{"id":47195,"date":"2021-04-01T05:40:25","date_gmt":"2021-04-01T12:40:25","guid":{"rendered":"\/us\/en\/blog\/?p=47195"},"modified":"2025-03-13T06:39:53","modified_gmt":"2025-03-13T13:39:53","slug":"when-your-coworkers-are-your-customers-zach-bondurant","status":"publish","type":"post","link":"\/us\/en\/blog\/when-your-coworkers-are-your-customers-zach-bondurant\/","title":{"rendered":"When your coworkers are your customers: Zach Bondurant"},"content":{"rendered":"<h2 class=\"heading h2\"><i><span style=\"font-weight: 400;\">Shining the Employee Spotlight on Support Specialist Zach Bondurant.<\/span><\/i><\/h2>\n<p><span style=\"font-weight: 400;\">Being the world\u2019s #1 business communication platform means delivering for customers 24\/7\/365. But we can\u2019t do that unless we\u2019re able to keep ourselves up and running 24\/7\/365. For Charlotte, N.C. -based Desktop Support Specialist\/UCaaS Engineer Zach Bondurant, it\u2019s all in a day\u2019s work.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Supporting the people who support the people<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The RingCentral platform is constantly evolving. Which means RingCentral\u2019s employees have to not only be working with the latest technology, but well-versed in it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIn our role, RingCentral employees are our customers.\u00a0 We send out communications to the entire organization highlighting upcoming features, and write the documentation to help our employees better understand the technology, so they\u2019re better able to help our customers. I want to make sure our people get the same level of attention we give our large customers.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h2 h3\"><b>New? Yes. Noob? No.\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Zach has only been in his current role a short time. But he says RingCentral\u2019s onboarding process has made accessing critical resources easy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cResolution is a big part of what I do, and that means knowing who to contact and when. Not to be overly modest, but there&#8217;s a lot more intelligent and technical people (at RingCentral) than myself. So the onboarding that\u2019s required to know where those resources are and how to use them has definitely been critical to my success.\u201c<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h2 h3\"><b>Smart growth<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The world all ended up working from home at once. In a seismic shift like that, there are bound to be growing pains. Bondurant thinks RingCentral is perfectly positioned to manage them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI think RingCentral fits in perfectly with the ways that people are working now. And I definitely see us moving to\u00a0 more hybrid environments, not just RingCentral specifically but in general. I think the pandemic and a combination of outside forces have spotlighted the fact that there\u2019s not necessarily the need for everyone to be physically in the same location anymore. We\u2019re finding people are just as productive, arguably even more so working in the environment that&#8217;s most comfortable for their lifestyle. Now, are there more variables in play with people dispersed among thousands of locations versus a few dedicated sites? Definitely. But in terms of the backbone and infrastructure of RingCentral\u2019s core product, nothing really changes. We\u2019re very lucky and blessed that the product is designed to be as flexible as it is. That\u2019s what ensures this success of all our employees &#8211; my customers &#8211;\u00a0 no matter where they&#8217;re working.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h2 h3\"><b>Light on our feet<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Bandwidth can be a challenge for a globally dispersed workforce. But an intelligent approach to continuous development can keep everyone up and running.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAs workforces get more dispersed bandwidth can present a problem. But with optimizations to the software, we can hope to mitigate some of that impact\u2014and the product gets better all the time. In terms of optimizing the connectivity and reducing impacts there&#8217;s only so much you can do\u2014we can&#8217;t fix bandwidth\u2014but the way video has improved since launch is phenomenal. What used to be very bandwidth and CPU intensive is now, thanks to the hard work of all of our development teams, a much, much lighter footprint than before.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h2 h3\"><b>When small feels big<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Continuous improvement doesn\u2019t always come with tons of fanfare. Sometimes, says Bondurant, small changes have a big impact.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cHaving folders being added to the RingCentral app is huge. As we\u2019ve all experienced, (RingCentral employees) get added to teams almost on a daily basis, and just being able to better manage all the various teams and roles\u2014adding folders just makes it so much easier. Especially where we are working with so many different departments all at once and now we can deal with and rearrange them and in a way that&#8217;s more logical\u2014at least to me.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As a new father (congratulations!) Zach isn\u2019t getting a lot of shuteye these days. But with a solid platform and a world of support, he\u2019s not losing too much sleep over work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">#strongertogether<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shining the Employee Spotlight on Support Specialist Zach Bondurant. Being the world\u2019s #1 business communication platform means delivering for customers 24\/7\/365. But we can\u2019t do that unless we\u2019re able to keep ourselves up and running 24\/7\/365. For Charlotte, N.C. -based Desktop Support Specialist\/UCaaS Engineer Zach Bondurant, it\u2019s all in a day\u2019s work.\u00a0 &nbsp; Supporting the &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-47195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>When your coworkers are your customers: Zach Bondurant | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Shining the Employee Spotlight on Support Specialist Zach Bondurant and how he helps keep our systems running 24\/7\/365 for customers and employees.\" \/>\n<meta name=\"robots\" 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