{"id":44894,"date":"2020-11-03T05:05:11","date_gmt":"2020-11-03T13:05:11","guid":{"rendered":"\/us\/en\/blog\/?p=44894"},"modified":"2021-03-17T13:09:44","modified_gmt":"2021-03-17T20:09:44","slug":"how-to-train-your-staff-to-use-telehealth-communication-technology","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-train-your-staff-to-use-telehealth-communication-technology\/","title":{"rendered":"How to train your staff to use telehealth communication technology"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Twenty years ago, telehealth seemed like a distant dream\u2014perhaps someday we\u2019d have virtual appointments, but it was far in the future. Today, telehealth is a reality, due in part to patient and provider demand as well as a public healthcare crisis.\u00a0<\/span><a href=\"https:\/\/www.ringcentral.com\/lp\/covid19-offer.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">(Right now, RingCentral is offering its telehealth communications platform RingCentral Office for free.)<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Even though telehealth services are becoming more prevalent, many providers must still learn how to use these solutions to deliver virtual healthcare. It pays to learn how to train your staff to use telehealth communication technology so that you can continue delivering effective healthcare even if you\u2019re not in the same room with patients any longer.<\/span><\/p>\n<h3><b>Train staff to use telehealth communication technology in eight steps<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are eight basic steps involved in training your staff to use telehealth communications platforms:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understanding what services you\u2019ll be offering\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Choosing the right platform<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicating clearly with staff members\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Choosing a leadership team<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understanding how your staff learns<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Creating a learning plan<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Providing hands-on training<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Evaluating training<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tTelehealth communication technology\u2014staff training checklist\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tTeach your staff how to use new telehealth communication technology quickly and easily.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/netstorage.ringcentral.com\/documents\/ringcentral-telehealth-communication-staff-training-checklist.pdf', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">Download now<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n<p>\t<\/span><\/p>\n<p><b>Understand the services you\u2019ll offer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Although the concept of telehealth isn\u2019t entirely new, there\u2019s still some confusion about it. Many people (providers included) still don\u2019t entirely understand what it means.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/telehealth-vs-telemedicine-whats-the-difference\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Telehealth<\/span><\/a><span style=\"font-weight: 400;\"> refers to the use of electronic information and telecommunications technologies to support remote healthcare. That might include providing long-distance healthcare and patient education. Telehealth has a broader scope than telemedicine; telemedicine is the use of technology for the remote delivery of clinical services. Deciding which services you\u2019re offering clarifies how you\u2019ll be training your staff.<\/span><\/p>\n<p><b>Choose the right telehealth communications platform<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve figured out what services you\u2019ll be offering, the next step is to choose a\u00a0<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-choose-your-telehealth-technology\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">telehealth communications platform<\/span><\/a><span style=\"font-weight: 400;\">. There are a variety of these products on the market, so it\u2019s critical to take some time to choose the one that\u2019s right for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right telehealth communications technology is one that effectively supports the telehealth services you offer. For example, a mental health professional would benefit from video conferencing and telephony, and many practices would gain from implementing a patient access center (so patients could get the help they need outside of an appointment). Assess what your needs are based on the services you\u2019re offering.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also crucial that telehealth communications technology is secure and compliant with regulations. During the public healthcare crisis,\u00a0<\/span><a href=\"https:\/\/www.jdsupra.com\/legalnews\/hipaa-relaxation-during-covid-19-67925\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">regulations were relaxed<\/span><\/a><span style=\"font-weight: 400;\"> somewhat to accommodate the unprecedented situation. However, regulations won\u2019t be relaxed forever, so it\u2019s vital to choose a solution that protects patient data and complies with the law.<\/span><\/p>\n<p><b>Communicate clearly with your staff<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As you transition to offering telehealth services, the staff at your practice or facility need to be kept abreast of what\u2019s going on. While they might have figured out based on current events that telehealth is becoming a necessity, it shouldn\u2019t be a surprise that you\u2019re going to be implementing a telehealth communications platform and that they\u2019re going to need to learn how to use it.<\/span><\/p>\n<p><a href=\"https:\/\/www.ama-assn.org\/system\/files\/2020-04\/ama-telehealth-implementation-playbook.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Clear communication<\/span><\/a><span style=\"font-weight: 400;\"> also goes a long way during training. Give employees the information they need to do their job so they can work effectively and efficiently.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44897\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/telehealth-technology.jpg\" alt=\"Telehealth communication technology\" width=\"930\" height=\"700\" \/><\/p>\n<p><b>Choose a leadership team<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Part of implementing a telehealth communications platform is choosing a leadership team to shepherd the project to completion. This leadership team is responsible for, among other things, either carrying out the training or selecting a third party to train.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choosing the leadership team isn\u2019t a task you should take lightly. Think about who needs to be on the team. Are these the people who will be using the telehealth communications platform on a daily basis? Do they understand your workflows, and how to fit the training to your workflows? You want to make sure that all of these perspectives are included in your leadership team, so training will meet your needs.<\/span><\/p>\n<p><b>Understand how your staff learns<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Everyone learns differently. There are\u00a0<\/span><a href=\"https:\/\/web.cortland.edu\/andersmd\/learning\/modalities.htm\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">four recognized learning modalities<\/span><\/a><span style=\"font-weight: 400;\">, and some people are \u201cmixed\u201d learners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take time to understand how your team learns. What works for one person might not work for another, and you want to make sure that your employees understand how to use the telehealth communications platform.<\/span><\/p>\n<p><b>Create a learning plan<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Before you carry out the training, create a\u00a0<\/span><a href=\"https:\/\/www.forbes.com\/sites\/mikekappel\/2018\/02\/07\/5-tips-for-successful-small-business-employee-training\/#d1f6db25cc99\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">learning plan<\/span><\/a><span style=\"font-weight: 400;\">. A learning plan, as the name implies, sets out what employees will learn through this training.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The learning plan will be the basis of your training. To start writing your plan, think about what your employees need to know about using your telehealth communications platform. Then, structure that knowledge in a way that makes sense; the training should begin with teaching foundational, basic knowledge, then build on that by introducing more advanced topics.<\/span><\/p>\n<p><b>Provide hands-on training<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of your staff\u2019s learning modalities,\u00a0<\/span><a href=\"https:\/\/www.entrepreneur.com\/article\/253023\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">hands-on training<\/span><\/a><span style=\"font-weight: 400;\"> is a great way for your employees to learn how to use your telehealth communications platform. Hands-on training lets them explore the ins and outs of the platform, so after the training is complete, they\u2019ll feel more comfortable using it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019re providing hands-on training, do it in a place where there are few distractions. Schedule the training for a time when employees are well-rested, well-fed, and ready to learn. Stressed, distracted employees don\u2019t learn well.<\/span><\/p>\n<p><b>Evaluate training<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Carrying out the training isn\u2019t the last step in this process.\u00a0<\/span><a href=\"https:\/\/managementhelp.org\/training\/systematic\/ROI-evaluating-training.htm\"><span style=\"font-weight: 400;\">Evaluating training<\/span><\/a><span style=\"font-weight: 400;\"> matters quite a bit because otherwise, you don\u2019t know if the training was effective.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Evaluation doesn\u2019t have to be expensive, time-consuming, or complicated. You could administer a test at the end of training to assess what the staff member has learned; alternatively, the trainer could monitor the employee as he or she uses the telehealth communications platform to determine what the individual learned.\u00a0<\/span><\/p>\n<h3><b>RingCentral Office: an easy-to-use telehealth communications platform<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral Office is an easy-to-use <\/span><a href=\"https:\/\/www.ringcentral.com\/telehealth\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">telehealth<\/span><\/a><span style=\"font-weight: 400;\"> communications platform that\u2019s secure as well as compliant. Employees learn how to use RingCentral Office quickly so that they can spend more time delivering telehealth services to your patients.\u00a0<\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html?__mscta=2450_84412_7398\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Learn more about how RingCentral helps healthcare providers today.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Twenty years ago, telehealth seemed like a distant dream\u2014perhaps someday we\u2019d have virtual appointments, but it was far in the future. Today, telehealth is a reality, due in part to patient and provider demand as well as a public healthcare crisis.\u00a0(Right now, RingCentral is offering its telehealth communications platform RingCentral Office for free.) Even though &#8230;<\/p>\n","protected":false},"author":292,"featured_media":44896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[7970,25573,25572],"class_list":["post-44894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-telehealth","tag-telehealth-communication-technology","tag-telehealth-communications-platform"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to train your staff to use telehealth communication technology | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Twenty years ago, telehealth seemed like a distant dream\u2014perhaps someday we\u2019d have virtual appointments, but it was far in the future. 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