{"id":45424,"date":"2020-12-03T09:00:38","date_gmt":"2020-12-03T09:00:38","guid":{"rendered":"\/us\/en\/blog\/?p=45424"},"modified":"2024-08-08T06:27:10","modified_gmt":"2024-08-08T13:27:10","slug":"8-ways-remote-contact-centers-benefit-your-customers","status":"publish","type":"post","link":"\/us\/en\/blog\/8-ways-remote-contact-centers-benefit-your-customers\/","title":{"rendered":"8 ways remote contact centers benefit your customers"},"content":{"rendered":"

Many people have nightmarish stories to share about airline services. From missed connections to lost luggage to bad weather, there are many reasons why flying is stressful. So it comes as no surprise that airlines frequently rank low in customer satisfaction surveys.<\/span><\/p>\n

And the quality service is no longer delivered solely by polite flight attendants or fast-working gate agents. Customers now communicate with airlines primarily via phone, app, or live chat. Digital channels enable people to buy a vegetarian meal onboard, find another connection home, and solve other problems more easily than through in-person interactions.<\/span><\/p>\n

Take, for example, the Jet Blue airline. It had personnel working remotely since 1999. Jet Blue\u2019s agents consistently top J.D. Power\u2019s customer satisfaction rankings. And this is no coincidence. Remote contact center agents are more relaxed and focused on their work, delivering seamless services digitally and making customers happy.<\/span><\/p>\n

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\n\t\t\tSpotlight on the Supervisor\t\t<\/div>\n
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\n\t\t\t\t\tHow to better manage teams of remote contact center agents\t\t\t\t<\/div>\n<\/p><\/div>\n
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