{"id":43345,"date":"2020-07-01T14:34:05","date_gmt":"2020-07-01T14:34:05","guid":{"rendered":"\/us\/en\/blog\/?p=43345"},"modified":"2025-03-13T06:25:59","modified_gmt":"2025-03-13T13:25:59","slug":"alternatives-to-fuze","status":"publish","type":"post","link":"\/us\/en\/blog\/alternatives-to-fuze\/","title":{"rendered":"Alternatives to Fuze: 5 powerful competitors, ranked"},"content":{"rendered":"<p class=\"c5\">It\u2019s a great time to move your business communications to the cloud. There are lots of powerful platforms on the market right now for affordable prices, and Fuze is one of them. Fuze is a solid unified communications platform; just like RingCentral, they offer a 99.999% uptime and one central app for all of their capabilities, which makes your life easier.<\/p>\n<p class=\"c5\"><span class=\"c0\">But the UCaaS game isn\u2019t one-size-fits-all, and today cloud phones can do so much more than just take and make calls. Maybe you\u2019re looking into Fuze and aren\u2019t sure if it\u2019s the right solution for your small business, or you currently have Fuze and want to see if there might be a better fit out there. That\u2019s why we\u2019ve rounded up some of Fuze\u2019s competitors and broken down the pros and cons of each one, so you don\u2019t have to.<\/span><\/p>\n<p class=\"c5\"><span class=\"c0\">Here are the criteria we used to compare each of these platforms to Fuze:<\/span><\/p>\n<ul>\n<li>Call quality<\/li>\n<li>Strength of features, especially video and team collaboration<\/li>\n<li>Scalability<\/li>\n<li>Integrations<\/li>\n<li>Overall value for the price<\/li>\n<\/ul>\n<p class=\"c5\">Based on these criteria, we\u2019ve ranked Fuze\u2019s top competitors from best to, well,\u00a0least-best<span class=\"c0\">:<\/span><\/p>\n<ol class=\"c1 lst-kix_tvubukkqptax-0 start\" start=\"1\">\n<li><a href=\"#one\">RingCentral<\/a><\/li>\n<li><a href=\"#two\">Vonage<\/a><\/li>\n<li><a href=\"#three\">8&#215;8<\/a><\/li>\n<li><a href=\"#four\">Dialpad<\/a><\/li>\n<li><a href=\"#five\">Star2Star<\/a><\/li>\n<\/ol>\n<h2 class=\"heading h3 h2\"><span class=\"c11\"><a id=\"one\"><\/a><br \/>\n1. RingCentral: best choice overall for modern teams<\/span><\/h2>\n<p class=\"c3\">If your business has distributed teams\u2014either in different office spaces, on the road, or working from home\u2014Fuze might\u00a0<span class=\"c25\">not<\/span><span class=\"c0\">\u00a0be the right platform for you.<\/span><\/p>\n<p class=\"c3\"><span class=\"c0\">For around the same price per user per month, RingCentral offers a much more well-rounded cloud communications platform with powerful, high-capacity team messaging, video conferencing, and app integrations. You\u2019ll get all of this plus a more reliable global reach in your phone calls.<\/span><\/p>\n<p class=\"c3\">According to customer reviews of Fuze, their main pitfalls are call quality, service reliability, and tech support. People complained about the app freezing and taking a long time to get started, the messaging feature crashing, and slow or unavailable phone service.<sup><a id=\"ftnt_ref1\" href=\"#ftnt1\">[1]<\/a><\/sup><span class=\"c0\">\u00a0<\/span><\/p>\n<p class=\"c3\">As a small business, these are three areas that could really cost your business valuable time and customers. RingCentral, on the other hand,\u00a0<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"c2\">won\u00a0<\/span><span class=\"c2 c21\">PCMag<\/span><span class=\"c2\">\u2019s Editor\u2019s Choice Award<\/span><\/a><span class=\"c0\"> thanks to our reliable service and easy-to-use app interface:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"A modern business phone system\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/09_TMMYemMU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p class=\"c3\"><span class=\"c0\">In distributed work environments, team collaboration has become extra important. While they have a solid phone plan, Fuze\u2019s internal messaging and video conferencing features are both somewhat limited.<\/span><\/p>\n<p class=\"c3\"><span class=\"c2\"><a class=\"c6\" href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s collaboration software\u00a0<\/a><\/span><span class=\"c0\">keeps teams of all sizes and locations in the loop. This powerful tool allows you to annotate shared files, and it intuitively organizes files, links, and images into tabs for one-click finding. No more searching and scrolling! You can also create events, assign and track progress on tasks, and hop on a video chat with the click of the mouse.<\/span><\/p>\n<p class=\"c3\" style=\"text-align: left;\"><span class=\"c0\">\u00a0<\/span><span class=\"c0\">When it comes to video collaboration, there\u2019s a reason Gartner rated RingCentral #1 in the UCaaS Magic Quadrant. (Okay, \u00a0there were lots of reasons, and our video quality is one of them!)<\/span><\/p>\n<p class=\"c3\">Fuze offers high-def audio for their video calls, but there\u2019s no promise on the actual video quality. What good is one without the other? RingCentral guarantees high-definition voice for phone calls and both\u00a0<span class=\"c2\"><a class=\"c6\" href=\"https:\/\/www.ringcentral.com\/video.html\" target=\"_blank\" rel=\"noopener noreferrer\">HD voice <em>and<\/em> video for face-to-face conferencing<\/a><\/span><span class=\"c0\">, along with screen sharing and recording capabilities. Plus, external guests can hop on a call without having to download a thing. The super-crisp video chat will open right in their browser:<\/span><img decoding=\"async\" class=\"aligncenter size-large wp-image-43347\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image2-3-1024x560.png\" alt=\"Alternatives to Fuze\" width=\"1024\" height=\"560\" \/>You\u2019ll also get a\u00a0reliably higher number of participants<span class=\"c0\">\u00a0on video conferencing: up to 200, anytime. That means RingCentral is a product that scales up with your business, so you won\u2019t have to look for new platforms as you grow.<\/span><\/p>\n<p class=\"c3\">RingCentral pairs better than Fuze with third-party business integrations:\u00a0<span class=\"c2\"><a class=\"c6\" href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">over 200 apps and counting<\/a><\/span><span class=\"c0\">. If you already have other apps you love (your CRM, for example), chances are RingCentral will sync with them to streamline your day even more.<\/span><\/p>\n<p class=\"c3\"><span class=\"c0\">Fuze\u2019s limitations in collaboration and video could mean you\u2019ll need additional apps to supplement Fuze\u2019s capabilities: at least a solid team messaging app, task-management software, and maybe something stronger for video conferencing. This kind of app juggling leads to time lost toggling between screens all day, and could mean important tasks fall through the cracks. RingCentral puts all of these powerful tools in the same place, so your teams won\u2019t miss a beat.<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h2 class=\"c3 heading h2\"><a id=\"two\"><\/a><br \/>\n2. <span class=\"c11\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-vonage\" target=\"_blank\" rel=\"noopener noreferrer\">Vonage<\/a>: small businesses welcome<\/span><\/h2>\n<p class=\"c3\"><span class=\"c0\">Vonage is a big name in the communications game, and for good reason. Like RingCentral and Fuze, they offer an extensive set of features with several tiers of pricing and service, so you can choose the plan that makes the most sense for your small business, and the option to add on a customer engagement suite. They also have a good-sized base of customers who are small business owners, which means they know what they\u2019re doing when it comes to your unique needs.<\/span><img decoding=\"async\" class=\"aligncenter size-full wp-image-43352\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image6-2.png\" alt=\"Alternatives to Fuze\" width=\"620\" height=\"620\" \/><span class=\"c0\">\u00a0<\/span><\/p>\n<p class=\"c3\"><span class=\"c0\">There are, of course, a few catches. You can\u2019t sample the product with a free trial, as you can with RingCentral. So if you\u2019re considering Vonage, be sure to ask lots of questions about functionality specific to your business needs before signing that contract.<\/span><\/p>\n<p class=\"c3\">Vonage also owns less of their tech than Fuze and RingCentra<span class=\"c0\">l for some of their features. That means behind their app, Vonage is juggling several different platforms and vendors, which might lead to snags in seamlessness for you\u2026 and more overhead for them. That\u2019s why Vonage is one of the more expensive offerings on this list.<\/span><\/p>\n<h2 id=\"h.kymka8lxy1f4\" class=\"heading h2\"><span class=\"c11\"><a id=\"three\"><\/a><br \/>\n3. 8&#215;8: competitively priced<\/span><\/h2>\n<p class=\"c3\"><span class=\"c0\">8&#215;8 is another solid choice for small businesses in need of <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/voip-technology-primer\/\" target=\"_blank\" rel=\"noopener noreferrer\">VoIP services<\/a>, especially if price is your be-all and end-all. Upfront, they\u2019re cheaper than Fuze; they offer competitive quotes, shorter contracts, and deep discounts. But buyer beware: their pricing can be a real study in \u201cyou get what you pay for.\u201d<\/span><\/p>\n<p class=\"c5\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-43346\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image1-3.png\" alt=\"Alternatives to Fuze\" width=\"800\" height=\"596\" \/><\/p>\n<p class=\"c3 c19\"><span class=\"c0\">We recently did a deep dive on 8&#215;8, and here\u2019s what we found. Compared with RingCentral, 8&#215;8 falls short on live phone support availability (only certain products qualify) and number of app integrations (a couple dozen versus 200+). They still deliver good service and a user-friendly interface, and they rank well overall as a VoIP service provider. 8&#215;8 might be the right choice if you need to get a basic VoIP service off the ground for your business at the lowest price. Just expect to pay more for additional features over time.<\/span><\/p>\n<p class=\"c3 c19\">Read more:\u00a0<span class=\"c2\"><a class=\"c6\" href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/alternatives-to-8x8\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cAlternatives to 8\u00d78: Which One\u2019s Best for Small Businesses?\u201d<\/a><\/span><\/p>\n<h2 id=\"h.t0u3zvxzmhln\" class=\"heading h2\"><span class=\"c11\"><a id=\"four\"><\/a><br \/>\n4. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-dialpad\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dialpad<\/a>: A low-cost option for small businesses<\/span><\/h2>\n<p class=\"c3\"><span class=\"c0\">Dialpad offers an affordable product for small businesses. Customers appreciate the easy installation and ease of use, and Dialpad integrates with a few of the big-name apps: Salesforce, Zendesk, Microsoft 365, and a handful of others. Their paid plans include some of the features RingCentral offers: cloud phone, video, and text messaging capabilities, as well as internal group chat in one app.<\/span><\/p>\n<h2 id=\"h.990mldshasa1\" class=\"c20 c19\"><img decoding=\"async\" class=\"aligncenter wp-image-43354 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image8-1-e1598364863171-1024x664.png\" alt=\"Alternatives to Fuze\" width=\"1024\" height=\"664\" \/><\/h2>\n<p class=\"c3\">But just like the other cost-conscious options on this list, you might notice a difference in quality. While RingCentral guarantees just about the highest level of phone service in the industry, Dialpad customers have complained about spotty calls over Wi-Fi at times.<sup><a id=\"ftnt_ref2\" href=\"#ftnt2\">[2]<\/a><\/sup><span class=\"c0\">\u00a0Also, their video conferencing software isn\u2019t proprietary; they use UberConference for this functionality within the app. As we\u2019ve noted in other reviews above, this means Dialpad doesn\u2019t have direct control over changes and updates made to this important piece of software. It also might take them longer to get video issues fixed for you as a result.<\/span><\/p>\n<h2 id=\"h.vseu738ddsdn\" class=\"heading h2\"><span class=\"c11\"><a id=\"five\"><\/a><br \/>\n5. Star2Star: easy to use<\/span><\/h2>\n<p class=\"c3\"><span class=\"c0\">Star2Star is another top contender for small business VoIP, offering a 99.999% uptime SLA just like RingCentral. Customers seem happy with the ease of use and price, and Star2Star touts being affordable, but they don\u2019t list their plan prices on the website.<\/span><img decoding=\"async\" class=\"aligncenter size-full wp-image-43353\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image7-1.png\" alt=\"Alternatives to Fuze\" width=\"1000\" height=\"587\" \/><\/p>\n<p class=\"c3\"><span class=\"c0\">Star2Star has also come out strong on their disaster recovery capabilities: the ability to keep your business up and running no matter what happens, thanks to the cloud and constant monitoring of service. It\u2019s worth noting that these functions and the other few they list for disaster recovery all come standard in other UCaaS offerings, including RingCentral, so it\u2019s not clear how exactly they\u2019re doing disaster recovery better than their competitors.<\/span><\/p>\n<p class=\"c3\"><span class=\"c0\">Star2Star includes the ability for external collaboration through their messaging feature, but it\u2019s limited to, at most, 20 outside contributors at their highest price point. This might not be the best product for your business if you\u2019re any kind of consulting or creative team that collaborates heavily with your clients, sending drafts or other items back and forth for multiple projects at once via the messaging function. It\u2019s also unclear what the video conferencing capacities are at each pricing tier, so be sure to ask about this if face-to-face remote meetings are important to your business.<\/span><\/p>\n<h2 id=\"h.d0992wgx376b\" class=\"c20 heading h2\"><span class=\"c11\">Which alternatives to Fuze are right for your business?<\/span><\/h2>\n<p class=\"c5\"><span class=\"c0\">RingCentral is the industry leader and offers some serious bang for your buck, thanks to hundreds of integrations and high-quality, reliable phone and video service. But we know every small business is different, and that\u2019s why we pulled together this diverse set of tools for you to investigate as you weigh your options and priorities.<\/span><\/p>\n<p class=\"c5\">It\u2019s always a good idea to take these products for a test drive with your team, so you can choose with confidence the option that makes their lives easier and increases productivity.\u00a0Take advantage of free trials or demos from the tools on this list, or others that you\u2019re researching, before you buy.<span class=\"c0\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr class=\"c13\" \/>\n<div>\n<p class=\"c10\"><a id=\"ftnt1\" href=\"#ftnt_ref1\">[1]<\/a> <span class=\"c2 c14\">capterra.com\/p\/168394\/Fuze\/reviews<\/span><\/p>\n<\/div>\n<div>\n<p class=\"c10\"><a id=\"ftnt2\" href=\"#ftnt_ref2\">[2]<\/a> <span class=\"c9\">capterra.com\/p\/148730\/Dialpad\/reviews<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s a great time to move your business communications to the cloud. There are lots of powerful platforms on the market right now for affordable prices, and Fuze is one of them. Fuze is a solid unified communications platform; just like RingCentral, they offer a 99.999% uptime and one central app for all of their &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43331,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[18684,18685],"class_list":["post-43345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-alternative-to-fuze","tag-fuze-alternatives"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alternatives to Fuze: 5 powerful competitors, ranked | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"See how Fuze\u2019s top UCaaS competitors stack up on call quality, team collaboration, video conferencing, and more.\" \/>\n<meta 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