{"id":47311,"date":"2021-04-06T09:08:32","date_gmt":"2021-04-06T16:08:32","guid":{"rendered":"\/us\/en\/blog\/?p=47311"},"modified":"2025-03-13T07:23:16","modified_gmt":"2025-03-13T14:23:16","slug":"how-our-commercial-legal-team-leverages-messaging-teams-in-ringcentral-to-close-sales","status":"publish","type":"post","link":"\/us\/en\/blog\/how-our-commercial-legal-team-leverages-messaging-teams-in-ringcentral-to-close-sales\/","title":{"rendered":"How our Commercial Legal team leverages messaging teams in RingCentral to close sales"},"content":{"rendered":"

\u201cCross collaboration in real time is especially critical to closing business at the end of every quarter. When we need contract terms approved in a hurry, we just message or call stakeholders and get a response instantly\u2014and we can do it all in the RingCentral app.\u201d<\/span><\/p>\n

– Lauren Troche, Senior Contracts Manager\u00a0<\/span><\/p>\n

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Teamwork is a big part of our jobs here at RingCentral (it helps when you\u2019ve got a great platform to make working together easy!). But there\u2019s probably no better example of cross-functional collaboration than our Legal team.<\/span><\/p>\n

The ever-changing nature of business\u2014a climate of increasing competition and regulations, heightened customer expectations, and things like mergers and acquisitions\u2014means that everyone wants to stay ahead of the curve. But as they say, the devil is in the details\u2014or the fine print anyway.\u00a0<\/span><\/p>\n

All of our business agreements are guided by contracts. As contract experts, our in-house lawyers help prepare us for whatever comes our way and ensure all our contracts are up to the task. We work closely with internal stakeholders and our customers to ensure the documentation truly meets the needs of everyone involved. Here\u2019s what the process looks like.<\/span><\/p>\n

Closing deals requires collaboration<\/b><\/h2>\n

Many of our deals are pretty straightforward and use standard contracts\u2014especially when we work with smaller businesses with basic needs. But larger organizations sometimes have more stringent internal requirements, whether that\u2019s tighter language around security or changing payment terms to 45 days. When customizations are needed, that\u2019s when we call in our Commercial Legal team.<\/span>\"\"
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There\u2019s usually more than one person involved in making the call as to whether a contract change is acceptable. When a change request comes in, the first thing we need to understand is whether the modification is even possible\u2014and that means reaching out to specific departments that know the answer. If the change request is to amend payment terms, for example, we\u2019ll need to work with the Finance team to see what they can do. This is where the RingCentral platform comes in.<\/span><\/p>\n

Getting everyone on the same page internally<\/b><\/h2>\n

Here at RingCentral, a lot of our conversations start in messaging teams in the RingCentral app\u2014and discussions about contracts are no exception. The teams<\/strong> feature in the RingCentral app creates dedicated discussion threads that allow us to share messages, documents, photos, spreadsheets, and other info, keeping the whole conversation organized and in one place.\u00a0<\/span><\/p>\n

\"Glip<\/p>\n

Most of our contracts people are on numerous messaging teams in the RingCentral app:\u00a0<\/span><\/p>\n