{"id":47337,"date":"2021-04-12T10:54:27","date_gmt":"2021-04-12T17:54:27","guid":{"rendered":"\/us\/en\/blog\/?p=47337"},"modified":"2023-05-22T06:44:52","modified_gmt":"2023-05-22T13:44:52","slug":"5-myths-of-switching-from-on-premises-pbx-to-cloud","status":"publish","type":"post","link":"\/us\/en\/blog\/5-myths-of-switching-from-on-premises-pbx-to-cloud\/","title":{"rendered":"5 myths of switching from on-premises PBX to cloud"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hybrid work is the future as employees spend less time in the office and more time working remotely.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On-premises communication systems might not offer the flexibility to support a growing distributed workforce.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">But many still have hesitations when it comes to switching to the cloud.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">During the COVID-19 lockdowns, businesses discovered that their <\/span><b>on-premises systems couldn\u2019t support an increasingly remote workforce<\/b><span style=\"font-weight: 400;\">. Many of them turned to digital transformation and the cloud instead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"573\" height=\"361\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/remote-work-playbook-1.png\" class=\"responsive-image\" alt=\"The future of ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>The future of work is hybrid and remote. Is your business ready?<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Get the Remote Work Playbook\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/remote-work-playbook.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Get the Remote Work Playbook\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Get the Remote Work Playbook<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite the shift, though, many leaders still might be on the fence. They might have concerns about security, costs, and other factors. But in the post-pandemic workplace, switching to the cloud isn\u2019t just a luxury\u2014it\u2019s become a must.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That being said, let\u2019s address some of the top myths behind switching from on-premises PBX to the cloud.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Myth #1: On-premises solutions are more stable than cloud solutions<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47361\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/myth-1.png\" alt=\"\" width=\"900\" height=\"500\" \/><\/p>\n<h3 class=\"heading h3\"><b>Myth:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You might think maintaining connectivity and service is easier when your infrastructure is located in the same building as you. After all, you can easily access your system for troubleshooting and repairs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, with on-premises systems, you\u2019re entirely at the mercy of whatever is happening locally\u2014meaning a power outage or weather event can knock out service entirely. At the same time, you won\u2019t know there\u2019s a problem with your system or equipment until the lines go down.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>Reality:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cloud solutions are housed in multiple geographically distributed data centers. If one location is affected\u2014whether by an unexpected event or even high levels of usage\u2014traffic is routed through another data center, with no service interruptions to your users.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best providers proactively monitor their networks 24\/7 so they can detect, diagnose and address issues as quickly as possible, often preventing service disruptions before they happen.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, most enterprise cloud communications providers stand behind their obligation to provide reliable service via a <\/span><a href=\"https:\/\/www.ringcentral.com\/technology\/reliability.html\"><b>Service Level Agreement (SLA)<\/b><\/a><span style=\"font-weight: 400;\"> that guarantees a minimum percentage of uptime, or maximum downtime. To ensure maximum service with the fewest interruptions, look for a provider that guarantees the <\/span><b>\u201cfive 9s\u201d\u2014or 99.999% uptime<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Myth #2: Cloud voice call quality isn\u2019t very good (and it\u2019s hard to troubleshoot why)<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47360\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/myth-2.png\" alt=\"\" width=\"900\" height=\"500\" \/><\/p>\n<h3 class=\"heading h3\"><b>Myth:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Remember that old \u201cCan you hear me now?\u201d phone commercial? Concerns about calls cutting out, lagging or echoing sound, and other quality issues can be a big deterrent from switching to a cloud communications solution.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Reality:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">But some cloud providers use Quality of Service (QoS) routing to ensure the best possible sound on every call. With QoS, network traffic is classified and prioritized to improve control and throughput of important data. This helps to reduce issues like packet loss, jitter, and latency, resulting in higher call quality across the board.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud communications can also identify issues the moment they occur. For example, QoS reporting automatically collects upstream and downstream data for every call, providing <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-analytics-4-insights-that-make-monitoring-your-communications-solution-easier\/\">in-depth analytics via an admin portal<\/a><\/strong><span style=\"font-weight: 400;\">. This calling data can help detect low-quality calls and patterns and notify administrators.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Myth #3: Cloud systems don\u2019t provide advanced calling and meeting features<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47358\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/myth-3.png\" alt=\"\" width=\"900\" height=\"500\" \/><\/p>\n<h3 class=\"heading h3\"><b>Myth:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With a tightly integrated system, businesses with on-premises systems might think that a cloud solution won\u2019t have the advanced calling and meeting features they\u2019re used to. Similarly, they might believe their workflows can\u2019t be transferred to the cloud.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Reality:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cloud solutions are much more customizable and feature-rich than on-premises systems. Let\u2019s look at calling. A cloud communications solution can provide advanced call queue analytics and <\/span><a href=\"https:\/\/www.ringcentral.com\/live-reports.html\"><span style=\"font-weight: 400;\"><strong>live reports<\/strong><\/span><\/a><span style=\"font-weight: 400;\">, with deep insights into the quality and engagement of every call in real-time and from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It goes far beyond just calling features. Cloud systems have an inherent advantage over on-premises when it comes to integrating popular <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/apps\/\">third-party apps<\/a><\/strong><span style=\"font-weight: 400;\">. For example, Sales and Marketing teams might want to make a call or schedule a meeting without ever leaving their Salesforce or Zendesk apps. Or maybe your users would enjoy seeing their meeting schedule and other priorities all within <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-microsoft-outlook\"><span style=\"font-weight: 400;\">Outlook<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Myth #4: There\u2019s no control or customization in the cloud<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47357\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/myth-4.png\" alt=\"\" width=\"900\" height=\"500\" \/><\/p>\n<h3 class=\"heading h3\"><b>Myth:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There\u2019s always a tradeoff, right? Even if the quality and reliability of the cloud appeal, switching to an externally managed cloud service means losing control and flexibility. Or so you might think.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Reality:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In fact, centralized administrative tools make it even easier for your IT team to provision cloud communications to every individual in your organization\u2014<\/span><b>wherever they are<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While not all providers offer the same level of admin access and capabilities, a cloud solution that provides self-serve admin tools makes it simple to manage users and physical assets from anywhere.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether turning on a new feature or extension, checking the health of conference room phone and video devices ahead of a meeting, or analyzing call quality or user trends, a centralized admin portal provides critical visibility to IT teams and the flexibility to make changes remotely.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Myth #5: Moving to the cloud is expensive<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47359\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/myth-5.png\" alt=\"\" width=\"900\" height=\"500\" \/><\/p>\n<h3 class=\"heading h3\"><b>Myth:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">At first glance, the costs of adopting a cloud communications service might seem daunting, especially when added to your on-premises costs.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>Reality:<\/b><\/h3>\n<p><a href=\"https:\/\/netstorage.ringcentral.com\/research\/nemertes_the_cfo_imperative.pdf\"><span style=\"font-weight: 400;\">Studies<\/span><\/a><span style=\"font-weight: 400;\"> show that businesses who make the jump can see <\/span><b>cost savings of nearly $200K<\/b><span style=\"font-weight: 400;\"> within the first year.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How is this possible? When you eliminate a legacy system, all of the maintenance and upkeep costs fizzle out\u2014and IT staff is freed up to focus on other tasks. At the same time, with more flexibility and fewer obstacles to working remotely, employees are set up to work more productively. Businesses of all sizes see <\/span><b>productivity improvements of up to 21%<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Flexible, reliable communications: Only in the cloud<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">How we work is changing, and old on-premises PBX solutions aren\u2019t up to the task. Today\u2019s workers want reliable, secure, and feature-rich communications that can serve their employees and customers wherever they are. And cloud communications are making it happen.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Hybrid work is the future as employees spend less time in the office and more time working remotely. On-premises communication systems might not offer the flexibility to support a growing distributed workforce. But many still have hesitations when it comes to switching to the cloud. During the COVID-19 lockdowns, businesses discovered that their on-premises &#8230;<\/p>\n","protected":false},"author":29,"featured_media":54591,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18391],"tags":[34725,183],"class_list":["post-47337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-leadership","tag-legacy","tag-pbx"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 myths of switching from on-premises PBX to cloud | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Hybrid work is the future as employees spend less time in the office and more time working remotely. 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