{"id":47318,"date":"2021-04-06T09:51:13","date_gmt":"2021-04-06T16:51:13","guid":{"rendered":"\/us\/en\/blog\/?p=47318"},"modified":"2024-07-26T01:24:09","modified_gmt":"2024-07-26T08:24:09","slug":"3-challenges-global-tech-companies-face-due-to-legacy-phone-systems-and-the-fix","status":"publish","type":"post","link":"\/us\/en\/blog\/3-challenges-global-tech-companies-face-due-to-legacy-phone-systems-and-the-fix\/","title":{"rendered":"3 challenges global tech companies face due to legacy phone systems\u2014and the fix"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Relying on outdated legacy phone systems creates needless challenges communicating both internally and externally for tech firms.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The tech sector is leading the charge in adopting more flexible cloud communication tools.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Here are three struggles global tech company TechnologyOne faced as a result of its aging system\u2014and how switching to RingCentral\u2019s unified cloud solution solved the high-tech organization\u2019s challenges.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40\u00a0 How are other high-tech companies driving and thriving with remote collaboration? Get our eBook to find out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\" https:\/\/netstorage.ringcentral.com\/ebook\/collaborative_communications_for_high_tech.pdf\" data-id=\"69d09fd38823b\" id=\"69d09fd38823b\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d09fd38823b.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Read it now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc69\u200d\ud83d\udcbb Learn how innovative leaders are adopting long-term collaborative communications stacks that rock.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01736\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the eBook\">Get the eBook<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d09fd38823b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Hold the phone! The number of companies abandoning their old on-premises phone systems in favor of cloud solutions is growing:\u00a0<\/span><a href=\"https:\/\/www.grandviewresearch.com\/industry-analysis\/unified-communications-as-a-service-market\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">the UCaaS market is predicted to expand<\/span><\/a><span style=\"font-weight: 400;\"> at a compound annual rate of nearly 24% over the next seven years, a new report found.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to adopting more flexible cloud communications tools, the tech sector is leading the charge, this new research shows. But the popularity of UCaaS among technology firms means that holdout organizations that continue to rely on inflexible, on-premises PBX systems will likely fall behind the competition, as they face more challenges than their peers communicating both internally and externally. When this happens, not only does productivity suffer. So does your\u00a0<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-global-tech-organizations-can-build-a-culture-of-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">ability to innovate<\/span><\/a><span style=\"font-weight: 400;\">\u2014truly a core objective of many technology companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How does relying on outdated legacy phone systems create needless challenges for tech firms? <\/span>Here are three struggles global tech company TechnologyOne faced as a result of its aging system\u2014and how switching to RingCentral\u2019s unified cloud solution solved the high-tech organization\u2019s challenges.<\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Connecting global locations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Founded in 1987, TechnologyOne was one of Australia\u2019s first start-ups\u2014and is a true start-up success story. From its headquarters in Queensland, the ERP SaaS company has grown to 14 locations across six countries. And while that\u2019s an enviable trajectory, its legacy phone system just couldn\u2019t keep up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s because when it comes to implementing phone systems, each new location means reinventing the wheel. From telecom regulations to device power sources to long-distance calling plans, deploying PBX to a new country or location means working with new local providers who can meet specific regional requirements. While this creates additional work and cost redundancies, an even bigger problem is that the unique systems within each market don\u2019t usually work together inter-regionally.<\/span><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c[With our PBX system] we couldn\u2019t even do call transfers in our support team from our Australia headquarters to the new U.K. office.\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Richard Nicol, Group Director of Support &amp; Enhance at TechnologyOne<\/p>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Switching to RingCentral prevents these international growing pains because it eliminates the need for local solutions. Deployable from anywhere via a centralized admin portal, RingCentral\u2019s UCaaS makes it easy to turn on messaging, video, and phone capabilities at any new office just about anywhere in the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s Analytics portal also provides IT with real-time information about what\u2019s happening across TechnologyOne\u2019s global network, making it easier to support the company\u2019s broadly distributed locations too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201cRingCentral analytics provides my team with actionable insights into all the key environments of our system for calls, messages, and meetings. The portal has even helped us become proactive in addressing issues before our users realize they might have a problem. And it\u2019s so flexible that I can even monitor our organization\u2019s data in real time from my mobile phone using the RingCentral app.\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Emily Tregea, IT Services Analyst at TechnologyOne<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Data visibility challenges<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">HR databases. Shared calendars. Customer relationship management tools. Technology companies tend to have steep tech footprints of their own, with countless function-specific and company-wide software solutions in place to support all aspects of operations. When you add in the natural blind spots that can develop within a large, distributed company, the risk of decreased visibility and data silos grows.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can affect all aspects of work, from production to customer satisfaction. At TechnologyOne, for example, an inability to integrate call center phones with the company\u2019s other platforms and databases significantly hindered workers\u2019 ability to deliver effective customer support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you consider that 90% of customers base purchasing decisions on the<\/span>\u00a0<a href=\"https:\/\/blog.hubspot.com\/service\/customer-service-stats\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer support experience<\/span><\/a><span style=\"font-weight: 400;\">, it\u2019s clear that an inability to connect the dots across offices and functions can be a major business risk.<\/span><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c<span style=\"font-weight: 400;\">RingCentral Contact Center has changed our lives completely<\/span>. <span style=\"font-weight: 400;\">For the first time, our customer support team can now immediately get a holistic view of who is calling, what they need help with, and where they are, so the agent can provide a fantastic experience for them.<\/span>\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Tracey Bulley, Support Manager at TechnologyOne<\/p>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\">But RingCentral\u2019s platform approach, which delivers out-of-the-box and customizable integrations, makes it easy for companies like TechnologyOne to connect and optimize communications workflows with its CRM and other tools to dramatic effect.<\/span><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c<span style=\"font-weight: 400;\">When our consultant picks up that phone, they know it\u2019s Mary calling from XYZ Council, and it\u2019s about this issue. They can answer that phone and say, \u2018Hello, Mary, I hear you want to talk about case 1-2-3. I\u2019ve got your case right here, and I know we can resolve it.\u2019<\/span>\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Richard Nicol, Group Director of Support &amp; Enhance at TechnologyOne<\/p>\n<\/p><\/div>\n<h2><b>Collaboration across geographies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you\u2019re a small startup with all employees performing their jobs within close physical proximity, working together is fairly easy. Innovation is critical for tech companies, but very often these companies expand quickly to new locations, maintaining an ability to closely collaborate gets tricky.<\/span><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c<span style=\"font-weight: 400;\">RingCentral has been great for uniting our entire company across all offices, globally, and helping everyone communicate and connect more effectively. Having all of these tools on the same solution around the world helps us train people and makes it easy for us to stay connected.<\/span>\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Jacqueline Ho, IT Director at TechnologyOne<\/p>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Everything\u2014from standardized training to brainstorming and planning activities to company all-hands\u2014is harder to do when each office employs its own communications systems. The key is keeping everyone collaborating in real-time, every day, from anywhere and on the same tools.<\/span><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c<span style=\"font-weight: 400;\">[Before] we\u2019d have 30 people join our meetings from multiple regions, and it wasn\u2019t uncommon for it to take 15 minutes to get the software working for everyone. That was very disruptive and unprofessional, especially when you\u2019ve got customers in those meetings.<\/span>\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Richard Nicol, Group Director of Support &amp; Enhance at TechnologyOne<\/p>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\"> The ease of using RingCentral video conferencing is a powerful example of the communication barriers that have disappeared for TechnologyOne.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/high-tech-experiences-1.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><b>UP NEXT: Total experience: Why TX is the new tech buzzword you need to know<\/b><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-32628350\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-32628350\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 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href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/total-experience-why-tx-is-the-new-tech-buzzword-you-need-to-know\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-32628350\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-32628350\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Driving global growth with smoother communications<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For many technology companies, growing into new markets is an important part of the roadmap to success. But relying on outdated PBX systems can make expansion a more difficult proposition, introducing challenges that stand in the way of seamless global operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For growing tech organizations, localized on-premises systems simply aren\u2019t up to the task of bridging borders and workforces. Instead, consider a unified communications solution like RingCentral, which offers the flexibility businesses need to meet the challenges of operating globally head-on.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Relying on outdated legacy phone systems creates needless challenges communicating both internally and externally for tech firms. The tech sector is leading the charge in adopting more flexible cloud communication tools. Here are three struggles global tech company TechnologyOne faced as a result of its aging system\u2014and how switching to RingCentral\u2019s unified cloud solution &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47319,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18722],"tags":[6927,10731,32650,34638],"class_list":["post-47318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startups","tag-cloud-communications-solution","tag-collaborative-communications","tag-high-tech-communications","tag-legacy-phone-systems"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 challenges global tech companies face due to legacy phone systems\u2014and the fix | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Drive global growth with smoother communications from RingCentral. 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