{"id":44356,"date":"2020-10-07T14:39:40","date_gmt":"2020-10-07T21:39:40","guid":{"rendered":"\/us\/en\/blog\/?p=44356"},"modified":"2024-07-25T06:54:00","modified_gmt":"2024-07-25T13:54:00","slug":"why-interoperability-is-the-key-to-post-pandemic-telehealth-growth","status":"publish","type":"post","link":"\/us\/en\/blog\/why-interoperability-is-the-key-to-post-pandemic-telehealth-growth\/","title":{"rendered":"Why interoperability is the key to post-pandemic telehealth growth"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As a result of the current global health crisis, the need for telehealth has never been greater. Moreover, the demand for telehealth services has skyrocketed. Yet, when the pandemic has finally been eradicated, telehealth faces a reckoning moment\u2014specifically, the healthcare industry must address the issue of interoperability.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/lp\/covid19-offer.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">(Help connect your patients to telehealth services with RingCentral Office\u2014it\u2019s currently free for healthcare providers.)<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Why is interoperability crucial? What can be done about it to ensure the seamless delivery of telehealth services in the future?<\/span><\/p>\n<h3><b>What is interoperability in healthcare?\u00a0<\/b><\/h3>\n<p><a href=\"https:\/\/www.himss.org\/resources\/interoperability-healthcare\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Interoperability<\/span><\/a><span style=\"font-weight: 400;\"> refers to the ability of different information systems, devices, and applications to access, exchange, integrate, and cooperatively utilize data in a coordinated way. This access, exchange, integration, and cooperative use should take place within and across organizational, regional, and national boundaries so that information is portable. Portable information enables better health outcomes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Interoperability can only take place if there are standards that allow information to be shared securely and appropriately across an organization, and even with an individual.\u00a0<\/span><\/p>\n<h3><b>What\u2019s the connection between interoperability and telehealth?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Interoperability has become an increasingly important topic within the healthcare field, especially in the realm of telehealth. There are two primary areas of telehealth that are impacted by the issue of interoperability:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/hitconsultant.net\/2020\/07\/31\/telehealth-covid-19-challenges-payers-providers\/#.X2T3TtxKiM-\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Interoperability as it pertains to electronic health records<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrated multi-channel collaboration <\/span><\/li>\n<\/ul>\n<h3><b>Leveraging cloud communications platforms for telehealth delivery<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">How can a modern UCaaS (<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Unified Communications as a Service<\/a>) platform be utilized as the telehealth system for a provider?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider\u00a0<\/span><a href=\"http:\/\/americantelemed-5096139.hs-sites.com\/ata19-telehealth-interoperability\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">video conferencing<\/span><\/a><span style=\"font-weight: 400;\"> as an example. There are robust video conferencing standards such as\u00a0<\/span><a href=\"https:\/\/searchunifiedcommunications.techtarget.com\/answer\/Differences-between-H323-and-SIP\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">SIP\/H323<\/span><\/a><span style=\"font-weight: 400;\">, which support UCaaS and multimedia communications. Yet, new options such as<\/span>\u00a0<a href=\"https:\/\/webrtc.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">WEBRTC<\/span><\/a><span style=\"font-weight: 400;\"> (an open-source framework for web browsers that enables real-time communication) are also emerging. These standards support the seamless integration of message, video, and phone capabilities with various clinical applications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, providers want these integrated communications capabilities available during a telehealth visit. That means they should be able to message, video conference, talk, share documents or their desktops, and more.<\/span><\/p>\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tTelehealth technology integration checklist\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tAssess whether the solution you want will work with the systems and applications you already have.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/netstorage.ringcentral.com\/documents\/ringcentral-telehealth-technology-integration-checklist.pdf', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">Download Now<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section>\n<h3><b>What happens when there isn\u2019t healthcare interoperability?\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When there isn\u2019t healthcare interoperability for communications platforms,\u00a0<\/span><a href=\"https:\/\/telehealth.training\/articles\/3-Challenges-of-Telehealth-Video-Conferencing-and-How-to-Overcome-Them\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">two issues arise<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Disparity between patients\u2019 devices\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Disparity between patients\u2019 internet connections\u00a0<\/span><\/li>\n<\/ol>\n<p><b>1. Disparity between patients\u2019 devices<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Not every patient has the latest and greatest computer, tablet, or laptop. They might be using an older device, or a less expensive, less sophisticated device with an operating system that can\u2019t accommodate the latest video conferencing standards or other communications platform capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, the patient with such a device will have a poorer experience than someone who has a device that is more modern or is compatible with the latest standards and capabilities.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-44363 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/interoperability-telehealth-growth.jpg\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><b>2. Disparity between patients\u2019 internet connections<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Another healthcare interoperability issue is the difference between patients\u2019 internet connections. Home and office internet connections weren\u2019t designed to handle <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>, which are a significant component of telehealth services today. Internet providers previously assumed that consumers would be downloading content, rather than essentially uploading content in real time (which is what takes place during a video conference).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Poor internet connections affect the patient experience, too. When patients have difficulty seeing or hearing their practitioner due to an unstable connection, they miss out on valuable information and feel frustrated.<\/span><\/p>\n<h3><b>How can healthcare interoperability challenges be solved?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">How can the problem of healthcare interoperability be solved? More to the point, who should be responsible for making this issue a thing of the past?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud communications vendors must develop integrations with core clinical application environments like the EMR and patient portals. These integrations will help ensure that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Video conferences are clear and audible.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Their telehealth services platforms include a variety of messaging, video, and telephony features.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Patients can have a positive telehealth experience.\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>What can healthcare organizations do now?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Healthcare organizations can take steps right now to ensure telehealth services interoperability by <a href=\"\/us\/en\/blog\/top-3-healthcare-communications-challenges-for-2020-and-how-to-solve-them\/\" target=\"_blank\" rel=\"noopener noreferrer\">choosing the right healthcare communications platform<\/a>. Market-leading solutions overcome healthcare interoperability barriers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">These platforms include messaging, video, and telephony capabilities.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The solution enables a secure, no-download user experience.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The software works on a variety of devices.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The solution is HITRUST certified.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The solution integrates with and can be launched from within a patient portal.<\/span><\/li>\n<\/ul>\n<h3><b>Telehealth services post-public health crisis<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The current public health crisis won\u2019t last forever. As the threat fades, healthcare providers will begin operating normally. So, what will that mean for telehealth services?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A logical assumption would be that patients won\u2019t want to use telehealth services if they can see their providers in person. Yet, that would be an incorrect assumption; a May 2020 McKinsey study shows that\u00a0<\/span><a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare-systems-and-services\/our-insights\/telehealth-a-quarter-trillion-dollar-post-covid-19-reality\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">76% of patients<\/span><\/a><span style=\"font-weight: 400;\"> want to use telehealth going forward. Patients want telehealth services because they\u2019re a convenient and safe alternative to on-site healthcare.\u00a0<\/span><\/p>\n<blockquote>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u201cA May 2020 McKinsey report shows 76% of patients want to use telehealth going forward.\u201d<\/span><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">The <a href=\"\/us\/en\/blog\/telehealth-is-a-success-but-whats-next\/\" target=\"_blank\" rel=\"noopener noreferrer\">demand for telehealth services isn\u2019t going to disappear<\/a> just because traditional healthcare is available again. Providers need to invest in healthcare communications platforms that enable the effective, efficient delivery of telehealth services. These platforms should enable providers to deliver house calls from anywhere and meet their patients on their terms. <a href=\"https:\/\/www.ringcentral.com\/telehealth\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about RingCentral&#8217;s telehealth capabilities<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Providers can start taking steps now to prepare for a post-pandemic reality (which includes the existence and growth of telehealth services). Healthcare interoperability shouldn\u2019t be a barrier to receiving telehealth services. Choose the right healthcare communications platform today. <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html#SFForm?__mscta=2451_83898_7398\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Request a demo of RingCentral&#8217;s cloud communications solution for healthcare providers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a result of the current global health crisis, the need for telehealth has never been greater. Moreover, the demand for telehealth services has skyrocketed. Yet, when the pandemic has finally been eradicated, telehealth faces a reckoning moment\u2014specifically, the healthcare industry must address the issue of interoperability. (Help connect your patients to telehealth services with &#8230;<\/p>\n","protected":false},"author":292,"featured_media":44378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[1682,12392,7970,19847],"class_list":["post-44356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-healthcare","tag-interoperability","tag-telehealth","tag-telehealth-services-interoperability"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why interoperability is the key to post-pandemic telehealth growth | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Healthcare interoperability, especially related to communications platforms, will determine the success of telehealth in 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Mehaffey","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","caption":"Lance Mehaffey"},"description":"Lance Mehaffey has spent over 20 years exploring the healthcare space as a facility administrator and while leading the industry go-to-market and sales enablement strategy for global information and communication technology companies. He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.","sameAs":["https:\/\/Ringcentral.com"],"url":"\/us\/en\/blog\/author\/lance-mehaffey\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/telehealth-services-1.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/lance-mehaffey\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Lance Mehaffey<\/span><\/a>","rc_author_full_name":"Lance Mehaffey","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Lance-Headshot-11-21-22.jpg","rc_author_link":"\/us\/en\/blog\/author\/lance-mehaffey\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">Healthcare<\/a><a href=\"\/us\/en\/blog\/category\/telehealth\/amp\">, Telehealth<\/a>","amp_link":"\/us\/en\/blog\/why-interoperability-is-the-key-to-post-pandemic-telehealth-growth\/amp","excerpt_title":"Why interoperability is the key to post-pandemic teleheal...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=44356"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/44356\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/44378"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=44356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=44356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=44356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}