{"id":43361,"date":"2020-08-26T21:51:13","date_gmt":"2020-08-26T21:51:13","guid":{"rendered":"\/us\/en\/blog\/?p=43361"},"modified":"2025-03-13T06:02:23","modified_gmt":"2025-03-13T13:02:23","slug":"rethinking-company-benefits-to-improve-employee-engagement","status":"publish","type":"post","link":"\/us\/en\/blog\/rethinking-company-benefits-to-improve-employee-engagement\/","title":{"rendered":"Rethinking company benefits to improve employee engagement"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">How would you like to turn a quick lunch break into a company-encouraged <\/span><a href=\"https:\/\/www.patagonia.com\/culture.html\"><span style=\"font-weight: 400;\">surf break<\/span><\/a><span style=\"font-weight: 400;\">? Or maybe you\u2019d like to bring home a few <\/span><a href=\"https:\/\/www.benjerry.com\/flavors\/3-pints-a-day\"><span style=\"font-weight: 400;\">pints of ice cream<\/span><\/a><span style=\"font-weight: 400;\"> after every shift. As wild as these ideas might seem, they are real perks offered by companies who know how to build a successful company culture.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Even if your company can\u2019t afford to offer <\/span><a href=\"http:\/\/about.zappos.com\/jobs\/why-work-zappos\/our-benefits\"><span style=\"font-weight: 400;\">rooms just for napping<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.businessinsider.com\/facebook-internships-what-its-like-to-intern-at-the-silicon-valley-company-2018-8#and-this-is-konce-quispe-a-new-yorker-studying-at-rochester-institute-of-tech-whos-enrolled-in-fbu-as-an-engineering-intern-also-at-fb-hq-6\"><span style=\"font-weight: 400;\">free intern housing<\/span><\/a><span style=\"font-weight: 400;\">, there many ways to thank employees for the work they do. If you\u2019re looking to offer job benefits that attract the best talent, use these ideas to shape your employee perks.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Make it a family affair<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For many employees, childcare is a daily concern. Whether your agents struggle to find care or meet the high costs, this is an area of need for many families. Offering on-site childcare allows parents to have peace-of-mind about their children during the workday. Eliminating the stress of childcare costs can keep employees happy and help them focus more during their shift. The added bonus of sharing lunch breaks with their kids can further improve workplace satisfaction.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Paid maternity and paternity leave are also important for parents, children, and your company. Give employees the chance to fully adjust without worrying about lost compensation. Rather than spending <\/span><a href=\"https:\/\/swpp.org\/winter-2017-ontarget\/true-cost-of-attrition\/\"><span style=\"font-weight: 400;\">$10-20k on replacing agents<\/span><\/a><span style=\"font-weight: 400;\">, offer the support they need to return refreshed and ready to get results.<\/span><\/p>\n<hr \/>\n<p>\ud83d\udc69\u200d\ud83d\udcbc<b> <\/b>\ud83d\udcab <b>Teamwork makes the dream work\u00a0<\/b>\ud83d\udcab \ud83d\udc68\u200d\ud83d\udcbc<\/p>\n<p>The key to building a customer-centric team: Enterprise edition eBook<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/building-a-customer-centric-team.pdf\" data-id=\"69fa1cf7e8af7\" id=\"69fa1cf7e8af7\">\n\t\t<button tabindex=\"on\"  on=\"tap:69fa1cf7e8af7.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">How RingCentral helped these 6 companies better serve their customers<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Take me to it\">Take me to it<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69fa1cf7e8af7.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">2. Promote healthy habits<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sitting all day in front of a computer can contribute to weight gain, high blood pressure, and increased risk of cancer and cardiovascular disease. Once you add in stress, long hours, and eye strain, the physical and mental health costs of an office job are grim. Rather than just telling employees to care for their health, offer options that will help them achieve improvements for themselves.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Physical fitness<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Invite agents to join company-sponsored fitness classes, such as cycling or yoga. Offer complimentary gym memberships. You can even promote healthy eating by offering healthy snack alternatives and bringing in nutritionists to offer meal guidance.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Mental health<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Help your employees manage stresses with either on-site counseling or a monthly mental health stipend. Agent burnout is real threat to your <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> and employees, so give them the resources they need to maintain mental health and strength.<\/span><\/p>\n<div class=\"full-width\">\n<section class=\"show-demo\">\n<div class=\"title\">\n\t\t\tEmployee experience + customer experience\t\t<\/div>\n<div class=\"flex-container button-container {{ $description ?: 'spacing' }}\">\n<div class=\"flex-container description\">\n<div>\n\t\t\t\t\tDiscover the powerful link between your employees' experience and your customers' experience.\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"button-wrapper\">\n                                            <button onclick=\"window.open('https:\/\/www.ringcentral.com\/better-employee-engagement\/', '_blank'); return false;\" class=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\" data-dl-additional-info=\"show demo button\" data-no-auto-dl=\"true\">Visit the site<\/button>\n                                    <\/div>\n<\/p><\/div>\n<\/section><\/div>\n<h2><span style=\"font-weight: 400;\">3. Make time count<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Unlike most first-world countries, the U.S. doesn\u2019t require companies to offer <\/span><a href=\"https:\/\/www.cnbc.com\/2018\/08\/15\/statista-how-far-behind-us-is-in-paid-time-off-compared-to-the-world.html\"><span style=\"font-weight: 400;\">paid time off<\/span><\/a><span style=\"font-weight: 400;\">. Many employees get less than two weeks of vacation and few sick days, contributing to high work stress. Though you probably can\u2019t offer <\/span><a href=\"https:\/\/jobs.netflix.com\/culture\"><span style=\"font-weight: 400;\">unlimited vacation days<\/span><\/a><span style=\"font-weight: 400;\">, increasing your paid time off and sick days can keep employees happier and healthier.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you want to give back to the community, you can also offer paid volunteering days throughout the year to encourage employees to get out and make a lasting difference.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Help others succeed<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A contact center agent position is often a stepping stone to other positions. When you offer programs that help employees reach the next stage in life, you can encourage them to stick with your company for the long-term.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Mentorship programs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Promoting from within ensures your leadership understands company values, needs less training, and understands the realities of agent work. Mentorship programs allow you to find and nurture top talent, helping employees achieve and learn more. These programs also help leadership stay in touch with agents and their needs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Educational support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Help your agents deal with the costs of higher education by offering scholarship opportunities or student loan debt reimbursement. Investing in your employees gives them the support they need, helping them find more purpose and passion in their work.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2><span style=\"font-weight: 400;\">5. Keep it fun<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">No matter your budget, workplace fun makes any job more enjoyable. Let agents bring pets to work, offer catered meals, or get rid of your dress code for more than a day. You can host paid team-building exercises, such as sports tournaments or field trips. Show agents that you care about more than work and give everyone something exciting to look forward to.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Employee engagement affects much more than job satisfaction. Learn how you can improve your contact center\u2019s results with our new <\/span><a href=\"https:\/\/www.ringcentral.com\/better-employee-engagement\/\"><span style=\"font-weight: 400;\">guide to improving employee engagement<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How would you like to turn a quick lunch break into a company-encouraged surf break? Or maybe you\u2019d like to bring home a few pints of ice cream after every shift. As wild as these ideas might seem, they are real perks offered by companies who know how to build a successful company culture. &nbsp; &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43403,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-43361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rethinking company benefits to improve employee engagement | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"How would you like to turn a quick lunch break into a company-encouraged surf break? Or maybe you\u2019d like to bring home a few pints of ice cream after\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/rethinking-company-benefits-to-improve-employee-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rethinking company benefits to improve employee engagement\" \/>\n<meta property=\"og:description\" content=\"How would you like to turn a quick lunch break into a company-encouraged surf break? 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