{"id":46773,"date":"2021-03-01T09:00:00","date_gmt":"2021-03-01T17:00:00","guid":{"rendered":"\/us\/en\/blog\/?p=46773"},"modified":"2025-03-13T06:21:02","modified_gmt":"2025-03-13T13:21:02","slug":"the-ringcentral-advantage-world-class-support-for-free","status":"publish","type":"post","link":"\/us\/en\/blog\/the-ringcentral-advantage-world-class-support-for-free\/","title":{"rendered":"The RingCentral Advantage: World-class support\u2014for free"},"content":{"rendered":"

When they switched to RingCentral\u2019s cloud phone solution, the financial services representatives of Steve Rice & Associates weren\u2019t thinking about getting better tech support. They had bigger concerns.\u00a0<\/span><\/p>\n

Their on-premises phone server was difficult to manage, lacked basic features they needed (like advanced call routing), and didn\u2019t allow them to take and make business calls from anywhere other than their desks.<\/span><\/p>\n

To be fair, the IT company that the firm hired to support their phone infrastructure was actually pretty good. But they weren\u2019t always accessible right away when there was a problem\u2014and there were a lot of problems.\u00a0<\/span><\/p>\n

Plus, every time the firm put in a request to fix something or make a change to the system, the consultants charged a (very) high hourly rate to do the work.<\/span><\/p>\n

Meanwhile, Steve Rice & Associates was building a reputation as a world-class firm\u2014the type of financial representatives who are <\/span>always<\/span><\/i> there for their clients. The thing is, they\u2019re a forward-thinking bunch too. They didn\u2019t want to be at their desks from 9 to 5 every single day.\u00a0<\/span><\/p>\n

So, how could they stay accessible to their clients and maintain that reputation?\u00a0<\/span><\/p>\n

They needed a communications system that was also world-class. That\u2019s what the firm was hoping for\u2014and what they got.<\/span><\/p>\n

An all-you-can-ask buffet<\/span><\/h2>\n

When the firm rolled out RingCentral across the firm, people were stunned.<\/span><\/p>\n

RingCentral\u2019s team didn\u2019t act like a vendor. It acted like a true partner.<\/span><\/p>\n

\u201cI had so many questions during the implementation,\u201d recalls Xander Rice, a partner and financial services representative with the firm. \u201cNot because setting up the system was difficult\u2014it wasn\u2019t. I just wanted to know everything it was capable of. The implementation team walked us through the system, took the time to answer all of my questions about features and settings, and encouraged us to keep asking those questions.\u201d<\/span><\/p>\n

It was an all-you-can-ask buffet\u2014and it was free.<\/span><\/p>\n

It was obvious to me from those implementation discussions that RingCentral wanted our firm to get as much value from their system as we could.<\/span><\/p><\/blockquote>\n

Learn more about the RingCentral Advantage for small businesses<\/a><\/p>\n

Expert support whenever, wherever<\/span>\u00a0<\/span><\/h2>\n

Once Steve Rice & Associates rolled out RingCentral to all of its employees, everyone soon had access to a full-featured business phone system on their phones, computers, and tablets\u2014just by downloading an app.<\/span><\/p>\n

It was at this point that Xander realized: When the implementation team had encouraged him to contact RingCentral Support as often as he wanted with questions or for guidance, that wasn\u2019t just talk.\u00a0<\/span><\/p>\n

The whole RingCentral team has been fantastic,\u201d he says. \u201cWhen I call to ask about a feature, or an integration, or anything, the support team seems genuinely happy to help.<\/span><\/p><\/blockquote>\n

Of course, a world-class support team needs more than a positive attitude, and Xander has also found RingCentral\u2019s support professionals to be experts at quickly getting him the answers he needs. \u201cI don\u2019t think we\u2019ve ever had a question or issue we didn\u2019t get resolved within a few hours at most.\u201d<\/span><\/p>\n

\u201cThat\u2019s something we definitely weren\u2019t expecting\u201d<\/span><\/h2>\n

And the best thing?\u00a0<\/span><\/p>\n

The tech support that Xander and his team have been receiving from RingCentral\u2014which is better than the service they\u2019d had from their previous IT consultants\u2014is included in the cost of their RingCentral phone service.<\/span><\/p>\n

\u201cWe have access to an outstanding support team whenever we need them\u2026 and there\u2019s no extra charge for it,\u201d he says. \u201cThat\u2019s something we definitely weren\u2019t expecting, and it\u2019s making a real contribution to our bottom line.\u201d<\/span><\/p>\n

Read the full Steve Rice & Associates success story<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When they switched to RingCentral\u2019s cloud phone solution, the financial services representatives of Steve Rice & Associates weren\u2019t thinking about getting better tech support. They had bigger concerns.\u00a0 Their on-premises phone server was difficult to manage, lacked basic features they needed (like advanced call routing), and didn\u2019t allow them to take and make business calls …<\/p>\n","protected":false},"author":29,"featured_media":46774,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18836,18669],"tags":[],"class_list":["post-46773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-financial-services","category-verticals"],"acf":[],"yoast_head":"\nThe RingCentral Advantage: World-class support\u2014for free | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"See how this financial services firm onboarded the team to a new communication platform & provided a good client experience\u2014with free world-class support.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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