{"id":43247,"date":"2020-08-20T08:33:35","date_gmt":"2020-08-20T08:33:35","guid":{"rendered":"\/us\/en\/blog\/?p=43247"},"modified":"2024-06-19T04:34:12","modified_gmt":"2024-06-19T11:34:12","slug":"key-considerations-when-choosing-a-new-ucaas-provider","status":"publish","type":"post","link":"\/us\/en\/blog\/key-considerations-when-choosing-a-new-ucaas-provider\/","title":{"rendered":"Key considerations when choosing a new UCaaS provider"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The benefits of moving to a cloud-based platform for communication needs are numerous and well documented\u2014cloud solutions tend to be scalable and customizable, have a high degree of automation, require less maintenance, and provide rich analytics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Between the present state and future state of your platform is a journey that you and your vendor must embark on together\u2014this journey is important and requires a carefully crafted strategy to realize the benefits of moving to the cloud.<\/span><\/p>\n<h2><b>What\u2019s included in your technology stack?<\/b><b>\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Over time, communication needs evolve, and customers tend to add ad-hoc products and services to satisfy the immediate need-of-the-hour requirements. The result is an amalgamation of infrastructure and data ecosystem tied together with hardware and software, many of which may be at the end-of-life. A typical setup may include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Multiple PBX systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On-prem contact centers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cloud-based security perimeters<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Multiple directory integrations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Home-grown and cloud-based SSO systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Extensive disparate platforms<\/span><\/li>\n<\/ul>\n<h2><b>How to choose the right solutions?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As you continue your migration strategy, determining which solution is right for your business is mission-critical. While there are many different factors that you\u2019ll have to consider (whether going on-prem to cloud or cloud to cloud), these two factors should guide you through the decision-making process:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Business continuity<\/b><span style=\"font-weight: 400;\">: End-users should <\/span><i><span style=\"font-weight: 400;\">always<\/span><\/i><span style=\"font-weight: 400;\"> be able to use communication services while the platform is being migrated.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Solution compatibility<\/b><span style=\"font-weight: 400;\">: Cloud solutions should work with your existing investments in network, security, business process, and workflow applications\u2014without requiring extensive additional investments.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Additionally, a robust cloud solution should have the following characteristics:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No single point of failure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provides for a good mean opinion score for voice quality<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Requires minimal additional hardware to deploy<\/span><\/li>\n<li style=\"font-weight: 400;\">Has an easy-to-use interface for creating call flows, <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVRs<\/a>, and MACD tasks<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comes with API-driven built-in integrations for most commonly used productivity and workflow apps<\/span><\/li>\n<\/ul>\n<h2><b>How is RingCentral helping its customers?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At RingCentral, we want the migration process to be as efficient and painless as possible. Recently we helped three enterprise-level customers successfully migrate their UC and CC on-prem services to RingCentral\u2019s cloud-based solution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For each customer, we created a three-tier migration <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/Cloud_to_Cloud_Migration_is_Easier_Than_You_Think_Brief.pdf\"><span style=\"font-weight: 400;\">strategy<\/span><\/a><span style=\"font-weight: 400;\"> based on the above guiding principles of business continuity and solution compatibility. Each strategy was focused on careful planning during our pre-build phase, proficient execution in the build-out phase, and a seamless transition during the post-build phase.<\/span><\/p>\n<h3><b>Pre-build out: Planning out the migration<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This was the phase for discovery and planning. We helped customers take inventory of their assets that they planned to replace and helped identify requirements pertaining to network, security, user personas, directory integrations, required productivity, and workflow applications. We planned the build-out phase keeping the following considerations in mind:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain phone numbers where possible<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain call flow prompts and option trees<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain features and user experience where possible<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Seamless calling between legacy and RingCentral platforms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Migrate users in waves<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Coordinate forwards on legacy and RingCentral platforms during each wave to allow extension dialing between migrated and non-migrated users\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>Build out: Ensuring a smooth transition<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The goal of this section was to get the platform ready to accept the first wave of users. Once we migrated the first wave of users, we repeated the steps to bring in the next wave of users. The strategy here was to maintain a dual system where calls would flow via PBX while allowing us to configure the platform according to the requirements, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenant configuration: dial plan, security, and call settings<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Virtual extensions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrations: with directory services, SSO, and E911<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Network readiness testing<\/span><\/li>\n<li style=\"font-weight: 400;\"><a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">Contact center<\/a>: call flow auto-attendants, prompts, and call queues<\/li>\n<\/ul>\n<h3><b>Post-build out: Driving adoption<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This phase brought everything together\u2014we worked with the customers to establish change agents that helped drive adoption of the cloud solution. Specific components of this section\u2019s strategy included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Completion of ported numbers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Disabling of old platform<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">End user, admin, and HD training<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enhanced enterprise support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Updated conferencing solutions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While it is important to choose a cloud vendor that fulfills your requirements, it is equally important to think through the journey that will bring the solution home. At RingCentral, our Professional Services team will help you navigate the waters skillfully to ensure you realize the full potential of your investment in RingCentral\u2019s cloud communications solution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about how RingCentral can help your business by <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/contactus.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">contacting us<\/span><\/a><span style=\"font-weight: 400;\"> or calling 1-877-807-5364.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The benefits of moving to a cloud-based platform for communication needs are numerous and well documented\u2014cloud solutions tend to be scalable and customizable, have a high degree of automation, require less maintenance, and provide rich analytics.\u00a0 Between the present state and future state of your platform is a journey that you and your vendor must &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18391],"tags":[3629,18656,18653,18655,18654,11432],"class_list":["post-43247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-it-leadership","tag-professional-services","tag-ringcentral-cloud-to-cloud","tag-ringcentral-install","tag-ringcentral-migration","tag-ucaas-installation","tag-ucaas-migration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Key considerations when choosing a new UCaaS provider | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"The benefits of moving to a cloud-based platform for communication needs are numerous and 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