{"id":44916,"date":"2020-11-03T17:06:24","date_gmt":"2020-11-03T17:06:24","guid":{"rendered":"\/us\/en\/blog\/?p=44916"},"modified":"2024-08-22T05:48:09","modified_gmt":"2024-08-22T12:48:09","slug":"live-reports-provides-rich-call-center-analytics-in-real-time","status":"publish","type":"post","link":"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/","title":{"rendered":"Live Reports provides rich call center analytics in real time"},"content":{"rendered":"<p>Highlights<\/p>\n<ul>\n<li>Live Reports offers real-time performance analytics for contact center managers<\/li>\n<li>See key data and KPIs such as service level, call volume, agent availability, and more<\/li>\n<li>Now <a href=\"https:\/\/netstorage.ringcentral.com\/terms&amp;conditions\/20q4_premium_wfh_promotion.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">FREE<\/a> with RingCentral Office Premium edition<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">While contact centers face many challenges on a regular basis, this year has been exceptionally trying. In just a matter of weeks, agents everywhere were uprooted from their office lives and sent to work from home\u2014an unprecedented circumstance in the contact center world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet, despite the rollercoaster of workplace transformations, there\u2019s one thing that hasn\u2019t changed: the goal of delivering exceptional customer service. Customers expect a best-in-class experience every time they engage with their favorite businesses, and despite the new work paradigm, contact center teams continue striving to meet those expectations.<\/span><\/p>\n<h3><b>More visibility and better decision making with Live Reports<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In order to meet those expectations, however, <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> teams need more than just a phone system. Business managers whose teams communicate with customers need as much data as possible to get complete visibility into their operations and make effective business decisions. That\u2019s where Live Reports comes into play.<\/span><\/p>\n<p><b>Live Reports,<\/b><span style=\"font-weight: 400;\"> a <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Office<\/a> add-on, bolsters a company&#8217;s <a href=\"https:\/\/www.ringcentral.com\/contact-center\/workforce-management.html\">workforce management<\/a> by allowing managers to see, in real time, exactly how their teams are handling inbound and outbound calls with customers.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44920\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/image-2.png\" alt=\"\" width=\"660\" height=\"498\" \/><\/p>\n<p><span style=\"font-weight: 400;\">With custom widgets and key performance indicators such as average talk time, handle time, and visibility into agent status and service levels, managers can ensure smooth operations, while also leveraging data to identify which areas need the most attention.<\/span><\/p>\n<h3><b>Benefits of real-time performance analytics<\/b><\/h3>\n<p><b>1. Improve the customer experience<\/b><\/p>\n<p><span style=\"font-weight: 400;\">With service level, agent availability, call volume, and agent details, business managers can use those insights to improve customer experience. For example, if a <a href=\"https:\/\/www.ringcentral.com\/virtual-call-center.html\">virtual call center<\/a> agent consistently takes longer than average on calls, managers can provide feedback and guidance on specific interactions to help improve their performance and speed of resolution.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-44921\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/Live-report-1st-screen-1024x579.png\" alt=\"\" width=\"1024\" height=\"579\" \/><\/p>\n<p><b>2. Ensure proper staffing at all times<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Improper staffing can directly impact customer satisfaction, especially when customers have to wait for long periods to speak to an agent. With Live Reports, managers can monitor call spike patterns and plan staffing levels accordingly, or add agents in real time to meet any surges in call volumes and maintain high levels of <a href=\"https:\/\/www.ringcentral.com\/call-center-qa.html\">call center quality assurance<\/a>.<\/span><\/p>\n<p><b>3. Monitor from anywhere<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Many of today\u2019s contact center agents work remotely, which makes it difficult to track the entire team\u2019s overall performance. And <\/span><a href=\"https:\/\/www.pwc.com\/us\/en\/library\/covid-19\/us-remote-work-survey.html\"><span style=\"font-weight: 400;\">studies<\/span><\/a><span style=\"font-weight: 400;\"> show that remote work is here to stay\u2014even after the pandemic. So <a href=\"https:\/\/www.ringcentral.com\/call-center-management.html\">call center management<\/a> needs to move with the times.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Live Reports, managers have access to all the information, at all times, accessible on any device. This enables them to closely monitor the team and ensure business is running like clockwork\u2014even when remote.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-44923\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/pic-2-1024x576.png\" alt=\"\" width=\"1024\" height=\"576\" \/><\/p>\n<h3 class=\"heading h3\"><b>A better customer experience<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Business needs and customer calling patterns are always changing, and managers have a tough job balancing both in a cost-effective, scalable manner.\u00a0 Live Reports ensures that your organization\u2019s contact center managers have full visibility into their team\u2019s performance, allowing them to make changes wherever they feel necessary to provide the best customer service possible.<\/span><\/p>\n<p><a href=\"https:\/\/netstorage.ringcentral.com\/terms&amp;conditions\/20q4_premium_wfh_promotion.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-large wp-image-44919\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/promo-offer-banner-1024x364.png\" alt=\"\" width=\"1024\" height=\"364\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">For <\/span><span style=\"font-weight: 400;\">Canada businesses, visit <\/span><a href=\"http:\/\/www.ringcentral.ca\/wfh-premium-promo\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">www.ringcentral.<\/span><span style=\"font-weight: 400;\">ca<\/span><span style=\"font-weight: 400;\">\/<\/span><span style=\"font-weight: 400;\">wfh<\/span><span style=\"font-weight: 400;\">-premium-<\/span><span style=\"font-weight: 400;\">promo<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>Need more advanced contact center features? Check out our variety of Contact Center and Customer Engagement options below.<\/p>\n<div class=\"button-wrapper\" align=\"center\"><button class=\"show-demo-button\">View Options<\/button><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent availability, and more Now FREE with RingCentral Office Premium edition &nbsp; While contact centers face many challenges on a regular basis, this year has been exceptionally trying. In just a matter of &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44917,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[25639,8011,25640,25638],"class_list":["post-44916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-contact-center-live-analytics","tag-ringcentral-contact-center","tag-ringcentral-november-2020","tag-ringcentral-real-time-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Live Reports provides rich call center analytics in real time | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live Reports provides rich call center analytics in real time\" \/>\n<meta property=\"og:description\" content=\"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-03T17:06:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-22T12:48:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Live Reports provides rich call center analytics in real time\",\"datePublished\":\"2020-11-03T17:06:24+00:00\",\"dateModified\":\"2024-08-22T12:48:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\"},\"wordCount\":566,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg\",\"keywords\":[\"contact center live analytics\",\"RingCentral Contact Center\",\"ringcentral november 2020\",\"ringcentral real time analytics\"],\"articleSection\":[\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\",\"name\":\"Live Reports provides rich call center analytics in real time | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg\",\"datePublished\":\"2020-11-03T17:06:24+00:00\",\"dateModified\":\"2024-08-22T12:48:09+00:00\",\"description\":\"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg\",\"width\":930,\"height\":700,\"caption\":\"best headsets\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Live Reports provides rich call center analytics in real time\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Live Reports provides rich call center analytics in real time | RingCentral Blog","description":"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/","og_locale":"en_US","og_type":"article","og_title":"Live Reports provides rich call center analytics in real time","og_description":"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2020-11-03T17:06:24+00:00","article_modified_time":"2024-08-22T12:48:09+00:00","og_image":[{"width":930,"height":700,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#article","isPartOf":{"@id":"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"Live Reports provides rich call center analytics in real time","datePublished":"2020-11-03T17:06:24+00:00","dateModified":"2024-08-22T12:48:09+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/"},"wordCount":566,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","keywords":["contact center live analytics","RingCentral Contact Center","ringcentral november 2020","ringcentral real time analytics"],"articleSection":["Customer &amp; employee experience"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/","name":"Live Reports provides rich call center analytics in real time | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","datePublished":"2020-11-03T17:06:24+00:00","dateModified":"2024-08-22T12:48:09+00:00","description":"Highlights Live Reports offers real-time performance analytics for contact center managers See key data and KPIs such as service level, call volume, agent","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","width":930,"height":700,"caption":"best headsets"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Live Reports provides rich call center analytics in real time"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/live-reports-main.jpeg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer &amp; employee experience<\/a>","amp_link":"\/us\/en\/blog\/live-reports-provides-rich-call-center-analytics-in-real-time\/amp","excerpt_title":"Live Reports provides rich call center analytics in real ...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=44916"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44916\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/44917"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=44916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=44916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=44916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}