{"id":46588,"date":"2021-02-09T17:38:12","date_gmt":"2021-02-10T01:38:12","guid":{"rendered":"\/us\/en\/blog\/?p=46588"},"modified":"2025-07-02T04:13:03","modified_gmt":"2025-07-02T11:13:03","slug":"communications-challenges-in-the-high-tech-workplace","status":"publish","type":"post","link":"\/us\/en\/blog\/communications-challenges-in-the-high-tech-workplace\/","title":{"rendered":"Communications challenges in the high-tech workplace"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When work-from-anywhere became the primary mission, high-tech workers may have expected business as usual. A high-tech workforce is often distributed across multiple offices\u2014or countries\u2014and it\u2019s not unusual for a quarter of employees to work from home. But the transition wasn\u2019t as simple as it may have seemed at first.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While software and computing services companies were better prepared than most, they nevertheless wrestled with many of the same legacy communications issues that hampered firms in every other sector. These included inefficient or manual processes and difficulty communicating or collaborating with both internal or external stakeholders. Status checks on projects or business initiatives became a problem requiring lots of virtual check-ins\u2014often over video.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Heading into summer, even highly successful tech companies juggled concerns about plummeting employee engagement and WFH (work from home) productivity. In RingCentral\u2019s new eBook called <\/span><a href=\"https:\/\/www.ringcentral.com\/collaborative_high_tech_ebook.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Collaborative communications for the new high-tech workplace<\/span><\/a><b>,<\/b><span style=\"font-weight: 400;\"> we explore the way many high-tech organizations have addressed remote work challenges by rethinking their approach to communications platforms, team collaboration, and productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An IDC study pinpoints the top communications issues<sup>1<\/sup><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">57.3% &#8211; Inefficient and\/or manual processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">50.3% &#8211; Difficulty communicating and\/or collaborating with internal colleagues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">42.7% &#8211; Difficulty communicating and\/or collaborating with external stakeholders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">41.7% &#8211; Difficulty getting status (lack of visibility into processes)<\/span><\/li>\n<\/ul>\n<h2><b>A tangled legacy<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Nearly every distributed organization has tried some form of IP-based communications for messaging, video, or phone. But, as companies looking to create a productive virtual workplace soon discovered, disparate communications and collaboration solutions often do not integrate with each other or with enterprise apps, plus it introduces IT headaches to manage more vendors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These legacy tools, particularly on-premises solutions, have failed to fully engage or energize tech workers at a time when onsite collaboration is not a viable option. Tech-savvy workers tend to notice these things. Half of employees in the IDC study concede that difficulty communicating and collaborating with both colleagues and external stakeholders is a key issue for their business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With all signs pointing to work-from-anywhere remaining the norm well into 2021, <a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\" target=\"_blank\" rel=\"noreferrer noopener\">the new normal is a hybrid workplace<\/a>. Of course, the hybrid work model is unwelcome news for on-premises PBX systems, which can\u2019t begin to satisfy high-tech organizational requirements for collaborative communications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tCollaborative communications for the new high-tech workplace\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tDownload RingCentral\u2019s new high-tech eBook.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/www.ringcentral.com\/collaborative_high_tech_ebook.html', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">Get it now<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n<p>\t<\/span><\/p>\n<h2><b>Building a successful virtual workplace<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Imagine if you were launching your tech career in 2020\u2014or switching to a new company\u2014how would you get to know your teammates, and how would you absorb the company culture? You&#8217;d participate in a lot of video conference meetings, but would you have a favorable impression?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the key lessons of 2020 is that a successful virtual workplace should become the digital equivalent of an open room, where everyone is accessible, enabling direct conversations between employees\u2014no matter where they\u2019re located or what communications device they\u2019re using. And, just as you\u2019d experience in an office, a communications platform must also offer private meeting rooms where collaboration can occur via messaging, video, and phone, with threaded discussions, file sharing, and workflow\/task management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a solid communications platform in place, high-tech organizations are able to attain the most important benefits of collaboration. IDC\u2019s Future of Work study identified real-time information as the leading benefit of collaboration, nudging out other advantages such as personal and group productivity gains, saving time, and feeling more informed and connected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While those may sound like \u201csoft\u201d or possibly even intangible benefits, a recent study by Nemertes Research quantified average gains available to high-tech organizations that measure the business value of their communication and collaboration deployments. The results<sup>2<\/sup><\/span><span style=\"font-weight: 400;\"> speak for themselves:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$240,000 annual savings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">$399,188 revenue gain<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">23.8% productivity improvement<\/span><\/li>\n<\/ul>\n<h2><b>Engagement and organizational success<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Teamwork matters to any organization, but global high-tech companies thrive with high group productivity and healthy employee engagement to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-global-tech-organizations-can-build-a-culture-of-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">drive innovation<\/span><\/a><span style=\"font-weight: 400;\">. A September ADP Global Workplace Study showed that workers on a team are 2.6 times more likely to be fully engaged. Interestingly, the same study showed that, compared to their office-based counterparts, an even higher percentage of remote workers consider themselves fully engaged.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How is that possible? A recent Gallup article<sup>3<\/sup><\/span><span style=\"font-weight: 400;\"> said that \u201cfully remote workers can have astoundingly high engagement when they have a good manager and organizational communication that helps them feel connected and supported.\u201d In the work-from-anywhere era, the finding speaks to the importance of getting your entire distributed team on an integrated communications and collaboration platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tHigh-tech collaborative workplace infographic\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tCheck out the core stats from our new high-tech eBook.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/netstorage.ringcentral.com\/infographics\/high_tech_collaborative_workplace.pdf', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">View now<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enabling your employees to communicate with co-workers or customers in a variety of modes, including message, video, and phone, not only improves productivity, it helps protect everyone\u2019s wellbeing. That objective becomes possible with the deployment of a seamless, cloud-based unified communications platform, built to deliver an engaging experience for global high-tech workers who may opt to work-from-anywhere.<\/span><\/p>\n<hr \/>\n<div style=\"font-size: 14px;\">\n<p><sup>1<\/sup> <span style=\"font-weight: 400;\">IDC: Future of Work, Worker Survey, December 2019<\/span><\/p>\n<p><sup>2<\/sup> <span style=\"font-weight: 400;\">Nemertes Visual Communications and Collaboration: 2020-2021 Research Study, June 2020<\/span><\/p>\n<p><sup>3<\/sup> https:\/\/www.gallup.com\/workplace\/323228\/remote-workers-facing-high-burnout-turn-around.aspx<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When work-from-anywhere became the primary mission, high-tech workers may have expected business as usual. A high-tech workforce is often distributed across multiple offices\u2014or countries\u2014and it\u2019s not unusual for a quarter of employees to work from home. But the transition wasn\u2019t as simple as it may have seemed at first. While software and computing services companies &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18722],"tags":[16865,31877,28078,30721,26147,10862,6297],"class_list":["post-46588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startups","tag-cloud-based-unified-communications-platform","tag-communications-challenges","tag-high-tech-communications-and-collaboration","tag-hybrid-work","tag-ringcentral-for-high-tech","tag-virtual-workplace","tag-work-from-anywhere"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Communications challenges in the high-tech workplace | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Find out the 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