{"id":46812,"date":"2021-03-04T05:59:46","date_gmt":"2021-03-04T13:59:46","guid":{"rendered":"\/us\/en\/blog\/?p=46812"},"modified":"2025-03-13T06:39:57","modified_gmt":"2025-03-13T13:39:57","slug":"season-of-innovation-winter-interns","status":"publish","type":"post","link":"\/us\/en\/blog\/season-of-innovation-winter-interns\/","title":{"rendered":"Season of innovation: our first-ever winter class of interns brings a blast of fresh thinking"},"content":{"rendered":"

When you\u2019ve got the world\u2019s #1 business communication platform, word gets around. People want to be a part of a technology that\u2019s bringing the world closer together, and a culture that gives people the freedom to be their best. Our People team has been inundated with talented young people on a mission to change the world, allowing us to add a Winter RingTern class for the first time ever.\u00a0 We talked with a group of RingTerns (interns) working with the Innovation team on subjects ranging from <\/span>design thinking <\/span><\/a>to the ways in which their work can save lives.\u00a0<\/span><\/p>\n

 <\/p>\n

\"\"Caroline Song<\/b><\/h3>\n

For Carnegie Mellon\u2019s Caroline Song, the work she\u2019s doing at RingCentral is all about making people\u2019s lives easier.\u00a0<\/span><\/p>\n

\u201cFrom the beginning of my freshman year, the idea of keeping the user in mind has been drilled into our heads, and I think that\u2019s good. UX designers should constantly ask themselves, \u201cWho are you designing for?\u201d\u00a0 Every decision we make, we should ask ourselves, \u201cWhy did you do this? How does it benefit the user?\u201d So right now, I\u2019m working on <\/span>RingCentral\u2019s design system, and thinking about ways to make it easier for people to access the things they need to build products.<\/span>\u201d\u00a0<\/span><\/p>\n

 <\/p>\n

\"\"Shruthi Shankar<\/b><\/h3>\n

University of Southern California grad student Shruthi Shankar is getting deep under the hood and incorporating human insight into the architecture of our continuous delivery process.\u00a0<\/span><\/p>\n

\u201cThe Platform team is working on enhancing API performances, so I\u2019m coming in at the point where we\u2019re thinking about how these systems are built, and making sure that everything is scalable, that we have microservices, making sure all the calls are smooth, and that everything’s compliant with the security standards. I think it takes a great deal of innovation to come up with an architecture that can handle the kind of load that a company like RingCentral demands at scale.\u201d<\/span><\/p>\n

 <\/p>\n

\"\"Manasa Hari<\/b><\/h3>\n

San Jose State\u2019s Manasa Hari is excited to work on large-scale projects, but never loses sight of who she\u2019s truly working for \u2014 the user.\u00a0<\/span><\/p>\n

\u201cI’m a software developer, but I\u2019m also a consumer at some point, right? So I try to keep that person\u2019s needs in mind. I ask myself – what problem is the work I’m doing going to solve? I think about the desired state, then sort of work backwards to get to how I\u2019ll actually implement and develop whatever it is I want to achieve. If I\u2019ve developed something that technically \u201cworks,\u201d but is so complicated no end user would ever want to use it, I haven\u2019t succeeded. So keeping that end user in mind is critical.\u201d<\/span><\/p>\n

 <\/p>\n

\"\"Brima Bangura<\/b><\/h3>\n

Brima Bangura is still in his early 20\u2019s and has already started multiple ventures with multiple patent-pending technologies. In 2018, he was named one of the <\/span>Queen’s Young Leaders<\/span><\/a> by Queen Elizabeth II for bringing bicycle-powered affordable energy solutions to his home country of Sierra Leone. Brima’s unique perspective on what works and what doesn’t in the developing world plays a significant role in the way he’s approaching his RingTernship.\u00a0<\/span><\/p>\n

\u201cI love the idea of RingCentral’s focus on the customer when solving their needs. So right now, I’m working on RingCentral’s Enterprise Product Onboarding. User onboarding is like <\/span>love at first sight<\/b>. It is one of the first impressions a customer experiences, and it should make them feel like they have made the right choice of using your software or service. It is crucial because it ensures that the customer finds the product useful from the start, thus increasing user experience and the retention rate. My day involves a lot of meetings with my senior manager\/mentor, which I always enjoy. I also write competitive analysis documentations, develop user needs and prioritize requirements, interviews with customers, meetings with other departments that contribute to the overall onboarding funnel, and documenting RingCentral’s current and future onboarding funnel. My philosophy is\u2014at the end of the day, the customers with the problems are the ones that deserve the right solutions.\u201d<\/span><\/p>\n

 <\/p>\n

\"\"Silvia Marihal<\/b><\/h3>\n

Wichita State\u2019s Silvia Marihal is bringing fresh eyes to the front-end engineering process, and using design thinking skills to find new ways to help users be more productive.\u00a0<\/span><\/p>\n

\u201cI’m working on a feature where\u2014if someone wants to create a note, they can just click on the button and it opens up a new note dialog, and they can get to write whatever they want to and they can save it as a draft or send it to any person or group they want to. I\u2019m seeing that the same thing could potentially be applied to the File section as well – whenever a user wants to open a new file, they should be able to do that easily, within the app as well. If I get an opportunity, I think I\u2019d like to talk to some users and get their feedback; see what other issues they\u2019re facing and find out – what could I make that would help them feel the app is more flexible and user friendly? I think that approach will really help me write better code.\u201d<\/span><\/p>\n

 <\/p>\n

Providing a communications platform that\u2019s truly useful, intuitive and user-focused demands constant innovation. That\u2019s exactly what we\u2019re seeing from our winter RingTern class. These young minds are bringing a freshness, vitality and clear-eyed perspective to our process that will help us build products and features that bring teams, customers and the world a lot closer together. Sound like something you\u2019d like to be a part of? Our RingTern program is running at full-speed, and we\u2019d love to have you join us. <\/span>Learn more<\/span><\/a>. #strongertogether<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

When you\u2019ve got the world\u2019s #1 business communication platform, word gets around. People want to be a part of a technology that\u2019s bringing the world closer together, and a culture that gives people the freedom to be their best. Our People team has been inundated with talented young people on a mission to change the …<\/p>\n","protected":false},"author":769,"featured_media":46819,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[9386,9387,32671,32670],"class_list":["post-46812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-internship","tag-internship-program","tag-rising-star","tag-university-recruiting"],"acf":[],"yoast_head":"\nSeason of innovation: our first-ever winter class of interns brings a blast of fresh thinking<\/title>\n<meta name=\"description\" content=\"We talked with our RingTerns (interns) working with the Innovation team about how their work at RingCentral could shape the future of communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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I also like connecting great people to great opportunities, so this RingCentral gig is proving to be a good fit. I live in Albany, CA with my wife, three kids, and a very sweet, pin-headed, cat.","sameAs":["https:\/\/ringcentral.com"],"url":"\/us\/en\/blog\/author\/stephen-stewart\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/RingTern-blog.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/stephen-stewart\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/8d63ebed742256368c89b6f29eeccd8625a804ffab8a409c301379dccb72e876?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Stephen Stewart<\/span><\/a>","rc_author_full_name":"Stephen Stewart","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/IMG_1710-1-scaled.jpeg","rc_author_link":"\/us\/en\/blog\/author\/stephen-stewart\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">Company news & culture<\/a>","amp_link":"\/us\/en\/blog\/season-of-innovation-winter-interns\/amp","excerpt_title":"Season of innovation: our first-ever winter class of inte...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/46812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/769"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=46812"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/46812\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/46819"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=46812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=46812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=46812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}