{"id":44924,"date":"2020-11-03T18:05:26","date_gmt":"2020-11-03T18:05:26","guid":{"rendered":"\/us\/en\/blog\/?p=44924"},"modified":"2025-07-03T04:14:15","modified_gmt":"2025-07-03T11:14:15","slug":"5-scenarios-where-a-video-meeting-is-better-than-a-phone-call","status":"publish","type":"post","link":"\/us\/en\/blog\/5-scenarios-where-a-video-meeting-is-better-than-a-phone-call\/","title":{"rendered":"5 scenarios where a video meeting is better than a phone call"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When organizations planned for 2020, it\u2019s unlikely they accounted for the biggest challenge most companies would face this year: how to facilitate collaboration when teams are all remote.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">COVID-19 forced companies to rethink all aspects of business as usual; and with teams sent home and required to work remotely with little or no notice, supporting interpersonal communication and collaboration while in isolation became a top imperative.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><b>Remote work ended in-person contact<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s brainstorming fresh ideas or walking through the steps of a new initiative, organizations have always relied on face-to-face contact as a primary enabler of teamwork. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The office made it easy\u2014whether it was an impromptu watercooler chat or a scheduled meeting, workplaces are rife with opportunities for face time with coworkers, both formal and informal.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Working from home upended the easy contact employees have long taken for granted. Though there are many aspects of WFH that enabled better work, collaboration wasn\u2019t naturally one of them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>Ready to go hybrid or remote?<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">Here&#8217;s the secret to a successful hybrid and remote-first workplace.<\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/what-your-business-needs.pdf\" data-id=\"6a0a84464814b\" id=\"6a0a84464814b\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0a84464814b.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Tomorrow's workplace is hybrid and remote-first. Is your communications system ready?<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02486\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download now\">Download now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0a84464814b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In one survey on the <\/span><a href=\"https:\/\/globalworkplaceanalytics.com\/wp-content\/uploads\/edd\/2020\/05\/Global-Work-from-Home-Experience-Survey-Report-FINAL.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">remote work experience in 2020<\/span><\/a><span style=\"font-weight: 400;\">, workers reported a 26% decrease in satisfaction with activities related to collaboration and teamwork compared to before the pandemic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most businesses flocked to cloud communications to solve such pain points and connect employees. And while <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">unified communications<\/a> solutions include all the essential tools workers need\u2014team messaging, voice calling, and video conferencing\u2014people tend to use these functions interchangeably, often with little thought to the optimal medium for the task at hand.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><b>Why video rules (sometimes)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Messaging is great for quick, urgent chats that are non-ambiguous in content. However, most can agree that deeper conversations are better suited to the phone or a <a href=\"https:\/\/www.ringcentral.com\/video.html\">video meeting<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The problem is, many people use phone and video interchangeably, with little consideration for the qualities video can add to a conversation\u2014and when these advantages might be particularly useful.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think about it: how many times this year have you joined a meeting where half the team has their cameras on while the other half doesn\u2019t? Maybe it\u2019s a bad hair day, or maybe they\u2019re just not in the mood to use video. After all, attendance is what matters right?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In many situations, video offers some major advantages over the phone:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/4-statistics-that-show-the-true-impact-of-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">93% of communication is non-verbal<\/span><\/a><span style=\"font-weight: 400;\">, meaning teams that turn on their cameras can better impart meaning and nuance to their conversations\u2014and reduce the risk of miscommunicating<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.pgi.com\/blog\/2019\/08\/4-surprising-stats-that-show-the-true-impact-of-video-conferencing\/#:~:text=According%20to%20Gigaom%2C%2087%25%20of,t%20a%20team%20at%20all.\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">87% say they feel more connected to their teams<\/span><\/a><span style=\"font-weight: 400;\"> when using video, suggesting that video can be an important tool for regaining some of the sense of camaraderie that existed when people shared physical office space<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sometimes a phone call is enough to get the job done. But other times, the inherent advantages of video meetings make turning on the webcam the way to go.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><b>5 scenarios where video meetings are better<\/b><\/h2>\n<h3 class=\"heading h3\"><b>1. Small or medium group discussions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One-on-one, the phone can be a breeze. But add a couple more participants to the meeting, and suddenly your call can feel more chaotic than collaborative. Without being able to see who is talking, it can be hard to keep track of who said what, or to know when someone is finished speaking.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Between accidentally talking over each other and trying to figure out whose voice is whose, there\u2019s a risk of losing both time and meaning.\u00a0\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>2. Complex discussions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Some work conversations and check-ins are quick and simple. Others, such as reviewing the steps of a rollout or planning a new initiative, can be a little more involved, with greater opportunity for misunderstandings, whether inconsequential or critical.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just seven percent of the <\/span><a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/beyond-words\/201109\/is-nonverbal-communication-numbers-game\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">meaning imparted during a conversation<\/span><\/a><span style=\"font-weight: 400;\"> comes from the words people speak. The vast majority of our understanding comes from people\u2019s tone and body language.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In business, misunderstandings can lead to all sorts of bad outcomes, from having to redo a task to an altogether failed initiative. When it comes to more complicated and detailed conversations, teams can ward off some of the risk by opting for video over phone.<\/span><\/p>\n<h3 class=\"heading h3\"><b>3. One-on-one chats<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Humans may not actually wear their hearts on their sleeves, but they often do on their faces, which is why face-to-face communication can be such an important way to connect.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Facial expressions, vocal tone, and body language can all be powerful ways to express how you\u2019re feeling\u2014and that\u2019s why, in the absence of physical contact, video is such a strong emotional connector. For one-on-one conversations\u2014whether a casual watercooler conversation or performance review between manager and employee\u2014video can help inject some empathy and human connection.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>4. Meetings with clients<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The need to connect doesn\u2019t only exist between managers, employees, and members of work teams. A personal touch with clients is often a key to winning and maintaining business\u2014which is why the client lunch has long been such a mainstay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That connection imperative hasn\u2019t gone anywhere in 2020. If anything, as businesses try to weather the economic uncertainties of this year, winning clients over the competition has become more important than ever.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As such, when it comes to client relations, the emotional and connective benefits of video as just as important as they are for maintaining internal connections\u2014maybe even more.<\/span><\/p>\n<h3 class=\"heading h4 h3\"><b>5. Interviews<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Despite the economic downturn, many companies are still hiring. But finding the right fit can be tricky when you can\u2019t meet with candidates face to face.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The challenges of remote hiring won\u2019t go anywhere after coronavirus either. With remote work likely to become permanent for many businesses, there are many scenarios where an organization might hire and onboard a worker sight unseen. And even if the job isn\u2019t remote, it can be a big investment to meet with a lot of candidates in person, especially if travel is involved.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/4-statistics-that-show-the-true-impact-of-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">two-thirds of candidates want to use video as part of the hiring process<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><b>Improving the ease of video<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Video might not be necessary for every single meeting in an employee\u2019s calendar, but there are situations where it can be a key enabler of deeper collaboration. To make people want to turn on their cameras and reap these benefits, however, video solutions must be effortless to use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Standalone apps don\u2019t fit this bill because they are disconnected from everything else an employee is likely doing. Whether it\u2019s a casual chat or planned meeting, using a video-only app means having to send out a complicated invite, coordinate links and passwords, and jump through other hoops.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, a <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">unified solution<\/a> that integrates message, video, and phone allows employees to choose which communication they want to use for any situation\u2014so they can unleash better collaboration and connections with just a click.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When organizations planned for 2020, it\u2019s unlikely they accounted for the biggest challenge most companies would face this year: how to facilitate collaboration when teams are all remote. COVID-19 forced companies to rethink all aspects of business as usual; and with teams sent home and required to work remotely with little or no notice, supporting &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44925,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[25651,356,17844,25650],"class_list":["post-44924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-best-video-conferencing-solutions-2020","tag-remote-work","tag-unified-communications-covid","tag-unified-communications-with-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 scenarios where a video meeting is better than a phone call | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When 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