{"id":46841,"date":"2021-02-25T15:25:41","date_gmt":"2021-02-25T23:25:41","guid":{"rendered":"\/us\/en\/blog\/?p=46841"},"modified":"2023-01-30T05:22:26","modified_gmt":"2023-01-30T13:22:26","slug":"ringcentral-analytics-4-insights-that-make-monitoring-your-communications-solution-easier","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-analytics-4-insights-that-make-monitoring-your-communications-solution-easier\/","title":{"rendered":"RingCentral Analytics: 4 insights that make monitoring your communications solution easier"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT plays a big role in a company\u2019s success by selecting the right tools for their workforce.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keeping systems up and running requires a lot of legwork, especially as today\u2019s businesses expect 24\/7 uptime.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our robust Analytics Portal allows IT administrators to fully monitor the performance of their RingCentral system across message, <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=W2u6CDkUnYI\"><span style=\"font-weight: 400;\">video<\/span><\/a><span style=\"font-weight: 400;\">, and phone, from anywhere and on any device.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gain centralized analytics on user adoption, call and meeting quality, and visibility into device status, across all users and locations globally. Even get alerts to proactively fix issues before they\u2019re escalated.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">System and IT teams play a pivotal role in \u201ckeeping the lights on\u201d at every organization. And if you never have to worry about your company laptop, phone, or any technology that you use, you\u2019re likely in the hands of an excellent IT team.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the role of IT professionals is much more than that. Administrators own their IT deployments from start to finish, and are usually driving an IT strategy that\u2019s aligned with business objectives. In other words, they\u2019re responsible for not only system deployment and upkeep, but also to ensure that the solutions they choose positively impact the core business and yield a positive return on investment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After all, their decisions have a huge impact on the way their employees work.\u00a0<\/span><\/p>\n<h2><b>RingCentral Analytics: Easier to monitor and manage<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">That being said, how can IT teams ensure that their systems stay impactful? While troubleshooting and resolving issues are traditional responsibilities of IT professionals, most business communications systems don&#8217;t offer deep, actionable insights out of the box. That\u2019s where RingCentral Analytics is different.<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral Analytics for IT and System Admins\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/e3FG5L8UlfM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral Analytics gives administrators full visibility into the health and performance of their RingCentral system. With RingCentral Analytics, administrators can view actionable insights on usage, monitor call and meeting quality, and even set up alerts to easily resolve issues that could impact the system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">System admins have full access to the <\/span><a href=\"https:\/\/analytics.ringcentral.com\/\"><span style=\"font-weight: 400;\">Analytics Portal<\/span><\/a><span style=\"font-weight: 400;\">, where they can view several different reports and dashboards, all in a single location:<\/span><\/p>\n<p><b>1. <a href=\"#RCA1\">Adoption and Usage<\/a><\/b><\/p>\n<p><b>2. <a href=\"#RCA2\">Quality of Service<\/a><\/b><\/p>\n<p><b>3. <a href=\"#RCA3\">Rooms and Devices<\/a><\/b><\/p>\n<p><b>4. <a href=\"#RCA4\">Alerts<\/a><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at some real-life scenarios that administrators might encounter and how RingCentral Analytics addresses them:<\/span><\/p>\n<h2><b><a id=\"RCA1\"><\/a>1. Adoption and Usage<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-46844\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Adoption-and-Usage.png\" alt=\"\" width=\"880\" height=\"388\" \/><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Scenarios:\u00a0<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We spent a large amount of time and budget on getting RingCentral up and running.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are our employees using it?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do certain departments or offices need additional training sessions?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We need to provide usage data to our Change Management Executive.<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><b>Solution:<\/b> <\/span><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/article\/Analytics-Portal-Adoption-and-Usage.html\"><span style=\"font-weight: 400;\">Adoption and Usage<\/span><\/a><span style=\"font-weight: 400;\"> analytics give admins full visibility into how employees use RingCentral features &#8211; Message, Video, and Phone, across their organization\u2014down to every department, site and user.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Adoption and Usage report identifies:<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users with high usage i.e your company\u2019s power users and champions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trends and patterns of usage over any period of time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users, locations, and departments with low usage that could benefit from additional training sessions\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User preferences such as preferred devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most used endpoints and versions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Equipped with this data, administrators can run programs to drive optimal usage, leverage power users to educate non\/low users, and get the most value from their RingCentral investments<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Also, low usage could indicate the use of other non-IT approved tools, revealing any shadow IT issues within the organization.<\/span><\/p>\n<h2><b><a id=\"RCA2\"><\/a>2. Quality of Service<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-46845\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/QoS.png\" alt=\"\" width=\"791\" height=\"294\" \/><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Scenarios:\u00a0<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A department\u2019s video meeting had poor quality video.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An executive at the airport had a choppy connection on a call.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users at a location have been complaining about poor call quality.<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><b>Solution: <\/b><\/span><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/article\/9789.html\"><span style=\"font-weight: 400;\">Quality of Service (QoS)<\/span><\/a><span style=\"font-weight: 400;\"> analytics give administrators detailed insights into their RingCentral call and meeting quality. For example, if a team meeting suffered from audio loss or dropped calls, admins can use QoS reports to identify the cause.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Quality of Service report:<\/b><\/span><\/p>\n<ul>\n<li data-list=\"bullet\">Offers an at-a-glance overview of the global health of your RingCentral system<\/li>\n<li data-list=\"bullet\">Can help identify potential issues by proactively monitoring quality for users, calls, and meetings<\/li>\n<li data-list=\"bullet\">Can help reactively drill-down to troubleshoot and resolve issues<\/li>\n<li data-list=\"bullet\">Provides easy-to-understand quality scores and underlying data (MOS score, jitter, latency, packet loss, and codecs).<\/li>\n<li data-list=\"bullet\">Helps identify quality patterns across endpoints, locations, ISPs, and networks.<\/li>\n<\/ul>\n<h2><b><a id=\"RCA3\"><\/a>3. Rooms and Devices<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-46846\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Rooms.png\" alt=\"\" width=\"1178\" height=\"311\" \/><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Scenarios:\u00a0<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral Rooms at the HQ went offline.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desk phones at a satellite office were disconnected suddenly.<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><b>Solution<\/b><\/span><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">:<\/span> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your hardware infrastructure goes offline, Rooms and Devices analytics displays exactly what\u2019s happening and where. This allows administrators to pinpoint trouble locations and address the issue.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><b>With Rooms and Devices report, you can:\u00a0<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track online and offline RingCentral Rooms\u2122 and desk phones, globally and in real time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=sktr_7EVD9Q\"><span style=\"font-weight: 400;\">health and status of RingCentral Rooms<\/span><\/a><span style=\"font-weight: 400;\">\u2019 hardware and ensure smooth functioning.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proactively identify rooms with issues to analyze and fix outage causes.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proactively identify and resolve device issues to ensure user satisfaction.<\/span><\/li>\n<\/ul>\n<h2><b><a id=\"RCA4\"><\/a>4. Alerts<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-46843\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Alerts.png\" alt=\"\" width=\"1266\" height=\"1066\" \/><\/p>\n<p><span style=\"text-decoration: underline;\"><b>Scenario:<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No issues have been reported for a while. Are we just not aware?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We\u2019ll have to wait for an IT ticket to know if there\u2019s an issue.<\/span><\/li>\n<\/ul>\n<p><b><span style=\"text-decoration: underline;\">Solution:<\/span> <\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the IT world, no news is good news. But, with RingCentral you don&#8217;t have to wait for an issue to be reported or a poor experience to know if there are any issues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alerts allow administrators to set up automated monitoring of specific parameters and proactively address issues before they\u2019re escalated. For example, if a VP has poor-quality calls or a RingCentral Room goes offline, the system can send an alert to the IT team.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>With Alerts, you can:\u00a0<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/Analytics-Portal-Create-an-Alert.html\"><span style=\"font-weight: 400;\">Set up fully customizable rules<\/span><\/a><span style=\"font-weight: 400;\"> for automated monitoring of call quality (QoS), device status, and room status.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get alerted via email or the RingCentral app when issues are detected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Narrow down to the exact problem area with alert notifications, speeding up the resolution process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proactively resolve problems that may impact the organization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose one or many recipients of these notifications, for easier collaboration and fast actions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor alert trends over time to identify persistent issues that require deeper analysis.<\/span><\/li>\n<\/ul>\n<h2><b>Making your job easier<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Today\u2019s fast-paced environment requires technology to remain online 24\/7, and that means knowing exactly what\u2019s going on. With detailed insights all in a single, comprehensive location, you can easily monitor and manage every aspect of your RingCentral system and ensure that your communications systems always support your business and help deliver impactful business results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about RingCentral Analytics <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/analytics-portal\/overview.html\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: IT plays a big role in a company\u2019s success by selecting the right tools for their workforce.\u00a0 Keeping systems up and running requires a lot of legwork, especially as today\u2019s businesses expect 24\/7 uptime. Our robust Analytics Portal allows IT administrators to fully monitor the performance of their RingCentral system across message, video, and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46842,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18391],"tags":[],"class_list":["post-46841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral Analytics: 4 insights that make monitoring your communications solution easier | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: IT plays a big role in a company\u2019s success by selecting the right tools for their workforce.\u00a0 Keeping systems up and running requires a 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