{"id":45867,"date":"2024-06-01T15:40:57","date_gmt":"2024-06-01T22:40:57","guid":{"rendered":"\/us\/en\/blog\/?p=45867"},"modified":"2025-07-14T06:01:35","modified_gmt":"2025-07-14T13:01:35","slug":"softphone","status":"publish","type":"post","link":"\/us\/en\/blog\/softphone\/","title":{"rendered":"Softphone: What It Is, How It Works, and Why You May Want One"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are what has made that possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your company has yet to join the move away from the office, you may be being left behind by your rivals. How do you remedy that? First of all, you need to understand the technology available to your business. So, let\u2019s start with softphones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Skip ahead, if you like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#what\"><span style=\"font-weight: 400;\">What is a softphone?\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#ad\"><span style=\"font-weight: 400;\">Softphone benefits<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#features\"><span style=\"font-weight: 400;\">Must-have softphone features<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#how\"><span style=\"font-weight: 400;\">Choosing the right softphones for business\u00a0<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">\ud83d\udcde Did you know employees feel most connected through voice communication? Access new phone stats in our <strong>free report<\/strong>.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/power-of-voice-communication-at-work.pdf\" data-id=\"69e0890b1bf0e\" id=\"69e0890b1bf0e\">\n\t\t<button tabindex=\"on\"  on=\"tap:69e0890b1bf0e.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to learn more about the power of voice communication at work. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69e0890b1bf0e.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"what\"><\/a><br \/>\n<strong>What is a softphone?<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Basically, the simplest softphone definition is that it\u2019s a software-based phone. It allows you to make phone calls over an internet connection without needing designated physical hardware, as it can be installed on desktops and mobile devices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, there\u2019s an intuitive softphone built into RingCentral\u2019s unified communications solution:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-58201\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Compact-mode-phone-tabs.webp\" alt=\"\" width=\"543\" height=\"1024\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It features all the buttons you might expect a <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a> to have, including transfer, mute, and hold. However, unlike standard phones, it links to the rest of the RingCentral communications platform, allowing you to send out conference call invitations, view your calendar, and even access team messaging (all from the same place).<\/span><\/p>\n<h2 class=\"heading h2\"><strong>How does a softphone app work?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">In most ways that matter, a softphone application behaves just like traditional hard phones (think: hard, plastic desk phones) and landlines. The only difference is that softphone software and VoIP (Voice over Internet Protocol) are the technologies allowing you to make calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because they run on software, softphone apps can do everything that landline desk phones do\u2014and lots that they can\u2019t, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video calling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click-to-dial<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visual voicemail management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team messaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMS<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Softphones run on computers and mobile devices and can be integrated across many different platforms.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Desktop applications run on Mac, Windows, Linux, desktops, laptops, tablets, and web browsers. Softphones also run on mobile devices. RingCentral, for instance, has apps for both iOS and Android. Beyond just calling, you can transfer, hold, and even switch calls to use your carrier\u2019s network instead of the internet:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-58202\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Maximizing-screen-space-desktop.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">When making a call via a softphone system, all you have to do is speak into your phone normally (or connect a headset and a speaker to it). The softphone then mimics desk phone functions by using <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/voip-technology-primer\/\"><span style=\"font-weight: 400;\">VoIP technology<\/span><\/a><span style=\"font-weight: 400;\"> to facilitate internet-based voice calls.<\/span><\/p>\n<h2 class=\"heading h2\"><strong>What does a softphone look like?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A softphone is just software, so what it looks like will depend on your software provider. In general, though, as softphones mimic the desk phone experience, you\u2019ll get all the usual buttons and options that you\u2019d get in your phone\u2019s calling interface.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Often, the softphone\u2019s software application appears as an image of a handset alongside an interactive display panel and standard telephone dialpad (like that example of RingCentral above).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However! A softphone will typically have other neat features as well. For example, RingCentral\u2019s mobile app will let you switch your phone call to a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> (just in case you decide you want to speak face to face)\u2014without interrupting your conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because all of its features are written directly into the software, softphone applications tend to offer a very intuitive user experience, making call transfers, holds, and voicemails simple and easy to navigate.<\/span><\/p>\n<h2 class=\"heading h2\"><strong>How do you set up a softphone?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A softphone for business use typically comes as part of a broader Unified Communications as a Service (UCaaS) solution or <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud phone system<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral provides a <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/softphone\/overview.html\"><span style=\"font-weight: 400;\">softphone app<\/span><\/a><span style=\"font-weight: 400;\">, fax, text, video calls, and many more additional features, all on one easy-to-use platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve subscribed to a UCaaS solution, setting up a softphone is easy. You don\u2019t need a <\/span><a href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-phone.html\"><span style=\"font-weight: 400;\">dedicated IP phone<\/span><\/a><span style=\"font-weight: 400;\"> or any other hardware. Instead, all you have to do is install the softphone on a device with network access and then set up the software with your personal details and display name.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may want other accessories like <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-headset-for-conference-calls\/\"><span style=\"font-weight: 400;\">a headset<\/span><\/a><span style=\"font-weight: 400;\">, but typically, all you need is a computer or mobile device:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/09_TMMYemMU\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/09_TMMYemMU\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/09_TMMYemMU\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"ad\"><\/a><br \/>\n<strong>Softphone benefits<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are many benefits of a softphone as compared to traditional phone systems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some of the principal benefits of using a softphone app that you may not have considered:<\/span><\/p>\n<h3 class=\"heading h3\"><strong>Advanced features<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Softphone software combines familiar telephone features with some new additions. RingCentral\u2019s softphone features include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hold<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple lines<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presence\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call transfers\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incoming call notifications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caller information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shared contact directory<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There\u2019ll be more on these features a bit later, so stay tuned.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><strong>Portability<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Softphones are by nature portable. Remote workers and frequent travelers can now have their business cell phones with them wherever they are. You can make and take calls from anywhere as if they were at the desk. <\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/mhps-law-customer-story\/\" target=\"_blank\" rel=\"noopener noreferrer\">See how MHP&amp;S<\/a>, a law firm based in Tennessee, provides an amazing client experience\u2014even though their attorneys are often on the go and out of the office.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Portability also benefits in-house office staff. Employees no longer have to be at their desks to take a call. On busy days with lots of meetings away from the desk, calls can be taken on any device, from any part of the building.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><strong>Privacy<\/strong>\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your phone can already make calls\u2014so why do you need another softphone app on it? For privacy and work\/life balance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a softphone app, you can answer work calls from your mobile device while still keeping your personal contacts and information separate. Any calls you make from the app will show your <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business number<\/a>\u2014not your personal one. Just because you have a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/byod-policy\/\">BYOD policy<\/a> doesn\u2019t mean you have to sacrifice privacy. <\/span><\/p>\n<h3 class=\"heading h3\"><strong>Efficiency<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Softphones are efficient. The user interface offers lots of shortcuts and enhancements for users such as drag-and-drop call transfers, visual voicemails, voicemail-to-email configuration, and incoming call notifications. This makes your business communications quick and simple to manage.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"features\"><\/a><br \/>\n<strong>Must-have softphone features<\/strong><br \/>\n<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve already mentioned that softphone software and applications boast great features, so let\u2019s take a look at some of the best examples:<\/span><\/p>\n<h3 class=\"heading h3\"><strong>1. Shared contacts<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Softphone apps allow users to subscribe to company contact lists and share their own contacts with coworkers. This is extremely useful and allows employees to find client contact details much more quickly. Whether you&#8217;re a small business or large enterprise, this will save you manually looking up and dialing every extension!<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-56485 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/hero-desktopmobile-1024x530.jpg\" alt=\"\" width=\"1024\" height=\"530\" \/><\/p>\n<h3 class=\"heading h3\"><strong>2. Presence<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Softphones indicate when team members are online, offline, busy, or in a meeting. This might seem like a small feature, but it does wonders for productivity. Users know when to contact colleagues and can do so when they\u2019re more likely to get a quick response. <\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-43326 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/blog-presence-1.png\" alt=\"Example of RingCentral\u2019s presence feature showing a user as available, with a green dot\" width=\"512\" height=\"399\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><strong>3. Connectivity<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s softphone is built into the RingCentral app, which also has video conferencing and team messaging! <\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/9xaL89hYeFs\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/9xaL89hYeFs\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/9xaL89hYeFs\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">This means that not only do you get basic calling, you also get to have face-to-face conversations, create tasks, and more\u2014all in one app.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<hr \/>\n<h3 class=\"heading h3\"><strong>4. Easier conference calls<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Softphone applications make it easy to connect with colleagues and teams via <\/span><a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\"><span style=\"font-weight: 400;\">conference calls<\/span><\/a><span style=\"font-weight: 400;\"> on their work phones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And for even more flexibility, softphones tend to have both desktop and mobile apps, which means that you should be able to flip a call between your computer and cell phone in the middle of a conversation (just in case you need to step away from your desk quickly):<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"aligncenter wp-image-56480 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/11\/Meetingswitch.jpg\" alt=\"Visual representation of quickly flipping a meeting from a cell phone to a laptop with RingCentral\" width=\"816\" height=\"640\" \/>\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><strong>5. Voicemail<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Voicemail might be a standard telephone feature but modern voicemail services boast great additional features for increased functionality.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Softphones facilitate voicemail audio files to be pushed directly to user emails or as push notifications. Users can even request transcriptions, making it easier to take in content at times when making a call would not be possible (in a long meeting for example).<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"how\"><\/a><br \/>\n<strong>Choosing the right softphones for business<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When choosing a softphone for business use, the most important thing is to hone in on features that matter to you and your organizational culture.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Look out for the key features first (voicemail, call forwarding, transfer, redial, hold, etc.). If the provider has the basics down, then check out their additional features. Be sure to look into how many phone lines you need and how many the provider is able to support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next thing to cover is your operating system. Make sure the softphone service you choose is compatible with your existing operating systems and easy to integrate with CRM, lDAP, and Outlook.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, VoIP (Voice over IP) services can operate under multiple different protocols. Because of this, be sure to check that the softphone system you choose uses the same protocol as your VoIP provider\u2014chances are it will, as in most cases the providers will be the same.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since you&#8217;re using a <a href=\"https:\/\/www.ringcentral.com\/virtual-phone-system.html\">virtual phone system<\/a>, ensure that the softphone provider supports all the features and integrations necessary for your virtual setup. Make sure you know what else your softphone provider covers, too. Additional things that some providers offer include:<\/span><\/p>\n<h3 class=\"heading h3\"><strong>1. Integrated mobile applications<\/strong><\/h3>\n<p>RingCentral offers you a full <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone service<\/a> with an integrated, intuitive softphone application.<\/p>\n<p><span style=\"font-weight: 400;\">It comes with a robust suite of communication channels that let you stay in touch with teammates and clients, no matter where you are\u2014online calling, team messaging, and video meetings,<\/span><span style=\"font-weight: 400;\"> whatever you need.\u00a0<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>See how telephone-dependent real estate firm Dancik Capital Group uses <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-softphone-connects-dancik-capital-group-with-partners-clients\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral softphone technology<\/span><\/a><span style=\"font-weight: 400;\"> to connect with partners and clients from anywhere, whether in the office or on the road. (Founder Matt Danik communicates with partners across Southern California and New York constantly!)\u00a0<\/span><\/p>\n<\/div>\n<p><i><span style=\"font-weight: 400;\">\u201cWe are accessible to our clients 100 percent of the time.\u201d\u00a0<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Dancik Capital founder <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-softphone-connects-dancik-capital-group-with-partners-clients\/\"><i><span style=\"font-weight: 400;\">Matt Dancik<\/span><\/i><\/a><\/p>\n<h3 class=\"heading h3\"><strong>2. Sufficient phone lines<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Decide how many phone lines your business will need in operation at any one time and make sure that the softphone provider you choose can give you that many lines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find out how flexible they are: Can you scale during busy periods? Do they provide <\/span><a href=\"https:\/\/www.ringcentral.com\/can-i-buy-a-specific-phone-number.html\"><span style=\"font-weight: 400;\">custom phone numbers<\/span><\/a><span style=\"font-weight: 400;\">, and can you easily create a single business identity? The best softphones for small business aren\u2019t necessarily the best for larger ones that do need more users and lines to accommodate them.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><strong>5. 24\/7 troubleshooting<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Be sure that your provider of choice offers sufficient technical support. You\u2019ll want to know that someone is there to help you if something goes wrong or you want to update the terms of your service.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>4. Security<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With softphones susceptible to attack, it\u2019s also important to check what kind of security measures any given provider has put in place. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though vulnerability to attack is concerning, in reality, the security risk associated with softphone use is no greater than that for instant messaging, download managers, or internet browsers.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><strong>Is your business using a softphone for flexible internet calling?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Softphones offer <a href=\"https:\/\/www.ringcentral.com\/internet-phone-service.html\">internet phone service<\/a> that is scalable and flexible. They\u2019re a great choice for businesses in need of fluid communications that function from anywhere. Softphones promise all the features of traditional telephone devices, with great added benefits such as seamless connection to video conferencing, chat, and SMS.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want all the features of a traditional deskphone experience with the convenience of portability and added integrations, RingCentral\u2019s VoIP service with integrated softphone applications could be exactly what you\u2019ve been looking for.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Get in touch with an expert today or start a free demo to learn more.<br \/>\n<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">FAQs<\/span><\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How does a softphone work?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A softphone uses special software to enable you to make calls via your computer or mobile device rather than using a traditional phone keypad. It does this by using your device\u2019s microphone and speaker to transmit voice data to the recipient\u2019s phone.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Can softphones only be used for voice calls?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">No, they\u2019re much more versatile than that. In fact, one of the big advantages of softphone technology is that it\u2019s much more sophisticated than a traditional phone. Many softphones let you connect via videoconferencing, send team messages, and benefit from many other features like click-to-dial and call recording.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are what has made that possible.\u00a0 If your company has yet to join the move away from the office, you may be being left behind by &#8230;<\/p>\n","protected":false},"author":1148,"featured_media":45870,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-45867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is Softphone? Benefits, Features &amp; How It Works<\/title>\n<meta name=\"description\" content=\"A softphone is an application to make phone calls over the internet on your laptop, tablet, or mobile device. 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