{"id":45756,"date":"2020-12-01T15:02:03","date_gmt":"2020-12-01T23:02:03","guid":{"rendered":"\/us\/en\/blog\/?p=45756"},"modified":"2025-03-13T06:22:19","modified_gmt":"2025-03-13T13:22:19","slug":"ringcentral-office-vs-microsoft-teams","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-office-vs-microsoft-teams\/","title":{"rendered":"RingCentral vs Microsoft Teams: A small business breakdown"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">Updated December 2020<\/span><\/em><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Hey there. You must be here for one of the following reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019re thinking of getting Microsoft Teams for your business.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019re thinking of getting RingCentral Office<\/span><span style=\"font-weight: 400;\">\u00ae<\/span><span style=\"font-weight: 400;\"> for your small business.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019re thinking of getting either one, but aren\u2019t sure which to go for.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Well, you\u2019ve come to the right place. In this post, we\u2019ve conducted an in-depth comparison of these two superstar platforms to see just how they stack up against one another.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We definitely recommend reading till the end to get all the deets on these two platforms but if you\u2019re looking for a TL;DR, here&#8217;s a quick comparison spoiler: both apps have awesome features and, actually, a lot in common. We really like Microsoft Teams collaboration features and price points. The biggest con that we found with Microsoft Teams was their call functionality and omnichannel engagement tools are rather basic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral, on the other hand, has very strong inbound and outbound call functionality and omnichannel customer support. It\u2019s a <em>bit<\/em> more expensive than Microsoft Teams\u2014<strong>however<\/strong>, it replaces three to five different apps in your tech stack so\u2026 is it really more expensive? We\u2019d say cost-effective, but we\u2019ll leave it up to you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, both tools have been around for a while so they both have a proven track record when it comes to their usability for small businesses, which is always great.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to learn how each of these platforms ranks in the following places:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#feature\"><span style=\"font-weight: 400;\">Available features<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#qos\"><span style=\"font-weight: 400;\">Quality of service<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#security\"><span style=\"font-weight: 400;\">Security<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#scalability\"><span style=\"font-weight: 400;\">Scalability<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#pricing\"><span style=\"font-weight: 400;\">Pricing<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"#reviews\">Customer reviews<\/a> <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Plus, check out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#final\"><span style=\"font-weight: 400;\">RingCentral vs Microsoft Teams: final thoughts<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#faqs\"><span style=\"font-weight: 400;\">Frequently asked questions<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udcda\u00a0 Learn all the facts when it comes to telephony for Microsoft Teams and find out how RingCentral can help.<\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/cavell-telephony-for-ms-teams-smb.pdf\" data-id=\"69d32d6340db7\" id=\"69d32d6340db7\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d32d6340db7.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the white paper<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free white paper covering telephony for Microsoft Teams 101. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d32d6340db7.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"feature\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Available features<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Inbound and outbound call functionality<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At the time this post was written, Microsoft Teams supports basic inbound call features, including call answering initiating with its integrated dialpad, call holding, call forwarding, call history, voicemail, and emergency calling. RingCentral Office offers all this plus advanced inbound call routing via <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/automatic-call-distributor-system\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">automatic call distributor (ACD)<\/span><\/a><span style=\"font-weight: 400;\">, including <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/interactive-voice-response\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">interactive voice response (IVR)<\/span><\/a><span style=\"font-weight: 400;\">. Both platforms are easy to set up\u2014no coding knowledge required.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Where RingCentral really shines, however, is with its outbound capabilities. The platform offers predictive dialing, agent scripting, and a built-in dialer:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/bAaEj0aBBPA\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/bAaEj0aBBPA\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/bAaEj0aBBPA\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\"> Teams doesn\u2019t have these features, although things like predictive dialing can be added through third-party app integrations. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Omnichannel customer engagement<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re looking for something to make your customer service team&#8217;s lives easier, RingCentral&#8217;s Contact Center solution lets you connect with customers through whatever channel they\u2019re already on: phone, email, text message, social media, live chat, chatbot\u2026 you name it. No matter the channel, your agents can conveniently manage all their communications from one dashboard:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44859\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/engage-digital-all-sources-conversations.png\" alt=\"engage digital all sources conversations\" width=\"900\" height=\"456\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral also offers intelligent routing for all communication channels, which can improve your <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/first-call-resolution-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">first-contact resolution rate<\/span><\/a><span style=\"font-weight: 400;\"> beyond the phone. This is unlike Teams, which only offers intelligent routing features for phone calls.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Teams does offer an entire suite of capabilities, called Omnichannel for Customer Service, dedicated to enabling organizations to connect and engage with their customers across various digital messaging channels as well, but with an additional license and cost.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Team communication<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Information silos are detrimental to customer experience, and frankly, not empowering for your team. That&#8217;s why it&#8217;s so important to have a platform that lets your team collaborate to drive that dream customer and employee experience company-wide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To facilitate this, RingCentral\u2019s platform has built-in team messaging, phone calling, and video conferencing all at your fingertips:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/9xaL89hYeFs\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/9xaL89hYeFs\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/9xaL89hYeFs\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">This allows you to get answers quickly and be available through different channels when you&#8217;re following up with teammates and talking to customers.\u00a0 For example, if you&#8217;re on a voice call with a client, but the conversation&#8217;s getting serious (or you just want to screen share), you can easily flip your call to a video conference with one tap:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44978\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/Call-to-Video-GIF.gif\" alt=\"flip from Call to Video\" width=\"375\" height=\"812\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Pin conversations for later, and create group chats and tasks:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45695\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/12\/ringcentral-app-for-real-estate-new.png\" alt=\"new task in ringcentral app\" width=\"1000\" height=\"539\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ll be real though, Microsoft Teams has a longer history on the document collaboration front. Right in the app, users are able to co-edit Word, Excel, and PowerPoint files since they&#8217;re all built into the Microsoft&#8217;s suite. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, RingCentral does integrate with Google Drive to allow you to upload and share your documents, presentations, and spreadsheets from either your drive or your computer, right within a team conversation:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-full wp-image-42962\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/file-sharing-in-ringcentral-app.jpg\" alt=\"file sharing in ringcentral app\" width=\"1999\" height=\"1249\" \/><\/a><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udcb0<\/span> You can also <a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\"><b>use this calculator<\/b><\/span><\/a><b> <\/b>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other, freelancers, clients, and more.<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\">Reporting and analytics<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/call-center-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Contact center metrics<\/span><\/a><span style=\"font-weight: 400;\"> and app usage metrics in general are crucial to really understand how well your team is meeting your customers\u2019 needs. Both Microsoft Teams and RingCentral offer analytics, so you can track this information, get real-time data, generate custom reports, and even monitor calls and speech. Your organization can then use this information to drive better business decisions and inform future training.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Third-party integrations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">integrates with over 180 different third-party apps<\/span><\/a><span style=\"font-weight: 400;\"> (yes, that includes business favorites like HubSpot and Salesforce). Microsoft Teams integrations capabilities are mostly focused on other Microsoft apps, making it perfect for people who have an all-Microsoft tech stack.\u00a0<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">So\u2026 who has the best features?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It&#8217;s pretty close but RingCentral has more advanced call features and a better omnichannel customer engagement experience than Microsoft Teams. Plus, while it\u2019s a bit more pricey at face-value, you get everything you need with just one system and can even replace some of your existing ones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will hand it to Teams though. Their video conferencing and team collaboration features are very powerful, also making them an exceptional option.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"qos\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Quality of service<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Both RingCentral and Teams are cloud-based, meaning that they both offer the same level of convenience and flexibility that can&#8217;t be matched by on-site setups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral has the renowned &#8220;five 9s,&#8221; or 99.999% SLA, which is equivalent to less than 6 minutes of downtime a year<\/span><span style=\"font-weight: 400;\">. Microsoft\u2019s SLA, on the other hand, is 99.9%, which is about a business day of downtime a year<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"security\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Security<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Neither RingCentral nor Microsoft Teams play around when it comes to <\/span><a href=\"https:\/\/www.ringcentral.com\/technology\/security.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">security<\/span><\/a><span style=\"font-weight: 400;\">. Both platforms have an impressive list of credentials and are both compliant with industry-specific security standards for healthcare (HIPAA) and finance (AICPA SOC 2 and 3), plus other international, cross-industry certifications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to protecting your business\u2019s information, you&#8217;re in safe hands with either of these platforms.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"scalability\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Scalability<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Being a small business, we&#8217;re going to take a wild shot in the dark here and assume that growth is really high up on your priority list. So scalability is super important to you in a platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Going with a scalable platform from the get-go will save you the time, money, and hassle of having to migrate all of your information to a more robust platform down the road.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While both RingCentral and Microsoft Teams tick the scalability checkbox, RingCentral did beat Teams as <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">PCMag<\/span><\/i><span style=\"font-weight: 400;\">\u2019s Editors Choice for business communications<\/span><\/a><span style=\"font-weight: 400;\"> (not to brag or anything). Honestly though, when it comes to scalability, neither of these platforms will disappoint.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"pricing\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Pricing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Microsoft Teams ranges from $5\u2013$20 per user per month on an annual plan. RingCentral Office plans cost <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">$20\u2013$50<\/span><\/a><span style=\"font-weight: 400;\"> per user per month on an annual basis, but we also understand that every business is different, so naturally, the cost will vary from one to another.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that RingCentral is designed to replace multiple apps you might currently be paying for, and gives you the added bonus of not having to constantly toggle between different apps during your workday\u2014just something to keep in mind.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not ready to commit? Both platforms offer free demos, so you can take them each out for a test drive before making a decision.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"reviews\"><\/a><br \/>\nRingCentral vs Microsoft Teams: Customer reviews<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Still not convinced which platform is right for you? Here we\u2019ve included <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-service-reviews\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer reviews<\/span><\/a><span style=\"font-weight: 400;\"> from small business owners like yourself.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral scored a 4.5 out of 5 by <\/span><i><span style=\"font-weight: 400;\">PC Magazine<\/span><\/i><span style=\"font-weight: 400;\"> and was dubbed an \u201cEditors\u2019 Choice.\u201d Here\u2019s what some customers have to say about the cloud-based business communications system:<\/span><\/p>\n<p><b><\/b><i><span style=\"font-weight: 400;\">\u201cWe\u2019re going to be running [two] companies using the same team and the same resources. A lot of what\u2019s making this possible is that we now have the communication and automation tools to increase our capacity without needing a lot of additional staff. We couldn\u2019t do a lot of what we\u2019re doing without tech automation like RingCentral.\u201d &#8211; <\/span><\/i><i><\/i><i><span style=\"font-weight: 400;\">Chais Meyer, co-owner of 24 Hour Tees. Learn more about <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/24-hour-tees-customer-story\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">how 24 Hour Tees is using RingCentral to scale up while keeping customer service personal<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><i><\/i><i><span style=\"font-weight: 400;\">\u201cRingCentral Office is a well rounded VoIP software that includes all features that a sales team needs: artificial intelligence (AI), integration to SalesForce, and video conferencing. Additionally, RingCentral offers a <a href=\"https:\/\/www.ringcentral.com\/business-phone-app.html\">phone app<\/a> that is super easy to navigate and makes remote calls a breeze. It is easy to communicate with people internally within the organization via an easy to use search bar; and calling externally is likewise an easy process, as its just a matter of copy and pasting a number (even if there are hyphens in the number it registers). It&#8217;s great that you don&#8217;t need a physical phone on your desk to use RingCentral &#8211; all you need are headphones and an internet connection. My absolute favorite part of RingCentral is that it allows you to call from a &#8220;local number&#8221;, meaning respective area codes will pop up on phones you are calling.\u201d &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/www.g2.com\/products\/ringcentral-office\/reviews\/ringcentral-office-review-3265738\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">Slavka T, Business Development Representative<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Microsoft Teams scored 4 out of 5 by <\/span><i><span style=\"font-weight: 400;\">PC Magazine<\/span><\/i><span style=\"font-weight: 400;\">. Here\u2019s what their customers have to the say:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cI have been using, configuring and deploying Microsoft Teams on the last two years, it is a very solid tool not only for communication, also for collaboration. With this pandemic situation, my company is working totally online, and Teams has been a awesome tool to provide Apps, meetings, dashboards, presentations, and the live event features are very impressive, if you go deeply on it, you have almost a television channel operating on your computer.\u201d &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/www.softwareadvice.com\/ca\/collaboration\/microsoft-teams-profile\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">Andr\u00e9 from Hexis Cient\u00edfica Ltda.<\/span><\/i><\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cIntegration with the rest of the [Microsoft] ecosystem is the biggest thing Teams has going for it. It allows easy chat\/calls from Outlook and the like. The support was pretty good, as it should be from a multi-billion dollar company, and usually found the problem eventually.\u201d &#8211;\u00a0<\/span><\/i><a href=\"https:\/\/www.softwareadvice.com\/ca\/collaboration\/microsoft-teams-profile\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">Daniel from Dragon Veterinary<\/span><\/i><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><\/a><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"final\"><\/a><br \/>\nFinal thoughts<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Okay, so after comparing the two platforms we can confidently say both are good candidates for your small business. If we had to pick, however, RingCentral is the winner because:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It has more built-in feature is like inbound call routing via ACD, IVR, and agent scripting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It offers a 99.999% uptime SLA for all customers at any price tier at no additional cost<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It integrates with more alternative messaging apps, making it easier to have everything in one place<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It eliminates the need for several other apps with just once license, getting you more bang for your buck<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Still not convinced? Check out <a href=\"https:\/\/www.glip.com\/comparison\/glip-vs-microsoft\">Glip vs Microsoft Teams<\/a>. Take RingCentral for a spin yourself and see what you think before pulling the trigger on your decision. Both RingCentral and Teams offer free demos. <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Check out a product tour of RingCentral Office<\/span><\/a><span style=\"font-weight: 400;\">, or visit Microsoft\u2019s Teams website to get a walkthrough of their product.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"faqs\"><\/a><br \/>\nFrequently asked questions<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Do either RingCentral or Microsoft Teams require any kind of special hardware?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Nope! Both platforms are cloud-based and able to connect to your existing devices for both inbound and outbound communications. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Do these platforms offer training to new customers?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You bet. Both RingCentral and Microsoft Teams want to make sure that you get started on the right foot so training is provided when you make the decision to go with either platform.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Is there an app my team has to download to use either platform?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can, but both programs are totally accessible through a web browser. One of the benefits of using cloud-based software is you can access it from any device remotely. Both RingCentral and Microsoft Teams have a mobile app well, making them perfect for communications on the go. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">I want to provide international numbers for my customers in other countries\u2026 can I do that with RingCentral and Microsoft Teams?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sure can! With <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/find-best-phone-service-for-small-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s phone system<\/a>, you can provide local, toll-free, and dial-in international numbers for over 40 countries at no extra cost. For countries outside this list, you can purchase numbers. Microsoft Teams has the same capabilities, providing a global dial-in number to join a meeting from any mobile device.\u200b Additional charges may apply, however, so make sure you bring this up with your sales rep if you decide to go with Teams.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How many languages are these platforms available in?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral offers speech recognition in 72 languages. As of the writing of this post, Microsoft Teams offers speech recognition in 53 languages.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Do RingCentral and Microsoft Teams integrate with other solutions?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Definitely. RingCentral and Microsoft Teams both integrate with a ton of other solutions including Salesforce, Canvas, and Zendesk. Check out the full list of RingCentral integrations on the <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">apps page<\/span><\/a><span style=\"font-weight: 400;\">, or visit Microsoft\u2019s website to view theirs.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated December 2020 Hey there. You must be here for one of the following reasons: You\u2019re thinking of getting Microsoft Teams for your business. You\u2019re thinking of getting RingCentral Office\u00ae for your small business. You\u2019re thinking of getting either one, but aren\u2019t sure which to go for. Well, you\u2019ve come to the right place. In &#8230;<\/p>\n","protected":false},"author":29,"featured_media":45729,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-45756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral vs Microsoft Teams | The best Microsoft Teams alternative?<\/title>\n<meta name=\"description\" content=\"RingCentral vs Microsoft Teams: See how these 2 business communication veterans stack up against one another when it comes to small businesses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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