{"id":44531,"date":"2020-10-19T15:01:53","date_gmt":"2020-10-19T15:01:53","guid":{"rendered":"\/us\/en\/blog\/?p=44531"},"modified":"2025-03-13T06:23:32","modified_gmt":"2025-03-13T13:23:32","slug":"grasshopper-alternatives","status":"publish","type":"post","link":"\/us\/en\/blog\/grasshopper-alternatives\/","title":{"rendered":"6 Grasshopper alternatives in 2021, ranked for small businesses"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><em>Updated October 2020<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">We wager you landed on this article for one of two reasons:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You currently use Grasshopper and think it\u2019s time to look for a new VoIP provider,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">or<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ve researched Grasshopper but aren\u2019t sure it\u2019s the right choice for your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s one of these cases or a mystery third, you\u2019ve come to the right place. Grasshopper is a solid PBX provider that lets you use your mobile device as a business phone. With this service, you get the basic VoIP features: <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone numbers<\/a>, SMS capabilities, and call and voicemail routing. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But hold the phone: you might need more features or reliability than Grasshopper can provide. For instance, Grasshopper doesn\u2019t currently offer video conferencing or any kind of internal messaging. This could mean your team has to juggle several different apps in a day to get their jobs done and stay in touch with each other, which can be a real time suck.\u00a0<\/span><\/p>\n<p>If Grasshopper isn\u2019t the best fit for your business, that\u2019s okay. There\u2019s good news about the world of <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/voip-technology-primer\/\" target=\"_blank\" rel=\"noopener noreferrer\">VoIP technology<\/a> today: you have options!<\/p>\n<p><i><span style=\"font-weight: 400;\">Lots<\/span><\/i><span style=\"font-weight: 400;\"> of options.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So many options, in fact, that it\u2019s hard to know where even to start.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before the cold sweat kicks in: we\u2019ve got you covered. We rounded up and ranked six of the top alternatives to Grasshopper, with small businesses in mind. These products are affordable options (some more than others) that offer different levels of service and features, depending on your price point and goals. <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How we ranked these 6 Grasshopper alternatives<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">These are the criteria we used for this comprehensive ranking of UCaaS products:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Ease of use. <\/b><span style=\"font-weight: 400;\">Time is a valuable resource for small businesses, so we looked into customer reviews about each product\u2019s ease of use and customer support.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Quality of service. <\/b><span style=\"font-weight: 400;\">In a small business, outages can mean a loss of real customers. How reliable is the cloud phone connection?<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Affordability.<\/b><span style=\"font-weight: 400;\"> Every dollar counts when you run a business. How much will this service impact your bottom line?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Integrations. <\/b><span style=\"font-weight: 400;\">How well does the platform sync with your current applications, like your CRM or email client? The less toggling you have to do, the better.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Customer support. <\/b><span style=\"font-weight: 400;\">How easy is it to reach them, and how helpful are they in a crisis? <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Overall value. <\/b>Affordability is important, and what you get for that price determines a product\u2019s true value. \u00c0 la carte apps might look cheapest on the surface, but add-ons can really add <i>up.<\/i><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Based on these criteria, here\u2019s our ranking of Grasshopper alternatives\u2014and what they\u2019re best for:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><a href=\"#one\"><span style=\"font-weight: 400;\">RingCentral: Best overall quality and features<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#two\"><span style=\"font-weight: 400;\">8&#215;8: <\/span><span style=\"font-weight: 400;\">An affordable choice<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#three\"><span style=\"font-weight: 400;\">Fuze: Better for on-site teams<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#four\"><span style=\"font-weight: 400;\">Vonage: A feature-rich option<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#five\"><span style=\"font-weight: 400;\">Dialpad: If you just want something easy to use<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#six\"><span style=\"font-weight: 400;\">Star2Star: A good option if you&#8217;re worried about disaster recovery <\/span><\/a><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">The top 6 alternatives to Grasshopper, ranked for small businesses<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\"><a id=\"one\"><\/a><br \/>\n1. RingCentral: Best overall quality and features<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">TechRadar named RingCentral the #1 VoIP service provider of 2020<sup>1<\/sup>,<\/span><span style=\"font-weight: 400;\"> and small businesses will love the reasons why.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral earned top marks for best overall quality of calls, ease of use, and a range of pricing plans to satisfy any budget. As a small business owner, you\u2019ve probably learned that real value beats the cheapest price every time. RingCentral is both affordable and offers a high-quality VoIP phone system for businesses of all sizes, with toll-free minutes included at every pricing tier. Plus, the app has a clean, beautiful interface:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"A modern business phone system\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/09_TMMYemMU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is so much more than a cloud phone. This modern system comes with over 50 robust features that let you turn any mobile device into a powerful business tool, including:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">99.999% uptime SLA<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Full cloud PBX service in 40+ countries<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Easy-to-use <\/span><a href=\"https:\/\/www.ringcentral.com\/desktop-app.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">desktop and mobile app<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Business numbers for desk and mobile devices: over 200 area codes available<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">HD quality for voice and video<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unlimited audio conferencing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Up to 200 video conference participants<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voicemail transcription for easy reading\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Business SMS and <\/span><a href=\"https:\/\/www.ringcentral.com\/fax\/features\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online fax<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Team messaging and collaboration<\/span><\/a><span style=\"font-weight: 400;\">: group chat, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-file-sharing-app\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">file sharing<\/span><\/a><span style=\"font-weight: 400;\">, tasks<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">First-rate security across all devices<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">24\/7 live support: phone, chat, email<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deep real-time metrics for monitoring quality of service and productivity<\/span><\/li>\n<\/ul>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83c\udf1f Fun fact: <\/b><\/div>\n<p>RingCentral has been named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service for multiple years in a row. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/6-years-in-a-row-ringcentral-named-a-2020-gartner-ucaas-magic-quadrant-leader\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more<\/a><\/p>\n<\/div>\n<h4><span style=\"font-weight: 400;\">The RingCentral app<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The RingCentral app is designed to be easy to learn and use, and offers a place for your whole team to track projects, share files, and keep in touch via <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/instant-messaging-programs\/\" target=\"_blank\" rel=\"noopener noreferrer\">instant message<\/a>, phone calls, and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/virtual-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\">video meetings.<\/a> Here are just a few of the features in action: <\/span><\/p>\n<h5><span style=\"font-weight: 400;\">Switch to an audio or video meeting right from the RingCentral team chat\u00a0<\/span><\/h5>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44522\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/switch-to-audio-or-video-chat.gif\" alt=\"switch to audio or video chat\" width=\"800\" height=\"575\" \/><\/p>\n<h5><span style=\"font-weight: 400;\">Assign tasks with deadlines and even color-coding:<\/span><\/h5>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44523\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/assign-tasks-in-ringcentral-app.gif\" alt=\"assign tasks in ringcentral app\" width=\"800\" height=\"711\" \/><\/p>\n<h5><span style=\"font-weight: 400;\">Drag and drop files:<\/span><\/h5>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44137\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/drag-files-GIF.gif\" alt=\"drag files in ringcentral app\" width=\"800\" height=\"633\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ways-to-use-free-file-sharing-in-your-ringcentral-app\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">See more ways to share files on the RingCentral app<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll get all of these fun-to-use features\u2014plus guaranteed quality and security\u2014for an affordable price. <\/span><\/p>\n<h4><span style=\"font-weight: 400;\">RingCentral app integrations<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">RingCentral also <a href=\"https:\/\/www.ringcentral.com\/office\/integrations\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">integrates seamlessly with over 200 popular apps<\/a>. For example, you can sync a CRM like <a href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce with RingCentral<\/a> to track and route every call for better customer service: <\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-44476\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/salesforce-ringcentral-integration-1024x657.png\" alt=\"salesforce ringcentral integration\" width=\"1024\" height=\"657\" \/><\/p>\n<p><span style=\"font-weight: 400;\">All of these features add up to time saved on manual tasks and toggling between different tools\u2014which means more time spent on actual work that helps grow your business.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">RingCentral customer engagement<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">And speaking of growing your business: RingCentral also offers an <\/span><a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">omnichannel contact center<\/span><\/a><span style=\"font-weight: 400;\"> that can take your customer service game to the next level:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/PZC3o5YN90E\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/PZC3o5YN90E\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/PZC3o5YN90E\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">This additional service helps you handle and track all your customer interactions\u2014phone calls, emails, text messages, even social media comments\u2014all from one easy-to-use platform that\u2019s built for <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-service-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service teamwork<\/a>. <\/span><\/p>\n<h4><span style=\"font-weight: 400;\">RingCentral customer reviews<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It\u2019s one thing to brag about our own VoIP service, but how do any of these features work in the real world? Here\u2019s what customers are saying about RingCentral:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI am totally satisfied with all aspects of RingCentral! \u2013 <\/span><b>Fairly priced<\/b><span style=\"font-weight: 400;\"> \u2013 99.999% uptime \u2013 <\/span><b>Excellent tech support<\/b><span style=\"font-weight: 400;\">. I can offer no higher recommendation. Thank you!\u201d \u2013 <\/span><i><span style=\"font-weight: 400;\">William Kisse, RingCentral user<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWithin the first week, we deployed to hundreds of employees. A few weeks later, thousands. <\/span><b>The app works great for users, managers and admins<\/b><span style=\"font-weight: 400;\">. User adoption rate is impressive. I can\u2019t say enough to promote RingCentral support and professional services. Thank you for bringing so much to <\/span><b>a modern, easy to use interface.<\/b><span style=\"font-weight: 400;\">\u201d \u2013 <\/span><i><span style=\"font-weight: 400;\">Justin Davidson, RingCentral user<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe system was built so that minor problems can be handled by the end-user, on average. <\/span><b>When help is needed it\u2019s available immediately<\/b><span style=\"font-weight: 400;\"> by chat. Most everything is resolved on the first attempt. If not, RingCentral escalated immediately. Having the ability to expand our system and network at the touch of a keyboard is invaluable. Additionally, <\/span><b>integrating with Salesforce was a snap.<\/b><span style=\"font-weight: 400;\"> We couldn\u2019t be happier with the choice we\u2019ve made in this technology for our business.\u201d \u2013 <\/span><i><span style=\"font-weight: 400;\">Ron Joyal, RingCentral user<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI was stressed about changing business phone plans, especially during these challenging times. The staff at RingCentral were absolutely awesome to work with. <\/span><b>The implementation team went above and beyond<\/b><span style=\"font-weight: 400;\"> to make sure everything was set up and configured properly as well as making sure that I understood the setting in the Admin console. The mobile app and softphone app work very well. I\u2019ve tried and tested several different plans without too much success. I would highly recommend RingCentral.\u201d \u2013 <\/span><i><span style=\"font-weight: 400;\">Thomas Cote, RingCentral user<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re interested, we\u2019ve compiled all of our online reviews in one place for easy reading. <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/reviews.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Check out more RingCentral customer reviews.<\/span><\/a><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\udd2f On top of all this, RingCentral could save you up to $400 an hour in IT costs.\u00a0<\/span><\/p>\n<p>Explore the RingCentral Advantage for small businesses:<\/p>\n<p><span style=\"font-weight: 400;\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Take the tour<\/button><\/span><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\"><a id=\"two\"><\/a><br \/>\n2. 8&#215;8: An affordable step up from Grasshopper<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">The upsides<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">8&#215;8 is another solid choice for small businesses in need of VoIP services, especially if price is your be-all and end-all. Upfront, they\u2019re cheaper than RingCentral; they offer competitive quotes, shorter contracts, and deep discounts for similar features. <\/span><\/p>\n<h4><span style=\"font-weight: 400;\">The drawbacks<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Buyer beware: 8&#215;8\u2019s attractive prices can be a real study in \u201cyou get what you pay for.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recently did a deep dive on 8&#215;8, and here\u2019s what we found. Compared with RingCentral, 8&#215;8 falls short on live phone support availability (only certain products qualify) and number of app integrations (a couple dozen versus 200+). They still deliver good service and a user-friendly interface, and they rank well overall as a VoIP service provider. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">8&#215;8 might be the right choice if you need to get a basic VoIP service off the ground for your business at the lowest price. Just expect to pay more for additional features over time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Read more: <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-8x8\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">\u201cAlternatives to 8\u00d78: Which One\u2019s Best for Small Businesses?\u201d\u00a0<\/span><\/a><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"three\"><\/a><br \/>\n3. Fuze: Better for on-site teams<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">The upsides<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Fuze is a solid unified communications platform. Just like RingCentral, they offer a 99.999% uptime and one central app for all of their capabilities, which makes your life easier:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-44524\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/fuze.png\" alt=\"fuze\" width=\"722\" height=\"509\" \/>\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">The drawbacks\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">There\u2019s a reason RingCentral is so far out in front of Fuze. If your business has distributed teams\u2014either in different office spaces, on the road, or working from home\u2014Fuze might <\/span><span style=\"font-weight: 400;\">not<\/span><span style=\"font-weight: 400;\"> be the right platform for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to recent customer reviews of Fuze, their main pitfalls are call quality, service reliability, and tech support. People have complained about the app itself freezing or seizing up and taking a long time to get started. They\u2019ve also struggled with the mobile messaging feature crashing and slow or unavailable phone service.<sup>2<\/sup><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a small business, these are areas that could really cost your business valuable time and customers. And if your team works from home or on the road, issues with the app could slow down collaboration. Be sure to ask about quality of service and if these kinks have been fixed before buying<\/span>.<\/p>\n<p><span style=\"font-weight: 400;\">(RingCentral, on the other hand, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">won <\/span><i><span style=\"font-weight: 400;\">PCMag<\/span><\/i><span style=\"font-weight: 400;\">\u2019s Editors&#8217; Choice Award<\/span><\/a><span style=\"font-weight: 400;\"> because of its reliable service and easy-to-use app. Just sayin\u2019.)<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"four\"><\/a><br \/>\n4. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-vonage\" target=\"_blank\" rel=\"noopener noreferrer\">Vonage<\/a>: A feature-rich option<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">The upsides\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">When it comes to additional features offered beyond VoIP service, Vonage ranks near RingCentral. Plus, Vonage users are happy overall with the app\u2019s ease of use, the depth of features in the team messaging function, and the number of third-party integrations included in their plans. They also have a good-sized base of customers who are small business owners, which means they know what they\u2019re doing when it comes to your unique needs.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44526\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/vonage.png\" alt=\"vonage\" width=\"620\" height=\"620\" \/><\/p>\n<h4><span style=\"font-weight: 400;\">The drawbacks<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">With one of the most costly price tags on this list, you might expect a top-notch customer service experience. But there were a few recurring themes in user reviews that make you go, \u201cHmm\u2026\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Behind the scenes, Vonage seems to run more like a traditional phone company than a cloud communications service. According to some former users, Vonage offers two-year contracts that are hard (and expensive) to break. Others complained of billing errors that customer service took a long time to refund. Still others mention the sales team promising them the right to cancel service without penalty, only to be hit with a huge cancellation fee.<sup>3<\/sup><\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s possible that you\u2019ll have a worry-free experience with Vonage, thanks to their feature-rich app that\u2019s user friendly, but make sure you ask lots of questions upfront and get guarantees in writing before signing that contract.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"five\"><\/a><br \/>\n5. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-dialpad\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dialpad<\/a>: A low-cost option for small businesses<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">The upsides<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Dialpad offers some quality, low-cost options for small businesses. Customers appreciate the easy installation and ease of use, and Dialpad integrates with a few of the big-name apps: Salesforce, Zendesk, Microsoft 365, and a handful of others. Their paid plans include some of the features RingCentral offers: cloud phone, video, and text messaging capabilities, as well as internal group chat in one app. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-large wp-image-44527\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/dialpad-1024x698.png\" alt=\"dialpad\" width=\"1024\" height=\"698\" \/>\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">The drawbacks<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">But just like the other more cost-conscious options on this list, you might notice the difference in quality. While RingCentral guarantees just about the highest level of phone service in the industry, Dialpad customers have complained about spotty calls over Wi-Fi at times.<sup>4<\/sup><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, their video conferencing software is in flux; they recently acquired Highfive for this functionality within the app after outgrowing UberConference.<sup>5<\/sup><\/span><span style=\"font-weight: 400;\"> This could mean the video portion of Dialpad improves and becomes more powerful. But there could also be some growing pains that customers feel while the companies merge, especially when it comes to tech support for the new service. Only time will tell.<\/span><\/p>\n<hr \/>\n<p>Learn more about video conferencing security with this free one-pager.<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/ringcentral_video_security_whitepaper.pdf\" data-id=\"69d115ad9445d\" id=\"69d115ad9445d\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d115ad9445d.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udd12  Download the security guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Learn more about the types of security features that'll keep your meetings on lock. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d115ad9445d.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h3><span style=\"font-weight: 400;\"><a id=\"six\"><\/a><br \/>\n6. Star2Star: A good tool for disaster recovery<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">The upsides\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Star2Star is another top contender for small business VoIP, offering a 99.999% uptime SLA just like RingCentral. Customers seem happy with the ease of use and price, and Star2Star touts being affordable. However, they don\u2019t list their plan prices on the website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Star2Star has also come out strong on their disaster recovery capabilities: the ability to keep your business up and running no matter what happens, thanks to the cloud and constant monitoring of service:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-44528\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/star2star.png\" alt=\"star2star\" width=\"1000\" height=\"587\" \/>\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">The drawbacks<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Star2Star includes the ability for external collaboration through their messaging feature, but it\u2019s limited to, at most, 20 outside contributors at their highest price point. This might not be the best product for your business if you\u2019re any kind of consulting or creative team that collaborates heavily with your clients, sending drafts or other items back and forth for multiple projects at once via the messaging function.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also unclear what the video conferencing capacities are at each pricing tier, so be sure to ask about this if face-to-face remote meetings are important to your business. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">And the best alternative to Grasshopper is\u2026<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral is the clear industry leader and offers some serious bang for your buck, thanks to hundreds of integrations, team collaboration tools, and high-quality phone and video service. But we know every small business is different, and that\u2019s why we pulled together this diverse set of tools for you to investigate as you weigh your options and priorities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s always a good idea to take these products for a test drive with your team, so you can choose with confidence the option that makes their lives easier and increases productivity. Our biggest advice: take advantage of free trials or demos from the tools on this list, or others that you\u2019re researching, before you buy. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><sup>1<\/sup><span style=\"font-weight: 400;\"> techradar.com\/best\/best-voip-service<\/span><\/p>\n<p><sup>2<\/sup>\u00a0<span style=\"font-weight: 400;\">capterra.com\/p\/168394\/Fuze\/reviews<\/span><\/p>\n<p><sup>3<\/sup>\u00a0<span style=\"font-weight: 400;\">capterra.com\/p\/159047\/Vonage-Business\/#reviews<\/span><\/p>\n<p><sup>4 <\/sup><span style=\"font-weight: 400;\">capterra.com\/p\/148730\/Dialpad\/reviews<\/span><\/p>\n<p><sup>5<\/sup> <span style=\"font-weight: 400;\">techcrunch.com\/2020\/09\/01\/dialpad-acquires-video-conferencing-service-highfive<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated October 2020 We wager you landed on this article for one of two reasons:\u00a0 You currently use Grasshopper and think it\u2019s time to look for a new VoIP provider, or You\u2019ve researched Grasshopper but aren\u2019t sure it\u2019s the right choice for your business. Whether it\u2019s one of these cases or a mystery third, you\u2019ve &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44180,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[23537,23536,23538],"class_list":["post-44531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-alternatives-to-grasshopper","tag-grasshopper-alternatives","tag-grasshopper-competitors"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Grasshopper alternatives in 2021, ranked for small businesses<\/title>\n<meta name=\"description\" content=\"Learn about affordable VoIP alternatives to Grasshopper products that are great for small businesses in need of a cloud phone system and more.\" \/>\n<meta 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/grasshopper-alternatives\/amp","excerpt_title":"6 Grasshopper alternatives in 2021, ranked for small 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