{"id":45872,"date":"2024-06-17T17:07:01","date_gmt":"2024-06-18T00:07:01","guid":{"rendered":"\/us\/en\/blog\/?p=45872"},"modified":"2025-03-13T06:18:37","modified_gmt":"2025-03-13T13:18:37","slug":"wifi-calling","status":"publish","type":"post","link":"\/us\/en\/blog\/wifi-calling\/","title":{"rendered":"What is WiFi calling? (And what&#8217;s so great about it?)"},"content":{"rendered":"<p><em>Updated June 2024<\/em><\/p>\n<p><span style=\"font-weight: 400;\">Now that remote and hybrid working are commonplace, Wi-Fi calling is vital for\u00a0 keeping each member of the <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-secrets-to-managing-a-hybrid-workplace\/\"><span style=\"font-weight: 400;\">hybrid workplace<\/span><\/a><span style=\"font-weight: 400;\"> connected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As so many teams now work from a variety of\u00a0 locations rather than one single workplace, suitable <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/communication-tools\/\"><span style=\"font-weight: 400;\">communications tools<\/span><\/a><span style=\"font-weight: 400;\"> are a necessity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Software that facilitates Wi-Fi calls is one example. It enables easy, seamless remote communications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this guide,you\u2019ll find all the necessary information for getting your team using Wi-Fi calling asap. We\u2019ll be discussing:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#wificall\"><span style=\"font-weight: 400;\">What is a Wi-Fi Calling?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#wificallingwork\"><span style=\"font-weight: 400;\">How does Wi-Fi calling work?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#benefitsofwificalling\"><span style=\"font-weight: 400;\">The benefits of Wi-Fi calling<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#challengeassociatedwithwificalling\"><span style=\"font-weight: 400;\">Challenges associated with Wi-Fi calling<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#wifibestpractices\"><span style=\"font-weight: 400;\">Wi-Fi-calling best practices<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#bestwificallingproviders\"><span style=\"font-weight: 400;\">The 5 best Wi-Fi-calling providers<\/span><\/a><\/li>\n<li aria-level=\"1\"><a href=\"#FAQsaboutWi-Ficalling\"><span style=\"font-weight: 400;\">FAQs about Wi-Fi calling<\/span><\/a><\/li>\n<\/ul>\n<p>\u260e\ufe0f <span style=\"font-weight: 400;\">Need a new communications tool for your business? Here\u2019s a checklist to help you pick the right one.<\/span><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/checklist\/communications-system-ex-cx.pdf\" data-id=\"6a07ef15b0bb8\" id=\"6a07ef15b0bb8\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a07ef15b0bb8.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the checklist<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">How good is your communications system?<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02455\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a07ef15b0bb8.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">What is Wi-Fi calling?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Wi-Fi calling is just what it sounds like. It\u2019s the process of making and receiving voice and <\/span><a href=\"https:\/\/www.ringcentral.com\/video-call.html\"><span style=\"font-weight: 400;\">video calls<\/span><\/a><span style=\"font-weight: 400;\"> over a Wi-Fi connection. Usually, this is done through software or a Wi-Fi-calling app\u2014for example, RingCentral uses this technology in both the desktop and <\/span><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\"><span style=\"font-weight: 400;\">mobile app<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A Wi-Fi call, therefore, doesn\u2019t use the traditional carrier network, cell towers, or landlines. By bypassing traditional cellular services, it means calls can come through, even in places where voice services are usually compromised.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, Wi-Fi calling allows you to make calls over any wireless internet connection. As such, businesses that use Wi-Fi calls don\u2019t need to rely on the services of a traditional telecommunications provider.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Low signal strength no longer means you can\u2019t get in touch. As with a standard connection, you can still make emergency calls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As long as you have an internet connection, you can stay connected even if cellular networks fail. And as current working trends move more and more toward remote and hybrid working cultures, Wi-Fi-calling systems are key to allowing employees to work from anywhere.<\/span><\/p>\n<div class=\"tip\">\n<h2 class=\"heading h2\"><b style=\"font-size: 16px;\">\ud83d\udca1 Pro-tip:<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Most Wi-Fi calling works through a Voice over Internet Protocol system (or <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/voip-technology-primer\/\"><span style=\"font-weight: 400;\">VoIP<\/span><\/a><span style=\"font-weight: 400;\"> for short). If you\u2019ve ever wondered how WhatsApp and Skype work, there\u2019s your answer. RingCentral\u2019s communications platform uses VoIP, providing enhanced calling experiences, as well as bypassing expensive cellular company rates.<\/span><\/p>\n<\/div>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Is Wi-Fi calling free?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It depends. Often, your service provider includes the cost of Wi-Fi calling. But it\u2019s worth checking with your particular provider to make sure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some providers may have an additional charge for international long-distance calls, but you should receive a voice prompt to warn you of this in advance before proceeding with the call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to use Wi-Fi calling from your computer, you\u2019ll usually need to download a Wi-Fi-calling app. Popular Wi-Fi-calling providers like <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/skype-alternatives\/\"><span style=\"font-weight: 400;\">Skype<\/span><\/a><span style=\"font-weight: 400;\"> are one option, and they\u2019re great for personal calls with family and friends.<\/span><\/p>\n<p>However, businesses on the other hand are likely to need more dedicated <a href=\"https:\/\/www.ringcentral.com\/internet-phone-service.html\">internet phone service<\/a> providers, which is where platforms like RingCentral step in.<\/p>\n<p><span style=\"font-weight: 400;\">These businesses tend to benefit from a VoIP hosting service that\u2019s part of an all-inclusive communications platform with more robust security measures (and other work-related features).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For these businesses, which may need to make many long-distance calls, all their employees can just use the app and talk as much as they want\u2014at a very low cost.<\/span><\/p>\n<div class=\"tip\">\n<p><b>\ud83d\udca1 Pro-tip:<br \/>\n<\/b><span style=\"font-weight: 400;\">While most folks are fine just using a mobile or desktop app to do Wi-Fi calling, more mature businesses may also want to invest in VoIP phones and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-headset-for-conference-calls\/\"><span style=\"font-weight: 400;\">conference-calling headphones.<\/span><\/a><\/p>\n<\/div>\n<h3><span style=\"font-weight: 400;\">Is Wi-Fi calling safe?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Wi-Fi-calling technology has been developed to have a certain degree of security, but be aware that different companies offer varying levels of security. Do some research and pick a provider that can give you sufficient security for your business and industry. Things to consider include:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether the call is made over a public or private Wi-Fi network<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether the calling app encrypts your data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How secure your mobile service provider\u2019s encryption is<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Usually, if you make a call through a well-known app over a private Wi-Fi network, you can trust it will be secure, and there shouldn\u2019t be any risks if you enable Wi-Fi calling.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, making calls on hotspots and public Wi-Fi networks does open you up to some risks, even if your network provider encrypts the call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A VoIP provider should detail any security measures they have in place, so always check that you\u2019re satisfied with those before <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/cost-effective-voip-service\/\"><span style=\"font-weight: 400;\">choosing a VoIP provider<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral, for instance, has extensive data-security measures including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SSAE 18 and ISO 27001-audited data centers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full compliance with SEC and PCI regulations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Firewalls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Authentication controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intrusion detection<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fraud analytics<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These measures, among others, make sure that any Wi-Fi calls you make are safe and secure.<\/span><\/p>\n<div class=\"tip\">\n<h2 class=\"heading h2\"><b style=\"font-size: 16px;\">\ud83d\udca1 Pro-tip:<\/b><\/h2>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-helps-good2go-auto-insurance-cut-100000-from-its-telephony-costs\/\"><span style=\"font-weight: 400;\">See how one of the top nontraditional auto insurers<\/span><\/a><span style=\"font-weight: 400;\"> in the US cust $100,000 from its telephony costs.<\/span><\/p>\n<\/div>\n<h2 id=\"wificallingwork\"><a id=\"two\"><\/a><span style=\"font-weight: 400;\">How does Wi-Fi calling work?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For those on the call, Wi-Fi calling is a lot like a regular phone call. The difference is how the call is transmitted. Wi-Fi calls use an available Wi-Fi network instead of a landline or your phone\u2019s data to transmit a call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to point out that not all devices support Wi-Fi calls, so you should check that any device you want to use for Wi-Fi calling offers this functionality. It\u2019s also worth noting that not all service providers support Wi-Fi calling, so check whether or not yours does before committing to a specific service provider for work purposes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After you enable Wi-Fi calls, your device will use the strongest available internet connection to transmit your call. Wi-Fi calling allows you to make calls in areas where there is poor cellular connection, so it\u2019s vital for keeping remote or hybrid employees connected, especially if they\u2019re working from a far-flung destination.<\/span><\/p>\n<h2 id=\"benefitsofwificalling\"><span style=\"font-weight: 400;\">The benefits of Wi-Fi calling<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Knowing how to use Wi-Fi calling can have many advantages for your business. Wi-Fi calling advantages are wide and varied.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most notably, Wi-Fi calling allows you to communicate from the most remote locations, as long as there\u2019s an internet connection available.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That means you can make voice calls and send messages whether you\u2019re indoors, outdoors, or even underground.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s Wi-Fi calling on mobile devices lets you make calls without using your airtime minutes. It also has useful calling options like the ability to put someone on hold or transfer the call:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-56547 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/image3-4.png\" alt=\"A Wi-Fi-calling app like the one provided by RingCentral lets you make calls without using your airtime minutes.\" width=\"360\" height=\"740\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Combined with a level of connectivity that far surpasses even the most powerful of cellular signals, it\u2019s perfect for working from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other advantages of Wi-Fi calling also include that it:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saves your data\u2014Wi-Fi calls don\u2019t use it up!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitates free or cost-effective international calling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incurs no hidden costs\u2014cellular data is taken from your existing mobile rate plan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doesn\u2019t require additional hardware\u2014calls can be made from personal devices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Allows for <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/byod-policy\/\">BYOD (bring your own device) policies<\/a> in the workplace.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"360\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/smiling-woman-on-the-phone.jpeg\" class=\"responsive-image\" alt=\"How to record a ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>How to record a phone call on Android and iPhone<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Read the blog\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-record-a-phone-call\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Read the blog\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Read the blog<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2 id=\"challengeassociatedwithwificalling\"><span style=\"font-weight: 400;\">Challenges associated with Wi-Fi calling<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Although Wi-Fi calling can bring many benefits to a company, it does also present some challenges. For starters, it\u2019s vital to have a strong internet connection throughout each call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Without a strong connection to the internet, calls may drop out halfway through or have poor voice quality, leaving it difficult to hear what other people on the call are saying.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another factor that must be considered when employees are Wi-Fi calling is the location of remote employees. If they\u2019re located somewhere that has a high density of people, this can impact call quality or make it difficult to connect due to the impact on the Wi-Fi signal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of an employee who\u2019s in an airport, for example, when they need to take part in a Wi-Fi call, they may struggle to connect to the call due to the high number of people surrounding them and blocking out the Wi-Fi signal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another issue that may arise for employees if they\u2019re often making Wi-Fi calls\u2014which would require high usage of a Wi-Fi connection\u2014is that it can drain the battery of the device being used more quickly than normal calls would.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With remote and hybrid working being commonplace nowadays, many companies have staff located in various countries. So, if a staff member located in the USA needs to do a Wi-Fi call with a colleague in the UK, you may find that there are increased charges depending on the service provider.<\/span><\/p>\n<h2 id=\"wifibestpractices\"><span style=\"font-weight: 400;\">Wi-Fi-calling best practices<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To ensure that using Wi-Fi calling as part of your business operations goes as smoothly as possible, you should consider the below best practices:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Check your internet speed<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Quality Wi-Fi calls depend on having a good Wi-Fi connection, so it\u2019s important to ensure that your Wi-Fi at least meets the minimum requirements.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s recommended that your Wi-Fi should be able to reach at least 1 Mbps for conducting voice Wi-Fi calls. But of course, the higher your internet speed, the higher the quality will be, with 5 Mbps being the minimum recommended speed for high-quality Wi-Fi calls.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Keep devices up to date<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For every device that your company uses for conducting Wi-Fi calls, you should ensure that they\u2019re running on the most up to date firmware and software in order to operate smoothly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means routers, cell phones, and any other devices your organization uses for Wi-Fi calls.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Do quality checks of your Wi-Fi calls<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conduct test runs of Wi-Fi calls between colleagues to assess their quality. You should do this in a range of locations, both inside the office as well as any locations that employees use outside the office.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Doing this will allow you to pick up on locations where the call quality drops due to poor Wi-Fi connection so that you can address the problem by either moving routers to a better location or avoiding making Wi-Fi calls in certain public locations.<\/span><\/p>\n<h2 id=\"bestwificallingproviders\" class=\"heading h2\"><span style=\"font-weight: 400;\">The 5 best Wi-Fi-calling providers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Wi-Fi-calling options are becoming increasingly common. It all started when Apple incorporated Wi-Fi-calling capabilities with the iPhone 6 all the way back in 2014. Today, Wi-Fi calling is supported by most cell phone networks. But remember that not all cell phones support Wi-Fi calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, how can you use Wi-Fi calling? Well, to enable Wi-Fi calling, you usually need an HD voice-enabled phone, and you\u2019ll need to activate the HD-voice enablement feature.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some mobile devices that do support Wi-Fi calling include Apple, , HTC, Huawei, and Samsung. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your mobile device isn\u2019t Wi-Fi-calling enabled, don\u2019t worry. You still have plenty of other options. Lots of providers facilitate effective communications over the internet. These include:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. <strong>RingCentral<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/cloud-pbx.html\"><span style=\"font-weight: 400;\">AI-powered cloud phone systems <\/span><\/a><span style=\"font-weight: 400;\">like the one provided by RingCentral utilize VoIP technology so you can make and take calls online.\u00a0\u00a0<\/span><a href=\"https:\/\/www.ringcentral.com\/cloud-pbx.html\"><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">RingCentral app<\/span><\/a><span style=\"font-weight: 400;\"> uses Wi-Fi calling to give both iOS and Android users these same benefits. In fact, Wi-Fi-calling technology is a calling card for RingCentral and the cornerstone of the app. It offers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portable cell phone systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quality and secure communications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connected global workforces<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple online meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy-start audio conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multimedia and text messages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote file faxing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That being said, RingCentral has also made leaps and bounds\u2014and today, the app lets you not only make phone calls over the internet but also message your team and even have video conferences. Here\u2019s a quick look at how it works:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/09_TMMYemMU\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/09_TMMYemMU\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/09_TMMYemMU\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">And that\u2019s not all. The Wi-Fi-calling feature is built into an all-in-one platform, which means that you can do neat things like switch between a voice and video call\u2014without interrupting the conversation.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-44978 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/Call-to-Video-GIF.gif\" alt=\"The RingCentral Wi-Fi calling app allows you to switch between a voice and video call without interrupting the conversation.\" width=\"375\" height=\"812\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Flip your call from your computer to your phone (and vice versa), just in case you need to step away from the desk for a second:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57972\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Meeting-SwitchUI-.png\" alt=\"\" width=\"1900\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral app is designed to make you more productive\u2014no matter where you\u2019re working\u2014and really takes Wi-Fi calling to the next level.<\/span><\/p>\n<hr \/>\n<div class=\"tip\">\n<div class=\"tip-heading\">\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<span style=\"font-weight: 400;\">Get a hands-on look at how RingCentral makes Wi-Fi calling accessible from anywhere by booking a product tour:<\/span><\/span><\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<hr \/>\n<\/div>\n<\/div>\n<h3><span style=\"font-weight: 400;\">2. <strong>Grasshopper<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-grasshopper\/\"><span style=\"font-weight: 400;\">Grasshopper<\/span><\/a><span style=\"font-weight: 400;\"> is a virtual phone system offering online call management and an intuitive interface, which is useful for businesses with a large call volume. Users are free to retain their current numbers or opt for a new, free number.\u00a0 <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. <strong>Google Voice<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To use this app, users only need an internet connection, a supported web browser, such as Google Chrome or Mozilla Firefox, a supported operating system, such as Chrome OS or macOS, and a Google account.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Google Voice for business requires a paid subscription, which is charged per user and per month. The basic plan starts at $10 per user, per month, while the most expensive plan will set businesses back $30 per user, per month.<\/span><span style=\"font-weight: 400;\">1<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Google Voice for business offers call transferring and forwarding, automated attendants, voicemail transcripts, and integrations with Google Calendar and Google Meet among other features..<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. <strong>Skype<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Skype-to-Skype calls are completely free anywhere in the world and can be used on any supporting device. But calling a mobile or landline from Skype will require a subscription or Skype credits.<\/span><span style=\"font-weight: 400;\">2<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users also have to pay for Skype\u2019s premium features. These include voicemail, SMS, and calls made to devices outside of Skype like landlines or cell phone numbers. Users will need an existing Wi-Fi connection or data plan. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. <strong>WhatsApp<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">WhatsApp uses Voice over IP technology to enable users to make calls over an internet connection as opposed to traditional cellular networks. All users need is a mobile device connected to the internet to make free WhatsApp calls.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Wi-Fi calling: How hybrid workforces can work together from anywhere<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As it\u2019s now commonplace for people to work from anywhere rather than one designated location, Wi-Fi calling is a crucial tool that allows us to have quality, streamlined communications no matter where in the world we are.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The need to be \u201calways on\u201d is here to stay, especially with companies being more mobile and distributed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because of this, Wi-Fi calling plays a crucial role in keeping dispersed teams connected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Without the traditional roadblocks associated with network coverage area limitations and high international rates, we\u2019re able to benefit from greater work freedom, and it looks like it\u2019s here to stay. <\/span><\/p>\n<h2 id=\"&quot;FAQsaboutWi-Ficalling\"><strong>FAQs about Wi-Fi calling<\/strong><\/h2>\n<h3><span style=\"font-weight: 400;\">How can I make a Wi-Fi call with RingCentral?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">So, if you\u2019re wondering, \u201cHow do I enable Wi-Fi calling?,\u201d we\u2019re here to help. First of all, to make a Wi-Fi call with RingCentral, you should ensure that the device you\u2019re using is connected to a Wi-Fi connection.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then, you\u2019ll need to log in to your RingCentral account or head to the app. From there, it\u2019s super simple to make a call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can <\/span><b>use the phone menu <\/b><span style=\"font-weight: 400;\">by heading to \u201cPhone\u201d in the navigation bar. Then, use the default Caller ID or select a different option from the \u201cMy caller ID\u201d dropdown. You can then either choose one of your existing contacts or enter a new phone number, and make your call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also easily <\/span><b>make calls from existing text or instant message conversations<\/b><span style=\"font-weight: 400;\">. Just head to the relevant text or messaging thread and select the \u201cPhone\u201d icon at the top of the page. It\u2019s as simple as that.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What is the purpose of Wi-Fi calling?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Wi-Fi calling boasts many excellent features. It facilitates communication from anywhere, regardless of traditional mobile network restrictions. Take the <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">RingCentral app<\/span><\/a><span style=\"font-weight: 400;\"> as an example. The service lets cell phone users take their work anywhere with integrated HD voice, fax, text, conferencing, and online meetings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s great news for businesses that use a <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/rainbow-office-hybrid-work\/\"><span style=\"font-weight: 400;\">hybrid work<\/span><\/a><span style=\"font-weight: 400;\"> model. Having an all-in-one platform allows you to reliably make and receive VoIP calls over Wi-Fi\u2014even while traveling internationally.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, employees can use a single business identity with one <\/span><a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\"><span style=\"font-weight: 400;\">business number<\/span><\/a><span style=\"font-weight: 400;\"> for calling, messaging, and faxing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To recap, with Wi-Fi calling, you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t have to rely on a landline or cellular connection<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can make calls from anywhere with a wireless network<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call internationally<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can make calls with a single business identity<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Do you get charged for Wi-Fi calling with RingCentral?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Calling via the internet (whether it\u2019s Wi-Fi calling, calling using mobile internet, via an Ethernet connection, etc.) is part and parcel of your RingCentral subscription. In fact, every <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\"><span style=\"font-weight: 400;\">pricing plan<\/span><\/a><span style=\"font-weight: 400;\"> has unlimited calling in the USA and Canada built-in as part of the price. That\u2019s alongside many other features, including virtual phone numbers, business SMS, and more. <\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Can I make Wi-Fi calls without a SIM card?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019re using a VoIP phone app or software-based communications solution like RingCentral RingEX, you can make Wi-Fi calls from any device with a Wi-Fi connection, even if it doesn\u2019t have a SIM card. That\u2019s because Wi-Fi calling doesn\u2019t rely on the cellular network like a traditional cell phone call. As long as you can get online and access your VoIP-based software, you can make and receive calls.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How do VoIP calls work?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">VoIP (Voice over Internet Protocol) calling delivers telecommunications services over the internet. In other words, anyone can place phone calls over an internet connection.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your voice is transmitted from your chosen device, through the router, to a digitization portal before being forwarded as a data packet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think of it like your voice being packaged in a digital envelope. It\u2019s transported over the internet to its recipient. They then receive their packet\u2014or envelope\u2014of data, and they hear what you said. It happens almost instantaneously.\u00a0<\/span><\/p>\n<p>This allows you to make long-distance, lengthy calls without racking up an expensive phone bill. All <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone service<\/a> users have to do is pay their provider a set monthly fee, and then VoIP is flexible and functional across multiple devices. You can make VoIP calls using:<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VoIP phones<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standard phones with an appropriate adapter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Softphones and other software on a PC<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Third-party apps on mobile devices<\/span><\/li>\n<\/ol>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How do I know if my device can make a Wi-Fi call?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many modern smartphones and cellular carriers offer Wi-Fi calling without a third-party app to help users make calls in areas with poor cellular coverage. If your device can make a Wi-Fi call, you\u2019ll usually see a Wi-Fi symbol with a phone icon on it, or text like Wi-Fi calling or VoWiFi somewhere within your menus.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re going to use a solution like RingEX, you know your device can make a Wi-Fi call as long as it can connect to Wi-Fi (or broadband via any other source) and you can access your RingCentral account. That may be via the desktop or mobile app, or on a browser. That means you can make Wi-Fi calls with RingCentral on PCs, laptops, and tablets\u2014as well as cell phones.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How do I turn off Wi-Fi calling?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you\u2019re talking about native Wi-Fi calling on your mobile device, how you turn it off depends on your device and its operating system.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you use an iOS device, it\u2019s usually as simple as heading to the Phone section of your Settings and toggling Wi-Fi calling off.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For Android devices, you will also need to head to your phone\u2019s Settings menu. Then, you\u2019ll need to find the network and\/or internet and Wi-Fi menu, before then locating the Wi-Fi calling option. Precisely where you\u2019ll find it will differ from one device to the next\u2014for example, it will be differently located in the case of a Samsung Galaxy than a Google Pixel, or with mobile phones from other providers.<\/span><\/p>\n<hr \/>\n<p><sup><span style=\"font-weight: 400;\">1<\/span><\/sup> <span style=\"font-weight: 400;\">https:\/\/workspace.google.com\/pricing.html<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><sup>2 <\/sup>https:\/\/support.microsoft.com\/en-us\/skype\/what-are-the-different-types-of-skype-subscriptions-and-pay-as-you-go-options-4523edd6-985d-4e1d-ab87-4c5bda9c3e03<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated June 2024 Now that remote and hybrid working are commonplace, Wi-Fi calling is vital for\u00a0 keeping each member of the hybrid workplace connected.\u00a0 As so many teams now work from a variety of\u00a0 locations rather than one single workplace, suitable communications tools are a necessity.\u00a0 Software that facilitates Wi-Fi calls is one example. It &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":56546,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-45872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Is Wi-Fi Calling and How Can It Benefit Your Business?<\/title>\n<meta name=\"description\" content=\"Wondering how to use Wi-Fi calling? Our simple and thorough guide makes it easy to understand. Plus, discover how Wi-Fi calls can benefit your business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wifi-calling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is WiFi calling? (And what&#039;s so great about it?)\" \/>\n<meta property=\"og:description\" content=\"Wondering how to use Wi-Fi calling? Our simple and thorough guide makes it easy to understand. Plus, discover how Wi-Fi calls can benefit your business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wifi-calling\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-18T00:07:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:18:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/GettyImages-1286371406-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1365\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wifi-calling\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/wifi-calling\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"What is WiFi calling? 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