{"id":45203,"date":"2022-10-18T06:22:17","date_gmt":"2022-10-18T13:22:17","guid":{"rendered":"\/us\/en\/blog\/?p=45203"},"modified":"2025-09-18T21:22:50","modified_gmt":"2025-09-19T04:22:50","slug":"microsoft-teams-not-all-direct-routing-integrations-are-equal","status":"publish","type":"post","link":"\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/","title":{"rendered":"Microsoft Teams Direct Routing: A helpful guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Do you need a way to make better phone calls via <a href=\"https:\/\/www.ringcentral.com\/microsoft-teams\">Microsoft Teams<\/a>? You aren&#8217;t alone. Many businesses rely on Microsoft Teams to communicate and collaborate remotely today\u2014but many are still grappling with one critical shortfall: the app&#8217;s ability to make professional-grade business calls. <\/span><span style=\"font-weight: 400;\">The software, which currently comes bundled with Microsoft 365, is proving to be a key enabler of remote and hybrid work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But telephony requires extra licenses and technical solutions, using either a Microsoft Calling Plan or a third-party provider for PSTN, known as Direct Routing integration.\u00a0<\/span><\/p>\n<p>We&#8217;ve got a favorite of those two options. Let&#8217;s get into why.<\/p>\n<ul>\n<li><a href=\"#one\">How to make better phone calls in Microsoft Teams<\/a><\/li>\n<li><a href=\"#two\">What is &#8220;Direct Routing&#8221;?<\/a><\/li>\n<li><a href=\"#three\">The 3 levels of Direct Routing service<\/a><\/li>\n<li><a href=\"#four\">The benefits of RingCentral for Microsoft Teams Direct Routing<\/a><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/microsoft-teams-and-telephony.pdf\" data-id=\"6a08fb474d5ec\" id=\"6a08fb474d5ec\" data-form-type=\"cta download banner ENTERPRISE\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download orange\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--393078687\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M213.846 96.959C222.779 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#002855\"\/>\n\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#F6F5F1\"\/>\n\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.235 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">Looking for the right Microsoft Teams direct routing partner?<\/div>\n<div class=\"text-banner-cta-download\"><\/span><span style=\"font-weight: 400;\">Check out our guide on picking the best provider for your company.<\/span><span style=\"font-weight: 400;\"> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:6a08fb474d5ec.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Get the white paper<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Get the enterprise-grade calling features your company needs.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the white paper\">Get the white paper<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a08fb474d5ec.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2 class=\"heading h3 h2\"><a id=\"one\"><\/a>How to make better phone calls in Microsoft Teams: Direct Routing is the answer<\/h2>\n<p><span style=\"font-weight: 400;\">For<\/span><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/cavell_cloud_pbx_for_teams.pdf\"> <span style=\"font-weight: 400;\">85% of global Microsoft Teams users<\/span><\/a><span style=\"font-weight: 400;\">, Direct Routing is the preferable solution, allowing organizations to use a Microsoft-certified Session Border Controller (SBC) and then tap into existing third-party carrier relationships. And we tend to agree with the majority here.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Direct Routing is helpful for maintaining a variety of efficiencies because, among other benefits, it allows employees to connect their existing phone numbers. That means businesses can take advantage of less expensive call rates from phone carriers. Direct Routing users also tout better support than when working directly with Microsoft, along with greater flexibility and access to enhanced features.<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral for Microsoft Teams\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nJnHqczvu64?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h2 class=\"heading h2\"><a id=\"two\"><\/a>What is &#8220;Direct Routing&#8221;?<\/h2>\n<p>Microsoft Teams Direct Routing allows a business to connect Teams to the PTSN, or traditional phone network. That way, you can easily make\u2014and take\u2014calls via Teams on any device.<\/p>\n<p>Here&#8217;s how the interface looks when using <a href=\"https:\/\/www.ringcentral.com\/microsoft-teams\">RingCentral for Direct Routing<\/a>:<\/p>\n<h2 class=\"heading h3 h2\"><b><img decoding=\"async\" class=\"aligncenter size-full wp-image-52278\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Tip_Call_from_Microsoft_Teams_1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/b><\/h2>\n<h2 class=\"heading h3 h2\"><a id=\"three\"><\/a>The 3 levels of Direct Routing service<\/h2>\n<p><span style=\"font-weight: 400;\">While enterprises can deploy their own SBCs in-house, this falls outside of the technical and support capabilities of many organizations. So most choose to rely on third-party providers who offer various levels of service (with pros and cons to each). For individual organizations, the right solution will depend on internal requirements, capabilities, and infrastructure.<\/span><\/p>\n<h3 class=\"heading h3\">1. Basic access<\/h3>\n<p><span style=\"font-weight: 400;\">Basic access Direct Routing enables telephony capabilities, but excludes necessities such as phone numbers, calling minutes, and support. With basic access, the provider delivers SIP Trunks that allows an organization to connect their own, or a third-party-managed, SBC device to the PSTN to provide connectivity into Microsoft Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Usually, this basic access is provided through a simple SIP connection and provides minimal telephony features beyond making and taking calls and simple caller ID. SIP Trunks are generally priced on a cost per-channel, per-month basis, and do not include phone numbers, calling minutes, and other unavoidable costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Note: This type of service is often the most complex Direct Routing integration for the customer<\/strong> because it requires them to purchase and maintain their own SBCs, a daunting task for most administrators.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">2. Direct Routing-as-a-Service<\/h3>\n<p><span style=\"font-weight: 400;\">Just as other \u201cas a Service\u201d models (cloud, software, etc.) allow organizations to offload some of the heavy IT lifting of deploying vital work tools, Direct Routing-as-a-Service enables <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\">Microsoft Teams<\/a> telephony while removing the need for in-house technical expertise and on-premises infrastructure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generally, Direct Routing-as-a-Service products include the SIP connectivity, managed SBC resources, and services such as phone numbers and minutes, <strong>but they lack advanced PBX overlay features.\u00a0<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/cloud_pbx_for_microsoft_teams.pdf\" data-id=\"6a08fb474d709\" id=\"6a08fb474d709\" data-form-type=\"cta download banner ENTERPRISE\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download green\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\"  fill=\"none\" id=\"svg--803128976\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M213.846 96.959C222.779 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#FF7A00\"\/>\n\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#F6F5F1\"\/>\n\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.235 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">RingCentral Cloud PBX for Microsoft Teams<\/div>\n<div class=\"text-banner-cta-download\">Everything you need to know about our direct routing solution. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:6a08fb474d709.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Get the eBook<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Get the best of both worlds with carrier-grade calling features and 99.999% uptime SLA<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the eBook\">Get the eBook<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a08fb474d709.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<h3 class=\"heading h3\">3. Enhanced Microsoft Teams telephony service<\/h3>\n<p><span style=\"font-weight: 400;\">This option builds on the Direct Routing-as-a-Service offering, providing organizations with additional benefits and capabilities, including advanced PBX functionality, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/chili-piper-ringcentral-integration\/\">improved integrations<\/a>, analytics and reporting, and next-level support.\u00a0<\/span><\/p>\n<p>Advanced features to look for may include Interactive Voice Response (<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVR<\/a>), which can improve the efficiency, velocity, and costs of managing inbound calls. Enhanced analytics to gain insights about individual, team, and organizational usage can also be a value-add for organizations.<\/p>\n<h2 class=\"heading h3 h2\"><b><a id=\"four\"><\/a>The benefits of RingCentral Cloud PBX for Microsoft Teams<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45236\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/image-4-2-1024x584.png\" alt=\"\" width=\"1024\" height=\"584\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams\">RingCentral Teams<\/a> is an example of an enhanced Microsoft Teams telephony service. Streamlining communications for all end users is an important way to maintain both workflow and cost efficiencies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And by enabling all communication and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/hybrid-collaboration\/\">collaboration<\/a> functions natively within the Teams platform, <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams\"><span style=\"font-weight: 400;\">RingCentral Cloud for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\"> offers businesses looking to integrate telephony some <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-qualities-to-look-for-in-a-microsoft-teams-direct-routing-provider\/\">key advantages<\/a>. These include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral\u2019s Cloud PBX to complement Teams\u2019 collaboration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Native UX in Teams for simple adoption<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No additional apps to download or install<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced call controls: IVR, native call recording, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact center: call routing, queueing, live reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time analytics and insight into telephony usage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Global footprint with PSTN in 45+ countries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">300+ integrations into other business apps (Salesforce, ServiceNow, Oracle, and more)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Security and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-direct-routing-why-you-need-99999-reliability\/\">99.999% uptime reliability<\/a><\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\">Better phone calls with Microsoft Teams Direct Routing: Get started here<\/h2>\n<p>Even as the way businesses communicate expands in every direction, the need for professional-grade phone calls is here to stay. Combining your Microsoft Teams ecosystem with RingCentral can add reliability and polish to your business phone users, while automating processes to ease the IT load. And with a wealth of powerful integrations available, there&#8217;s no telling how much more productive\u2014or lucrative\u2014this move could make an enterprise.<\/p>\n<p style=\"text-align: center;\"><strong>Visit RingCentral for Microsoft Teams \u2b07\ufe0f<\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams\" onclick=\"window.open('https:\/\/www.ringcentral.com\/microsoft-teams', '_blank'); return false;\" class=\"shedule-demo-button\">Learn more<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you need a way to make better phone calls via Microsoft Teams? You aren&#8217;t alone. Many businesses rely on Microsoft Teams to communicate and collaborate remotely today\u2014but many are still grappling with one critical shortfall: the app&#8217;s ability to make professional-grade business calls. The software, which currently comes bundled with Microsoft 365, is proving &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":50022,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18391],"tags":[15345,17885],"class_list":["post-45203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-it-leadership","tag-microsoft-teams","tag-ringcentral-cloud-pbx"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams Direct Routing: A helpful guide | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Microsoft Teams Direct Routing provides more reliable phone calls via the Teams ecosystem. Learn how it works and how to choose a partner.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Direct Routing: A helpful guide\" \/>\n<meta property=\"og:description\" content=\"Microsoft Teams Direct Routing provides more reliable phone calls via the Teams ecosystem. 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