{"id":43538,"date":"2020-09-01T22:19:30","date_gmt":"2020-09-01T22:19:30","guid":{"rendered":"\/us\/en\/blog\/?p=43538"},"modified":"2022-12-30T07:07:24","modified_gmt":"2022-12-30T15:07:24","slug":"how-this-community-health-provider-delivers-care-to-people-who-need-it-even-during-the-pandemic","status":"publish","type":"post","link":"\/us\/en\/blog\/how-this-community-health-provider-delivers-care-to-people-who-need-it-even-during-the-pandemic\/","title":{"rendered":"How This Community Health Provider Delivers Care to People Who Need it\u2014Even During the Pandemic"},"content":{"rendered":"

For more than half a century, Neighborcare Health<\/a> has been providing medical, dental, and behavioral health services to Seattle\u2019s most vulnerable residents. From people living below the poverty line to fixed-income seniors with chronic conditions to the homeless\u2014everyone who needs care can receive it from Neighborcare Health, regardless of their ability to pay.<\/p>\n

Although the non-profit\u2019s dedicated staff are known to bring care to wherever it\u2019s needed\u2014shelters, the streets, even people living in homeless encampments under bridges\u2014Neighborcare Health operates primarily from its 30+ health clinics throughout the Seattle area. And because of the location of some of those clinics, the coronavirus lockdown led to increased risk for one of Neighborcare Health\u2019s highest-priority patient groups.<\/p>\n

School shutdowns forced the closure of school-based health clinics<\/strong><\/p>\n

A large component of the work Neighborcare Health does is through schools in underserved communities. Operating on the concept that healthy students learn better, the organization runs 16 school-based clinics, each with onsite Nurse Practitioners and behavioral-health professionals.<\/p>\n

Neighborcare Health\u2019s school clinics offer students a wide range of services\u2014including treatment of common injuries and illnesses, well-child exams, vaccinations, dental services, mental health counseling, crisis intervention, and even help to find medical insurance for themselves and their families.<\/p>\n

But schools were among the first institutions forced to close as the coronavirus spread, which forced Neighborcare Health to vacate its school-based health facilities. The organization\u2019s dedicated staff knew that students\u2014particularly those already dealing with behavioral and mental health challenges\u2014would need professional care during the lockdowns more than ever.<\/p>\n

As Maxime Al-Izzi, Neighborcare Health\u2019s IT Director, recalls: \u201cProviding care to minors is a priority for us. When the pandemic forced school shutdowns, we needed a remote-communications solution ASAP.\u201d<\/p>\n

Cloud communications allow for remote health services for students<\/strong><\/p>\n

When they rolled out RingCentral\u2019s cloud solution, Neighborcare Health was able to transition its school-clinic staff almost immediately to providing care to students remotely. The organization signed up for RingCentral initially to give its staff the ability to take and make calls from home using their Neighborcare Health numbers. But they quickly found they could use the all-in-one platform to communicate in other ways with patients and colleagues.<\/p>\n

\u201cRingCentral puts the whole communications ecosystem onto a single app,\u201d explains Mark Kholdi, Neighborcare Health\u2019s Lead Technical Analyst. \u201cThat meant our behavioral professionals could call a family to schedule a session, send a text message with the meeting link, and then run the session as a video conference.\u201d<\/p>\n

Helping all patients more effectively during the lockdowns<\/strong><\/p>\n

Neighborcare Health signed up for RingCentral to deal with its most urgent challenge: to continue serving students who were no longer able to walk into a school clinic for care.<\/p>\n

But after solving that problem, the organization realized that RingCentral\u2019s work-from-anywhere app\u2014which gives users phone, SMS, team chat, and video conferencing capability on any device\u2014also allowed its healthcare professionals to communicate more effectively to all of their patients, in any environment.<\/p>\n

As Mark puts it: \u201cThanks to RingCentral, we\u2019re equipping our medical and behavioral health staff to be fully mobile. And that means they can stay connected to patients and each other wherever they are, and wherever their care is needed.\u201d<\/p>\n

Read the case study<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

For more than half a century, Neighborcare Health has been providing medical, dental, and behavioral health services to Seattle\u2019s most vulnerable residents. From people living below the poverty line to fixed-income seniors with chronic conditions to the homeless\u2014everyone who needs care can receive it from Neighborcare Health, regardless of their ability to pay. Although the …<\/p>\n","protected":false},"author":29,"featured_media":43541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-43538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"yoast_head":"\nHow This Community Health Provider Delivers Care to People Who Need it\u2014Even During the Pandemic | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"For more than half a century, Neighborcare Health has been providing medical, dental, and behavioral health services to Seattle\u2019s most vulnerable\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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