{"id":44529,"date":"2020-10-19T14:01:49","date_gmt":"2020-10-19T14:01:49","guid":{"rendered":"\/us\/en\/blog\/?p=44529"},"modified":"2026-05-07T17:13:06","modified_gmt":"2026-05-08T00:13:06","slug":"dialpad-alternatives","status":"publish","type":"post","link":"\/us\/en\/blog\/dialpad-alternatives\/","title":{"rendered":"Top 5 Dialpad alternatives for business communications 2026"},"content":{"rendered":"<p><em><strong>A comparison of unified communications platforms for enterprise, and a framework for choosing one that scales with your organization.<\/strong><\/em><\/p>\n<p>Dialpad built its name on AI-first voice. However, certain platform drawbacks are leading enterprise teams to look elsewhere. Fragmented contact center tooling, integration limitations at enterprise scale, and support inconsistency often create friction when organizations need stability most.<\/p>\n<p>If you&#8217;re evaluating Dialpad alternatives, you already know the category is crowded. Even if you&#8217;ve found an overview of good options, looking past basic features to see how each one handles complex integrations or global scale is a different challenge.<\/p>\n<p>Keep reading for a side-by-side look at the five platforms that consistently show up in enterprise requests for proposal (RFPs)\u2014all unified communications as a service (UCaaS) platforms either handle contact center as a service (CCaaS) natively or pair cleanly with one. We&#8217;ve also included a framework to help you identify the right fit for your environment.<\/p>\n<h2 class=\"heading h2\">Key takeaways<\/h2>\n<ul>\n<li>Vendor consolidation lowers IT overhead and total cost, but only when UCaaS and CCaaS truly unify in practice<\/li>\n<li>AI depth matters more than a broad set of AI features\u2014automation and real-world accuracy determine whether you see ROI<\/li>\n<li>99.999% is the enterprise floor for uptime, as even a <a href=\"https:\/\/web-alert.io\/blog\/uptime-sla-explained-99-9-vs-99-99-availability\" target=\"_blank\" rel=\"noopener\">99.9% SLA allows for nearly nine hours<\/a> of downtime a year<\/li>\n<li>Migration support, including dedicated onboarding, timeline clarity, and cutover help, is easy to overlook and hard to recover from<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"why\"><\/a>Why enterprise teams are rethinking Dialpad in 2026<\/h2>\n<p>Three forces usually drive enterprises to reevaluate what Dialpad offers:<\/p>\n<ol>\n<li><strong>UCaaS and CCaaS convergence is now a board-level conversation<\/strong>, not an IT preference. A <a href=\"https:\/\/www.cxtoday.com\/contact-center\/genai-is-growing-at-34-cagr-and-its-exposing-the-contact-centers-biggest-weakness\/\" target=\"_blank\" rel=\"noopener\">2026 article by CX Today<\/a> reported that generative AI adoption in contact centers is growing at a 34% compound annual growth rate, reflecting how enterprise buyers increasingly evaluate voice platforms alongside their contact center roadmaps rather than separately.<\/li>\n<li><strong>AI expectations moved past transcription.<\/strong> Decision-makers want agentic workflows, or automation that acts across systems instead of simply surfacing summaries after calls.<\/li>\n<li><strong>Scrutiny on uptime, security posture, and compliance certifications<\/strong> has sharpened as more customer data flows through voice and messaging channels.<\/li>\n<\/ol>\n<p>If you&#8217;re considering a Dialpad competitor, you\u2019re likely looking for a platform that survives the next infrastructure decision, not just a business phone system replacement.<\/p>\n<h2 class=\"heading h2\"><a id=\"dialpad-alternatives\"><\/a>5 Dialpad alternatives that actually scale with enterprise needs<\/h2>\n<p>We evaluated platforms against five criteria that enterprise buyers consistently apply in real RFPs, including deployment scale, <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/unified-communication-platforms\/\">unified communications<\/a> and contact center capabilities, AI feature depth, integration ecosystem, and verifiable reliability.<\/p>\n<h3 class=\"heading h3\">1. RingCentral<\/h3>\n<p>RingCentral is a unified cloud communications platform that combines internal communications (<a href=\"https:\/\/www.ringcentral.com\/ringex.html\">RingEX<\/a>) and contact center operations (<a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a>) in a single ecosystem, backed by a 99.999% uptime SLA, global public switched telephone network (PSTN) coverage in more than 100 countries and an extensive API ecosystem for deep CRM integration. The platform uses a single administrative layer for customer data and identity across both sides of the business, prioritizing ease of use and eliminating the need for IT teams to manage separate UCaaS and CCaaS vendor partnerships.<\/p>\n<p>RingEX covers the full foundation of business communications. Beyond voice over internet protocol (VoIP) calling, teams get call recording, call forwarding, interactive voice response (IVR), auto attendants, team messaging, and a business number with toll-free numbers and international calling available across global markets.<\/p>\n<p>RingEX is built to scale from small teams handling a few outbound calls a day to large enterprises managing complex internal communications across multiple sites and global markets.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61369\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/ringex-rendition-scaled.jpg\" alt=\"RingEX enhances internal communications with AI, including call summaries and transcription\" width=\"2048\" height=\"1208\" \/><\/p>\n<p>The AI layer spans the full conversation lifecycle. Within RingEX, you have <strong><a href=\"https:\/\/www.ringcentral.com\/ringex\/ai-assistant.html\">AI Virtual Assistant<\/a> (AVA)<\/strong>, a native productivity assistant for employees that handles call summaries and follow-up tasks.<\/p>\n<p>You can also broaden RingEX\u2019s AI capabilities with the following add-ons:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.ringcentral.com\/ai-receptionist.html\">AI Receptionist<\/a> (AIR)<\/strong>, a voice-first intake agent that answers common business questions, schedules appointments, captures leads, and routes incoming calls.<\/li>\n<li><strong><a href=\"https:\/\/www.ringcentral.com\/products\/ai-conversation-expert.html\">AI Conversation Expert<\/a> (ACE)<\/strong>, which analyzes completed interactions across the platform to extract action items, sentiment trends, and coaching signals via integrated dashboards. ACE can also be purchased as a standalone product.<\/li>\n<\/ul>\n<p>RingCX expands RingCentral&#8217;s AI layer to meet the specific demands of customer-facing contact center teams:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61371\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/ringcx-ava-agent-assist-scaled.jpg\" alt=\"AVA Agent Assist provides agents with real-time guidance and feedback\" width=\"1638\" height=\"2048\" \/><\/p>\n<ul>\n<li><strong>AIR<\/strong> is available as an add-on for businesses that want to automate call intake, lead capture, and appointment scheduling without adding headcount.<\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/ringcx\/ai-assist.html\"><strong>AVA Agent Assist<\/strong><\/a> extends the Virtual Assistant into RingCX, surfacing live guidance to agents during customer calls.<\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/ringcx\/ai-quality-management.html\"><strong>AI Quality Management<\/strong><\/a>, <a href=\"https:\/\/www.ringcentral.com\/interaction-analytics.html\"><strong>AI Interaction Analytics<\/strong><\/a>, and <a href=\"https:\/\/www.ringcentral.com\/ringcx\/ai-supervisor-assist.html\"><strong>AVA Supervisor Assist<\/strong><\/a> cover support team quality and coaching, including automated scoring of 100% of agent interactions, sentiment and intent analysis across voice and digital channels, and live coaching for supervisors during active conversations.<\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/contact-center\/workforce-engagement-management.html\"><strong>AI Workforce Engagement<\/strong><\/a> automates staffing forecasts, scheduling, and adherence monitoring, giving workforce planners real-time visibility into volume patterns and agent performance without manual overhead that typically scales with team size.<\/li>\n<\/ul>\n<div class=\"post-content\">\n<div class=\"post-cta post-cta__default post-cta__bg_transparent\">\n<div class='post-cta__bg' style='background-image: url(https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/bottom-cta\/pbc-bg-1.png)'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<div class=\"post-cta-text-wrapper\">\n<div class=\"post-cta__text\">\n<h3 class='post-cta-title'>Know your RingCentral AI ROI before your next decision<\/h3>\n<p class='post-cta-text'>See the financial impact of RingCentral AI across customer interactions, conversation analytics, and team productivity.<\/p>\n<\/p><\/div>\n<div class=\"post-cta-links-wrapper\">\n<div class=\"button-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/resources\/roi-calculator.html\"\n\t\t\t\t\t\t\t\t\t\t\tclass=\"rc-button rc-button-black\" target=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\t\t\t\tdata-dl-additional-info=\"single bottom cta\"\n\t\t\t\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\t\t\t\trel=\"noreferrer noopener\"\n\t\t\t\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>RingCentral earns its spot in this shortlist because it:<\/p>\n<ul>\n<li><strong>Eliminates multi-vendor overhead:<\/strong> The platform provides a single environment for both internal communications (RingEX) and customer interactions (RingCX).<\/li>\n<li><strong>Keeps data flowing across your existing systems:<\/strong> RingCentral includes more than 500 pre-built integrations for tools like Salesforce, Microsoft Teams, HubSpot, and Google Workspace.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61372\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/how-air-works-desktop-rendition-scaled.png\" alt=\"AI Representative, or AIR Pro, uses agentic AI to take action on customer requests and issues\" width=\"2048\" height=\"731\" \/><\/p>\n<ul>\n<li><strong>Cuts agent load:<\/strong> RingCentral\u2019s <a href=\"https:\/\/www.ringcentral.com\/products\/air-pro.html\">AI Representative<\/a> (AIR Pro) uses agentic AI to deliver consistent and customized customer experiences across multiple communication channels.<\/li>\n<li><strong>Minimizes migration friction:<\/strong> RingCentral\u2019s dedicated migration support and structured cutover process reduce downtime when moving away from a legacy or competing platform.<\/li>\n<\/ul>\n<h3 class=\"heading h3\">2. Talkdesk<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61373\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/dialpad-alternatives-talkdesk.png\" alt=\"Talkdesk homepage with a headline that says &quot;Customer Experience. Automated.&quot; and a button to meet the platform's AI agents\" width=\"800\" height=\"373\" \/><\/p>\n<p>Talkdesk is a cloud-based call center and contact center platform designed specifically for customer support operations, featuring a robust outbound dialer and advanced features that go deep on agentic automation. It leverages Talkdesk Ascend AI to prioritize user experience and Talkdesk Autopilot to run self-service interactions via generative AI\u2014maintaining high call quality even during spikes in call volume. Pre-built Zendesk, Microsoft Dynamics 365, and Salesforce integrations support tight customer relationship workflows without custom development.<\/p>\n<p>Its main limitation is scope. Talkdesk isn&#8217;t a full UCaaS platform, so teams looking for a unified internal and external communication solution still need a separate UCaaS vendor, which reintroduces the multi-vendor complexity Dialpad buyers are often trying to resolve.<\/p>\n<h3 class=\"heading h3\">3. Zoom Phone<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61374\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/dialpad-alternatives-zoom.png\" alt=\"The Zoom Phone homepage with the headline &quot;The business phone that does more than ring,&quot; plus free trial and pricing buttons\" width=\"800\" height=\"360\" \/><\/p>\n<p>Zoom Phone is a natural telephony extension of Zoom&#8217;s video conferencing environment. For growing businesses already standardized on Zoom for video meetings, adoption is low-friction because the client, the admin tooling, and the identity layer are already in place. Zoom AI Companion adds meeting summaries, call and voicemail transcription, and task capture inside the existing experience.<\/p>\n<p>The honest caveat is that contact center functionality requires Zoom Contact Center as a separate product. Organizations needing deep UCaaS and CCaaS integration often end up managing multiple Zoom products and subscriptions.<\/p>\n<h3 class=\"heading h3\">4. Cisco Webex Calling<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61375\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/dialpad-alternatives-webex.png\" alt=\"The Cisco Webex Calling homepage with the headline &quot;A complete, AI-powered business phone system&quot; and two CTA buttons\" width=\"1079\" height=\"417\" \/><\/p>\n<p>Webex Calling is Cisco&#8217;s cloud-first evolution of on-premises Unified Communications Manager (CUCM), designed for enterprises with existing Cisco infrastructure and a mature security posture.<\/p>\n<p>The platform inherits Cisco&#8217;s enterprise-grade security and compliance story, global PSTN coverage, and native integration with Cisco hardware, networking, and identity infrastructure. Webex AI adds meeting summaries, transcription, and real-time translation, while Webex Contact Center (available as an add-on) provides a drag-and-drop builder to manage complex call flows.<\/p>\n<p>Webex Calling&#8217;s trade-off is cost and complexity. Configuration is more involved than cloud-native alternatives, and total cost of ownership tends to run higher. Familiarity with the Cisco ecosystem is often a practical prerequisite to manage the steeper learning curve.<\/p>\n<h3 class=\"heading h3\">5. 8&#215;8<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61376\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/dialpad-alternatives-8x8-1.png\" alt=\"The 8x8 homepage with the headline &quot;Meet 8x8 AI Studio&quot; and buttons to learn more or watch a video\" width=\"800\" height=\"295\" \/><\/p>\n<p>8&#215;8 is another alternative that unifies UCaaS and CCaaS in a single workspace. For multinational organizations, its standout feature is unlimited calling to approximately 48 countries on enterprise plans. The AI layer centers on the 8&#215;8 Intelligent Customer Experience (ICX) platform, which includes AI-powered call routing, virtual receptionists and agents, and interaction analytics to manage global voice and SMS service workflows.<\/p>\n<p>One thing to note is that 8&#215;8 pricing isn&#8217;t publicly listed, which means a full platform comparison requires a sales team conversation before you can determine whether it&#8217;s a cost-effective option.<\/p>\n<h2 class=\"heading h2\"><a id=\"how-to\"><\/a>How to choose the right Dialpad alternative<\/h2>\n<p>Five questions separate the platforms worth a demo from those you can deprioritize. Work through them in order before your next vendor call.<\/p>\n<ol>\n<li><strong>Are you replacing your phone service or consolidating your full communications stack?<\/strong> A UCaaS-only replacement has a different set of requirements than a unified UCaaS and CCaaS consolidation. Your answer immediately narrows the field between specialized providers and all-in-one platforms.<\/li>\n<li><strong>What does your existing technology ecosystem look like?<\/strong> Microsoft-heavy? Cisco-native? Zoom-standardized? The path of least disruption often follows the ecosystem your IT team already manages, meaning the best alternative won&#8217;t be the same in every case.<\/li>\n<li><strong>What does your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/contact-center-compliance-a-practical-guide-for-leaders-and-why-your-platform-matters\/\">compliance posture<\/a> demand?<\/strong> Map your must-have certifications, such as SOC 2, Health Insurance Portability and Accountability Act (HIPAA), Federal Risk and Authorization Management Program (FedRAMP), and International Organization for Standardization (ISO) 27001. The answer narrows your shortlist immediately, as not every platform in this category carries all of them.<\/li>\n<li><strong>Where does AI show up for your team first: on customer calls or inside internal workflows?<\/strong> Some platforms are meaningfully stronger on <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ai-contact-center\/\">CCaaS AI<\/a>, while others lead on internal productivity. Know which matters more before you run a demo.<\/li>\n<li><strong>What does your migration timeline realistically allow?<\/strong> A 90-day cutover and a phased 12-month migration have different vendor requirements. Evaluate <a href=\"https:\/\/www.ringcentral.com\/solutions\/professional-services.html\">implementation support<\/a> and the vendor&#8217;s migration track record to ensure it can support your schedule.<\/li>\n<\/ol>\n<h2 class=\"heading h2\"><a id=\"define-requirements\"><\/a>Define your requirements before you book the demos<\/h2>\n<p>Choosing among the best Dialpad alternatives is an infrastructure decision. The platform you pick shapes how every team that touches communication works and how hard it is to change course in the future.<\/p>\n<p>A practical next step is to define your requirements before you schedule any demos. A clear requirements document changes the purpose of a sales conversation\u2014instead of a guided product tour, it becomes a real test of fit.<\/p>\n<p>If unified communications with enterprise-grade AI is on your shortlist, see how RingCentral handles consolidated UCaaS with <a href=\"https:\/\/www.ringcentral.com\/ringex.html\">RingEX<\/a> and unifies CCaaS with <a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a>.<\/p>\n<h2 class=\"heading h2\"><a id=\"faqs\"><\/a>FAQs about Dialpad alternatives<\/h2>\n<h3 class=\"heading h3\">Why do enterprise organizations switch from Dialpad?<\/h3>\n<p>Enterprise organizations typically leave Dialpad due to three pressures:<\/p>\n<ol>\n<li>Scalability limitations once headcount hits a certain level<\/li>\n<li>Contact center integration gaps as CCaaS needs grow<\/li>\n<li>Support consistency issues during enterprise rollouts<\/li>\n<\/ol>\n<p>AI capability is rarely the headline reason, but surrounding infrastructure (integration depth, uptime posture, migration support) may not match the demands of larger organizations. Teams evaluating Dialpad alternatives are usually looking for the same AI quality inside a more mature enterprise platform.<\/p>\n<h3 class=\"heading h3\">How does RingCentral compare to Dialpad for AI capabilities?<\/h3>\n<p>RingCentral offers a broader AI stack than Dialpad, layered across its two platforms.<\/p>\n<p><strong>Inside RingEX:<\/strong><\/p>\n<ul>\n<li><strong>AI Virtual Assistant (AVA)<\/strong> handles employee productivity<\/li>\n<li><strong>AI Conversation Expert (ACE)<\/strong> handles post-interaction analysis<\/li>\n<li><strong>AI Receptionist (AIR)<\/strong> is available as a RingEX add-on or as a standalone product for voice intake<\/li>\n<\/ul>\n<p><strong>Inside RingCX:<\/strong><\/p>\n<ul>\n<li><strong>AVA Agent Assist<\/strong> delivers live agent guidance<\/li>\n<li><strong>AI Quality Management<\/strong> and <strong>AI Interaction Analytics<\/strong> handle post-call scoring and sentiment analysis<\/li>\n<\/ul>\n<p>Dialpad&#8217;s AI centers on voice-native transcription and summarization, while RingCentral&#8217;s stack extends into agentic automation that acts across connected systems.<\/p>\n<h3 class=\"heading h3\">What should enterprise IT leaders prioritize when evaluating UCaaS platforms?<\/h3>\n<p>Five priorities matter most when evaluating UCaaS platforms:<\/p>\n<ol>\n<li>Unified UCaaS and CCaaS capability<\/li>\n<li>Verified uptime SLAs<\/li>\n<li>Integration depth with existing business systems<\/li>\n<li>AI automation that goes beyond transcription<\/li>\n<li>Implementation and migration support quality<\/li>\n<\/ol>\n<p>A platform that scores well on three of these and poorly on two creates exactly the kind of friction enterprise teams are trying to eliminate. Evaluate all five in parallel and weigh them against the specific constraints of your environment, including ecosystem, compliance, and migration timeline.<\/p>\n<h3 class=\"heading h3\">How long does migrating from Dialpad to a new platform typically take?<\/h3>\n<p>Dialpad migration timelines range from 30 days to 12 months or more, depending on the scope.<\/p>\n<p>Small businesses with straightforward number ports and limited integrations can cut over in a month. Enterprise-scale migrations with complex integration webs, multi-country PSTN requirements, and phased departmental rollouts routinely run 6 to 12 months.<\/p>\n<p>The biggest variables are phone number porting complexity, integration depth, training requirements, and the quality of the receiving vendor&#8217;s migration support. For contact center workflows, build in a parallel-run period rather than a hard cutover.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A comparison of unified communications platforms for enterprise, and a framework for choosing one that scales with your organization. Dialpad built its name on AI-first voice. However, certain platform drawbacks are leading enterprise teams to look elsewhere. Fragmented contact center tooling, integration limitations at enterprise scale, and support inconsistency often create friction when organizations need &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":61465,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,17901],"tags":[43347,12837],"class_list":["post-44529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-business-leadership","tag-cx-customer-experience","tag-cloud-industry-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Dialpad Alternatives for Enterprise Teams by RingCentral<\/title>\n<meta name=\"description\" content=\"A practical guide for IT leaders and CIOs evaluating Dialpad alternatives. Compare leading platforms on the capabilities that matter most at enterprise scale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dialpad-alternatives\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 5 Dialpad alternatives for business communications 2026\" \/>\n<meta property=\"og:description\" content=\"A practical guide for IT leaders and CIOs evaluating Dialpad alternatives. Compare leading platforms on the capabilities that matter most at enterprise scale.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dialpad-alternatives\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-19T14:01:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-08T00:13:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/Contact-center-agent-using-RingCentral-as-Dialpad-alternative-1-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Eric Kenney\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Kenney\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/\"},\"author\":{\"name\":\"Eric Kenney\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\"},\"headline\":\"Top 5 Dialpad alternatives for business communications 2026\",\"datePublished\":\"2020-10-19T14:01:49+00:00\",\"dateModified\":\"2026-05-08T00:13:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/\"},\"wordCount\":2041,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/Contact-center-agent-using-RingCentral-as-Dialpad-alternative-1-scaled.png\",\"keywords\":[\"CX\/Customer experience\",\"Industry insights\"],\"articleSection\":[\"AI &amp; Innovation\",\"Business &amp; leadership\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/\",\"name\":\"5 Dialpad Alternatives for Enterprise Teams by RingCentral\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dialpad-alternatives\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/Contact-center-agent-using-RingCentral-as-Dialpad-alternative-1-scaled.png\",\"datePublished\":\"2020-10-19T14:01:49+00:00\",\"dateModified\":\"2026-05-08T00:13:06+00:00\",\"description\":\"A practical guide for IT leaders and CIOs evaluating Dialpad alternatives. 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