{"id":43662,"date":"2020-07-01T18:42:57","date_gmt":"2020-07-01T18:42:57","guid":{"rendered":"\/us\/en\/blog\/?p=43662"},"modified":"2025-03-13T06:25:37","modified_gmt":"2025-03-13T13:25:37","slug":"alternatives-to-broadvoice","status":"publish","type":"post","link":"\/us\/en\/blog\/alternatives-to-broadvoice\/","title":{"rendered":"Alternatives to Broadvoice: The definitive rankings"},"content":{"rendered":"

We wager you’ve landed on this article about alternatives to Broadvoice for one of two reasons:<\/p>\n

You currently use Broadvoice and think it\u2019s time to look for a new VoIP provider,
\nor<\/em>
\nYou\u2019ve researched Broadvoice and aren\u2019t sure it\u2019s the right choice for your business.<\/p>\n

Whether it\u2019s one of these cases or a mystery third, you\u2019ve come to the right place. Broadvoice is a solid PBX provider, especially for small businesses on a budget. They\u2019re an affordable, no-frills cloud phone service that touts flexibility and scalability, with a generally happy base of customers.<\/p>\n

But hold the phone: you might need more features or reliability than Broadvoice can provide. They currently don\u2019t offer advanced call routing<\/a>, and their video conferencing and call recording options are separate from their cloud PBX. If you think these services will come in handy for your business, it might be a good idea to shop around.<\/p>\n

So, Broadvoice might not feel like the best fit. You\u2019re not alone. Every small business is unique, with different needs when it comes to connecting with their customers. And there\u2019s good news about the world of VoIP technology<\/a> today: you have options!<\/p>\n

Lots<\/em> of options.<\/p>\n

So many<\/em> options, in fact, that it\u2019s hard to know where even to start.<\/p>\n

Before the cold sweat kicks in: we\u2019ve got you covered. We rounded up and ranked six of the top alternatives to Broadvoice, with small businesses in mind. These are affordable options (some more than others) that offer different levels of service and features, depending on your price point and needs.<\/p>\n

How we ranked these 6 alternatives to Broadvoice<\/h3>\n

These are the criteria we used for this comprehensive ranking of UCaaS products:<\/p>\n

    \n
  • Ease of use.<\/strong> Time is a valuable resource for small businesses, so we looked into customer reviews about how easily folks adapted to the new software.<\/li>\n
  • Quality of service.<\/strong> In a small business, outages can mean the loss of real customers. How reliable is the cloud phone connection?<\/li>\n
  • Affordability.<\/strong> Every dollar counts when you run a small business. How much will this service impact your bottom line?<\/li>\n
  • Integrations.<\/strong> How well does the platform sync with your current applications, like your CRM or email client? The less toggling you have to do, the better.<\/li>\n
  • Customer support.<\/strong> How easy is it to reach the tech team, and how helpful are they in a crisis?<\/li>\n
  • Overall value.<\/strong> Affordability is important, and the features you get for that price determines a product\u2019s true value. A la carte apps might look cheapest on the surface, but the add-ons can really add up<\/em>.<\/li>\n<\/ul>\n

    Based on these criteria, here\u2019s our ranking of six alternatives to Broadvoice and what they\u2019re best for:<\/p>\n

      \n
    1. RingCentral: Best overall for quality and value<\/a><\/li>\n
    2. 8×8: An affordable step up from Broadvoice<\/a><\/li>\n
    3. Fuze: Good for on-site teams<\/a><\/li>\n
    4. Dialpad: Easy to use<\/a><\/li>\n
    5. Vonage: A fan of small businesses<\/a><\/li>\n
    6. Star2Star: Good for disaster recovery<\/a><\/li>\n<\/ol>\n

      <\/a>1. RingCentral: Best overall for quality and value<\/h2>\n

      TechRadar named RingCentral the #1 VoIP service provider of 2020 [1]<\/a>, and small businesses love the reasons why.<\/p>\n

      RingCentral earned top marks for best overall quality of calls, ease of use, and our range of pricings to satisfy any budget. As a small business owner, you\u2019ve probably learned that real value beats the cheapest price every time. RingCentral is both affordable and offers a high-quality VoIP phone<\/a> system for businesses of all sizes, with toll-free minutes included at every pricing tier. Plus, the app has a clean, beautiful interface:<\/p>\n