{"id":46616,"date":"2021-02-11T11:09:53","date_gmt":"2021-02-11T19:09:53","guid":{"rendered":"\/us\/en\/blog\/?p=46616"},"modified":"2024-11-14T07:18:22","modified_gmt":"2024-11-14T15:18:22","slug":"how-to-fire-an-employee","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-fire-an-employee\/","title":{"rendered":"How to fire an employee remotely: An empathetic guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019re in a new world of work! If there\u2019s anything this time has taught us, it\u2019s that remote-first, hybrid, or distributed workforces are here to stay. And while the \u201c<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/forget-work-from-home-long-live-work-from-anywhere\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">work-from-anywhere<\/span><\/a><span style=\"font-weight: 400;\">\u201d model has its share of benefits for both you and your employees, there will still come a time when you realize someone isn\u2019t a good fit for your team, and vice versa.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to make sure you\u2019re ready to handle all stages of the employee lifecycle at a distance, from <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/remote-hiring-with-ringcentral-video\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">remote hiring<\/span><\/a><span style=\"font-weight: 400;\"> to the F word: firing. And that\u2019s why I\u2019m here. I\u2019ve been working on people teams with remote-first workforces since before the pandemic, and there are a couple of things that I\u2019ve learned throughout my experience that might help you navigate these tricky waters a little more easily.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you know, employee terminations and mutual separations of any kind are complicated, so we\u2019ll separate this into a couple of sections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, we\u2019ll talk about<\/span> <a href=\"#howto\"><span style=\"font-weight: 400;\">how to avoid unnecessary employee terminations:<\/span><\/a><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">Keep communications clear from day one<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#two\">Honor employee contributions regularly<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#three\">Include criteria for remote work in performance reviews<\/a><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Then, I\u2019ll walk you through <a href=\"#sixsteps\">five steps to a successful separation day<\/a>:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#four\"><span style=\"font-weight: 400;\">Be prepared<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#five\"><span style=\"font-weight: 400;\">Consider offboarding needs ahead of time<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#six\"><span style=\"font-weight: 400;\">Use video conferencing for enhanced empathy and clarity<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#seven\"><span style=\"font-weight: 400;\">Start early and move quickly<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#eight\"><span style=\"font-weight: 400;\">Notify the team of the termination<\/span><\/a><\/li>\n<\/ol>\n<h2 class=\"h2 heading\"><a id=\"howto\"><\/a>How to avoid unnecessary remote employee terminations<\/h2>\n<p><span style=\"font-weight: 400;\">No one <\/span><i><span style=\"font-weight: 400;\">wants<\/span><\/i><span style=\"font-weight: 400;\"> to fire a team member, and it should be a long road before you get there. In addition to the discomfort terminations cause on both sides, lots of turnover can be really expensive for your business. It\u2019s in your best interest\u2014for both company culture and your bottom line\u2014to put some <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee retention strategies<\/span><\/a><span style=\"font-weight: 400;\"> in place sooner rather than later.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are three ways you can manage remote employees and stop some personnel issues before they start:<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. Keep communications clear from day one<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When working as a remote employee, it can be really difficult to know if you\u2019re doing the right thing. It\u2019s incredibly important to the employee experience to be able to gauge the culture, or how things get done, whether within the team or cross-functionally.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Throughout the interview process, you have expectations of what the individual in the role will do. It\u2019s important to keep those top-of-mind with the individual in a way that it continues to evolve as the individual and the role develop and change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure to keep remote team members in the loop to the same degree as any on-site employees so everyone feels included. One way to improve communication is to create an online workspace for all employees to gather for <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-file-sharing-app\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">file sharing<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/free-messaging-apps\/\"><span style=\"font-weight: 400;\">team messaging<\/span><\/a><span style=\"font-weight: 400;\">, and even face-to-face collaboration via <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/video-conferencing-software\/\"><span style=\"font-weight: 400;\">video conferencing<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Your anywhere workspace\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/9xaL89hYeFs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>2. Honor employee contributions regularly<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An important thing to remember: employees, upon signing their contract, made a sacrifice to work with your company. It\u2019s important to honor that, even when discovering later down the line that the opportunity is not the best fit on either side.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A great way to do this is to bake <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-best-ways-to-recognize-the-work-of-remote-employees\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee recognition<\/span><\/a><span style=\"font-weight: 400;\"> into your company\u2019s DNA. Make time for it during regular staff meetings as well as quarterly and annual updates. Find ways for team members to uplift one another\u2019s hard work, but it\u2019s crucial that appreciation comes from leadership, too.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>3. Include criteria for remote work in performance reviews<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The nature of work has changed dramatically in recent years, so why shouldn\u2019t <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/performance-review\/\"><span style=\"font-weight: 400;\">performance reviews<\/span><\/a><span style=\"font-weight: 400;\">?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep your remote team members in mind as you plan updates to your performance rubrics and reviews. Include items and language that apply specifically to their unique situation so they feel seen and validated, as well as properly evaluated. It also might be more important than ever to include a level of self-evaluation in the review process, since remote work is much more autonomous.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An important note: don\u2019t spring new evaluation criteria on your teams at the last minute. Be sure to communicate any changes well in advance of review time\u2014preferably at the beginning of the year\u2014so folks will understand how expectations have shifted.\u00a0<\/span><\/p>\n<hr \/>\n<p><strong>\u270d\ufe0f Need help building better reviews? \u270d\ufe0f<\/strong><\/p>\n<p>We made you a template that\u2019s competency based <em>and<\/em> includes specific criteria for remote team members!<\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/performance_review_template.pdf\" data-id=\"6a0b3ad3f209e\" id=\"6a0b3ad3f209e\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b3ad3f209e.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the template<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Free template: Build your own employee reviews<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b3ad3f209e.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Thanks and happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"sixsteps\"><\/a>How to fire an employee remotely: 5 <\/span><span style=\"font-weight: 400;\">steps to a successful separation day<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Despite your best efforts as a leader, there\u2019s bound to come a day when you need to separate from an employee. While employee terminations are uncomfortable for everyone, these guiding principles can help you navigate separation with remote employees as efficiently, and kindly, as possible.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>1. Be prepared<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Whatever your separation agreement is, make sure to have this in hand for reference when you start the meeting. It\u2019s also important to prepare any communications you\u2019ll need to share that the employee is no longer with the company and how anyone who wants to wish them well can communicate with them.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>2. Consider offboarding needs ahead of time<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most remote employees have a certain level of access and permissions to your shared software and server that allow them to do their jobs. Make sure you remove any sensitive tools or IT access for the employee prior to the separation meeting. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Depending on the circumstances, it might be possible to keep the employee connected and active on the team-communication software so they can pass off tasks, files, and other information before departing.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"six\"><\/a>3. Use video conferencing for enhanced empathy and clarity<\/span><\/h3>\n<p>As workforces become more distributed, <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a> are a way to make sure you\u2019re leading with empathy and humanity, especially during the toughest conversations<\/p>\n<p><span style=\"font-weight: 400;\">Being on video means you can mutually read and understand one another\u2019s body language, facial expressions, and overall tone. It\u2019s also great to gauge reactions so you can understand where there might be a gap in understanding.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a>4. Start early and move quickly<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Try to schedule the termination call earlier in the day; it\u2019s never a good feeling to work a full shift just to get \u201cthat call\u201d at the end of the day. To avoid unnecessary anxieties, it\u2019s better to ask to hop on a call at the start of the day instead of scheduling something for later on.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"eight\"><\/a>5. Notify the team of the termination<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every employee is part of your team and culture, and they\u2019re definitely connected to some, if not all, of their team members. When a separation occurs, it\u2019s natural for folks to have a variety of reactions and emotions arise. Do your best to get ahead of the conversations and set the tone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is another aspect of transparent communication. It\u2019s important to share the basic details with other employees. Stay positive in your messaging to ensure that morale stays high, and reassure other employees that their positions are safe.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Letting go of remote employees: For best results, lead with the heart<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">I hope, thanks to this helpful guide, you now feel a little more at ease with separating with remote employees. While it\u2019s never fun, being prepared and leading with empathy can make the process a little easier on everyone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But remember: empathy and humanity can\u2019t start at the time of termination. It\u2019s incredibly important to build and maintain a culture that holds these values dear from day one. Employees make big sacrifices to sign with companies, and when there\u2019s a separation, it\u2019s never easy on either side. But when it\u2019s done right, you might be able to reach a mutual agreement that the separation is the next best step for everyone to take together.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re in a new world of work! If there\u2019s anything this time has taught us, it\u2019s that remote-first, hybrid, or distributed workforces are here to stay. And while the \u201cwork-from-anywhere\u201d model has its share of benefits for both you and your employees, there will still come a time when you realize someone isn\u2019t a good &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44078,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[31991,31990,3134,908,5068,162],"class_list":["post-46616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-employee-terminations","tag-firing","tag-human-resources","tag-leadership","tag-remote-employees","tag-small-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to fire an employee remotely: An empathetic guide | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Working from anywhere is now the norm, but what happens when problems arise? 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