{"id":45889,"date":"2022-12-17T00:11:34","date_gmt":"2022-12-17T08:11:34","guid":{"rendered":"\/us\/en\/blog\/?p=45889"},"modified":"2025-09-21T21:30:06","modified_gmt":"2025-09-22T04:30:06","slug":"the-importance-of-effective-communication-in-the-workplace","status":"publish","type":"post","link":"\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/","title":{"rendered":"5 tips [and 5 tools] for effective communication in the workplace"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Communication in the workplace isn\u2019t just about how well you work with others. It\u2019s about building relationships, minimizing errors, and most importantly, working as productively as possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Encouraging good communication habits throughout the workplace can be one of the most crucial things you do as a leader. Because the numbers don\u2019t lie.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/checklist\/buyers-checklist-for-communications-tools.pdf\" data-id=\"69d7af963b17b\" id=\"69d7af963b17b\" data-form-type=\"cta download banner ENTERPRISE\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download orange\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--1472526640\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M213.846 96.959C222.779 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#002855\"\/>\n\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#F6F5F1\"\/>\n\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.235 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">Looking for a new communication tool?<\/div>\n<div class=\"text-banner-cta-download\"><\/span><span style=\"font-weight: 400;\">Here\u2019s a<\/span><b> free checklist<\/b><span style=\"font-weight: 400;\"> to help you pick the right one for your business.<\/span><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:69d7af963b17b.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Get the checklist \u2705<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\"><\/span><span style=\"font-weight: 400;\">Here\u2019s a<\/span><b> free checklist<\/b><span style=\"font-weight: 400;\"> to help you pick the right one for your business.<\/span><span style=\"font-weight: 400;\"><\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the checklist\">Get the checklist<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d7af963b17b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Thank you!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a survey of 400 corporations, it was found that communication barriers <\/span><a href=\"https:\/\/www.inc.com\/michael-schneider\/the-extrovert-vs-introvert-dynamic-could-be-costing-your-organization-millions-heres-how-to-bridge-communication-gap.html\"><span style=\"font-weight: 400;\"><strong>cost an estimated $37 billion<\/strong><\/span><\/a> <span style=\"font-weight: 400;\">per year in lost productivity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what effective communication skills can you install in your workplace, and how do you do it?<\/span><\/p>\n<h2 class=\"heading h2\"><strong><a id=\"what\"><\/a>What is effective workplace communication?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Communication is a vital part of <a href=\"https:\/\/www.ringcentral.com\/contact-center\/workforce-management.html\">workforce management<\/a>. And effective communication occurs when a message is sent and received accurately. Just because you believe you are communicating ideas and information properly in your organization, does not necessarily mean it is effective.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/effective-teamwork\/\"><span style=\"font-weight: 400;\">Good communication can boost teamwork<\/span><\/a><span style=\"font-weight: 400;\"> and lead to better project collaboration. It applies to practically <\/span><i><span style=\"font-weight: 400;\">every <\/span><\/i><span style=\"font-weight: 400;\">industry.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Workplace communication is important for streamlining internal communication. Maintaining effective communication ensures that management and the team below them are on the same page. That means that employees are confident with the work at hand and managers are assured that team members are correctly undertaking that work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But remember, workplace communication and business communication are different. Both are important to a company&#8217;s success going forward.<\/span><\/p>\n<h2 class=\"heading h2\"><strong><a id=\"good\"><\/a>What are good communication skills to have?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you are an <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/enterprise-business.html\"><span style=\"font-weight: 400;\">enterprise<\/span><\/a><span style=\"font-weight: 400;\"> or a <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/small-business.html\"><span style=\"font-weight: 400;\">small business<\/span><\/a><span style=\"font-weight: 400;\">, having good communication from top to bottom is essential. <\/span><span style=\"font-weight: 400;\">Part of having good communication is understanding a \u201cshared meaning.\u201d This refers to the real information being understood by each party involved, using words that mean the same to everyone, especially when it\u2019s industry-specific terminology.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even managers can have a hard time communicating. This comes from an<\/span> <a href=\"https:\/\/interactstudio.com\/\"><span style=\"font-weight: 400;\">Interact survey<\/span><\/a><span style=\"font-weight: 400;\"> asking employers how they feel about communicating with their employees. The graph below demonstrates how managers feel in certain situations with employees:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-45896 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/W160302_SOLOMON_WHENMANAGERS.png\" alt=\"Bar chart showing reasons and percentages of when managers are uncomfortable giving feedback\" width=\"1400\" height=\"859\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/hbr.org\/2016\/03\/two-thirds-of-managers-are-uncomfortable-communicating-with-employees?zd_source=hrt&amp;zd_campaign=3731&amp;zd_term=vartikakashyap\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">A staggering 69% of managers are uncomfortable when communicating in <\/span><i><span style=\"font-weight: 400;\">general<\/span><\/i><span style=\"font-weight: 400;\">. Not even when delivering difficult news or offering feedback. That\u2019s just in basic, everyday communication. This suggests that communication is lax across many workplaces, which can potentially negatively impact the business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This has to change.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a business leader, you need to analyze how you communicate in the workplace in order to see where you can improve. Then, you can develop a strong communication strategy for everyone to work from.\u00a0<\/span><\/p>\n<h2>Benefits of effective communication in the workplace<\/h2>\n<p>When workplace communications run like clockwork, so does everything else. It\u2019s not just about getting on with your colleagues (although that\u2019s a hugely important part of it). Effective communication is the source of a ripple effect that enhances business processes, turnover rates, and your bottom line.<\/p>\n<p>Let\u2019s uncover some of the benefits of effective communication.<\/p>\n<h3>1. Communication mitigates conflict<\/h3>\n<p>Good communication can resolve\u2014and even avoid\u2014conflict. After all, who actually likes tension at work? Effective communication based on active listening has the power to prevent miscommunications and handle differences of opinion with civility and respect. Learning how to communicate with people in a way that they understand and connect with is a superpower like no other.<\/p>\n<h3>2. It improves public relations<\/h3>\n<p>Effective communication isn\u2019t just for your team. Internal communications are essential, but businesses must also interact with external agents (whether that\u2019s a formal sponsorship agreement, reaching out to the public on social media, or answering incoming calls). Effective communication helps organizations connect with their clients, sponsors, and any other external bodies.<\/p>\n<p>Customers who feel listened to and valued by an organization are more likely to stick around. Likewise, businesses with loyal customers gain a reputation for credibility and\u00a0<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/transform-customer-experience-for-your-contact-center\/\" data-dl-name=\"superior customer service\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\">superior customer service<\/a>.<\/p>\n<p><a href=\"https:\/\/www.gartner.com\/en\/corporate-communications\/role\/communications-leaders\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\" \" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><picture class=\"alignnone size-full wp-image-47147\"><source srcset=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/image2.png.webp\" type=\"image\/webp\" \/><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/image2.png\" alt=\"\" width=\"510\" height=\"415\" \/><\/picture><\/a><\/p>\n<h3>3. Communication fuels innovation<\/h3>\n<p>Communication goes hand in hand with growth and innovation. Why? Because great communication reduces the amount of time wasted. Employees don\u2019t have uncertainties over what they need to do, when, or how they need to do it, meaning projects run smoothly. Plus, when employees have the confidence to communicate ideas freely, both amongst each other and with senior management, creativity thrives and innovation is born. Not only is that great for the company, but it contributes to employee morale and retention as a result.<\/p>\n<h3>4. Communication builds existing skills<\/h3>\n<p>Without an open line of communication, even the best talent can become lethargic, unmotivated, and disengaged. When managers and senior staff are good communicators themselves, they can expect to bring out each individual\u2019s best skills. Don\u2019t lose your best minds over\u00a0<a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/survey-shows-disjointed-communications-technologies-fail-customers.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"poor communication\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\">poor communication<\/a>. By employing active listening with your employees, you\u2019ll get to know their unique talents and give them opportunities that will help them thrive.<\/p>\n<h3>5. It increases job satisfaction and loyalty<\/h3>\n<p>When employees, managers, and senior leadership are engaged rather than estranged, something magical happens. Suddenly businesses experience a surge in employee engagement. Strong communication leads to heightened satisfaction and loyalty as a result. Instead of browsing for their next job on LinkedIn, your employees will be singing your praises.<\/p>\n<h3>6. Communication powers productivity<\/h3>\n<p>Clear communication ensures understanding. In other words, in organizations where effective communication is (shall we say) lacking, you\u2019ll often find that employees don\u2019t know what they\u2019re doing. They might not fully understand their role or the company\u2019s expectations. When essential information is clearly communicated, employees can work at their best.<\/p>\n<p>Luckily technology is fueling employee productivity like never before. There are now so many fantastic ways to communicate with remote teams and streamline workflows online, such as via <a href=\"https:\/\/www.ringcentral.com\/how-does-a-virtual-phone-call-work.html\">virtual calls<\/a> or <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone services<\/a>. RingCentral\u2019s app allows teams to meet in HD, share screens, and chat:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50765\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/RCV-screen-sharing.gif\" alt=\"ringcentral cloud communications\" width=\"1280\" height=\"800\" \/><\/p>\n<p>You might say that workplace communication has never been easier. By unifying internal communications on one user-friendly portal, RingCentral aids employee efficiency, streamlines those workflows, and keeps productivity levels high.<\/p>\n<h3>7. It builds a culture of teamwork and trust<\/h3>\n<p>Finally, when managers practice excellent communication across the board, they lead by example. This creates a workplace culture of teamwork, team building, and trust wherever they go. Open communication is the lifeblood of a healthy, trusting work environment. Clear expectations and guidelines, with a healthy dose of understanding, go a long way.<\/p>\n<p><a href=\"https:\/\/economistmk.blogspot.com\/2018\/07\/the-impact-and-causes-of-poor-communication.html?m=1\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\" \" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><picture class=\"alignnone size-full wp-image-47148\"><source srcset=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/image6.png.webp\" type=\"image\/webp\" \/><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/image6.png\" alt=\"\" width=\"1064\" height=\"1034\" \/><\/picture><\/a><\/p>\n<h2 class=\"heading h2\">5 ways to improve communication in the workplace<\/h2>\n<h3><b>1. Use regular meetings to listen to your team<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It sounds simple, but it\u2019s often not practiced enough. Listening to others is arguably the most important communication skill you can have. If you find you\u2019ve got the tendency to talk over others, then try to be more patient. You will get the opportunity to make your point when they\u2019re finished\u2014especially if you\u2019re the boss.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When employees feel like they\u2019re being listened to, they feel more valued and appreciated and <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/why-collaborative-leadership-is-important\/\"><span style=\"font-weight: 400;\">creates a more collaborative culture<\/span><\/a><span style=\"font-weight: 400;\">. It also gives you the chance to understand issues or concerns about a task from an employee\u2019s perspective. This can improve <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-employee-engagement\/\"><span style=\"font-weight: 400;\">employee engagement<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">Want to grab some free <strong>meeting invite templates<\/strong> now? \ud83d\udc47<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/meeting_invite_templates.pdf\" data-id=\"69d7af963b306\" id=\"69d7af963b306\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d7af963b306.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83c\udf1f Get free meeting invite templates<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 Download your free customizable meeting invite templates <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get them now\">Get them now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d7af963b306.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Here's to more organized and productive meetings!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h3><b>2. Keep communications brief and clear\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Speak to any successful business manager and they\u2019ll all mention that time is their most important asset. When discussions are dragged out, not only can this dilute the importance of the message, but it can also over-complicate it. Keep your communication brief and to the point.\u00a0<\/span><\/p>\n<h3><b>3. Re-state and clarify important information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Don\u2019t presume the other person understands what you\u2019re saying. Similarly, don\u2019t be afraid to speak up if you need clarity on something. Asking questions can help you to gain a better understanding of certain situations, and you should always be encouraging your employees to ask you if they\u2019re unsure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only can this improve relations with employees, but it can also help to minimize errors. Sometimes a simple question to double-check can save mistakes from happening.<\/span><\/p>\n<h3><b>4. Understand and hone your communication style<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In order to give them the best service possible, you need to refine your <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/communication-styles\/\">communication style<\/a>. Perhaps you like to schedule a call and then follow up with some meeting notes. On the other hand, maybe you prefer to <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> and catch up with a phone call later on down the line. Either way, you need to make an effort to establish a routine, so your colleagues and clients know what to expect.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This also refers to the frequency of communication. If you respond a minute after your client contacts you, then they\u2019re going to become accustomed to that high level of communication, which you may not always be able to deliver.\u00a0<\/span><\/p>\n<h3><b>5. Stay open minded<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Open-mindedness is another <a href=\"https:\/\/www.founderjar.com\/communication-skills\/\">good communication skill<\/a> to have. It allows you to enter a conversation free of judgment or preconceived ideas, giving the person speaking the confidence to explain new ideas that could potentially benefit the business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re quick to shut things down, then employees will be less inclined to tell you their ideas. Your conversations will be less honest, and less productive because of this. By keeping an open mind you\u2019re willing to enter into a dialogue with someone whose opinion you may not agree with, and you may surprise yourself by the end of it.\u00a0<\/span><\/p>\n<h2><b><a id=\"tools\"><\/a>5 helpful communication tools for the workplace<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Effective workplace communication means nothing if you do not have the <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/communication-tools\/\">right tools<\/a> to help foster teamwork! Now more than ever, teams are working from home, leaving less face-to-face interaction in the office. There are <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-communication-app\/\"><span style=\"font-weight: 400;\">many communication apps t<\/span><\/a><span style=\"font-weight: 400;\">hat businesses can use to help with better communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the top tools your business needs to communicate better with coworkers.\u00a0<\/span><\/p>\n<h3><b>1. Video conferencing<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-47422\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/RingCentral-Video-on-browser-673935259.png\" alt=\"\" width=\"2048\" height=\"1314\" \/><\/p>\n<p>With the workplace environment becoming more flexible, many employees choose to <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/forget-work-from-home-long-live-work-from-anywhere\/\">work from home<\/a>. But this doesn&#8217;t mean they should miss out on team meetings. They want to see body language, facial expressions, eye contact, and everything else that you&#8217;d pick up on from face-to-face communication.<\/p>\n<p data-pm-slice=\"1 1 []\">That&#8217;s where video calling comes in. Modern video conferencing solutions, like RingCentral&#8217;s <a href=\"https:\/\/www.ringcentral.com\/ringvideo.html\">RingVideo<\/a> suite, offer a range of options to meet various business needs. These can include tools for everyday team meetings, large-scale company communications, transforming physical spaces into video-enabled conference rooms, hosting webinars, and creating virtual events.<\/p>\n<p>With video conferencing, you can effectively communicate with employees who are working remotely while still offering the experience of being in a meeting. Advanced features like live transcriptions and instant meeting summaries can further enhance productivity and engagement, ensuring that remote team members stay connected and informed.<\/p>\n<p>By leveraging these video conferencing capabilities, businesses can maintain effective communication regardless of where their employees are located, supporting collaboration and teamwork in the modern, flexible workplace.<\/p>\n<h3><b>2. Team messaging<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51218\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/10-team-messaging-features-to-know-about.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-team-messaging\/\"><span style=\"font-weight: 400;\">Team messaging<\/span><\/a><span style=\"font-weight: 400;\"> can be one of the main ways that coworkers communicate when they\u2019re out of town or working remotely. Although messaging isn\u2019t always used as the number one means of communication, it can be greatly beneficial alongside video or phone calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/managing-remotely-transitioning-from-a-physical-to-virtual-contact-center\/\"><span style=\"font-weight: 400;\">managing remotely<\/span><\/a><span style=\"font-weight: 400;\">, messaging is often needed after a phone call to recap what was said\u2014a good idea when you want to ensure your employee has understood everything. It can also be quicker than typing out an email and leaves less room for miscommunication, as any queries can be quickly and efficiently cleared up.\u00a0<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h3><b>3. Phone calls<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49961\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Softphone.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It may sound old-fashioned but every company needs a reliable <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a> <\/span><span style=\"font-weight: 400;\">to communicate with clients and coworkers. You could need a business phone to hop on a quick call with a colleague, or need a centralized number for customers and clients to call in order to get a problem resolved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Phones allow for voicemails to be left and easy access to a customer service representative. What better way to communicate than with the original communication tool?<\/span><\/p>\n<h3 class=\"heading h3\">4. Texting (SMS)<\/h3>\n<p><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/business-text-messaging\/\">Text messaging<\/a> is on the rise as a hugely important communication tool across businesses of all sizes. Like team messaging, texts can be a great way for employees to chat with one another, no matter if they&#8217;re in the office or remote.<\/p>\n<p>A huge bonus: There are also lots of ways to use <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/7-ways-to-use-beetexting-sms-for-better-customer-service\/\">SMS for better customer service<\/a>! And a robust <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/cloud-phone-small-business\/\">cloud phone<\/a> system like RingCentral comes with SMS capabilities built in:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53427\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/10\/SMS-desktop-and-mobile-GIF.gif\" alt=\"\" width=\"1440\" height=\"810\" \/><\/p>\n<h3><b>5. Email<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Emails are a popular way to communicate in an office from peer-to-peer or B2B. However, as times have moved on and people are becoming more proficient in using video calling software and <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud based phone systems<\/a>, emails are used less and less often.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As per our earlier graph, 16% of managers said they feel uncomfortable speaking face-to-face rather than via email. Considering communication is better understood when verbal and face-to-face, this is a worrying statistic. As a leader, you have to be confident in non-verbal communication, especially when it comes to employees.\u00a0<\/span><\/p>\n<h2><b><a id=\"why\"><\/a>Why is communication important?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As a business leader, being an effective communicator at work is vital. One of the best ways you can improve communication within your company is to invest in <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">amazing communication tools<\/span><\/a><span style=\"font-weight: 400;\">. This includes cloud-based <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-collaboration-software\/\"><span style=\"font-weight: 400;\">communication and collaboration<\/span><\/a><span style=\"font-weight: 400;\"> software.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right software can enable your employees to communicate quickly and effectively, especially if they\u2019re working remotely. As you\u2019ve seen, video conferencing and phone calls can allow you to stay connected, no matter where you are. This, coupled with a great communication strategy for the office, can help you to be an effective communicator with clients and colleagues alike.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communication in the workplace isn\u2019t just about how well you work with others. It\u2019s about building relationships, minimizing errors, and most importantly, working as productively as possible.\u00a0 Encouraging good communication habits throughout the workplace can be one of the most crucial things you do as a leader. Because the numbers don\u2019t lie.\u00a0 In a survey &#8230;<\/p>\n","protected":false},"author":1148,"featured_media":45890,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[2012,787],"class_list":["post-45889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-communication","tag-seo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 tips [and 5 tools] for effective communication in the workplace<\/title>\n<meta name=\"description\" content=\"Looking to improve workplace communication? 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We provide 5 expert tips and 5 five essential tools for better collaboration and productivity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-17T08:11:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T04:30:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/The-importance-of-effective-communication-in-the-workplace.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Roman Tobe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Roman Tobe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\"},\"author\":{\"name\":\"Roman Tobe\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/cd4eeced3d5890ae81689ec5218ec7c4\"},\"headline\":\"5 tips [and 5 tools] for effective communication in the workplace\",\"datePublished\":\"2022-12-17T08:11:34+00:00\",\"dateModified\":\"2025-09-22T04:30:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\"},\"wordCount\":2303,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/The-importance-of-effective-communication-in-the-workplace.png\",\"keywords\":[\"communication\",\"SEO\"],\"articleSection\":[\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\",\"name\":\"5 tips [and 5 tools] for effective communication in the workplace\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/The-importance-of-effective-communication-in-the-workplace.png\",\"datePublished\":\"2022-12-17T08:11:34+00:00\",\"dateModified\":\"2025-09-22T04:30:06+00:00\",\"description\":\"Looking to improve workplace communication? 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