{"id":45218,"date":"2020-11-17T18:15:46","date_gmt":"2020-11-17T18:15:46","guid":{"rendered":"\/us\/en\/blog\/?p=45218"},"modified":"2026-01-22T05:32:33","modified_gmt":"2026-01-22T13:32:33","slug":"what-is-employee-experience-why-is-it-important","status":"publish","type":"post","link":"\/us\/en\/blog\/what-is-employee-experience-why-is-it-important\/","title":{"rendered":"What is employee experience? Why is it important?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">An employee\u2019s experience within a job role is often a reflection of the company itself. Often, companies focus on <\/span><span style=\"font-weight: 400;\">customer satisfaction<\/span><span style=\"font-weight: 400;\">, but don&#8217;t consider the importance of employee satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While our main motivation to work may be to earn money, this doesn\u2019t mean we don\u2019t want to be happy when doing it. People want more than just your typical 9-5 job. They want somewhere they can feel fulfilled, somewhere where they can develop.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>Ready to go hybrid or remote?<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">Here&#8217;s the secret to a successful hybrid and remote-first workplace.<\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/what-your-business-needs.pdf\" data-id=\"6a08fb5635f33\" id=\"6a08fb5635f33\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a08fb5635f33.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Tomorrow's workplace is hybrid and remote-first. Is your communications system ready?<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02486\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download now\">Download now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a08fb5635f33.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Businesses are having to rethink the way they do things. They need to adapt to become a place where employees actually <\/span><i><span style=\"font-weight: 400;\">want <\/span><\/i><span style=\"font-weight: 400;\">to work, not somewhere they <\/span><i><span style=\"font-weight: 400;\">need <\/span><\/i><span style=\"font-weight: 400;\">to. <\/span><span style=\"font-weight: 400;\">Millennials<\/span><span style=\"font-weight: 400;\"> are a huge part of this. They account for about a <\/span><a href=\"https:\/\/www.ft.com\/content\/f81ac17a-68ae-11e8-b6eb-4acfcfb08c11\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">quarter of the world\u2019s population<\/span><\/a><span style=\"font-weight: 400;\">. And their attitude towards work is different from the baby boomer\u2019s before them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A report by the McKinsey Global Institute in the <\/span><span style=\"font-weight: 400;\">United States<\/span><span style=\"font-weight: 400;\"> highlights the changing needs of <\/span><span style=\"font-weight: 400;\">millennials<\/span><span style=\"font-weight: 400;\">. They <\/span><a href=\"https:\/\/www.mckinsey.com\/featured-insights\/employment-and-growth\/independent-work-choice-necessity-and-the-gig-economy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">seek meaningful work<\/span><\/a><span style=\"font-weight: 400;\">, flexibility, connection, and mentoring. That\u2019s where the term &#8217;employee experience\u2019 comes in.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>What exactly is employee experience?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Employee experience<\/span><span style=\"font-weight: 400;\"> refers to the journey of an employee throughout their time at a company, from the interview process onwards. It summarizes what people encounter and discover while at work. It can affect productivity, motivation, and overall employee morale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ultimately, it is the company&#8217;s responsibility to ensure the <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> is a good one.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>What is good employee experience?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Company culture<\/span><span style=\"font-weight: 400;\"> is a defining part of an employee\u2019s experience. This, paired with the physical and technological <\/span><span style=\"font-weight: 400;\">work environment<\/span><span style=\"font-weight: 400;\"> will often determine how satisfied an employee is within the company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jacob Morgan<\/span><span style=\"font-weight: 400;\">, an author, keynote speaker, <\/span><span style=\"font-weight: 400;\">Forbes<\/span><span style=\"font-weight: 400;\"> contributor, and futurist, created this equation:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45224\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/1.jpg\" alt=\"\" width=\"640\" height=\"299\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/thefutureorganization.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Each element of the equation is as important as the other. Here\u2019s a breakdown of what is included in each part:<\/span><\/p>\n<h3 class=\"heading h3\"><strong>Culture\u00a0<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Values of the business<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Attitudes of colleagues and managers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work style<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pay and employee benefits<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sense of purpose<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work-life balance<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><strong>Technology<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">E-learning tools<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to devices<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User experience<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Up-to-date software and applications<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><strong>Physical Space<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Workspace<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Office floor plan<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Workplace perks<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interior design and decor<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s vital that every step is relevant to the business. For example, a company that relies on technology, such as an <\/span><a href=\"https:\/\/developers.ringcentral.com\/\"><span style=\"font-weight: 400;\">app developer platform<\/span><\/a><span style=\"font-weight: 400;\">, should be equipped with the latest software. This wouldn\u2019t be as great a priority for a small business like a clothing boutique. Instead, the physical space might be more important.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This simple yet effective equation demonstrates all the individual elements needed in order to achieve good <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\">. It\u2019s a great starting point, and easy to build on. In the same way that businesses prioritize <\/span><span style=\"font-weight: 400;\">customer experience<\/span><span style=\"font-weight: 400;\">, they should also be focusing on their employees. Businesses are more people-orientated than ever before, with <a href=\"https:\/\/www.theaccessgroup.com\/en-gb\/hr\/resources\/guide-to-workplace-wellbeing\/\">employee well-being<\/a><\/span><span style=\"font-weight: 400;\"> becoming increasingly important.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This new rhythm of working life needs to be embraced by businesses if they want to recruit and retain employees.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>The business impact of employee experience<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Employee experience<\/span><span style=\"font-weight: 400;\"> isn\u2019t just about improving employee satisfaction. There are also many benefits that good <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> can have on a business.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>Performance management<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Performance management<\/span><span style=\"font-weight: 400;\"> is about ensuring a business is using the correct processes in order to achieve its goals. Ideally, this is continuously monitored by setting individual and team targets that are aligned to the objectives of the organization. Integrating <a href=\"https:\/\/www.ringcentral.com\/ringcx\/workforce-engagement-management.html\">workforce engagement management (WEM)<\/a> strategies into this process can significantly enhance overall performance and productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the ways <\/span><span style=\"font-weight: 400;\">performance management<\/span><span style=\"font-weight: 400;\"> can be optimized is through developing the skills and abilities of employees. This would fall under the \u2018culture\u2019 part of the <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> equation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Encouraging employees to learn new skills and enhance their knowledge can give them greater job satisfaction. It can also help them refine their job processes and work more efficiently. So, by giving employees the chance to develop within their job role, not only are you fulfilling their needs, but you\u2019re also improving your <\/span><span style=\"font-weight: 400;\">performance management<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><strong>Improve employee motivation<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Employee motivation is crucial when it comes to <\/span><span style=\"font-weight: 400;\">business performance<\/span><span style=\"font-weight: 400;\">. Indeed, poor employee motivation can have a <\/span><a href=\"https:\/\/www.forbes.com\/sites\/williamcraig\/2017\/11\/21\/8-ways-your-company-culture-directly-impacts-your-bottom-line\/\"><span style=\"font-weight: 400;\">detrimental impact<\/span><\/a><span style=\"font-weight: 400;\"> on your <\/span><span style=\"font-weight: 400;\">bottom line<\/span><span style=\"font-weight: 400;\">. Developing a <\/span><span style=\"font-weight: 400;\">great employee experience<\/span><span style=\"font-weight: 400;\"> can lead to staff feeling happier, more productive, and motivated. This increased productivity can have an amazing impact on your business.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45225\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/2.png\" alt=\"\" width=\"670\" height=\"585\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/medium.com\/@humansideoftech\/the-link-between-employee-engagement-customer-experience-9da3fa56de18\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">A team who are motivated are likely to engage more with their work, and provide better results. It\u2019s also a bit of a self-fulfilling prophecy, as engaged employees are usually happier employees. Once you\u2019ve set it in the right direction, the impact should start to feedback on itself.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>Reduces employee turnover<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Improving the<\/span><span style=\"font-weight: 400;\"> employee experience<\/span><span style=\"font-weight: 400;\"> helps employees feel recognised and satisfied within their job role. When employees are happy at work and see the opportunity for career progression, they\u2019re less likely to leave the business. A high employee turnover rate <\/span><a href=\"https:\/\/www.thebalancecareers.com\/the-high-cost-of-high-employee-turnover-2276010\"><span style=\"font-weight: 400;\">is expensive<\/span><\/a><span style=\"font-weight: 400;\">, both in monetary terms and in terms of office morale.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start early: one of the most important things a business can do to secure employee <\/span><span style=\"font-weight: 400;\">retention <\/span><span style=\"font-weight: 400;\">is to have a great <\/span><span style=\"font-weight: 400;\">onboarding process<\/span><span style=\"font-weight: 400;\">. Only <\/span><a href=\"https:\/\/www.gallup.com\/workplace\/235121\/why-onboarding-experience-key-retention.aspx\"><span style=\"font-weight: 400;\">12% of employees strongly agree<\/span><\/a><span style=\"font-weight: 400;\"> that their company has a good <\/span><span style=\"font-weight: 400;\">onboarding process<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By ensuring you\u2019ve got a solid <\/span><span style=\"font-weight: 400;\">onboarding <\/span><span style=\"font-weight: 400;\">system as part of your <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\">, you should also notice employee turnover is reduced. This can have an excellent impact on the business\u2019s employee turnover rate.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>What is the difference between employee experience and employee engagement?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">There is often confusion surrounding<\/span><span style=\"font-weight: 400;\"> employee experience<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">employee engagement<\/span><span style=\"font-weight: 400;\">. Put simply, <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> is the overall experience someone has with the company. <\/span><span style=\"font-weight: 400;\">Employee engagement<\/span><span style=\"font-weight: 400;\"> is how invested the individual is in the role and how much they care.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employee experience<\/span><span style=\"font-weight: 400;\"> in the input and <\/span><span style=\"font-weight: 400;\">employee engagement<\/span><span style=\"font-weight: 400;\"> is the output. So, by improving <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\">, you\u2019re likely to see an increase in <\/span><span style=\"font-weight: 400;\">employee engagement<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An example of this is the effect that working from home can have on <\/span><span style=\"font-weight: 400;\">employee engagement<\/span><span style=\"font-weight: 400;\">. Being distanced from the rest of their team can lead to increased distraction and disinterest.\u00a0 However, it can also improve employee satisfaction. Balancing these aspects is a vital part of any strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just 10 years ago working from home would have been completely different from today. Thanks to increasingly good technology, businesses can rely on employees to work remotely from almost anywhere in the world.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Eskenzi PR\u2019s <\/span><span style=\"font-weight: 400;\">research shows<\/span><span style=\"font-weight: 400;\"> that <\/span><a href=\"https:\/\/employeebenefits.co.uk\/91-employees-option-work-remotely\/#:~:text=Nine%20in%20ten%20(91%25),to%20research%20by%20Eskenzi%20PR.&amp;text=Just%20over%20a%20third%20(3,they%20waste%20their%20time%20commuting.\"><span style=\"font-weight: 400;\">91% of people<\/span><\/a><span style=\"font-weight: 400;\"> prefer to have the option of <\/span><a href=\"https:\/\/www.ringcentral.com\/work-from-home.html\"><span style=\"font-weight: 400;\">remote work<\/span><\/a><span style=\"font-weight: 400;\">. This graphic shows exactly what it is that employees like about working from home:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45226\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/3-1-1024x725.png\" alt=\"\" width=\"1024\" height=\"725\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lp.buffer.com\/state-of-remote-work-2020\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">While feedback from <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> surveys may show a desire to work more flexibly, you need to ensure their remote experience is as good as their in-office one. A good <\/span><span style=\"font-weight: 400;\">employee experience strategy<\/span><span style=\"font-weight: 400;\"> should facilitate this. Check in with staff to see how they\u2019re doing, and what methods you could implement to improve their experience (and in turn, their engagement).<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45227\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/4-1-1024x576.png\" alt=\"\" width=\"1024\" height=\"576\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.talentlyft.com\/en\/blog\/article\/393\/10-actionable-work-from-home-employee-engagement-ideas\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Allowing employees more flexibility can have a good impact on their overall <\/span><span style=\"font-weight: 400;\">wellbeing <\/span><span style=\"font-weight: 400;\">and <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\">. However, it\u2019s important to maintain contact with them to maintain a positive experience and high engagement levels.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>Key milestones in the employee experience<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">There are three key <\/span><span style=\"font-weight: 400;\">touchpoints<\/span><span style=\"font-weight: 400;\"> in the <\/span><span style=\"font-weight: 400;\">employee lifecycle<\/span><span style=\"font-weight: 400;\">, all important milestones <\/span><span style=\"font-weight: 400;\">in the employee experience.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>1. Recruitment\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">This is the first time an employee can get a real idea of the company. First impressions are important, on both parts. Potential applicants may look at <\/span><span style=\"font-weight: 400;\">Glassdoor<\/span><span style=\"font-weight: 400;\"> for reviews from current and past staff, as well as looking at <\/span><span style=\"font-weight: 400;\">social media<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The candidate experience is the ideal time to ensure that the potential employee\u2019s aspirations and ethics align with the business. It also gives the candidate an opportunity to see whether you provide the kind of <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> they desire. They should be able to envision the kind of <\/span><span style=\"font-weight: 400;\">employee journey<\/span><span style=\"font-weight: 400;\"> they will have at your company, and make decisions accordingly.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>2. Onboarding\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">This is the stage where you\u2019ve selected a candidate(s), and you now have to integrate them with the rest of the team. Employee <\/span><span style=\"font-weight: 400;\">onboarding<\/span><span style=\"font-weight: 400;\"> is a crucial stage in the employee\u2019s journey, because if they get off to a bad start, it may impact their attitude towards the company going forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a <\/span><span style=\"font-weight: 400;\">new hire<\/span><span style=\"font-weight: 400;\"> accepts the job offer, you should monitor their journey for the coming weeks and months to ensure they\u2019re satisfied in their role. Encourage <\/span><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\"><span style=\"font-weight: 400;\">team messaging<\/span><\/a><span style=\"font-weight: 400;\">, extra training and team building to make them feel included.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>3. Departure\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Employee <\/span><span style=\"font-weight: 400;\">retention <\/span><span style=\"font-weight: 400;\">is difficult. <\/span><span style=\"font-weight: 400;\">Business leaders<\/span><span style=\"font-weight: 400;\"> must be prepared for employees to leave the company. This is still a part of the <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\">. Ensure the process is as smooth as possible. The hope is that, even though they have left the company, they still have positive things to say about their time there.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>How do you improve the employee experience?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Building a <\/span><span style=\"font-weight: 400;\">positive employee experience<\/span><span style=\"font-weight: 400;\"> is all about refining your <\/span><span style=\"font-weight: 400;\">employee experience strategy<\/span><span style=\"font-weight: 400;\">. Now you know that culture, physical and technological environments are key in <\/span><span style=\"font-weight: 400;\">employee experiences<\/span><span style=\"font-weight: 400;\">, you can develop a plan to ensure all needs are met.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways to do this is by listening to your current employees. After all, they are the people experiencing life as an employee in your company. Their opinion is invaluable. To collect the best feedback possible, businesses may wish to conduct employee <\/span><span style=\"font-weight: 400;\">engagement surveys<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should collect <\/span><span style=\"font-weight: 400;\">employee feedback<\/span><span style=\"font-weight: 400;\"> at each stage of the journey. <\/span><span style=\"font-weight: 400;\">Pulse surveys<\/span><span style=\"font-weight: 400;\"> will give you an understanding of what you\u2019re doing well, and what you need to improve for next time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also worth utilizing an<\/span><span style=\"font-weight: 400;\"> employee journey<\/span><span style=\"font-weight: 400;\"> map. This is where you visualize the various stages of an employee\u2019s time within the company. It allows you to identify critical moments in their journey, as well as gain a better understanding of where action is needed. Below is an example of the <\/span><span style=\"font-weight: 400;\">employee journey<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45228\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/5.jpg\" alt=\"\" width=\"1014\" height=\"487\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/hrtrendinstitute.com\/2018\/10\/29\/trends-in-employee-journey-maps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Some other tactics you can employ to improve <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ensuring the <\/span><span style=\"font-weight: 400;\">work environment<\/span><span style=\"font-weight: 400;\"> is clean and safe<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assign mentors to employees to help with career progression<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct regular <\/span><span style=\"font-weight: 400;\">performance reviews<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offer great work perks<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Promote team building activities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Encourage a healthy <\/span><span style=\"font-weight: 400;\">work-life balance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct exit interviews<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve communication with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-communication-app\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">communication apps<\/span><\/a><span style=\"font-weight: 400;\"> and additional software<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong>How your human resource team can help\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The purpose of <\/span><span style=\"font-weight: 400;\">HR teams<\/span><span style=\"font-weight: 400;\"> as we know it is gradually shifting as employee motivation gains popularity.\u00a0 The new reality for <\/span><span style=\"font-weight: 400;\">human resource <\/span><span style=\"font-weight: 400;\">departments is a more employee experience-focused approach.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While HR may cover recruitment, <\/span><span style=\"font-weight: 400;\">onboarding<\/span><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> performance reviews,<\/span><span style=\"font-weight: 400;\"> and work perks, this is a small part of the <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> equation. For some organizations, especially those lacking internal capacity, <a href=\"https:\/\/www.designrush.com\/agency\/bpo\/trends\/human-resources-bpo\">human resources BPO services<\/a> for businesses offer a way to maintain these functions efficiently while prioritizing employee satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aiming to improve <\/span><span style=\"font-weight: 400;\">employee experience <\/span><span style=\"font-weight: 400;\">forces a business to look at what structures they already have in place. Making adjustments to the business, such as expanding the <\/span><span style=\"font-weight: 400;\">HR department<\/span><span style=\"font-weight: 400;\"> or creating a <\/span><span style=\"font-weight: 400;\">new employee<\/span> <span style=\"font-weight: 400;\">experience <\/span><span style=\"font-weight: 400;\">department altogether can be beneficial for the company. Implementing new techniques, such as <\/span><span style=\"font-weight: 400;\">design thinking<\/span><span style=\"font-weight: 400;\"> or <\/span><span style=\"font-weight: 400;\">employee journey maps<\/span><span style=\"font-weight: 400;\">, can be a useful step.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The long-lasting and meaningful connections that the <\/span><span style=\"font-weight: 400;\">HR leaders<\/span><span style=\"font-weight: 400;\"> or <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> department forms with employees will make sure their voices are heard, and support them throughout their <\/span><span style=\"font-weight: 400;\">employee journey<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><strong>Looking ahead<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Employee experience<\/span><span style=\"font-weight: 400;\"> is becoming more and more crucial, especially as more people find themselves working from home. In a world where <\/span><a href=\"https:\/\/www.ringcentral.com\/online-meetings\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">video conferencing<\/span><\/a><span style=\"font-weight: 400;\"> has taken over real-life meetings, it\u2019s more important than ever to try and stay connected with employees, ensuring they\u2019re still satisfied with their experience at the company.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Taking the time to <\/span><span style=\"font-weight: 400;\">redesign <\/span><span style=\"font-weight: 400;\">your <\/span><span style=\"font-weight: 400;\">employee experience strategy <\/span><span style=\"font-weight: 400;\">can help you stay one step ahead. Many companies with a well-received strategy have a <\/span><span style=\"font-weight: 400;\">competitive advantage<\/span><span style=\"font-weight: 400;\"> over their counterparts, especially when it comes to recruitment and retainment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an uncertain <\/span><span style=\"font-weight: 400;\">future of work<\/span><span style=\"font-weight: 400;\"> ahead of us, there is only one thing that remains clear- <\/span><span style=\"font-weight: 400;\">employee experience<\/span><span style=\"font-weight: 400;\"> departments are here to stay.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An employee\u2019s experience within a job role is often a reflection of the company itself. Often, companies focus on customer satisfaction, but don&#8217;t consider the importance of employee satisfaction. While our main motivation to work may be to earn money, this doesn\u2019t mean we don\u2019t want to be happy when doing it. People want more &#8230;<\/p>\n","protected":false},"author":29,"featured_media":45222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[2877,8764],"class_list":["post-45218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-employee-engagement","tag-employee-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is employee experience? Why is it important? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"An employee\u2019s experience within a job role is often a reflection of the company itself. 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