{"id":44385,"date":"2020-10-01T14:40:08","date_gmt":"2020-10-01T14:40:08","guid":{"rendered":"\/us\/en\/blog\/?p=44385"},"modified":"2025-03-13T06:23:53","modified_gmt":"2025-03-13T13:23:53","slug":"3cx-alternatives","status":"publish","type":"post","link":"\/us\/en\/blog\/3cx-alternatives\/","title":{"rendered":"The best 3CX alternatives, ranked for small businesses"},"content":{"rendered":"<p><em>Updated Oct 2020<\/em><\/p>\n<hr \/>\n<p class=\"c0\" style=\"text-align: center;\"><span class=\"c2\">We wager you landed on this article for one of two reasons:<\/span><\/p>\n<p class=\"c1\" style=\"text-align: center;\"><span class=\"c2\">You currently use 3CX and think it\u2019s time to look for a new VoIP provider,<\/span><\/p>\n<p class=\"c1\" style=\"text-align: center;\"><span class=\"c2\">or<\/span><\/p>\n<p class=\"c1\" style=\"text-align: center;\"><span class=\"c2\">You\u2019ve researched 3CX but aren\u2019t sure it\u2019s the right choice for your business.<\/span><\/p>\n<p class=\"c0\">Whether it\u2019s one of these cases or a mystery third, you\u2019ve come to the right place for alternatives to 3CX. <span class=\"c2\">No one beats 3CX on price, so if that\u2019s your main concern, you might want to check them out first. We aren\u2019t exaggerating; at the time of this post, their most expensive plan was under $2 per user per month. For this price, you get some basic communication tools like voicemails and faxes sent to email and team chat with status updates.<\/span><\/p>\n<p class=\"c0\"><span class=\"c2 c23\">But every small business is unique, with different needs when it comes to connecting with their customers. For example, 3CX might be the best bet if your budget is tight and you need to get your cloud phone up and running, but additional features and quality of service are limited. Chances are you\u2019ll outgrow this platform as your business expands, if you haven\u2019t already.<\/span><\/p>\n<p class=\"c0\">If 3CX isn\u2019t the best fit for your business, that\u2019s okay. There\u2019s good news about the world of\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/voip-technology-primer\/\" target=\"_blank\" rel=\"noopener noreferrer\">VoIP technology<\/a><\/span><span class=\"c2\">\u00a0today: you have options!<\/span><\/p>\n<p class=\"c0\"><span class=\"c17\">Lots<\/span><span class=\"c2\">\u00a0of options.<\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">So many options, in fact, that it\u2019s hard to know where even to start.<\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">Before the cold sweat kicks in: we\u2019ve got you covered. We rounded up and ranked six of the top alternatives to 3CX, with small businesses in mind. These products are affordable options (some more than others) that offer different levels of service and features, depending on your price point and goals.<\/span><\/p>\n<h3 id=\"h.734rda8g1lcj\" class=\"c26 heading h2 h3\"><span class=\"c30\">How we ranked these alternatives to 3CX<\/span><\/h3>\n<p class=\"c0\"><span class=\"c2\">These are the criteria we used for this comprehensive ranking of UCaaS products:<\/span><\/p>\n<ul class=\"c6 lst-kix_amiu72rbj6d5-0 start\">\n<li class=\"c0 c7 c14\"><span class=\"c22\"><strong>Ease of use.<\/strong>\u00a0<\/span><span class=\"c2\">Time is a valuable resource for small businesses, so we looked into customer reviews about each product\u2019s ease of use and customer support.<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c22\"><strong>Quality of service.<\/strong>\u00a0<\/span><span class=\"c2\">In a small business, outages can mean a loss of real customers. How reliable is the cloud phone connection?<\/span><\/li>\n<li class=\"c0 c7 c14\"><strong><span class=\"c22\">Affordability.<\/span><\/strong><span class=\"c2\">\u00a0Every dollar counts when you run a business. How much will this service impact your bottom line?<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c22\"><strong>Integrations.<\/strong>\u00a0<\/span><span class=\"c2\">How well does the platform sync with your current applications, like your CRM or email client? The less toggling you have to do, the better.<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c22\"><strong>Customer support.<\/strong>\u00a0<\/span><span class=\"c2\">How easy is it to reach them, and how helpful are they in a crisis?<\/span><\/li>\n<li class=\"c0 c7 c14\"><strong><span class=\"c22\">Overall value.\u00a0<\/span><\/strong>Affordability is important, and what you get for that price determines a product\u2019s true value. A la carte apps might look cheapest on the surface, but add-ons can really add\u00a0<span class=\"c17\">up.<\/span><span class=\"c2\">\u00a0<\/span><\/li>\n<\/ul>\n<p class=\"c0\"><span class=\"c2\">Based on these criteria, here\u2019s our ranking of 3CX alternatives and what they\u2019re best for:<\/span><\/p>\n<ol class=\"c6 lst-kix_bb14syczxhmt-0 start\" start=\"1\">\n<li class=\"c0 c7 c14\"><a href=\"#one\"><span class=\"c2\">RingCentral: Best overall quality and features<\/span><\/a><\/li>\n<li class=\"c0 c7 c14\"><a href=\"#two\"><span class=\"c2\">8&#215;8: An affordable alternative to 3CX<\/span><\/a><\/li>\n<li class=\"c0 c7 c14\"><a href=\"#three\"><span class=\"c2\">Fuze: Good for on-site teams<\/span><\/a><\/li>\n<li class=\"c0 c7 c14\"><a href=\"#four\"><span class=\"c2\">Vonage: A feature-rich option<\/span><\/a><\/li>\n<li class=\"c0 c7 c14\"><a href=\"#five\"><span class=\"c2\">Dialpad: Low-cost options for small businesses<\/span><\/a><\/li>\n<li class=\"c0 c7 c14\"><a href=\"#six\"><span class=\"c2\">Star2Star: Easy to use<\/span><\/a><\/li>\n<\/ol>\n<h2 id=\"h.tth5ix4wteeh\" class=\"c19 heading h2 h3\">The top 6 alternatives to 3CX, ranked for small businesses<\/h2>\n<h3 id=\"h.5y9yuukad8as\" class=\"heading h3 h2\"><span class=\"c30\"><a id=\"one\"><\/a>1. RingCentral: Best overall quality and features<\/span><\/h3>\n<p class=\"c0 c7\"><em>TechRadar<\/em> named RingCentral the #1 VoIP service provider of 2020,<sup><a id=\"ftnt_ref1\" href=\"#ftnt1\">[1]<\/a><\/sup><span class=\"c2\">\u00a0and small businesses love the reasons why.<\/span><\/p>\n<p class=\"c0 c7\"><span class=\"c2\">RingCentral earned top marks for best overall quality of calls, ease of use, and our range of pricing to satisfy any budget. As a small business owner, you\u2019ve probably learned that real value beats the cheapest price every time. RingCentral is both affordable and offers a high-quality <a href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-number.html\">VoIP<\/a> phone system for businesses of all sizes, with toll-free minutes included at every pricing tier. Plus, the app has a clean, beautiful interface:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"A modern business phone system\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/09_TMMYemMU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p class=\"c0\"><span class=\"c2\">RingCentral is so much more than a cloud phone. This modern system comes with over 50 robust features that let you turn any mobile device into a powerful business tool, including:<\/span><\/p>\n<ul class=\"c6 lst-kix_zcnqbfba24g8-0 start\">\n<li class=\"c0 c7 c14\"><span class=\"c2\">99.999% uptime SLA<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">Full cloud PBX service in 40+ countries<\/span><\/li>\n<li class=\"c0 c7 c14\">Easy-to-use\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/desktop-app.html\" target=\"_blank\" rel=\"noopener noreferrer\">desktop and mobile app<\/a><\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">Business numbers for desk and mobile devices: over 200 area codes available<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">HD quality for voice and video<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">Unlimited audio conferencing<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">Up to 200 video conference participants<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">Voicemail transcription for easy reading<\/span><\/li>\n<li class=\"c0 c7 c14\">Business SMS and\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/fax\/features\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">online fax<\/a><\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">Team messaging and collaboration<\/a><\/span>: group chat,\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/ways-to-use-free-file-sharing-in-your-ringcentral-app\/\" target=\"_blank\" rel=\"noopener noreferrer\">file sharing<\/a><\/span><span class=\"c2\">, tasks<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">First-rate security across all devices<\/span><\/li>\n<li class=\"c0 c7 c14\"><span class=\"c2\">24\/7 live support: phone, chat, email<\/span><\/li>\n<li class=\"c0 c7 c14\">Deep real-time metrics for monitoring quality of service and productivity<\/li>\n<\/ul>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83c\udf1f Fun fact: <\/b><\/div>\n<p>RingCentral has been named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service for multiple years in a row. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/6-years-in-a-row-ringcentral-named-a-2020-gartner-ucaas-magic-quadrant-leader\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more<\/a><\/p>\n<\/div>\n<p><strong><span class=\"c15\">The RingCentral app<\/span><\/strong><\/p>\n<p class=\"c0\"><span class=\"c2\">Collaboration is a breeze with the RingCentral app, which offers a place for your whole team to track projects, share files, and keep in touch via text chat, phone calls, and video meetings. Here are just a few of the features in action:<\/span><\/p>\n<h4 id=\"h.vj5zl9w3l3jl\" class=\"c28\"><strong><span class=\"c24\">Switch to an audio or video meeting right from the RingCentral team chat<\/span><\/strong><\/h4>\n<p class=\"c0\"><img decoding=\"async\" class=\"aligncenter wp-image-44389 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image3.gif\" alt=\"Alternatives to 3cx - RingCentral messenger switch to video or call\" width=\"800\" height=\"575\" \/><\/p>\n<h4 id=\"h.39ekp1cyha2e\" class=\"c25\"><strong><span class=\"c24\">Assign tasks in a snap with the RingCentral app<\/span><\/strong><\/h4>\n<p class=\"c32\"><img decoding=\"async\" class=\"aligncenter wp-image-44391 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image5.gif\" alt=\"Alternatives to 3cx - RingCentral app task management\" width=\"800\" height=\"711\" \/><\/p>\n<h4 id=\"h.jbq0yat569i1\" class=\"c25\"><strong><span class=\"c24\">Drag and drop files in the RingCentral app<\/span><\/strong><\/h4>\n<p class=\"c0\"><img decoding=\"async\" class=\"aligncenter wp-image-44397 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image11.gif\" alt=\"Alternatives to 3cx - RingCentral app fileshare\" width=\"800\" height=\"633\" \/><\/p>\n<p class=\"c32\"><span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ways-to-use-free-file-sharing-in-your-ringcentral-app\/\" target=\"_blank\" rel=\"noopener noreferrer\">See more ways to share files on the RingCentral app<\/a><\/span>.<\/p>\n<p class=\"c32\"><span class=\"c2\">You\u2019ll get all of these fun-to-use features plus guaranteed quality and security for an affordable price.<\/span><\/p>\n<h3 id=\"h.axznrk2ellxx\" class=\"c5\"><strong><span class=\"c15\">RingCentral app integrations<\/span><\/strong><\/h3>\n<p class=\"c0\">RingCentral also\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/office\/integrations\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">integrates seamlessly with over 200 popular apps<\/a><\/span>. You can sync a CRM like\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce with RingCentral<\/a><\/span><span class=\"c2\">\u00a0to track and route every call for better customer service:<\/span><\/p>\n<p class=\"c0\"><img decoding=\"async\" class=\"aligncenter wp-image-44395 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image9-1024x692.png\" alt=\"Alternatives to 3CX: RingCentral integration with Salesforce\" width=\"1024\" height=\"692\" \/><\/p>\n<p class=\"c0\"><span class=\"c2\">All of these features add up to time saved on manual tasks and toggling between different tools, which means more time spent on the work that matters most to growing your business. That\u2019s real value.<\/span><\/p>\n<h3 id=\"h.ui9z7wlr9nrm\" class=\"c5\"><strong><span class=\"c15\">RingCentral customer engagement<\/span><\/strong><\/h3>\n<p class=\"c0\">And speaking of growing your business, RingCentral also offers an <span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">omnichannel contact center<\/a><\/span><span class=\"c2\"> that can take your customer service game to the next level on any platform:<\/span><\/p>\n<p class=\"c0\"><img decoding=\"async\" class=\"aligncenter wp-image-44387 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image2-1024x535.png\" alt=\"Alternatives to 3CX: RingCentral customer engagement tools\" width=\"1024\" height=\"535\" \/><\/p>\n<p class=\"c0\"><span class=\"c2\">This additional service helps you handle and track all your customer interactions\u2014phone calls, emails, text messages, even social media comments\u2014all from one easy-to-use platform that\u2019s built for collaboration.<\/span><\/p>\n<h3 id=\"h.ku3wuynvgq3c\" class=\"c5\"><strong><span class=\"c15 c23\">RingCentral customer reviews<\/span><\/strong><\/h3>\n<p class=\"c0\"><span class=\"c2\">It\u2019s one thing to brag about our own <a href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-phone.html\">VoIP phone service<\/a>, but how do any of these features work in the real world? Here\u2019s what customers are saying about RingCentral:<\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">\u201cI am totally satisfied with all aspects of RingCentral! \u2013\u00a0<strong>Fairly priced\u00a0\u2013 99.999% uptime \u2013\u00a0Excellent tech support.<\/strong> I can offer no higher recommendation. Thank you!\u201d <em>\u2013\u00a0William Kisse, RingCentral user<\/em><\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">\u201cWithin the first week, we deployed to hundreds of employees. A few weeks later, thousands. The app works great for users, managers and admins. <strong>User adoption rate is impressive.<\/strong> I can\u2019t say enough to promote RingCentral support and professional services. Thank you for bringing so much to a modern, easy to use interface.\u201d <em>\u2013 Justin Davidson, RingCentral user<\/em><\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">\u201cThe system was built so that minor problems can be handled by the end-user, on average. <strong>When help is needed it\u2019s available immediately<\/strong> by chat. Most everything is resolved on the first attempt. If not, RingCentral escalated immediately. Having the ability to expand our system and network at the touch of a keyboard is invaluable. Additionally, integrating with Salesforce was a snap. We couldn\u2019t be happier with the choice we\u2019ve made in this technology for our business.\u201d <em>\u2013 Ron Joyal, RingCentral user<\/em><\/span><\/p>\n<p class=\"c0\"><span class=\"c2\">\u201cI was stressed about changing business phone plans, especially during these challenging times. The staff at RingCentral were absolutely awesome to work with.\u00a0The implementation team went above and beyond\u00a0to make sure everything was set up and configured properly as well as making sure that I understood the setting in the Admin console. The mobile app and softphone app work very well. <strong>I\u2019ve tried and tested several different plans without too much success. I would highly recommend RingCentral.<\/strong>\u201d \u2013\u00a0<em>Thomas Cote, RingCentral user<\/em><\/span><\/p>\n<p class=\"c0\">If you\u2019re interested, we\u2019ve compiled all of our online reviews in one place for easy reading.\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/whyringcentral\/reviews.html\" target=\"_blank\" rel=\"noopener noreferrer\">Read more RingCentral customer reviews.<\/a><\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3 id=\"h.a5mvgaxcvsvb\" class=\"heading h2 h3\"><span class=\"c30\"><a id=\"two\"><\/a>2. 8&#215;8: An affordable alternative to 3CX<\/span><\/h3>\n<h3 id=\"h.iiharrv017gv\" class=\"c5 c7\"><strong><span class=\"c15\">The upsides<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">8&#215;8 is another solid choice for small businesses in need of VoIP services, especially if you liked 3CX for their price point. Upfront, they\u2019re cheaper than RingCentral; they offer competitive quotes, shorter contracts, and deep discounts for similar features.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-43927 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/image13.png\" alt=\"Alternatives to 3CX: 8x8 UI\" width=\"800\" height=\"596\" \/><\/p>\n<h3 id=\"h.64cv0jnvu4f\" class=\"c5 c7 heading h3\"><strong><span class=\"c15\">The drawbacks<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">Buyer beware: 8&#215;8\u2019s attractive prices can be a real study in \u201cyou get what you pay for.\u201d<\/span><\/p>\n<p class=\"c0 c7 c23\"><span class=\"c2\">We recently did a deep dive on 8&#215;8, and here\u2019s what we found. Compared with RingCentral, 8&#215;8 falls short on live phone support availability (only certain products qualify) and number of app integrations (a couple dozen versus 200+). They still deliver good service and a user-friendly interface, and they rank well overall as a VoIP service provider.<\/span><\/p>\n<p class=\"c0 c7 c23\"><span class=\"c2\">8&#215;8 might be the right choice if you need to get a basic VoIP service off the ground for your business at the lowest price. Just expect to pay more for additional features over time.<\/span><\/p>\n<p class=\"c0 c7 c23\">Read more:\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/alternatives-to-8x8\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cAlternatives to 8\u00d78: Which One\u2019s Best for Small Businesses?\u201d<\/a><\/span><\/p>\n<h3 id=\"h.typhd1xxsvtr\" class=\"heading h2 h3\"><span class=\"c30\"><a id=\"three\"><\/a>3. Fuze: Good for on-site teams<\/span><\/h3>\n<h3 id=\"h.jwlznll3fft5\" class=\"c5 c7\"><strong><span class=\"c15\">The upsides<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">Fuze is a solid unified communications platform. Just like RingCentral, they offer a 99.999% uptime and one central app for all of their capabilities, which makes your life easier.<\/span><\/p>\n<p class=\"c0 c7\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-44393\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image7.png\" alt=\"fuze UI\" width=\"722\" height=\"509\" \/><\/p>\n<p class=\"c0 c7\">They\u2019re also in\u00a0<span class=\"c3\"><a class=\"c9\" href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\" target=\"_blank\" rel=\"noopener noreferrer\">the top 3 of Gartner&#8217;s 2019 UCaaS Magic Quadrant<\/a><\/span><span class=\"c2\"> for completeness of vision (behind RingCentral, who has been a Magic Quadrant Leader for five years):<\/span><\/p>\n<p class=\"c1\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-44394\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image8-964x1024.png\" alt=\"\" width=\"964\" height=\"1024\" \/><\/p>\n<h3 id=\"h.u32w783tvgf5\" class=\"c5 c7\"><strong><span class=\"c15\">The drawbacks<\/span><\/strong><\/h3>\n<p class=\"c0 c7\">There\u2019s a reason RingCentral is so far out in front of Fuze. If your business has distributed teams\u2014either in different office spaces, on the road, or working from home\u2014Fuze might\u00a0<span class=\"c29\">not<\/span><span class=\"c2\">\u00a0be the right platform for you.<\/span><\/p>\n<p class=\"c0 c7\">According to recent customer reviews of Fuze, their main pitfalls are call quality, service reliability, and tech support. People have complained about the app itself freezing or seizing up and taking a long time to get started. They\u2019ve also struggled with the mobile messaging feature crashing and slow or unavailable phone service.<sup><a id=\"ftnt_ref2\" href=\"#ftnt2\">[2]<\/a><\/sup><span class=\"c2\">\u00a0<\/span><\/p>\n<p class=\"c0 c7\"><span class=\"c2\">As a small business, these are areas that could really cost your business valuable time and customers. And if your team works from home or on the road, issues with the app could slow down collaboration. Be sure to ask about quality of service and if these kinks have been fixed before buying.<\/span><\/p>\n<p class=\"c0 c7\">(RingCentral, on the other hand,\u00a0<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"c3\">won\u00a0<\/span><em><span class=\"c3 c17\">PCMag<\/span><\/em><span class=\"c3\">\u2019s Editors&#8217; Choice Award<\/span><\/a><span class=\"c2\">\u00a0because of our reliable service and easy-to-use app. Just sayin\u2019.)<\/span><\/p>\n<h3 id=\"h.oq0vzt3p6ml8\" class=\"heading h2 h3\"><span class=\"c30\"><a id=\"four\"><\/a>4. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-vonage\" target=\"_blank\" rel=\"noopener noreferrer\">Vonage<\/a>: A feature-rich option<\/span><\/h3>\n<h3 id=\"h.ay3uoj1t41gv\" class=\"c5 c7\"><strong><span class=\"c15\">The upsides<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">When it comes to additional features offered beyond VoIP service, Vonage ranks near RingCentral. Plus, Vonage users are happy overall with the app\u2019s ease of use, the depth of features in the team messaging function, and the number of third-party integrations included in their plans. They also have a good-sized base of customers who are small business owners, which means they know what they\u2019re doing when it comes to your unique needs.<\/span><\/p>\n<p class=\"c1\"><img decoding=\"async\" class=\"aligncenter wp-image-44396 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image10.png\" alt=\"vonage UI \" width=\"620\" height=\"620\" \/><\/p>\n<h3 id=\"h.ikhp3p719b5d\" class=\"c5 c7\"><strong><span class=\"c15\">The drawbacks<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">With one of the most costly price tags on this list, you might expect a top-notch customer service experience. But there were a few recurring themes in user reviews that make you go, \u201cHmm\u2026\u201d<\/span><\/p>\n<p class=\"c0 c7\">Behind the scenes, Vonage seems to run more like a traditional phone company than a cloud communications service. According to some former users, Vonage offers two-year contracts that are hard (and expensive) to break. Others complained of billing errors that customer service took a long time to refund. Still others mention the sales team promising them the right to cancel service without penalty, only to be hit with a huge cancellation fee.<sup><a id=\"ftnt_ref3\" href=\"#ftnt3\">[3]<\/a><\/sup><\/p>\n<p class=\"c0 c7\"><span class=\"c2\">It\u2019s possible that you\u2019ll have a worry-free experience with Vonage, thanks to their feature-rich app that\u2019s user friendly, but make sure you ask lots of questions upfront and get guarantees in writing before signing that contract.<\/span><\/p>\n<h3 id=\"h.mdr6k9k2z5gz\" class=\"heading h2 h3\"><span class=\"c30\"><a id=\"five\"><\/a>5. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-dialpad\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dialpad<\/a>: Low-cost options for small businesses<\/span><\/h3>\n<h3 id=\"h.nzxjff2anh21\" class=\"c5 c7\"><strong>The upsides<\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">Dialpad offers some quality, low-cost options for small businesses. Customers appreciate the easy installation and ease of use, and Dialpad integrates with a few of the big-name apps: Salesforce, Zendesk, Microsoft 365, and a handful of others. Their paid plans include some of the features RingCentral offers: cloud phone, video, and text messaging capabilities, as well as internal group chat in one app.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-44390\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image4-1024x698.png\" alt=\"dialpad UI\" width=\"1024\" height=\"698\" \/><\/p>\n<h3 id=\"h.990mldshasa1\" class=\"c5 c7 c23\"><strong><span class=\"c15\">The drawbacks<\/span><\/strong><\/h3>\n<p class=\"c0 c7\">But just like the other more cost-conscious options on this list, you might notice the difference in quality. While RingCentral guarantees just about the highest level of phone service in the industry, Dialpad customers have complained about spotty calls over Wi-Fi at times.<sup><a id=\"ftnt_ref4\" href=\"#ftnt4\">[4]<\/a><\/sup><span class=\"c2\">\u00a0<\/span><\/p>\n<p class=\"c0 c7\">Also, their video conferencing software is in flux; they recently acquired Highfive for this functionality within the app after outgrowing UberConference.<sup><a id=\"ftnt_ref5\" href=\"#ftnt5\">[5]<\/a><\/sup>\u00a0This could mean the video portion of Dialpad improves and becomes more powerful. But there could also be some growing pains that customers feel while the companies merge, especially when it comes to tech support for the new service. Only time will tell.<\/p>\n<h3 id=\"h.c5qriakeem1j\" class=\"heading h2 h3\"><span class=\"c30\"><a id=\"six\"><\/a>6. Star2Star: Easy to use<\/span><\/h3>\n<h3 id=\"h.2auvlo1m0abx\" class=\"c5 c7\"><strong><span class=\"c15\">The upsides<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">Star2Star is another top contender for small business VoIP, offering a 99.999% uptime SLA just like RingCentral. Customers seem happy with the ease of use and price, and Star2Star touts being affordable. However, they don\u2019t list their plan prices on the website.<\/span><\/p>\n<p class=\"c0 c7\"><span class=\"c2\">Star2Star has also come out strong on their disaster recovery capabilities: the ability to keep your business up and running no matter what happens, thanks to the cloud and constant monitoring of service.<\/span><\/p>\n<p class=\"c1\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-44388\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/image1.png\" alt=\"star2star ui\" width=\"1000\" height=\"587\" \/><\/p>\n<h3 id=\"h.89ob0kkclamy\" class=\"c5 c7\"><strong><span class=\"c15\">The drawbacks<\/span><\/strong><\/h3>\n<p class=\"c0 c7\"><span class=\"c2\">Star2Star includes the ability for external collaboration through their messaging feature, but it\u2019s limited to, at most, 20 outside contributors at their highest price point. This might not be the best product for your business if you\u2019re any kind of consulting or creative team that collaborates heavily with your clients, sending drafts or other items back and forth for multiple projects at once via the messaging function.<\/span><\/p>\n<p class=\"c0 c7\"><span class=\"c2\">It\u2019s also unclear what the video conferencing capacities are at each pricing tier, so be sure to ask about this if face-to-face remote meetings are important to your business.<\/span><\/p>\n<h2 id=\"h.72r07hzhe4da\" class=\"c19 heading h3 h2\"><span class=\"c20\">And the best alternative to 3CX is\u2026<\/span><\/h2>\n<p class=\"c0\"><span class=\"c2\">RingCentral is the clear industry leader and offers some serious bang for your buck, thanks to hundreds of integrations, team collaboration tools, and high-quality phone and video service. But we know every small business is different, and that\u2019s why we pulled together this diverse set of tools for you to investigate as you weigh your options and priorities.<\/span><\/p>\n<p class=\"c0\">It\u2019s always a good idea to take these products for a test drive with your team, so you can choose with confidence the option that makes their lives easier and increases productivity. Our biggest advice: take advantage of free trials or demos from the tools on this list, or others that you\u2019re researching, before you buy.<\/p>\n<hr class=\"c16\" \/>\n<div>\n<p class=\"c13\"><a id=\"ftnt1\" href=\"#ftnt_ref1\">[1]<\/a><span class=\"c10\">\u00a0 <a href=\"https:\/\/techradar.com\/best\/best-voip-service\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/techradar.com\/best\/best-voip-service<\/a><\/span><\/p>\n<\/div>\n<div>\n<p class=\"c13\"><a id=\"ftnt2\" href=\"#ftnt_ref2\">[2]<\/a><span class=\"c10\">\u00a0<a href=\"https:\/\/capterra.com\/p\/168394\/Fuze\/reviews\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/capterra.com\/p\/168394\/Fuze\/reviews<\/a><\/span><\/p>\n<\/div>\n<div>\n<p class=\"c13\"><a id=\"ftnt3\" href=\"#ftnt_ref3\">[3]<\/a><span class=\"c18\">\u00a0<\/span><span class=\"c3 c18\"><a class=\"c9\" href=\"https:\/\/www.capterra.com\/p\/159047\/Vonage-Business\/#reviews\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.capterra.com\/p\/159047\/Vonage-Business\/#reviews<\/a><\/span><\/p>\n<\/div>\n<div>\n<p class=\"c13\"><a id=\"ftnt4\" href=\"#ftnt_ref4\">[4]<\/a><span class=\"c18\">\u00a0<\/span><span class=\"c29 c23 c35\"><a class=\"c9\" href=\"https:\/\/www.capterra.com\/p\/148730\/Dialpad\/reviews\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.capterra.com\/p\/148730\/Dialpad\/reviews\/<\/a><\/span><\/p>\n<\/div>\n<div>\n<p class=\"c13\"><a id=\"ftnt5\" href=\"#ftnt_ref5\">[5]<\/a><span class=\"c18\">\u00a0<\/span><span class=\"c3 c18\"><a class=\"c9\" href=\"https:\/\/techcrunch.com\/2020\/09\/01\/dialpad-acquires-video-conferencing-service-highfive\/\">https:\/\/techcrunch.com\/2020\/09\/01\/dialpad-acquires-video-conferencing-service-highfive\/<\/a><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Updated Oct 2020 We wager you landed on this article for one of two reasons: You currently use 3CX and think it\u2019s time to look for a new VoIP provider, or You\u2019ve researched 3CX but aren\u2019t sure it\u2019s the right choice for your business. Whether it\u2019s one of these cases or a mystery third, you\u2019ve &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[4606,18819,20934,14203,18776,13709,162,18777,106],"class_list":["post-44385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-ucaas","tag-3cx","tag-3cx-alternatives","tag-8x8","tag-dialpad","tag-fuze","tag-small-business","tag-star2star","tag-voip"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The best 3CX alternatives, ranked for small businesses | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover affordable VoIP alternatives to 3CX products that are great for small 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