{"id":43962,"date":"2020-08-01T14:33:05","date_gmt":"2020-08-01T14:33:05","guid":{"rendered":"\/us\/en\/blog\/?p=43962"},"modified":"2026-01-23T02:08:27","modified_gmt":"2026-01-23T10:08:27","slug":"internal-communication-tools","status":"publish","type":"post","link":"\/us\/en\/blog\/internal-communication-tools\/","title":{"rendered":"10 internal communication tools for businesses on a budget"},"content":{"rendered":"<p>If you want to run your business efficiently, your team needs to know how to communicate.\u00a0From cutting down on errors to encouraging employees to work more efficiency, the benefits of effective communication are well documented.<\/p>\n<p>Sure, that much is clear.<\/p>\n<p>Here\u2019s the deal, though: most businesses aren\u2019t as good at communicating as they think they are.<\/p>\n<p>In fact, a recent survey found that while 89% of workers agree that communication is \u201cimportant,\u201d 8 out of 10 employees rate their own business\u2019s communication as either average or poor.<sup>1<\/sup><\/p>\n<p>Yikes.<\/p>\n<p>In our experience, so much of a business\u2019s ability to communicate depends on the tools in their toolbox.<\/p>\n<p>Oh, and also making sure that those tools are consolidated and actually work in tandem.<\/p>\n<p>In this guide, we\u2019ll highlight which internal communication tools can help teams of all shapes and sizes can use to work better together\u2014feel free to skip ahead to the tools if you&#8217;d like:<\/p>\n<ul>\n<li>10 types of internal communication tools\n<ul>\n<li><a href=\"#one\">Team messaging<\/a><\/li>\n<li><a href=\"#two\">Video conferencing<\/a><\/li>\n<li><a href=\"#three\">Email<\/a><\/li>\n<li><a href=\"#four\">SMS<\/a><\/li>\n<li><a href=\"#five\">Employee engagement<\/a><\/li>\n<li><a href=\"#six\">Project management<\/a><\/li>\n<li><a href=\"#seven\">File sharing<\/a><\/li>\n<li><a href=\"#eight\">Helpdesk<\/a><\/li>\n<li><a href=\"#nine\">Social media<\/a><\/li>\n<li><a href=\"#ten\">Calendar<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#three\">3 things you need to do to get your team onboard with a new internal communication tool<\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">\ud83d\udd0d\u00a0 Are you thinking about purchasing a new communication tool and unsure how to get started? Here&#8217;s a checklist to help you pick the right one for your business.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/checklist\/communication_tools.pdf\" data-id=\"69d1e5a157a0e\" id=\"69d1e5a157a0e\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d1e5a157a0e.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705  Get the checklist<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free checklist to pick the right communication tool for your business. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d1e5a157a0e.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.ringcentral.com\/remote-work-playbook.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-full wp-image-42323\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/remote-work-playbook.png\" alt=\"remote-work-playbook\" width=\"1024\" height=\"364\" \/><\/a><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">10 types of internal communication tools (and when to use each one)<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We&#8217;re spoiled for choice when it comes to software. Actually, it can be downright overwhelming.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t sweat it. Below we\u2019ve broken down 10 types of internal communication tools to help you address specific problems related to poor team communication.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"one\"><\/a><br \/>\n1. Team messaging apps: For quick questions and check-ins<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Despite popular belief, not every conversation with your coworkers needs to be an email chain.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes you just need a quick \u201cyes\u201d or \u201cno\u201d to move forward on a project. Team messaging apps allow coworkers to check-in with each other or qualify questions without having to play email tag.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With these apps, you and your team can effectively be \u201calways on\u201d during work hours. This also reduces the need to walk over to someone\u2019s desk or block off time in someone&#8217;s calendar for a meeting that only lasts two minutes. Team messaging tends to be most effective when you need a form of communication that&#8217;s quick and seamless.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s desktop and mobile apps<\/a><\/span><span style=\"font-weight: 400;\"> make it a cinch to keep in touch with your teammates, contractors, and even clients. Beyond simple messaging, it also lets you share files and collaborate on documents without having to leave the platform\u2014a smart alternative to email chains where readers (and files) can get lost:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-full wp-image-43590\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/file-sharing-integrations-with-dropbox-and-box.gif\" alt=\"file sharing in RingCentral's cloud collaboration solution\" width=\"800\" height=\"699\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">An added bonus of RingCentral is that you can have not only company-wide messaging threads, but also team and project-specific chats. For example, you can give your sales or product team a private place to collaborate and go back and forth. This is particularly helpful for sharing sensitive information that your whole company doesn\u2019t need to see (think: revenue numbers, hiring decisions, and so on):<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-43077\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/Jupiter_Clean-screen_closed-right-nav-1024x601.png\" alt=\"team messaging in RingCentral app\" width=\"1024\" height=\"601\" \/><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"two\"><\/a><br \/>\n2. Video conferencing tools: For virtual one-on-ones and presentations alike<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/virtual-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Video meetings<\/span><\/a><span style=\"font-weight: 400;\"> are becoming more and more popular, especially in the wake of COVID-19. Expect them to become more commonplace moving forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meeting virtually makes it possible to bring together remote teams and distributed employees <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/face-to-face-interactions\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">face-to-face<\/span><\/a><span style=\"font-weight: 400;\">. Communicating exclusively via text or phone is fine, but it can be difficult to create a sense of camaraderie without at least <\/span><i><span style=\"font-weight: 400;\">some<\/span><\/i><span style=\"font-weight: 400;\"> face time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Putting together a video meeting is also much quicker and easier to navigate versus trying to secure a physical space. Rather than wrangle your coworkers into a meeting room, video chats can be done quite literally anywhere and everywhere (via mobile, too):<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral app for Desktop: Message. Video. Phone.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/EbIAZJd9rCU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With more robust <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-video-conferencing-for-small-businesses\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing platforms<\/a>, you can initiate one-on-ones or conduct full-blown meetings with larger groups. HD video and features such as <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/screen-sharing-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">screen sharing<\/a> make it a cinch to review documents, share reports, and conduct presentations:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-43675\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/screen-share-1024x658.png\" alt=\"screen sharing in RingCentral Video\" width=\"1024\" height=\"658\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Another benefit of using RingCentral is that our video solution integrates with the rest of the internal communication tools on our list. Need to move from a chat message to a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a>? Want to schedule a video meeting via email? No problem. (More on that later.)<\/span>\u200b<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>Most teams will need more than one way to communicate with each other. For example, video conferencing is great, but sometimes you need to just make a phone call or send someone a message. For small businesses in particular, it&#8217;s wise to look at tools that can cover a few of these communication channels, rather than paying for many separate tools that can only do one thing.<\/p>\n<hr \/>\n<\/div>\n<p><span style=\"font-weight: 400;\">\ud83e\udd2f On top of all this, RingCentral could save you up to $400 an hour in IT costs.\u00a0<\/span><\/p>\n<p>Explore the RingCentral Advantage for small businesses:<\/p>\n<p><span style=\"font-weight: 400;\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Take the tour<\/button><\/span><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\"><a id=\"three\"><\/a><br \/>\n3. Email: an old-school way to keep your employees in the loop<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Although we might rag on email from time to time, it\u2019s definitely not going anywhere any time soon.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, email remains one of the most-used<\/span> internal corporate communication tools <span style=\"font-weight: 400;\">for today\u2019s companies.<sup>2<\/sup> Considering that pretty much anyone who\u2019s ever used a computer probably has an email address, it\u2019s clear why.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email can also be versatile, depending on how you use it. For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Company updates, announcements, and newsletters<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Surveys and questionnaires (see the example from SurveyMonkey below)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scheduling meetings and events<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">One upside of using email to communicate is for the sake of documentation. For example, employees can clearly highlight their past conversations with coworkers, requests, and so on. The fact that email is so universally understood also means that there\u2019s no real onboarding involved:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-large wp-image-43964\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/busy-email-inbox-1024x455.jpg\" alt=\"busy email inbox\" width=\"1024\" height=\"455\" \/>\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The obvious downside of email is that it can be time-consuming if you don\u2019t stay on top of your inbox or organize past email threads, which makes it hard to reference old conversations. One of the biggest struggles in almost every workplace today is the constant battle to hit &#8220;inbox zero&#8221;\u2014which often takes up a disproportionate amount of time and prevents you from, you know, actually getting down to business.<\/span><\/p>\n<hr \/>\n<p>\ud83d\udcb8 Learn everything you need to know about managing your business&#8217; finances while working remotely. Grab this free guide, created in collaboration with Bench.<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/remote_work_finances_guide.pdf\" data-id=\"69d1e5a157b82\" id=\"69d1e5a157b82\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d1e5a157b82.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Download the free guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Get a handle on your business finances. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Grab it now\">Grab it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d1e5a157b82.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h3><\/h3>\n<h3><span style=\"font-weight: 400;\"><a id=\"four\"><\/a><br \/>\n4. SMS: Bite-sized updates that reach your employees anywhere<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Not unlike email, text messaging is commonplace in a day and age where we\u2019re glued to our smartphones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although you might be on the fence about whether or not you should text employees, consider that <\/span><span style=\"font-weight: 400;\">90% of people<\/span><span style=\"font-weight: 400;\"> respond to texts within three minutes.<sup>3<\/sup> Company-wide texts make for quick updates and shorter messages that don\u2019t require an email chain. Check out the example from SimpleTexting below:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43965\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/simple-texting-communication.png\" alt=\"simple texting communication\" width=\"320\" height=\"512\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Keep in mind that texting isn\u2019t always necessary because team messaging apps which have mobile integrations basically have the same function. The upside of team messaging tools is that you don\u2019t have to force employees to use their cell phones at the office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On that note, the key to making SMS work among your internal communication tools is to use it sparingly. Employees would (rightfully) be annoyed if they were spammed by work-related texts day-in and day-out. There\u2019s also the issue of separating your employees\u2019 personal lives from their professional: constantly being texted by your boss might feel a bit Big Brother-ish.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"five\"><\/a><br \/>\n5. Employee engagement tools: Making sure employees are satisfied<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/leadership-employee-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">Employee engagement<\/a> is arguably more important than ever in the modern work environment. From workplace stress to higher expectations from employers, it\u2019s crucial to regularly check in with your team (both for the sake of their well-being and the company&#8217;s performance). An <a href=\"https:\/\/www.sociabble.com\/uses-cases\/for-employee-communication\">employee communication platform<\/a> helps make these check-ins more consistent by giving teams a shared space for updates, feedback, and ongoing conversations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Definitely something different among our other internal communication tools, <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/employee-engagement-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">engagement platforms<\/a> represent a way to gather feedback from employees (anonymously, if you wish) without having to have full-blown conversations. They also encourage honest feedback and make it easier for employees to actually speak their minds.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, tools like Culture Amp track trends among employees in terms of how they feel about their jobs. Assessing these trends, you can determine changes and priorities to keep your employees engaged:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43966\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/culture-amp-employee-engagement-tool.png\" alt=\"culture amp employee engagement tool\" width=\"882\" height=\"342\" \/><\/p>\n<p><span style=\"font-weight: 400;\">An upside to these tools is that they provide valuable insights without eating up anyone\u2019s time. For example, TINYpulse surveys can be sent via email and communicated via \u201cyes\u201d or \u201cno\u201d questions:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43967\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/tinypulse-survey.jpg\" alt=\"tinypulse survey\" width=\"640\" height=\"400\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Listening is a vital aspect of communicating. With these sorts of tools, you can gather important feedback that might go unspoken in regular conversations.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"six\"><\/a><br \/>\n6. Project management tools: Track team projects from Point A to Point B<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/project-management-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Project management tools<\/span><\/a><span style=\"font-weight: 400;\"> have seen an uptick in popularity recently, thanks to their ability to help employees wrangle their week-to-week tasks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By clearly assigning roles and highlighting tasks through Kanban boards (see the Trello template<\/span><span style=\"font-weight: 400;\"> below), teams can hold each other accountable for the progress of any given task. This helps cut down on additional questions or emails to clarify what\u2019s in progress, what isn\u2019t, and what needs to be done to move something forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For organized teams, a project management solution can be a sort of one-stop-shop to determine what any given person at your company is working on. Solutions like Trello\u2019s forever-free platform is among the best free internal communication tools if you\u2019ve never used such an app before:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43968\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/trello-project-management-tool.png\" alt=\"trello project management tool\" width=\"768\" height=\"562\" \/><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a><br \/>\n7. File-sharing apps: Encouraging quicker collaboration<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019re probably seeing a theme here: anything you can do to reduce needless back-and-forth is a plus.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-file-sharing-app\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">File-sharing apps<\/span><\/a><span style=\"font-weight: 400;\"> double as <\/span>effective internal communication tools<span style=\"font-weight: 400;\">, giving your team a space to work together and annotate documents without having to resend the same file (with different versions) over and over.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, tools like <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/google-docs-hacks\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Docs<\/a> allow multiple people to work on the same document or contract at the same time. You can likewise see the history of any given document and revert back to a former version.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus the fact that the platform logs each comment and revision also serves as documentation in terms of who\u2019s contributing:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-43969\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/google-docs-1024x640.gif\" alt=\"google docs\" width=\"1024\" height=\"640\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Tools like Google Docs work best among smaller teams, having too many people working within the same document at once can result in chaos. Thankfully, most file-sharing apps have permissions to ensure that only \u201capproved\u201d users get access to documents to avoid this.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"eight\"><\/a><br \/>\n8. Help desk software: Document employee issues in one place<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While some companies make do with a makeshift help desk, having a dedicated ticketing platform keeps issues such as tech support from overwhelming your IT team\u2019s inboxes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, tools like Zendesk are a lifesaver for tech teams looking to consolidate questions and tickets:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-43970\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/zendesk-1024x640.png\" alt=\"zendesk internal communication tool\" width=\"1024\" height=\"640\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Like other internal communication tools, an IT help desk lets you document issues and keep tabs on progress. Help desk solutions also encourage users to prioritize problems by severity so your company\u2019s most pressing issues get addressed first (think: a company-wide email lockout versus a broken lightswitch).<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"nine\"><\/a><br \/>\n9. Social media: Communicate your employees\u2019 wins and boost team morale<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is a bit of an unconventional one. Social media is perhaps best known as an <em>external<\/em> communication channel. That said, teams can still use it as a means to motivate workers and promote a healthy company culture. (<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/social-media-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about social media best practices<\/a>.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, many companies use LinkedIn and Twitter to highlight employees and celebrate them. Making a conscious effort to shout-out team members is a subtle yet significant way to make them feel more connected to your company. If nothing else, it\u2019s a nice gesture:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43971\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/social-media-shoutouts.png\" alt=\"social media shoutouts\" width=\"493\" height=\"765\" \/><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"ten\"><\/a><br \/>\n10. Calendar tools: Never second-guess someone\u2019s schedule<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Much like email, company calendars are here to stay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of the internal communication tools in this list (including RingCentral!) include some sort of calendar function, but having a dedicated company calendar is particularly useful for avoiding schedule conflicts among bigger teams. For smaller companies especially, having a shared team calendar makes it easier for everyone to see when someone is available for a meeting, who&#8217;s having a busy day, and so on\u2014which can reduce a ton of back-and-forth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below is a detailed company calendar from Airtable, serving as a sort of hybrid scheduler and project management tool. These types of tools can be used to manage your entire team\u2019s calendar and individual schedules alike:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43972\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/airtable-team-calendar-tool.gif\" alt=\"airtable team calendar tool\" width=\"836\" height=\"602\" \/><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"three\"><\/a><br \/>\n3 tips for getting your team onboard with a new internal communication tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">No doubt your business could benefit from better communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But let\u2019s be real: adopting new tools takes time (not to mention the price tag involved).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before we get into the apps themselves, we\u2019ll highlight some tips for choosing your internal communication tools\u2014and best practices for getting your team on board.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Don\u2019t overwhelm your employees with new tools<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Again, you don\u2019t need each and every single tool on this list tomorrow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Figure out what your most pressing problems are first and foremost. For example, are you finding that your team is spending too much time in their inboxes? Team messaging can help. If it\u2019s taking too long to schedule meetings in person, video chat can do the trick.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adopting tools one-by-one avoids the problem of overwhelming your employees. Not only do you want to avoid flooding them with onboarding sessions and information but also avoid forcing them to totally change the way they work.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Drive home the benefits of any given tool you adopt<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is a big must-do\u2014and unfortunately, there&#8217;s no shortcut. You need to be transparent about the benefits of a new tool if you want your team to buy in. If the end result is saving time and tedious work, they\u2019ll be more open to taking the time to learn how to use a new internal communication tool in return.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, be clear about what problems you\u2019re looking to solve. Consider picking your colleagues\u2019 brains to understand which sorts of tools they\u2019re already familiar with and what challenges are <em>really <\/em>bugging them. The <\/span>best internal communication tools<span style=\"font-weight: 400;\"> are, very often, going to be the ones that your team actually enjoys using.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a side note, make it clear that your goal is to make your teammates&#8217; lives easier. Some communication tools (<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/project-management-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">particularly project management tools<\/a>) could be daunting at first simply due to the slew of notifications you get.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Consolidate as many tools as possible<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ideally, you should be able to integrate your internal communications tools with software that you\u2019re already using. This makes sure that adoption is smoother, and likewise your team has to learn and toggle between fewer new tools. For reference, <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral integrations<\/span><\/a><span style=\"font-weight: 400;\"> span everything from email to project management tools and beyond:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-large wp-image-43963\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/ringcentral-app-gallery-1024x553.png\" alt=\"ringcentral app gallery\" width=\"1024\" height=\"553\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Which internal communication tools are your must-haves?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Listen: businesses today need a software stack that empowers workers to communicate <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> collaborate more efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any combination of the tools above can help you do exactly that. Specifically, messaging and meetings via <\/span><a href=\"https:\/\/www.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral<\/span><\/a><span style=\"font-weight: 400;\"> that represent an all-in-one communication solution that any team can adopt ASAP.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><sup>1<\/sup>project.co\/communication-statistics-2020<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><sup>2<\/sup>cmswire.com\/digital-workplace\/why-email-remains-the-top-enterprise-collaboration-tool<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><sup>3<\/sup>simpletexting.com\/ways-to-improve-employee-engagement-with-texting<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to run your business efficiently, your team needs to know how to communicate.\u00a0From cutting down on errors to encouraging employees to work more efficiency, the benefits of effective communication are well documented. Sure, that much is clear. Here\u2019s the deal, though: most businesses aren\u2019t as good at communicating as they think they &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43973,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[3101,15343,18832,9185],"class_list":["post-43962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-communication-tips","tag-internal-communication","tag-internal-communication-tools","tag-team-communication"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>10 internal communication tools for businesses on a budget | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Here are the top 10 internal communication tools that cover everything from video to 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/internal-communication-tools\/amp","excerpt_title":"10 internal communication tools for businesses on a 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