{"id":47080,"date":"2021-03-22T04:00:18","date_gmt":"2021-03-22T11:00:18","guid":{"rendered":"\/us\/en\/blog\/?p=47080"},"modified":"2024-07-29T07:37:54","modified_gmt":"2024-07-29T14:37:54","slug":"telehealth-one-of-many-2021-tech-trends-for-healthcare-providers","status":"publish","type":"post","link":"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/","title":{"rendered":"Telehealth one of many 2021 tech trends for healthcare providers"},"content":{"rendered":"

Even at the beginning of 2021, there are clear trends for healthcare providers that will shape the coming year. Some of these trends have been heavily influenced by the events of 2020, while others are due to developments that have been percolating for a few years. There are some unique trends, yet they\u2019re connected to the broader theme of digital transformation.<\/span><\/p>\n

Discover the trends that will shape healthcare in 2021, as well as the technology that will enable you to implement these trends at your practice.<\/span><\/p>\n

Trend 1: Telehealth will continue to be a popular choice<\/b><\/h3>\n

In 2020, a global healthcare crisis spread across North America. To slow the spread, many healthcare providers chose to offer telehealth services so that\u00a0<\/span>continuity of care<\/span><\/a> wouldn\u2019t be jeopardized.<\/span><\/p>\n

However, even before 2020, telehealth was slowly gaining traction. A 2017 survey revealed that\u00a0<\/span>two-thirds of healthcare consumers<\/span><\/a> would prefer to see a doctor through a virtual visit. In addition, 20% of patients would be willing to switch providers so they could have the option of virtual visits.<\/span><\/p>\n

Telehealth will remain a popular choice in years to come because it\u2019s convenient for patients. They can attend an appointment in the comfort of their own home, saving them time and money as well as offering a better patient experience.<\/span><\/p>\n

Trend 2: There will be an embrace of digital transformation across the healthcare field<\/b><\/h3>\n

This trend is broader and arguably encompasses telehealth. To understand the impact of this trend, let\u2019s first examine the concept of digital transformation.<\/span><\/p>\n

The Enterpriser\u2019s Project defines\u00a0<\/span>digital transformation<\/span><\/a> as \u201cthe integration of digital technology into all areas of business resulting in fundamental changes to how businesses operate and how they deliver value to customers.\u201d What does that mean for healthcare?<\/span><\/p>\n

It means that healthcare organizations implement solutions that change the way these organizations operate, so they can provide a smoother, more efficient, and cost-effective patient experience. It\u2019s important to note that implementing a new technology alone doesn\u2019t launch a digital transformation; the technology has to fundamentally change a process to make it more efficient.<\/span><\/p>\n

\n
\n\t\t\t\t\t\"Ensure\t\t\t\t<\/div>\n
\n
\nEnsure your healthcare organization is equipped to handle 2021’s demands with this digital strategy checklist.<\/h3>\n<\/p><\/div>\n
\n\t\t\t\t\t\tLearn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n

What does digital transformation look like in healthcare organizations?<\/b><\/h2>\n

To illustrate digital transformation within a healthcare organization, consider this real-life example.<\/span><\/p>\n

When lockdowns shuttered businesses in 2020, Dr. Gina Dorfman began teaching\u00a0<\/span>telehealth techniques<\/span><\/a> to other dentists. Yet, within her own practice, her telephone system wasn\u2019t advanced enough to allow her to practice teledentistry. Dr. Dorfman turned to RingCentral\u2019s healthcare communications platform to hold virtual triage appointments.<\/span><\/p>\n

Dr. Dorfman\u2019s shift to a telehealth platform dramatically altered a business process\u2014for the better. It represented a new and improved way of running her business and created a positive patient experience at a difficult time.<\/span><\/p>\n

\"RingCentral<\/p>\n

Trend 3: Healthcare will shift to the cloud<\/b><\/h3>\n

As part of digital transformation within healthcare, 2021 will be the year in which many healthcare organizations\u00a0<\/span>move more of their operations into the cloud<\/span><\/a>. Healthcare IT experts believe the financial pressures of the global healthcare crisis (patients delaying elective surgeries, a lower reimbursement rate for telehealth services, and other economic pressures) will make the cloud a more attractive option than more expensive on-premises solutions.<\/span><\/p>\n

One way in which healthcare organizations can move to the cloud and offer telehealth services is through a healthcare communications platform. Healthcare communications platforms run in the cloud and allow patients, providers, care teams, and payers to connect quickly and easily for improved outcomes and an enhanced patient experience.<\/span><\/p>\n

Trend 4: There will be greater demand for multi-channel patient experiences<\/b><\/h3>\n

This trend is also tied to the broader theme of digital transformation. Today\u2019s patients are accustomed to\u00a0<\/span>multi-channel experiences<\/span><\/a>\u2014they browse their smartphones for better deals as they stand in a store, they start conversations on the phone and finish them in a chat, and they conduct impromptu video calls<\/a> with family, friends, and coworkers. They expect to do the same with their healthcare providers and healthcare organizations.<\/span><\/p>\n

How can healthcare leaders implement this trend in their organizations? One step is to put a healthcare communications platform in place. A healthcare communications platform would enable patients to reach out to providers and payers through chat, phone, email, and videoconference.<\/span><\/p>\n

Trend 5: There is a renewed emphasis on efficiency within healthcare organizations<\/b><\/h3>\n

It\u2019s not news that the American healthcare industry does not operate at peak efficiency. A landmark 2010 study uncovered\u00a0<\/span>$12 billion in waste<\/span><\/a> at American hospitals each year due to poor communication. One of the solutions for this problem is investing in collaborative communications solutions.<\/span><\/p>\n

\u201c<\/span>Collaborative communications<\/span><\/a>\u201d mean that healthcare providers, patients, and payers collaborate through open, intelligent workflows to create a seamless experience. An example of a collaborative communications solution would be a healthcare communications platform.<\/span><\/p>\n

A healthcare communications platform is versatile\u2014it connects patients, providers, and payers through a secure framework so they can easily share information. For example, if a patient has a question about a claim, he can contact his insurance company; the agent could quickly pull up his file, and if there\u2019s an issue (such as delayed claim approval), the agent could loop in a colleague in another department to figure out the problem in real-time. The power of collaborative communications reduces inefficiency by making it faster and simpler to share information.<\/span><\/p>\n

Trend 6: The call for pricing transparency grows louder<\/b><\/h3>\n

The Centers for Medicare and Medicaid Services (CMS) mandated American hospitals must increase\u00a0<\/span>price transparency<\/span><\/a> by January 1, 2021. It will take an average of 150 hours for each hospital to review and post their standard charges, according to a CMS estimate.<\/span><\/p>\n

Collaborative communications solutions can speed up this process. With a healthcare communications platform, employees can easily share accurate information securely. A healthcare communications platform removes the silos and reduces inefficiencies that lengthen this process.<\/span><\/p>\n

RingCentral\u2019s telehealth platform helps you implement these trends at your organization<\/b><\/h2>\n

RingCentral\u2019s telehealth platform offers robust collaborative communications capabilities that enable you to bring the latest trends (telehealth, the shift to the cloud, increased efficiency, and digital transformation) to your healthcare organization.<\/span>\u00a0See how cloud communications can transform your healthcare organization. Request a demo.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Even at the beginning of 2021, there are clear trends for healthcare providers that will shape the coming year. Some of these trends have been heavily influenced by the events of 2020, while others are due to developments that have been percolating for a few years. There are some unique trends, yet they\u2019re connected to …<\/p>\n","protected":false},"author":292,"featured_media":47084,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[10731,1682,10896,33926],"class_list":["post-47080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-collaborative-communications","tag-healthcare","tag-patient-experience","tag-telehealth-platform"],"acf":[],"yoast_head":"\nTelehealth one of many 2021 tech trends for healthcare providers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telehealth one of many 2021 tech trends for healthcare providers\" \/>\n<meta property=\"og:description\" content=\"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-22T11:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-29T14:37:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"699\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lance Mehaffey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lance Mehaffey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\"},\"author\":{\"name\":\"Lance Mehaffey\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e\"},\"headline\":\"Telehealth one of many 2021 tech trends for healthcare providers\",\"datePublished\":\"2021-03-22T11:00:18+00:00\",\"dateModified\":\"2024-07-29T14:37:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\"},\"wordCount\":1045,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg\",\"keywords\":[\"collaborative communications\",\"healthcare\",\"patient experience\",\"telehealth platform\"],\"articleSection\":[\"Healthcare\",\"Telehealth\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\",\"name\":\"Telehealth one of many 2021 tech trends for healthcare providers | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg\",\"datePublished\":\"2021-03-22T11:00:18+00:00\",\"dateModified\":\"2024-07-29T14:37:54+00:00\",\"description\":\"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg\",\"width\":930,\"height\":699,\"caption\":\"RingCentral for healthcare\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Telehealth one of many 2021 tech trends for healthcare providers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e\",\"name\":\"Lance Mehaffey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\",\"caption\":\"Lance Mehaffey\"},\"description\":\"Lance Mehaffey has spent over 20 years exploring the healthcare space as a facility administrator and while leading the industry go-to-market and sales enablement strategy for global information and communication technology companies. He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.\",\"sameAs\":[\"https:\/\/Ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/lance-mehaffey\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Telehealth one of many 2021 tech trends for healthcare providers | RingCentral Blog","description":"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/","og_locale":"en_US","og_type":"article","og_title":"Telehealth one of many 2021 tech trends for healthcare providers","og_description":"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2021-03-22T11:00:18+00:00","article_modified_time":"2024-07-29T14:37:54+00:00","og_image":[{"width":930,"height":699,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","type":"image\/jpeg"}],"author":"Lance Mehaffey","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Lance Mehaffey","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#article","isPartOf":{"@id":"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/"},"author":{"name":"Lance Mehaffey","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e"},"headline":"Telehealth one of many 2021 tech trends for healthcare providers","datePublished":"2021-03-22T11:00:18+00:00","dateModified":"2024-07-29T14:37:54+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/"},"wordCount":1045,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","keywords":["collaborative communications","healthcare","patient experience","telehealth platform"],"articleSection":["Healthcare","Telehealth"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/","name":"Telehealth one of many 2021 tech trends for healthcare providers | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","datePublished":"2021-03-22T11:00:18+00:00","dateModified":"2024-07-29T14:37:54+00:00","description":"Telehealth will continue to shape the healthcare system in the new year. Let RingCentral's telehealth platform help you implement these 6 trends in 2021.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","width":930,"height":699,"caption":"RingCentral for healthcare"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Telehealth one of many 2021 tech trends for healthcare providers"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e","name":"Lance Mehaffey","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","caption":"Lance Mehaffey"},"description":"Lance Mehaffey has spent over 20 years exploring the healthcare space as a facility administrator and while leading the industry go-to-market and sales enablement strategy for global information and communication technology companies. He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.","sameAs":["https:\/\/Ringcentral.com"],"url":"\/us\/en\/blog\/author\/lance-mehaffey\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/healthcare.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/lance-mehaffey\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Lance Mehaffey<\/span><\/a>","rc_author_full_name":"Lance Mehaffey","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Lance-Headshot-11-21-22.jpg","rc_author_link":"\/us\/en\/blog\/author\/lance-mehaffey\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">Healthcare<\/a><a href=\"\/us\/en\/blog\/category\/telehealth\/amp\">, Telehealth<\/a>","amp_link":"\/us\/en\/blog\/telehealth-one-of-many-2021-tech-trends-for-healthcare-providers\/amp","excerpt_title":"Telehealth one of many 2021 tech trends for healthcare pr...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/47080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=47080"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/47080\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/47084"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=47080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=47080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=47080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}