{"id":44639,"date":"2020-10-22T18:29:52","date_gmt":"2020-10-22T18:29:52","guid":{"rendered":"\/us\/en\/blog\/?p=44639"},"modified":"2025-07-02T09:00:17","modified_gmt":"2025-07-02T16:00:17","slug":"fidelity-real-estate-customer-story","status":"publish","type":"post","link":"\/us\/en\/blog\/fidelity-real-estate-customer-story\/","title":{"rendered":"How Disney\u2019s preferred resale timeshare broker reduced its phone bill\u2014by half"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In its two-decade history, Fidelity Resales has become one of the most trusted agencies representing buyers and sellers in the secondary market for timeshare properties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company has built such a strong reputation for trustworthiness and professionalism, in fact, that Fidelity Resales is the Preferred Broker of <\/span><i><span style=\"font-weight: 400;\">both<\/span><\/i><span style=\"font-weight: 400;\"> Wyndham and Disney Vacation Club. You probably recognize those names; they\u2019re two of the most highly regarded resort developers in the entire world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you can imagine, with a seal of approval from world-class brands like Disney and Wyndham, Fidelity has experienced a steady increase in demand for its services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recently, inquiries from new clients interested in buying and selling timeshare properties grew so much that Fidelity&#8217;s old phone system was getting pushed way beyond its limits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It was time to go shopping.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"69d2b8253ee9e\" id=\"69d2b8253ee9e\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d2b8253ee9e.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d2b8253ee9e.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">So, what does one of the biggest timeshare brokers in the world need in a phone system?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When they set out to upgrade their communications infrastructure, Fidelity Resales had a long wishlist that included these must-have requirements:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The phone system needed to have sophisticated features, but be user-friendly enough when it came to basic functions like menu options and recording greetings.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For regulatory reasons, the phone system needed to be able to automatically log and record calls and store that data securely in the cloud.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An integration with Salesforce! The main goal was to make the sales and customer service teams more efficient\u2014while also providing a good experience for callers (many of whom are prospective customers).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And after doing some research, they found a solution that checked all the boxes.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Fidelity\u2019s new (and much improved) cloud phone solution<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As Marketing VP Ryan Pittman explains, the Fidelity Resales senior team had another objective in mind for their new communications system.<\/span><\/p>\n<blockquote class=\"quote\"><p><span style=\"font-weight: 400;\">\u201cWe also wanted to give our staff more mobility, to allow them to respond to clients or connect with each other even when they weren\u2019t in the office.\u201d\u00a0<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">With RingCentral, Fidelity found a system that let employees take and make office calls anywhere, using a RingCentral app on their laptops or smartphones. Not only that they could flip a call from their computers to their phones (and vice versa) without interrupting the conversation, just by hitting a button in the app:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-41423\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Meeting-switch-1024x621.png\" alt=\"switching a meeting between devices in ringcentral\" width=\"1024\" height=\"621\" \/><\/p>\n<p>And for even more flexibility, they could easily turn a phone call into a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> too (just in case someone wanted to share their screen or have a face-to-face chat):<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43036\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/541703413-Call-to-Video-Blog-Post-Images_mobile.gif\" alt=\"flipping a call between devices\" width=\"375\" height=\"812\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">\u201cSetting up the system was so intuitive that I was able to do most of it on my own&#8221;<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">What also appealed to Fidelity about RingCentral\u2019s all-in-one cloud solution was that it wasn\u2019t going to require a lot of time or outside resources to roll out or manage.<\/span><\/p>\n<blockquote class=\"quote\"><p><span style=\"font-weight: 400;\">\u201cSetting up the system was so intuitive that I was able to do most of it on my own, with just a little help from the RingCentral Implementation team,\u201d Ryan says.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">In fact, in very little time, Fidelity\u2019s entire staff was up and running on their new cloud communications platform\u2014placing business calls to clients through the RingCentral app on their computers <em>and<\/em> mobile devices, using the team messaging solution for real-time chats, and even using RingCentral\u2019s built-in video conferencing for face-to-face meetings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And they did all of that in a single app:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/EbIAZJd9rCU\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/EbIAZJd9rCU\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/EbIAZJd9rCU\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">As Ryan explains: \u201c<\/span><span style=\"font-weight: 400;\">It\u2019s great to have all of these communication tools\u2026 phone, SMS, chat, fax, video\u2026 in one app that our whole company is using. Reaching each other is easier than ever, and we\u2019re not spending any time switching between apps.\u201d<\/span><\/p>\n<p>For example, not only could a real estate agent start a video or phone call in RingCentral&#8217;s app, they could\u00a0even create tasks for the team in a team messaging thread:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44641\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/02\/ringcentral-app-for-real-estate.png\" alt=\"ringcentral app for real estate\" width=\"1000\" height=\"544\" \/><\/p>\n<p>Oh, and remember the <a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-salesforce\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce integration<\/a> that the team wanted? RingCentral had that already built into the platform too. Now, the Fidelity team can dial prospects and customers and call them straight from their Salesforce dashboard:<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-salesforce\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-large wp-image-44476\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/salesforce-ringcentral-integration-1024x657.png\" alt=\"salesforce ringcentral integration\" width=\"1024\" height=\"657\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Bonus: Ready for the lockdowns<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Although they had no idea at the time, Fidelity Resales was positioning itself well for COVID-19 by migrating to RingCentral. The lockdown orders went into effect quickly, but by that time the staff already had a full suite of communications tools they could use on their devices at home to continue operations as usual during the quarantine period.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ryan attributes this smooth transition in large part to the company\u2019s decision to switch to RingCentral.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur previous phone system wouldn\u2019t have been able to support us nearly as well in becoming 100% remote in those early days of the lockdowns,\u201d he says. \u201cWithout RingCentral, I\u2019m not sure how we would\u2019ve handled it.\u201d<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at RingCentral&#8217;s real-estate-friendly features by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<hr \/>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udcb0 Crunch the numbers:\u00a0<\/b><\/div>\n<p><strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">Use this calculator<\/a><\/strong> to see roughly how much you could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/fidelity-real-estate.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Or, check out the full Fidelity Resales customer story.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In its two-decade history, Fidelity Resales has become one of the most trusted agencies representing buyers and sellers in the secondary market for timeshare properties.\u00a0 The company has built such a strong reputation for trustworthiness and professionalism, in fact, that Fidelity Resales is the Preferred Broker of both Wyndham and Disney Vacation Club. You probably &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18669,24413],"tags":[8547,24414,375],"class_list":["post-44639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-verticals","category-real-estate","tag-customer-story","tag-fidelity-resales","tag-real-estate"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Disney\u2019s preferred resale timeshare broker reduced its phone bill\u2014by half | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn how one of the biggest timeshare brokers in the world (and Disney&#039;s preferred broker) cut its phone bill by an incredible 50%\u2014by making 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