s time to get your hands on a <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">single app for <em>all<\/em> your communication needs<\/a>, including messaging, video meetings, phone calls, texts, and even faxes so that you can communicate with your customers and colleagues on their channel of choice anytime, anywhere. By turning to one unified app, you won\u2019t have to deal with the pain and extra costs of managing multiple apps.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-47520\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Call-History-Dial-Pad.png\" alt=\"Call history dialpad RingCentral Office product\" width=\"701\" height=\"438\" \/><\/p>\n<hr \/>\n<p>\ud83e\udd14\u00a0 How can the right communications setup help your consumer services company stay competitive? Find out with our consumer services brief.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/brief\/consumer_services_solution.pdf\" data-id=\"69f57e67c8ad1\" id=\"69f57e67c8ad1\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f57e67c8ad1.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcdd  Get brief<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40  Get this free brief made for consumer services professionals.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f57e67c8ad1.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h3>3. Upgrade your contact center<\/h3>\n<p>Did you know <a href=\"https:\/\/www.customerthermometer.com\/customer-service\/customer-service-and-satisfaction-statistics-for-2020\/\" target=\"_blank\" rel=\"noopener noreferrer\">9 in 10<\/a> consumers want absolute omnichannel service? This means they expect a seamless experience when moving from one communication method to another. Take advantage of platforms like <a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Contact Center<\/a>\u2122 to create an omnichannel contact center that helps you connect with your customers on their channel of choice, whether through phone, web, chat, email, social media, self-serve options, or any other digital channel.<\/p>\n<p>Here\u2019s another interesting stat to think about: <a href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">72%<\/a> of consumers say that when contacting customer service, they expect the agent to \u201cknow who they are, what they have purchased, and have insights into their previous engagements.\u201d Do you know your customers\u2019 history before engaging with them? If not, you\u2019re potentially letting down 72% of consumers.<\/p>\n<p>With <a href=\"https:\/\/www.ringcentral.com\/apps\/p\/crm\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s integration with CRM systems<\/a> (such as Salesforce), you never have to worry about being in the dark with your customers. Through the power of integrations, you can dial customers and prospects (through RingCentral) in your CRM dashboard, while viewing key information such as contact referrals, the dollar amount of each potential deal, and more. You\u2019ll know exactly who the person is on the other end of the line before conversing.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-46960\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/salesforce-calling-2.png\" alt=\"Salesforce with RingCentral integration\" width=\"708\" height=\"489\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b><br \/>\n\ud83d\udca1 Pro-tip: <\/b><\/div>\n<p>Follow these <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/contact-center-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact center best practices<\/a> to increase agent productivity and wow your customers.<\/p>\n<\/div>\n<h3>4. Create personalized experiences<\/h3>\n<p>Who doesn\u2019t want a personalized experience? Customers want to feel special and attended to\u2014a generic one-size-fits-all approach to the customer experience simply doesn\u2019t cut it. This is especially important given 48% of consumers expect specialized treatment for being a good customer and 67% say they\u2019ll pay more for a great experience.<\/p>\n<p>As a consumer services professional, it\u2019s your job to make your customers happy. Simple things like remembering their preferences or suggesting new products that address their particular challenges can make all the difference. These little touches and extra efforts help personalize their experience and make them feel heard.<\/p>\n<p>Another way to personalize the experience is by ensuring that your customers reach the right person the first time. The sooner a customer is routed to the right person, the sooner they can get answers to their specific needs. No one likes being routed to 10 different service professionals before getting to the right one\u2014turn to <a href=\"https:\/\/www.ringcentral.com\/contact-center\/skills-based-routing.html\">skills-based routing<\/a> so you can connect customers to the best-matched agent faster.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-46027\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/01\/ringcentral-skill-based-routing-customer-service.png\" alt=\"ringcentral skill based routing customer service\" width=\"600\" height=\"340\" \/><\/p>\n<h3>5. Gather honest feedback<\/h3>\n<p>Keyword here: honest. Sometimes hearing honest feedback isn\u2019t always easy, especially when it\u2019s harsh criticism\u2014but it\u2019s criticism that\u2019s going to help you understand how to improve your business. By gathering honest feedback from prospects and customers, you\u2019re able to gain valuable insights from your target audience.<\/p>\n<p>Not only are you able to gain insights on how to improve your business, but you\u2019re also gaining trust with your consumers. Brands are viewed more favorably by <a href=\"https:\/\/www.nextiva.com\/blog\/customer-service-statistics.html\" target=\"_blank\" rel=\"noopener noreferrer\">77%<\/a> of consumers if they proactively invite and accept customer feedback. You need to go to your customers to get their feedback given only 1 out of 26 unsatisfied customers actually complain. Start reaching out to your customers and ask them for their feedback, whether giving a direct phone call to add a more personal touch or offering them a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer survey<\/a> to fill out anonymously.<\/p>\n<p><a href=\"https:\/\/financesonline.com\/customer-service-statistics\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-47521\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/customer-complaints-2.png\" alt=\"customer complaints\" width=\"602\" height=\"314\" \/><\/a><\/p>\n<p>The next time a customer complains, ask more about it. The last thing you want to do is ignore their feedback. You\u2019d be surprised at how many businesses follow the latter: <a href=\"https:\/\/harris-interactive.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">79%<\/a> of consumers who shared complaints about poor customer experience online had their complaints ignored. Don\u2019t be a part of the 79%. Instead, start viewing complaints as an opportunity to build better relationships with your customers and refine your business approach.<\/p>\n<h2><a id=\"three\"><\/a>Success stories: How two companies are improving consumer experiences with RingCentral<\/h2>\n<p>Are you curious about how businesses have turned to <a href=\"https:\/\/www.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a> to improve consumer experiences? Look no further. We have two great success stories for you.<\/p>\n<h3>Neighborly levels up its contact center<\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/neighborly.html\" target=\"_blank\" rel=\"noopener noreferrer\">Neighborly<\/a> is a Texas-based company that owns over 20 brands specializing in repairing, maintaining, and enhancing people\u2019s homes and businesses. As Neighborly acquired more businesses, it became difficult to integrate all the various phone systems and communications platforms it had inherited. To solve this problem, the company decided to adopt RingCentral Contact Center, which proved to be a more scalable solution.<\/p>\n<p>Preston Williams, the company\u2019s Director of Network and Infrastructure, describes how the company homed in on RingCentral as its number one choice:<\/p>\n<blockquote><p><em>\u201cAs we looked at contact center solutions, our wish list kept growing\u2014video conferencing, webinars, voicemail, <a href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVR<\/a>s, and so on. The more tools we added to our list, the more vendors fell away until only RingCentral was left.\u201d<\/em><\/p><\/blockquote>\n<p>Neighborly was able to roll out the RingCentral unified communications and <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> platform to dozens of locations without a hitch. Using RingCentral Contact Center, the company\u2019s support department now has a versatile system that lets agents access the help desk and provide support from anywhere on any device. What\u2019s more, RingCentral\u2019s built-in team messaging app means agents can chat in real time, making it easier to coordinate tasks and send out urgent messages to their team simultaneously.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-47522\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/RC-CC-skills-based-routing.png\" alt=\"RingCentral Contact Center skills-based routing\" width=\"405\" height=\"491\" \/><\/p>\n<h3>Junk Chuckers boosts conversions by 275%<\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/junk-chuckers.html\" target=\"_blank\" rel=\"noopener noreferrer\">Junk Chuckers<\/a> is a small Canadian business that removes unwanted materials for homes and businesses in Toronto. Al Noufaro, the company\u2019s owner, quickly realized his sales team needed a reliable, integrated phone system to process the onslaught of orders. So, he turned to RingCentral:<\/p>\n<blockquote><p><em>\u201cOur old phone system didn\u2019t give us a way to digitally centralize or monitor activity\u2026 Thanks to RingCentral\u2019s integrations, I was able to connect our phone activity with our CRM and the project-management app Trello. That gave our team a whole new simplified view of call activity, the status of leads, and what everyone\u2019s next actions should be. This improvement alone really moved the needle for our business.\u201d<\/em><\/p><\/blockquote>\n<p>Noufaro also credits RingCentral with helping the business boost conversions by 275%. He specifically mentions the platform\u2019s voice prompt feature, which frequently chimes in to reassure prospects who are on hold that their call is important to the company:<\/p>\n<blockquote><p><em>\u201cIt might sound like a small thing. But since we fired up that feature, we\u2019ve noticed the average caller waits an additional 60 seconds\u2014and that wait time gets them to a rep, which is why our phone-to-bookings rate has skyrocketed.\u201d<\/em><\/p><\/blockquote>\n<hr \/>\n<p class=\"p1\">\ud83d\udd79\ufe0f\u200a Get a hands-on look at how RingCentral works by booking a product tour:<br \/>\n<button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udcb0<\/span>\u200a You can also <a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\"><span class=\"s2\"><b>use this calculator<\/b><\/span><\/a><b> <\/b>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other, clients, freelancers, and more.<\/p>\n<hr \/>\n<h2>Moving forward<\/h2>\n<p>As you grow your career as a consumer services professional, we hope you take these five tips with you. It\u2019s important to never lose sight of the customer experience and equip yourself with the right <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/communication-tools\/\">communication tools<\/a> so that you\u2019re set up for maximum success. Moving forward, we encourage you to continue learning from your peers in the consumer services industry and customers\u2014they\u2019re the best source of knowledge you\u2019ll get.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: What do consumer services professionals do? 5 key steps for success Success stories with RingCentral Did you know globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago? If you\u2019re a consumer services professional, it\u2019s time to up your game and give customers an &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18670],"tags":[35578,35577,162],"class_list":["post-47518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-retail","tag-consumer-services","tag-consumer-services-professionals","tag-small-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 success tips for consumer services professionals | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Are you a consumer services professional looking to up your game? 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