{"id":43148,"date":"2020-07-01T20:15:38","date_gmt":"2020-07-01T20:15:38","guid":{"rendered":"\/us\/en\/blog\/?p=43148"},"modified":"2025-03-13T06:25:28","modified_gmt":"2025-03-13T13:25:28","slug":"best-voip-for-small-business","status":"publish","type":"post","link":"\/us\/en\/blog\/best-voip-for-small-business\/","title":{"rendered":"9 of the best VoIP for small business providers, ranked"},"content":{"rendered":"<p>A small business\u2019s needs are unique. Unlike huge corporations and big-box stores, every dollar in (and out) could be make or break. And the same goes for your customers; every new fan you earn is a step in the right direction, but it can be hard to hold onto them if your communications are stuck in the last century.<\/p>\n<p>Luckily, today there are so many affordable options available for you to upgrade the way you connect with your customers.\u00a0<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/voip-technology-primer\/\" target=\"_blank\" rel=\"noopener noreferrer\">VoIP technology<\/a>, when done well, can streamline your communications and put you in better touch with every customer you have, and that goes well beyond phone calls. A powerful <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone service<\/a> that understands the pain points of a small business is one key to growing your business.<\/p>\n<p>But with so many options out there, it can be hard to know which software is the right fit for your business. That\u2019s why we\u2019ve rounded up and ranked nine of the top VoIP providers, with small businesses in mind. These are all affordable options (some more than others) that offer different levels of service and features, depending on your price point.<\/p>\n<p>Here are the criteria we used to rank these VoIP services:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Value.\u00a0<\/strong>Affordability is great, but that\u2019s just a number on paper. What you get for that number, exactly, determines the product\u2019s value. Beware the \u00e0 la carte apps!<\/li>\n<li><strong>Ease of use.<\/strong>\u00a0Time is a valuable resource for small businesses, so we looked into <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-review-examples\/\">customer reviews<\/a> about each product\u2019s ease of use and customer support.<\/li>\n<li><strong>Proprietary technology.<\/strong>\u00a0Problems can get fixed faster when your VoIP provider owns the technology they\u2019re selling, and phone downtime due to technical issues can be costly.<\/li>\n<li><strong>Quality of service.\u00a0<\/strong>How reliable is that cloud phone connection? Uptime matters when every call is valuable.<\/li>\n<li><strong>Integrations.\u00a0<\/strong>How well does the platform sync with your current applications, like your CRM or email client? The less toggling you have to do, the better.<\/li>\n<li><strong>Overall number of features.<\/strong>\u00a0Who stands out from the basic offerings, and why?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83c\udfc6 Did you know:\u00a0<\/b><\/div>\n<p>RingCentral is a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i>PCMag<\/i>\u2019s Editors\u2019 Choice Award<\/a> winner because of its reliable service and easy-to-use app (among other reasons)!<\/p>\n<\/div>\n<p>And here\u2019s our ranked list of VoIP systems for small businesses, from best to, well, least-best:<\/p>\n<ol start=\"1\">\n<li><a href=\"#ringcentral\">RingCentral<\/a><\/li>\n<li><a href=\"#eightbyeight\">8&#215;8<\/a><\/li>\n<li><a href=\"#vonage\">Vonage<\/a><\/li>\n<li><a href=\"#micloud\">MiCloud Connect by Mitel<\/a><\/li>\n<li><a href=\"#star2star\">Star2Star<\/a><\/li>\n<li><a href=\"#dialpad\">Dialpad<\/a><\/li>\n<li><a href=\"#centurylink\">CenturyLink<\/a><\/li>\n<li><a href=\"#netfortris\">NetFortris<\/a><\/li>\n<li><a href=\"#threecx\">3CX<\/a><\/li>\n<li><a href=\"#Krispcall\">KrispCall<\/a><\/li>\n<\/ol>\n<p>Read on to learn more about the pros and cons of each of these VoIP providers.<\/p>\n<h3 id=\"h.j8y7hvv745me\" class=\"h2 heading h3\"><a id=\"ringcentral\"><\/a><br \/>\n1. RingCentral: The top VoIP choice for small businesses<\/h3>\n<p>We aren\u2019t just tooting our own horn here, we promise. TechRadar just named RingCentral the top VoIP service provider of 2020,<a id=\"ftnt_ref1\" href=\"#ftnt1\">[1]<\/a>\u00a0and small businesses will love the reasons why.<\/p>\n<p>RingCentral earned top marks for best overall quality of calls, ease of use, and our range of pricings to satisfy any budget. As a small business owner, you\u2019ve probably learned that real value beats the cheapest price every time. RingCentral is both affordable and offers a high-quality <a href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-phone.html\">VoIP phone<\/a> system for businesses of all sizes, with toll-free minutes included at every pricing tier. Plus, our app has a clean, beautiful interface whether you&#8217;re on mobile or a desktop device:<\/p>\n<h2 id=\"h.2m5tu1pf79tk\"><img decoding=\"async\" class=\"aligncenter wp-image-43160 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image10.png\" alt=\"Best VoIP for small businesses - RingCentral\" width=\"1012\" height=\"640\" \/><\/h2>\n<p>RingCentral is so much more than a cloud phone, though.\u00a0This modern system comes with over 50 robust features that let you turn any mobile device into a powerful business tool, including:<\/p>\n<ul>\n<li>99.999% uptime SLA<\/li>\n<li>Your carrier in 40+ countries<\/li>\n<li>Easy-to-use\u00a0<a href=\"https:\/\/www.ringcentral.com\/desktop-app.html\" target=\"_blank\" rel=\"noopener noreferrer\">desktop and mobile app<\/a><\/li>\n<li>Business numbers for desk and mobile devices: over 200 area codes available<\/li>\n<li>HD quality for voice and video<\/li>\n<li>Unlimited audio conferencing<\/li>\n<li>Up to 200 video conference participants<\/li>\n<li>Voicemail transcription for easy reading<\/li>\n<li>Business SMS and\u00a0<a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\" target=\"_blank\" rel=\"noopener noreferrer\">online fax<\/a><\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">Team messaging and collaboration<\/a>: group chat,\u00a0<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ways-to-use-free-file-sharing-in-your-ringcentral-app\/\" target=\"_blank\" rel=\"noopener noreferrer\">file sharing<\/a>, tasks<\/li>\n<li>First-rate security across all devices<\/li>\n<li>24\/7 live support: phone, chat, email<\/li>\n<li>Real-time metrics for monitoring quality of service<\/li>\n<\/ul>\n<p>RingCentral also\u00a0<a href=\"https:\/\/www.ringcentral.com\/office\/integrations\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">integrates seamlessly with over 200 popular apps<\/a>\u00a0like Salesforce, Google, Outlook, Slack, and tons more. All of these features add up to time saved on manual tasks and toggling between different tools, which means more time spent on the work that matters most to growing your business.<\/p>\n<p>And speaking of growing your business: RingCentral also offers an omnichannel contact center that can take your customer service game to the next level. This additional service helps you handle and track all your customer contact\u2014phone calls, emails, text messages, even social media comments\u2014from one easy-to-use platform that\u2019s built for collaboration:<img decoding=\"async\" class=\"aligncenter wp-image-43157 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image7.png\" alt=\"Best VoIP for small businesses - RingCentral\" width=\"1604\" height=\"838\" \/><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3 id=\"h.xy8mtw4swuem\" class=\"heading h2 h3\"><a id=\"eightbyeight\"><\/a><br \/>\n2. 8&#215;8<\/h3>\n<p>8&#215;8 is another solid choice for small businesses in need of VoIP services, especially if price is your be-all and end-all. Upfront, they\u2019re cheaper than RingCentral; they offer competitive quotes, shorter contracts, and deep discounts. But buyer beware: their pricing can be a real study in \u201cyou get what you pay for.\u201d<img decoding=\"async\" class=\"aligncenter wp-image-43159 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image9.png\" alt=\"VoIP for small business - 8x8\" width=\"800\" height=\"596\" \/><\/p>\n<p>We recently did a deep dive on 8&#215;8, and here\u2019s what we found. Compared with RingCentral, 8&#215;8 falls short on live phone support availability (only certain products qualify), and number of app integrations (a couple dozen versus 200+). They still deliver good service and a user-friendly interface, and they rank well overall as a VoIP service provider. 8&#215;8 might be the right choice if you need to get a basic VoIP service off the ground for your business at the lowest price. Just expect to pay more for additional features over time.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udcd6\u200a Read more: <\/b><\/div>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-8x8\/\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;Alternatives to 8&#215;8: what\u2019s best for small businesses?&#8221;<\/a><\/p>\n<\/div>\n<h3 class=\"heading h2 h3\"><a id=\"vonage\"><\/a><br \/>\n3. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-vonage\" target=\"_blank\" rel=\"noopener noreferrer\">Vonage<\/a><\/h3>\n<p>Vonage is a big name in the communications game, and for good reason. Like RingCentral, they offer an extensive set of features with several tiers of pricing and service, so you can choose the plan that makes the most sense for your small business and the option to add on a customer engagement suite. They also have a good-sized base of customers who are small business owners, which means they know what they\u2019re doing when it comes to your unique needs.<img decoding=\"async\" class=\"aligncenter wp-image-43156 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image6-e1597776264695.png\" alt=\"VOIP for small business - Vonage\" width=\"620\" height=\"564\" \/><\/p>\n<p>There are, of course, a few catches. For one, you can\u2019t sample the product with a free trial, as you can with RingCentral and many others on this list. So if you\u2019re considering Vonage, be sure to ask lots of questions about functionality specific to your business needs before signing that contract.<\/p>\n<p>Vonage also owns less of their tech than RingCentral for some of their features. That means behind their app, Vonage is juggling several different platforms, which might lead to snags in seamlessness for you\u2026 and more overhead for them. That\u2019s why Vonage is one of the most expensive offerings on this list.<\/p>\n<p><span style=\"font-weight: 400;\">[ebook-download title=&#8221;Learn more about managing your finances as a remote team&#8221; src=&#8221;&#8221; cta-text=&#8221;Read it now&#8221; link=&#8221;\u200bhttps:\/\/www.ringcentral.com\/remote-work-finance-playbook.html\u200b&#8221;]<\/span><\/p>\n<h3 class=\"heading h3\"><strong><a id=\"micloud\"><\/a><br \/>\n4. MiCloud Connect by Mitel<\/strong><\/h3>\n<p>Mitel\u2019s been in the game for a long time, opening back when the idea of the cloud hadn\u2019t even been thought of yet. They\u2019ve earned this longevity by offering reliable products, and it shows; TechRadar ranked them #4 in 2020 for best VoIP (behind RingCentral at #1).<\/p>\n<p>MiCloud Connect is just one arm of this communications company\u2019s offerings. While they come in on the more expensive side, there are some aspects that might make this product worth your while. For example, if you have a diversely skilled team that\u2019s focused on upward mobility, MiCloud Connect\u2019s user management might make your life easier. It\u2019s a breeze to create and manage users within the cloud software interface, and you can select a different pricing plan for every team member, instead of one lump purchase, so you only pay for what each user really needs.<\/p>\n<p>And also, like RingCentral, there is the ability to integrate contact center capabilities for an additional fee per month,\u00a0all within one app for ease of use.<\/p>\n<p>For about the same price as RingCentral (potentially a few dollars less per user per month, depending on what tools you need), MiCloud Connect\u2019s offerings fall a little short. As of the writing of this post,\u00a0Mitel\u2019s uptime SLA\u00a0is listed as 99.99%, compared to RingCentral\u2019s 99.999%. This might not seem like a huge difference, but having phones down as a small business can mean real business lost, so try to find the best uptime as you\u2019re shopping.<\/p>\n<p>Reporting is an important feature to consider. While RingCentral offers intuitive, easy-to-read dashboards for any number of metrics and KPIs you care to track, MiCloud\u2019s reporting functionality is siloed across the different versions (internal and external usage). That means it can be a little clunky trying to bring all the data together and identify trends for decision making.<\/p>\n<p>We did a deep dive on <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-mitel\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mitel compared to competitors here<\/a>, if you&#8217;re interested in learning more.<\/p>\n<h3 class=\"heading h3\"><a id=\"star2star\"><\/a><br \/>\n5. Star2Star<\/h3>\n<p>Star2Star is another top contender for small business VoIP, offering a 99.999% uptime SLA just like RingCentral. Customers seem happy with the ease of use and price, and Star2Star touts being affordable, but they don\u2019t list their plan prices on the website.<img decoding=\"async\" class=\"aligncenter wp-image-43158 \" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image8.png\" alt=\"Best VoIP for small business - Star2Star\" width=\"770\" height=\"468\" \/><\/p>\n<p>Star2Star has also come out strong on their disaster recovery capabilities: the ability to keep your business up and running no matter what happens, thanks to the cloud and constant monitoring of service. It\u2019s worth noting that these functions and the other few they list for disaster recovery all come standard in other UCaaS offerings, including RingCentral, so it\u2019s not clear how exactly they\u2019re doing disaster recovery better than their competitors.<\/p>\n<p>Star2Star includes the ability for external collaboration through their messaging feature, but it\u2019s limited to, at most, 20 outside contributors at their highest price point. This might not be the best product for your business if you\u2019re any kind of consulting or creative team that collaborates heavily with your clients, sending drafts or other items back and forth for multiple projects at once via the messaging function. It\u2019s also unclear what the video conferencing capacities are at each pricing tier, so be sure to ask about this if face-to-face remote meetings are important to your business.<\/p>\n<h3 class=\"heading h3\"><a id=\"dialpad\"><\/a><br \/>\n6. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-dialpad\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dialpad<\/a><\/h3>\n<p>Dialpad offers some low-cost options for small businesses. Customers appreciate the easy installation and ease of use, and Dialpad integrates with a few of the big-name apps: Salesforce, Zendesk, Microsoft 365, and a handful of others. Their paid plans include some of the features RingCentral offers: cloud phone and text messaging capabilities, as well as internal group chat in one app:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-43155 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image5-e1597776731864.png\" alt=\"VoIP for small business - Dialpad\" width=\"1999\" height=\"1194\" \/><\/p>\n<p>But just like the other more cost-conscious options on this list, you might notice the difference in quality. While RingCentral guarantees just about the highest level of phone service in the industry, Dialpad customers have complained about\u00a0spotty calls over Wi-Fi at times.<a id=\"ftnt_ref2\" href=\"#ftnt2\">[2]<\/a>\u00a0Also, their video conferencing software isn\u2019t proprietary; they use UberConference for this functionality within the app. As we\u2019ve noted in other reviews above, this means Dialpad doesn\u2019t have direct control over changes and updates made to this important piece of software. It also might take them longer to get video issues fixed for you as a result.<\/p>\n<h3 class=\"heading h3\"><a id=\"centurylink\"><\/a><br \/>\n7. CenturyLink<\/h3>\n<p>If the heart of your business communication needs is a solid contact center for customer service, CenturyLink is worth investigating. Their customer engagement tools are strong and inclusive, offering a decent suite of features to help you connect with and delight customers. The app also includes internal collaboration tools like group messaging and file sharing. It\u2019s unclear what the price points are for their two digital phone tiers, however, so if you\u2019re interested, you\u2019ll have to call or chat with them to find out. CenturyLink offers a 99.99% uptime SLA:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-43153 \" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image3-e1597775976931.png\" alt=\"VoIP for small business - CenturyLink\" width=\"819\" height=\"373\" \/><\/p>\n<p>CenturyLink runs into a similar hurdle that some of RingCentral\u2019s other competitors do: unlike RingCentral, they don\u2019t own their technology. CenturyLink\u2019s softphone service operates on Broadsoft-hosted VoIP,\u00a0which means technical issues might take more time and communication to properly fix.<\/p>\n<p>They also offer limited out-of-the-box integrations with popular business software, so you could find yourself doing a lot more toggling between different apps. And some pretty basic features\u2014Auto Attendant and call recording, for example\u2014are add-ons you have to purchase separately.<\/p>\n<h3 class=\"heading h3\"><a id=\"netfortris\"><\/a><br \/>\n8. NetFortris (formerly Fonality)<\/h3>\n<p>NetFortris comes in with a similar price point to RingCentral at $24.99 or $34.99 per user per month (RingCentral also offers a no-frills messaging and phone service for less than $20 per user per month). They also offer a new, unified communications platform that offers phone, video, and messaging as well as conferencing capabilities.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-43151 \" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/image1-e1597776017892.png\" alt=\"VoIP for small business - NetFortris\" width=\"805\" height=\"344\" \/><\/p>\n<p>The similarities, for the most part, end there. NetFortris\u2019s uptime comes in shy of RingCentral\u2019s (around 99.994%).\u00a0The team messaging feature is young, only implemented since NetFortris acquired Fonality, so the jury is out on how intuitive and functional it is (though it does offer file sharing).<\/p>\n<p>Plus, for the same price as RingCentral, you end up with fewer features overall. For example,\u00a0NetFortris charges extra\u00a0for faxing and assistance with system setup, while these services come included in every RingCentral package. And while they do offer 24\/7 support, it\u2019s only by phone, and not everyone has had the best experience.<a id=\"ftnt_ref3\" href=\"#ftnt3\">[3]<\/a><\/p>\n<p>NetFortris also only integrates with a handful of third-party apps. For the same price, you get a lot more value all around with a product like RingCentral.<\/p>\n<h3 class=\"heading h3\"><a id=\"threecx\"><\/a><br \/>\n9. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/alternatives-to-3cx\/\" target=\"_blank\" rel=\"noopener noreferrer\">3CX<\/a><\/h3>\n<p>3CX just might be the VoIP service provider for your small business if you\u2019re on a super-tight budget. While most other applications cost around $20 per user per month, give or take, for a middle-of-the-road plan, 3CX offers their highest tier for $1.31 per user per month (as of the writing of this post). They do also offer a very limited plan for free, with different capacities depending on expected simultaneous calls.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.it-communicationsltd.co.uk\/wp-content\/uploads\/2019\/10\/iPhone-_Android_WinClient.png\" alt=\"VoIP for small business - 3CX\" width=\"768\" height=\"577\" \/><\/p>\n<p>As you might imagine: you get what you pay for. 3CX is a pretty basic VoIP option, with no video conferencing included and few features beyond handling phone calls. Integrations are extremely limited; they mention Microsoft 365 and then \u201cCRM,\u201d but it\u2019s not clear which CRMs play well with 3CX. They do offer a CRM template creator for systems that don\u2019t sync with 3CX, however.<\/p>\n<p>One way 3CX can keep their prices so low, besides offering a no-nonsense phone system without the bells and whistles, is not owning their cloud technology. To get up and running with cloud phones, you first have to choose your cloud provider: Google Cloud, Amazon Lightsail, or one of several others. This might be great if you already use the cloud for other aspects of your small business, but we can see this outsourcing causing issues if you run into a technical problem with the cloud down the line. Will 3CX be able to help quickly, or will you have to call multiple companies just to get back online with your customers?<\/p>\n<h3 class=\"heading h3\"><\/h3>\n<h3 class=\"heading h3\">10. <a href=\"https:\/\/krispcall.com\/\">KrispCall<\/a><\/h3>\n<p>KrispCall is an excellent option for small businesses seeking VoIP services with standout features. Its seamless scheduling and auto-dialer functionalities enable efficient customer interaction management and enhance communication effectiveness. It has advanced call recording, tracking, and analytical tools, providing valuable insights to improve customer service. KrispCall also supports numerous integrations, simplifying connections with various business tools and applications.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-57005\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/krispCall-homepage-og-tag-1024x576-1.png\" alt=\"\" width=\"1024\" height=\"576\" \/><\/p>\n<p>While KrispCall offers competitive pricing and excellent customer support, some advanced features may incur additional costs, similar to other VoIP services. Overall, KrispCall delivers a comprehensive and user-friendly VoIP solution with powerful features tailored for businesses looking to enhance their communication strategies. If you need advanced call management and integration capabilities, KrispCall is worth considering. Just be prepared to invest in additional features as your business grows.<\/p>\n<h2 class=\"heading h3\">The best VoIP for small business is\u2026<\/h2>\n<p>While RingCentral clearly offers the most well-rounded set of features for a small business VoIP, we know that every small business is different. There\u2019s no one-size-fits-all when it comes to your <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone<\/a> needs. Our advice? Identify two or three services that seem like the best solution for your business, and take them for a test drive. Most of the companies on this list provide demos or even a free trial. Still others offer a fully free, no-strings-attached\u00a0\u00a0version of their platform.<\/p>\n<p>A new VoIP system for your small business is a big decision, but it doesn\u2019t have to be painful. We hope this rundown takes a bit of the guesswork out of the process, so you can get your new communications system up and running for your business as soon as you\u2019re ready.<\/p>\n<hr \/>\n<div>\n<p><a id=\"ftnt1\" href=\"#ftnt_ref1\">[1]<\/a> techradar.com\/best\/best-voip-service<\/p>\n<\/div>\n<div>\n<p><a id=\"ftnt2\" href=\"#ftnt_ref2\">[2]<\/a> capterra.com\/p\/148730\/Dialpad\/reviews\/<\/p>\n<\/div>\n<div>\n<p><a id=\"ftnt3\" href=\"#ftnt_ref3\">[3]<\/a>\u00a0consumeraffairs.com\/business\/fonality-phone-systems.html<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A small business\u2019s needs are unique. Unlike huge corporations and big-box stores, every dollar in (and out) could be make or break. And the same goes for your customers; every new fan you earn is a step in the right direction, but it can be hard to hold onto them if your communications are stuck &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43090,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[4606,1783,110,113,99,1855,948,296,353,103,162,8654,8657,5113,4613,2770,106],"class_list":["post-43148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-ucaas","tag-business-communications","tag-business-phone","tag-business-phone-system","tag-business-voip","tag-cloud-communications","tag-cloud-phone-system","tag-ringcentral","tag-ringcentral-app","tag-ringcentral-features","tag-small-business","tag-team-collaboration","tag-team-messaging","tag-unified-communications","tag-unified-communications-as-a-service","tag-video-conferencing","tag-voip"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>9 of the best VoIP for small business providers, ranked | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"A small business\u2019s needs are unique. 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