{"id":43876,"date":"2020-09-15T17:19:27","date_gmt":"2020-09-15T17:19:27","guid":{"rendered":"\/us\/en\/blog\/?p=43876"},"modified":"2025-03-13T07:26:08","modified_gmt":"2025-03-13T14:26:08","slug":"how-to-build-a-sales-management-process-for-your-small-business","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-build-a-sales-management-process-for-your-small-business\/","title":{"rendered":"How to build a sales management process for your small business"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When you think of driving business growth, what comes to mind? Launching a new product or service? Rolling out major marketing campaigns? Expanding into new regions?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What about sales?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business success often comes down to the effectiveness of your sales team. If your sales reps can\u2019t sell, it doesn\u2019t matter how great your product or service is \u2014 no one\u2019s buying it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order for your sales reps to be successful, they need strong <\/span><i><span style=\"font-weight: 400;\">sales management<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What is sales management?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u201cManagement\u201d may be a big word, but it breaks down into three easy-to-digest parts.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Operations<\/b><span style=\"font-weight: 400;\">: Your sales operations are essentially your sales team: who they are, how they work, and how they develop their skills and gain experience.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Strategy<\/b><span style=\"font-weight: 400;\">: Your sales strategy is how you sell. The \u201csales pipeline\u201d is a visual representation of the different phases of your sales process. It stretches from prospecting for new leads at the beginning to closing the deal at the end.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Analysis<\/b><span style=\"font-weight: 400;\">: After each sale, look at how the customer moved through the sales pipeline and identify any snags along the way. This lets you go back to your strategy, change what\u2019s underperforming, and strengthen what\u2019s working well.<\/span><\/li>\n<\/ol>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why is sales management important?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Without guidelines or standardized processes, your sales team can feel disjointed. If sales reps are communicating different information, logging deals in different systems, or just working on their own, their performance as a group will be inefficient.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where sales management comes in. Sales management adds structure to your sales process \u2014 directly benefiting everyone from your customer base to your business owner.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">How to create a sales management system\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">So how do you manage the operations, strategy, and analytics of your sales team? Follow these steps to create an effective sales management process.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Get your tools<\/b><span style=\"font-weight: 400;\">: Empower your team with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-enablement-tools\/\"><span style=\"font-weight: 400;\">sales enablement tools<\/span><\/a><span style=\"font-weight: 400;\">, such as CRMs, sales intelligence, communication software, document tracking, customer support, and analytics tools.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Give your team structure<\/b><span style=\"font-weight: 400;\">: Creating structure in your team hierarchy helps newer employees know who to ask for help and gives senior team members the recognition they deserve.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Set goals<\/b><span style=\"font-weight: 400;\">: Psychologists have found that setting specific, ambitious goals boosts team performance into the <\/span><a href=\"https:\/\/sloanreview.mit.edu\/article\/with-goals-fast-beats-smart\/\"><span style=\"font-weight: 400;\">80th percentile<\/span><\/a><span style=\"font-weight: 400;\">. Give your sales reps something to strive towards with a mix of monthly, activity, win-rate, and stretch goals.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Don\u2019t stop training<\/b><span style=\"font-weight: 400;\">: Great sellers keep learning. Introducing your sales team to new techniques, practices, and even new technology helps them stay on their toes.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Reevaluate your sales pipeline<\/b><span style=\"font-weight: 400;\">: Your pipeline needs to stay fluid if you want it to keep working. Keep your pipeline fresh by clearing out bad leads, removing points of friction, and repairing any leaks.<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Learn more about sales management<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Creating a sales management system isn\u2019t a simple task, especially if you\u2019re trying to do it all on your own. To learn more about developing a sales management system, check out my full article on <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-management\/\"><i><span style=\"font-weight: 400;\">How to build a sales management process for your small business.<\/span><\/i><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you think of driving business growth, what comes to mind? Launching a new product or service? Rolling out major marketing campaigns? Expanding into new regions? What about sales? Business success often comes down to the effectiveness of your sales team. If your sales reps can\u2019t sell, it doesn\u2019t matter how great your product or &#8230;<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,43336],"tags":[18812,380],"class_list":["post-43876","post","type-post","status-publish","format-standard","hentry","category-business-leadership","category-sales","tag-busines","tag-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to build a sales management process for your small business | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When you think of driving business growth, what comes to mind? Launching a new product or service? Rolling out major marketing campaigns? 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