Community\u2014when it comes to describing the user population for cloud services, we tend to group all users together to refer to them as \u201cuser community.\u201d But the fact is\u2014just like a community comprises a group of disparate personalities, a cloud service user community comprises a group of end-users with different personas. For example, a community of cloud-communications users could include:<\/span><\/p>\n A poll conducted by the Technology Services Industry Association revealed that:<\/span><\/p>\n In practice, most vendors include training as part of the service implementation. However, all training programs are not created equally\u2014there are some important questions customers should ask their vendors:<\/span><\/p>\n The answers to the above questions could actually determine to what extent the service is adopted in your organization and the time it will take to realize the return on investment (ROI) in the service.<\/span><\/p>\n A study conducted by Aragon Research highlighted the need and importance of administering role-based knowledge and tied it to the performance of the employees. In our belief, when users get empowered through the training, which they can take on their own terms, it lays the groundwork for a performance upgrade.<\/span><\/p>\n A cloud-based Learning Management System (LMS) allows organizations to administer, regulate, track, and deliver learning tailored specifically to their user community. Further, LMS also allows the user community to consume training on their own terms\u2014anywhere, anytime, and any device. This is a very strong value prop, and organizations can leverage this to realize numerous direct and many intangible benefits:<\/span><\/p>\n At RingCentral, we have interacted with hundreds of customers and have learned that they would rather focus on their core competency than design programs for training that align to their needs.\u00a0 Accordingly, we took the initiative and designed a program where customers can \u201crent\u201d LMS\u2014yes, Learning-as-a-Service!<\/span><\/p>\n Customers can rent LMS licenses on a per-month, per-user basis from RingCentral University based on their needs and do not need to invest in a full-fledged LMS. RingCentral University\u2019s training program also offers other unique benefits not generally seen in the industry:<\/span><\/p>\n\n
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Does your vendor\u2019s training program measure up?<\/b><\/h2>\n
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What is a Learning Management System?<\/b><\/h2>\n
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How do RingCentral\u2019s Professional Services approach training?<\/b><\/h2>\n