{"id":44416,"date":"2020-10-12T09:31:58","date_gmt":"2020-10-12T16:31:58","guid":{"rendered":"\/us\/en\/blog\/?p=44416"},"modified":"2025-07-02T04:06:59","modified_gmt":"2025-07-02T11:06:59","slug":"why-cloud-is-the-future-of-telehealth","status":"publish","type":"post","link":"\/us\/en\/blog\/why-cloud-is-the-future-of-telehealth\/","title":{"rendered":"Why cloud is the future of telehealth"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The COVID-19 pandemic has accelerated the adoption of telehealth delivery, proving remote, virtual care to be largely positive for patients and healthcare providers alike. However, to scale services and improve delivery as telehealth evolves, cloud-based communications will play a critical role.<\/span><\/p>\n<h3 class=\"heading h3\"><b>The current state of telehealth<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Like many other sectors, the earliest days of COVID-19 forced healthcare organizations to quickly mobilize existing resources as an emergency stopgap to reduce and avoid care disruptions. While they delivered on the immediate imperative, these ad hoc solutions fall short of the integrated requirements that will make telehealth sustainable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To determine the current state of telehealth among healthcare organizations, we took a live poll in a recent telehealth webinar. According to participants, only 16% of healthcare organizations have mature telehealth programs capable of delivering a robust level of service.\u00a0<\/span><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tTelehealth in the cloud\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tJoin our discussion on the current state of telehealth solutions and the importance of cloud communications in improving care delivery.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/go.ringcentral.com\/telehealth-2-cloud-based-communication-webinar-registration.html', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">View Webinar<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n<p><span style=\"font-weight: 400;\">The greatest proportion of respondents (49%) said that they\u2019re either still defining their telehealth offerings or employing virtual healthcare services prescriptively using ad hoc solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many solutions that were employed in the short term are falling short. When asked which capabilities their existing telehealth platforms lack, webinar attendees reported the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">80% have no collaboration tools<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">45% do not offer multichannel communications, such as voice, video and text-based messaging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">35% lack middleware support and\/or diverse endpoint support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">30% do not offer centralized administration<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10% do not meet enterprise-class security standards<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Building the telehealth programs of the future<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare-systems-and-services\/our-insights\/telehealth-a-quarter-trillion-dollar-post-covid-19-reality\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">76% of consumers<\/span><\/a><span style=\"font-weight: 400;\"> expressing interest in using telehealth in the future, and the potential of telehealth to resolve longstanding challenges in healthcare delivery, organizations have a vested interest in finding ways to integrate telehealth into their care models.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, developing long-term telehealth strategies will require careful assessment of foundational technologies. For example, organizations are exploring platforms that offer integrated communications, robust security, scalability for surge demand, and remote management capabilities.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Why telehealth belongs in the cloud<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">During the webinar, Gregg Malkary, Founder and Managing Director of Spyglass Consulting, presented<\/span> <a href=\"https:\/\/www.ringcentral.com\/wp\/spyglass-telehealth\"><span style=\"font-weight: 400;\">new research<\/span><\/a><span style=\"font-weight: 400;\"> from a white paper developed in partnership with RingCentral surveying healthcare providers that successfully deployed telehealth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This research examines the critical considerations providers must explore when choosing telehealth solutions and highlights the potential of the cloud.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cSuccessfully deployed telehealth solutions can support patient-centered care models that can maximize value-based reimbursement, and that can help achieve the Quadruple Aim framework by reducing healthcare delivery costs, improving care quality and outcomes, and enhancing patient outreach and engagement,\u201d Malkary said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A cloud-based telehealth solution that meets those requirements must include these five capabilities:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a01. <\/span><b>Integrated multichannel communications and collaboration tools <\/b>capable of providing secure, high-fidelity audio and video for both pre-scheduled and on-demand appointments, as well as secure text-based communications and integrations that allow for the sharing of digital medical imaging and patient health data.<\/p>\n<p><span style=\"font-weight: 400;\">Such tools must be sufficiently robust to include not only patients and their primary care teams, but also family members and specialists.<\/span><\/p>\n<p><b>\u00a02. <\/b><b>Diverse mobile endpoints <\/b>that enable communication with hospitals and providers on different computing platforms and devices. Platforms must also allow for communication with patients on their preferred device, whether a laptop, tablet, mobile phone or landline.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a03. <\/span><b>Middleware support <\/b>to ensure seamless integration with EHRs and administrative workflows such as scheduling.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a04. <\/span><b>Enterprise-grade security, <\/b>such as gold-standard HITRUST certification, to meet HIPAA compliance requirements and protect sensitive patient data. This must include encrypted data transfer, password-protected meetings, and host controls to help identify and validate meeting attendees.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a05. <\/span><b>Centralized administration,<\/b> including detailed usage reports, to optimize clinical workflow processes, troubleshoot networking issues, and monitor the ROI of telehealth programs.<\/p>\n<h3 class=\"heading h3\"><b>Preparing for the \u201cnew normal\u201d of healthcare<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As the old saying goes, necessity is the mother of invention. For telehealth, the immediate need to provide essential services amid COVID-19 has illuminated both the potential and the requirements for optimal care delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cDuring COVID-19, telehealth was instrumental in connecting clinicians and patients by providing continuity of care. It helped save patient lives, reduced the risk of transmission of the virus, enabled clinicians to spend more time with their patients, and increased access to care, especially for patients who may be living in underserved, urban, and rural areas,\u201d Malkary says.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And with telehealth here to stay, it\u2019s up to healthcare organizations to deliver the on-demand access to care that today\u2019s patients expect. Implementing next-generation healthcare technology, such as <\/span><a href=\"https:\/\/www.ringcentral.com\/telehealth\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">cloud-based telehealth<\/span><\/a><span style=\"font-weight: 400;\">, should be an integral part of every organization\u2019s digital health strategy.<\/span><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tTelehealth in the cloud\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tJoin our discussion on the current state of telehealth solutions and the importance of cloud communications in improving care delivery.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/go.ringcentral.com\/telehealth-2-cloud-based-communication-webinar-registration.html', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">View Webinar<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>The COVID-19 pandemic has accelerated the adoption of telehealth delivery, proving remote, virtual care to be largely positive for patients and healthcare providers alike. However, to scale services and improve delivery as telehealth evolves, cloud-based communications will play a critical role. The current state of telehealth Like many other sectors, the earliest days of COVID-19 &#8230;<\/p>\n","protected":false},"author":292,"featured_media":44442,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[20726,20723,1682,20724,20725],"class_list":["post-44416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-cloud-telehealth","tag-future-of-telehealth","tag-healthcare","tag-telehealth-solutions","tag-unified-communications-telehealth"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why cloud is the future of telehealth | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Cloud communications allows healthcare providers to deliver on-demand access 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He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.","sameAs":["https:\/\/Ringcentral.com"],"url":"\/us\/en\/blog\/author\/lance-mehaffey\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/Fierce.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/lance-mehaffey\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Lance Mehaffey<\/span><\/a>","rc_author_full_name":"Lance Mehaffey","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Lance-Headshot-11-21-22.jpg","rc_author_link":"\/us\/en\/blog\/author\/lance-mehaffey\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">Healthcare<\/a><a href=\"\/us\/en\/blog\/category\/telehealth\/amp\">, Telehealth<\/a>","amp_link":"\/us\/en\/blog\/why-cloud-is-the-future-of-telehealth\/amp","excerpt_title":"Why cloud is the future of telehealth","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=44416"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44416\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/44442"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=44416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=44416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=44416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}