{"id":44361,"date":"2020-10-14T19:33:14","date_gmt":"2020-10-14T19:33:14","guid":{"rendered":"\/us\/en\/blog\/?p=44361"},"modified":"2024-07-24T08:13:08","modified_gmt":"2024-07-24T15:13:08","slug":"thanks-to-ringcentral-the-quarantine-didnt-leave-this-packaging-suppliers-it-team-boxed-in","status":"publish","type":"post","link":"\/us\/en\/blog\/thanks-to-ringcentral-the-quarantine-didnt-leave-this-packaging-suppliers-it-team-boxed-in\/","title":{"rendered":"Thanks to RingCentral, the quarantine didn\u2019t leave this packaging supplier\u2019s IT team boxed in"},"content":{"rendered":"

IPS Packaging & Automation<\/a> is a national leader in packaging supply and equipment distribution, and you\u2019ve almost certainly encountered their work. When manufacturers and brands need to package their products cost-effectively, safely, and beautifully, they turn to IPS Packaging & Automation.<\/p>\n

The nationwide distributor of packaging supplies and equipment has been a preferred, trusted partner of top product manufacturers and retailers for decades\u2014not only for its innovative packaging solutions but also for the company\u2019s unparalleled customer service. To cite just one example, Honda recognized IPS Packaging & Automation with its \u201cExcellence in Delivery\u201d award in 2018.<\/p>\n

And when the COVID-19 pandemic forced the company to temporarily close its offices and transition to a remote workforce, IPS had the cloud communications solution it needed to continue offering world-class customer service even with the majority of its support staff working from home.<\/p>\n

Upgrading its phone system in response to a different disaster<\/strong><\/h3>\n

IPS Packaging & Automation had already switched to RingCentral\u2019s all-in-one cloud communications solution a couple of years before the pandemic. The catalyst for that technology migration had been a disaster of a different type: its existing on-prem system was gradually falling out-of-date, and then the system\u2019s manufacturer permanently closed its doors.<\/p>\n

Josh Palmer, the company\u2019s IT Support Specialist, recalls that \u201cWhen the manufacturer went out of business, we had trouble getting phone support, finding new hardware for the system, and adding phone licenses.\u201d<\/p>\n

Josh adds that the increasing amounts of trouble the phone system was causing also provided the company a great opportunity to solve several other IT communications challenges. For example, the staff was eager to get rid of the company\u2019s desktop fax machines and switch to a better video conferencing service than the single-license account that the entire company was sharing.<\/p>\n

\u201cRingCentral allowed us to put all of these communications services on one cloud app that our employees could use anywhere,\u201d says Josh.<\/p>\n

Prepared even for the unforeseeable<\/strong><\/h3>\n

Because the company already had a cloud app that enabled its staff to take and make business calls, send and receive digital faxes, and host and schedule video conferences from anywhere, IPS was able to transition very smoothly to remote work during the quarantine period.<\/p>\n

In fact, as Josh points out, the company and its employees actually thrived during shelter in place orders, thanks in large part to RingCentral. One example he cites is the fact that being at home encouraged our sales reps to take advantage of tools like RingCentral Video, which let them have face-to-face calls with customers even though they couldn\u2019t visit their offices. \u201cThat definitely helped improve our communications and deepen relationships with our customers,\u201d Josh says.<\/p>\n

\u201cI can\u2019t imagine the nightmare of trying to adjust everyone during the lockdowns if we didn\u2019t have RingCentral,\u201d he adds. \u201cBut all we had to do was make sure everyone had the app on their computer or on their mobile phone. That was it. Everyone was up and running at home\u2026 taking customer calls, faxing online, hosting video calls<\/a>\u2026 with no trouble.\u201d<\/p>\n

Read the IPS Packaging & Automation success story<\/p>\n