{"id":46537,"date":"2021-02-23T00:01:46","date_gmt":"2021-02-23T08:01:46","guid":{"rendered":"\/us\/en\/blog\/?p=46537"},"modified":"2025-03-13T06:43:52","modified_gmt":"2025-03-13T13:43:52","slug":"ersonal-folders-organize-your-conversations-in-ringcentral-app","status":"publish","type":"post","link":"\/us\/en\/blog\/ersonal-folders-organize-your-conversations-in-ringcentral-app\/","title":{"rendered":"Personal folders: Organize your conversations in the RingCentral App"},"content":{"rendered":"<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Personal folders allow you to better categorize your conversations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Customize both the name and color of your folders.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Drag conversations <\/span><b>within<\/b><span style=\"font-weight: 400;\"> a folder in any order.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rearrange folders, direct messages, and favorites sections in any order.<\/span><\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\">RingCentral MVP\u00ae<\/a> and <a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html#video\">RingCentral Video Pro\u00ae<\/a> and Pro Plus\u00ae<\/li>\n<\/ul>\n<hr \/>\n<p><em><span style=\"font-weight: 400;\">I\u2019m very excited to announce our new <\/span><b>personal folders<\/b><span style=\"font-weight: 400;\"> feature for the RingCentral app.<\/span> <span style=\"font-weight: 400;\">Listening to\u2014and more importantly\u2014understanding our users\u2019 needs has become an essential part of the RingCentral product development philosophy. Your feedback is constantly being reviewed and leveraged by the team to ensure we improve the app in the right ways.\u00a0<\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">Thank you for all of your insights so far. Please keep them coming!<\/span><\/em><\/p>\n<p>Have an idea for us? Let us know your thoughts <a href=\"https:\/\/ideas.ringcentral.com\/?category=6922212152916174661\">here<\/a>.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For millions of people every day, <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><strong>RingCentral MVP<\/strong><\/a> is the center of work information. From the moment they sign on, to the last video meeting and message of the day, users get all of their information in one spot.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But information isn\u2019t always perfect. In fact, too much information can sometimes hinder the decision-making process. In today\u2019s attention economy, this can mean serious productivity sinks for teams and businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, information overload can be easily managed with the right tools in hand. That\u2019s why we\u2019re excited to introduce our latest team messaging tool for MVP and Video Pro users: <\/span><b>personal folders<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><strong>Your work. Your structure.\u00a0<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-46540\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Personal-folders-GIF.gif\" alt=\"\" width=\"600\" height=\"375\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Personal folders allow you to organize your conversations the way you want. Users can add colleagues, teams, and groups into folders where they\u2019re easily visible on the sidebar.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What makes this feature so important? The three standard sections (direct messages, teams, and favorites) are great to start with, but you might want extra flexibility and control over your information. With folders, you can prioritize your conversations based on projects, importance, or any criteria you set.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give your folder a name, drag and drop conversations inside, and rearrange it in any order you see fit. To top it off, you can also color code your folders to quickly identify them.\u00a0<\/span><\/p>\n<h2><b>How to create a new folder<\/b><\/h2>\n<p><strong>1. Locate the \u201cNew folder\u201d button at the bottom of your conversation list in the \u201cMessage\u201d tab.<\/strong><\/p>\n<p><strong>2. Choose a folder name to organize your conversations into meaningful categories.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Some common examples can be:<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Project names<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Priority levels<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Teams of people<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>3. Search for any existing conversations that belong in your new folder.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">You can add any of the three conversation types to a folder: direct messages, groups, and teams.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Don\u2019t worry, new conversations in the future can easily be added to this folder after it is created.<\/span><\/li>\n<\/ul>\n<p><strong>4. Assign a color by which to tag your folder.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">This will only change the color of the folder\u2019s name.<\/span><\/li>\n<\/ul>\n<p><b>Note:<\/b> <i><span style=\"font-weight: 400;\">The RingCentral app supports a max of 30 folders per user and 50 conversations per folde<\/span><\/i><span style=\"font-weight: 400;\">r.\u00a0<\/span><\/p>\n<h2><b>How to re-arrange conversations and folders\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Even once you\u2019ve organized your conversations to their respective folders, the fun doesn\u2019t stop there. There are two additional ways in which you can fine-tune the appearance of your left rail.\u00a0<\/span><\/p>\n<p><strong>1. Drag and drop conversations within a folder to change their order.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">This functions the same way as the favorites section.<\/span><\/li>\n<li><b>Note:<\/b> <i><span style=\"font-weight: 400;\">The RingCentral app <\/span><\/i><b><i>does not<\/i><\/b><i><span style=\"font-weight: 400;\"> currently support dragging conversations between sections and folders<\/span><\/i><i><span style=\"font-weight: 400;\">. This is an enhancement we plan to add in the future.<\/span><\/i><\/li>\n<\/ul>\n<p><strong>2. Drag and drop your folders, direct messages section, and favorites section to rearrange their order in the left rail.<\/strong><\/p>\n<ul>\n<li><b>Note<\/b><span style=\"font-weight: 400;\">:<\/span><i><span style=\"font-weight: 400;\"> The teams section is currently pinned as the bottom-most section and can\u2019t be moved.<\/span><\/i><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"569\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/01\/Glip-by-RingCentral-Product-UI_FINAL-copy-e1611337154963.png\" class=\"responsive-image\" alt=\"Video meetings ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Video meetings and team messaging for your business, completely free.<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Learn more\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.glip.com\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Relocate conversations and edit folders<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There are two ways you can easily move a conversation from its current location to another section or folder.<\/span><\/p>\n<p><strong>1. \u201cPush\u201d a conversation in your left rail into a folder.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Open the conversation menu by clicking on the \u201c <\/span><b>\u22ee <\/b><span style=\"font-weight: 400;\">\u201c icon.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click \u201cMove conversation to\u2026\u201d\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select the appropriate folder name or \u201cCreate new folder\u201d.<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">\u201cCreate new folder\u201d will auto-populate that conversation into the new folder popup.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>2. Edit a folder popup<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Open the folder menu by clicking on the \u201c <\/span><b>\u22ee<\/b><span style=\"font-weight: 400;\"> \u201c icon.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click \u201cEdit folder\u201d.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can begin typing in the \u201cConversations\u201d field to search the name of the conversation that you\u2019d like to add to that folder.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click \u201cSave\u201d.<\/span><\/li>\n<\/ul>\n<h2><b>Making your work life easier<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Personal folders are just one of the ways we continue to streamline your workflows\u2014and we couldn\u2019t have done it without you. After all, many of our innovations draw inspiration from the feedback we receive from you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Try out the new feature now in your <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><strong>RingCentral MVP<\/strong><\/a> or Video Pro account. Not a user yet? <a href=\"https:\/\/www.ringcentral.com\/ringcentral-video.html\"><strong>RingCentral Video Pro<\/strong><\/a> is <\/span><b>free<\/b><span style=\"font-weight: 400;\"> for everyone. <\/span><a href=\"http:\/\/glip.com\"><span style=\"font-weight: 400;\">Learn more<\/span><\/a><span style=\"font-weight: 400;\"> about how video and messaging together can help you work smarter.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Personal folders allow you to better categorize your conversations. Customize both the name and color of your folders. Drag conversations within a folder in any order. Rearrange folders, direct messages, and favorites sections in any order. RingCentral MVP\u00ae and RingCentral Video Pro\u00ae and Pro Plus\u00ae I\u2019m very excited to announce our new personal folders &#8230;<\/p>\n","protected":false},"author":1038,"featured_media":46621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[677,31613],"class_list":["post-46537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-office","tag-personal-folders"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Personal folders: Organize your conversations in the RingCentral App | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Personal folders allow you to better categorize your conversations. Customize both the name and color of your folders. 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