{"id":44250,"date":"2020-10-01T06:19:05","date_gmt":"2020-10-01T06:19:05","guid":{"rendered":"\/us\/en\/blog\/?p=44250"},"modified":"2020-10-02T01:47:41","modified_gmt":"2020-10-02T01:47:41","slug":"telehealth-is-a-success-but-whats-next","status":"publish","type":"post","link":"\/us\/en\/blog\/telehealth-is-a-success-but-whats-next\/","title":{"rendered":"Telehealth is a success. But what\u2019s next?"},"content":{"rendered":"

The year 2020 is poised to be one of the most transformational periods in healthcare ever.<\/span>\u00a0<\/span><\/p>\n

Almost overnight, COVID-19 and the ensuing lockdowns disrupted decades of healthcare delivery protocols as well as patients\u2019 needs and expectations, shifting previously in-person services onto the internet.<\/span><\/p>\n

While COVID-19 turned healthcare upside down, there\u2019s one silver lining to this crisis. Thanks to new technologies, lockdowns, and temporary waivers on Medicare limitations, <\/span>telehealth usage has skyrocketed<\/b>.<\/span><\/p>\n

According to data from McKinsey, the\u00a0<\/span>rate of U.S. consumers using telehealth services<\/span><\/a> has more than quadrupled during the pandemic, surging from 11% in 2019 to 46%. Healthcare providers are seeing as many as 175 times the number of patients virtually as they did before COVID-19.<\/span><\/p>\n

How telehealth is redefining care delivery<\/b><\/h3>\n

In a recent\u00a0<\/span>RingCentral<\/span><\/a>-hosted Twitter chat\u2014<\/span>#RCChat<\/span><\/a>\u2014B2B influencer <\/span>Evan Kirstel<\/span><\/a> and seasoned healthcare professional <\/span>Lance Mehaffey<\/span><\/a> discussed the future of telehealth, including how web chat technology, cloud communications, and telehealth go together.<\/span><\/p>\n

The rapid rate of adoption this year is impressive. Virtual care experiences provide a great opportunity to examine the potential of telehealth as a formidable healthcare delivery model in the future\u2014helping to identify what works and what doesn\u2019t.<\/span><\/p>\n

\u201cNearly 90% of patients felt their telehealth visit was as good or better than an in-office visit,\u201d Mehaffey told Twitter chat participants.<\/span>\u00a0<\/span><\/p>\n

\u201cThere is a perception that<\/span>\u00a0#virtualcare<\/span><\/a> is 2nd best, when in reality, the continuous, proactive care we provide is more than just a stopgap during\u00a0<\/span>#COVID<\/span><\/a>,\u201d noted\u00a0<\/span>@CareByFirefly<\/span><\/a>, a telehealth provider based in Boston. \u201cVirtual-first primary care gives the ability to quickly get in contact with a care team and formulate the most effective plan.\u201d<\/span>\u00a0<\/span><\/p>\n

They went on to tweet: \u201cOur patients have expressed time and again how impressed they have been with the ability to continue conversations with their care team. Follow-ups after appointments or referrals give patients consistent and proactive care, and they love that!\u201d<\/span><\/p>\n

Building on these positive experiences, <\/span>@EvanKirtsel<\/span><\/a> predicts the double-punch of accessibility to telehealth services and internet-enabled monitoring devices\u2014such as insulin pumps\u2014will help to reduce demands on the healthcare system.<\/span><\/p>\n

Given that six in 10 U.S. adults have a chronic condition (and four in 10 have two or more chronic diseases), the potential of telehealth to improve the speed and access to care could prove to be a game changer.<\/span><\/p>\n

Improving the pain of telehealth<\/b><\/h3>\n

But despite positive assessments of telehealth experiences during the pandemic, the virtual delivery of healthcare services has not been entirely pain-free for providers. Moving forward, a failure to reduce the key challenges medical providers have experienced may dampen the future potential of telehealth.<\/span><\/p>\n

\u201cWorkflow seems to be a challenge in many physician practices,\u201d tweeted Kirstel. \u201cAdmin staff [are] somewhat overwhelmed by all the new tech.\u201d Concerns include not only providing reliable, secure, and simple connectivity with patients, but also administrative challenges such as scheduling and integrating patient EMRs.<\/span>\u00a0<\/span><\/p>\n

These reported drawbacks underscore the need to employ the right telehealth technology. \u201cHigh-quality voice, video, and messaging are fundamental to telehealth success!\u201d says Kirstel. Layering CCaaS (Contact Center as a Service) atop of a cloud-based unified video, voice, and messaging platform can further support the broader patient experience, enhancing aspects such as scheduling and delivery of care.<\/span><\/p>\n

The future is telehealth<\/b><\/h3>\n

According to Accenture,<\/span>\u00a0over 60% of patients want to continue using telehealth services after the public health crisis ends<\/span><\/a>.<\/span><\/p>\n

In addition, McKinsey reports that healthcare providers have a more positive view and are more comfortable using telehealth than they were before the pandemic.<\/span>\u00a0<\/span><\/p>\n

Given that both patients and providers have favorable assessments, it seems evident that telehealth is a delivery model for the future. To ease the way, providers must now give careful thought to the technology they employ to support virtual care models.<\/span><\/p>\n

\u201c<\/span>Integrating CCaaS and UCaaS to EMR-based patient portals will enhance telehealth service scheduling, delivery, and patient experience<\/span><\/a>. This enables web chat-based telehealth inquiries and scheduling, another efficient digital channel to connect patients and providers,\u201d says Mehaffey.<\/span><\/p>\n

For more on how telehealth will drive the future of healthcare, and how providers can enable optimal virtual care services via the cloud,\u00a0<\/span>download our new white paper<\/span><\/a> by Spyglass Consulting now. And join the conversation about the future of telehealth <\/span>with <\/span>@RingCentral<\/span><\/a> at<\/span> #RCChat<\/span><\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The year 2020 is poised to be one of the most transformational periods in healthcare ever.\u00a0 Almost overnight, COVID-19 and the ensuing lockdowns disrupted decades of healthcare delivery protocols as well as patients\u2019 needs and expectations, shifting previously in-person services onto the internet. While COVID-19 turned healthcare upside down, there\u2019s one silver lining to this …<\/p>\n","protected":false},"author":29,"featured_media":44251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[1855,7970,18891],"class_list":["post-44250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-cloud-communications","tag-telehealth","tag-web-chat-technology"],"acf":[],"yoast_head":"\nTelehealth is a success. 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