{"id":43143,"date":"2020-08-19T08:17:13","date_gmt":"2020-08-19T08:17:13","guid":{"rendered":"\/us\/en\/blog\/?p=43143"},"modified":"2025-07-16T01:23:55","modified_gmt":"2025-07-16T08:23:55","slug":"sales-goals","status":"publish","type":"post","link":"\/us\/en\/blog\/sales-goals\/","title":{"rendered":"Sales slump? Take a look at your sales goals"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A thousand-page strategy begins with a single goal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goal functions as the north star for the business, dictating how its resources will be marshaled over the course of a month, year, or years.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With sales, goals play a particularly critical role. While every other department in the company loads the gun, it\u2019s the humble sales executive who pulls the trigger. All departments contribute to profits in some way, but the sales team faces tremendous pressure to perform. Aside from being part of one of the most challenging professions in business, sales departments are held heavily responsible for revenues, penalized for company failures, and rewarded for their successes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s state-of-the-art communications technology has helped countless small businesses smash their sales targets. The common thread that runs through all these exciting case studies is that business goals focus as much on the process as they do on the outcome.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet, when small businesses underperform, goals are often the last place leaders think to look. Instead, (understandably) anxious leaders tend to obsess over things like incentive programs, <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/sales-pitch-examples\/#:~:text=A%20good%20sales%20pitch%20identifies,the%20product%20easy%20to%20see.\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">sales pitching<\/span><\/a><span style=\"font-weight: 400;\">, etc. rather than examining where all these things flow from: goal-setting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s fix that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll cover:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><a href=\"#what\"><span style=\"font-weight: 400;\">What a sales goal is<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#types\"><span style=\"font-weight: 400;\">4 types of sales goals<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#smart\"><span style=\"font-weight: 400;\">What constitutes SMART goals in sales<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#howto\"><span style=\"font-weight: 400;\">How to set the right sales goals for your business<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#measure\"><span style=\"font-weight: 400;\">How to measure sales goals in 3 steps<\/span><\/a><\/li>\n<\/ol>\n<hr \/>\n<p class=\"p1\">Up your team&#8217;s sales game and help them close more deals with these free cold outreach scripts. \u260e\ufe0f<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/ebook\/cold_calling_scripts_playbook.pdf\" data-id=\"69d2ae020ff4f\" id=\"69d2ae020ff4f\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d2ae020ff4f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\ude80 Get them now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Need fresh ideas for how to connect with prospects while setting up your deals for success? Download this cold outreach playbook now! <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01477\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d2ae020ff4f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Happy selling!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"what\"><\/a><br \/>\nWhat is a sales goal?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sales goals are objectives a company sets that influence its profits and revenue. These objectives could be results focused, like <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/sales-targets\/\"><span style=\"font-weight: 400;\">sales targets<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/sales-kpis\/\"><span style=\"font-weight: 400;\">key performance indicators (KPIs),<\/span><\/a><span style=\"font-weight: 400;\"> or they could be process focused, like <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-retention-rate\/\"><span style=\"font-weight: 400;\">customer retention<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/motivational-sales-meetings-ideas\/\"><span style=\"font-weight: 400;\">sales team motivation<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since many things that have nothing to do with sales <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-techniques\/\"><span style=\"font-weight: 400;\">technique<\/span><\/a><span style=\"font-weight: 400;\"> or performance affect sales team success, sales goals needn\u2019t focus just on sales. Sales goal setting could and should go beyond just numbers and targets.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"types\"><\/a><br \/>\n4 types of sales goals (with examples)<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are as many types of sales goals as there are things that affect sales. Your goals could help motivate salespeople to improve upon their strengths, help them build upon a problem area, or help them take advantage of an opportunity in a new market.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are just a few examples:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Team goals<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sales has always been a bit like a team sport. Sales leaders are famous for being more like coaches rather than managers, and <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/motivational-sales-meetings-ideas\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">motivational sales meetings<\/span><\/a><span style=\"font-weight: 400;\"> can sometimes look like pregame huddles when done right. And that\u2019s probably for the best. Research shows that employee-engagement doubles among employees who are part of a team.<\/span><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><span style=\"font-weight: 400;\"> Team goals are set to cultivate the team\u2019s spirit and skills. They can also include team targets.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-43145\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/power-of-teams-1024x556.png\" alt=\"power of teamwork in sales\" width=\"1024\" height=\"556\" \/><\/p>\n<h4><span style=\"font-weight: 400;\">Examples of team sales goals<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cImprove <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/employee-engagement-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">employee engagement survey<\/span><\/a><span style=\"font-weight: 400;\"> scores by 15% through more flexible <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/how-to-create-wfh-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">WFH policies<\/span><\/a><span style=\"font-weight: 400;\"> and team incentives by the end of the year.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cProvide 100 hours of advanced <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-coaching-programs-the-business-case-and-roi\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">sales training<\/span><\/a><span style=\"font-weight: 400;\"> to all 30 employees of department X in Q3.\u201d<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">2. Metrics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sales metrics are all the numbers that represent your individual employees\u2019, teams\u2019 and company\u2019s performance. Data from sales metrics are crucial for informing your strategies for forecasts and sales incentive programs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These could include (but not be limited to): <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/sales-kpis\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Sales KPIs<\/span><\/a> <span style=\"font-weight: 400;\">such as revenue by territory, market, or product; Net Promoter Score (NPS); etc.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Activity sales metrics such as the number of calls made, meetings scheduled, referral requests, etc. Here are some of the activity goals you can pull from <\/span><a href=\"https:\/\/www.ringcentral.com\/engage\/engage-voice.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral\u2019s platform<\/span><\/a><span style=\"font-weight: 400;\">, for instance:<br \/>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-43147\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/RingCentral-sales-queue-monitor-1024x699.png\" alt=\"RingCentral sales queue monitor\" width=\"1024\" height=\"699\" \/><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Pipeline sales metrics such as the average length of the sales cycle, and average conversion rate by <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-funnel\/\" target=\"_blank\" rel=\"noopener noreferrer\">sales funnel stage<\/a>.<\/span><\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>You can access tons of relevant call and video-meeting related metrics through RingCentral\u2019s outbound contact center solution. Take a quick look in the video below.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Blended Outbound Cloud Contact Center | RingCentral Engage Voice\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/bAaEj0aBBPA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"font-weight: 400;\">Examples of metrics goals<\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">\u201cShorten the average sales cycle of product X to 6 weeks from 9 weeks in territory Y by the end of the year.\u201d<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u201cIncrease market penetration in territory X by 13 percentage points before November 2020.\u201d<\/span><\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">3. Strategic sales goals<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Strategic goals have to do with hitting milestones on the roadmap laid out by your overall strategy. These goals have less to do with numbers and more to do with the bigger picture.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Is there a particular product you want to focus on? Maybe you\u2019re seeing a lot of sales of Product X nationwide, but you would like to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-territory-plan\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">enter a new sales territory<\/span><\/a><span style=\"font-weight: 400;\">? Or, you\u2019ve been getting information that some of your reps\u2019 tactics are too aggressive and need to rethink your approach. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Examples of strategic sales goals<\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">\u201cImplement a new sliding-scale incentive program for sales executives by March 2021.\u201d<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u201cImprove communication and collaboration across sales, marketing, and customer success teams through a unified communications platform.\u201d (<\/span><span style=\"font-weight: 400;\">See how <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/success.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Success Mortgage Partners accomplished this<\/span><\/a><span style=\"font-weight: 400;\"> with RingCentral<\/span><span style=\"font-weight: 400;\">.)<\/span><\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">4. Customer satisfaction goals\u00a0<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-satisfaction-everything-you-need-to-know\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Customer satisfaction<\/span><\/a><span style=\"font-weight: 400;\"> begins way before the product is even a thought in the prospect\u2019s mind. And it goes hand-in-hand with sales.<\/span><sup><span style=\"font-weight: 400;\">2<\/span><\/sup><span style=\"font-weight: 400;\"> According to research from PwC, 73% of consumers say that customer experience is an important factor in their decision making.<\/span><sup><span style=\"font-weight: 400;\">3<\/span><\/sup><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-experience-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Customer experience analytics<\/span><\/a><span style=\"font-weight: 400;\">\u00a0can even provide clues into what needs to be improved in the sales process, and vice versa.<\/span><\/p>\n<\/div>\n<h4><span style=\"font-weight: 400;\">Examples of customer satisfaction goals\u00a0<\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">\u201cReduce customer onboarding time by 24% using Customer Relationship Management (CRM) tools.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u201cImprove Customer Satisfaction score (CSAT) by 10 percentage points among surveyed customers.\u201d\u00a0<\/span><\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"><a id=\"smart\"><\/a><br \/>\nWhat are SMART goals in sales?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sales goals shouldn\u2019t be kept a secret from salespeople. And for that reason, the goal itself, the phrasing, and the way it is communicated are all crucial to get right. Goals should be phrased in such a way that they leave nothing to the imagination.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The worst way to phrase a goal is to make it vague. You might as well set a New Year\u2019s resolution to go vegan without knowing what vegan even means.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But so many sales goals are just that: \u201cMake more money\u201d when they should be SMART: specific, measurable, achievable, relevant, and time-bound.\u00a0<\/span><\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 288px;\">\n<tbody>\n<tr style=\"height: 48px;\">\n<td style=\"width: 50%; height: 48px;\"><b>Specific<\/b><\/td>\n<td style=\"width: 50%; height: 48px;\"><span style=\"font-weight: 400;\">Sales goals should be as detailed as possible and articulate specifics. Good goal statements answer the who, what, why, where, when, and how.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"width: 50%; height: 48px;\"><b>Measurable<\/b><\/td>\n<td style=\"width: 50%; height: 48px;\"><span style=\"font-weight: 400;\">What does success look like, but most importantly, how can you tell? What metrics, KPIs, and sales <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-software\/\">software<\/a> will you use? <\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"width: 50%; height: 48px;\"><b>Achievable<\/b><\/td>\n<td style=\"width: 50%; height: 48px;\"><span style=\"font-weight: 400;\">This is probably the most crucial aspect of goal setting. Set the bar too high, and you risk demotivating your team. Set the bar too low, and you encourage complacency. <\/span><\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 50%; height: 72px;\"><b>Relevant<\/b><\/td>\n<td style=\"width: 50%; height: 72px;\"><span style=\"font-weight: 400;\">This goes without saying, but the goal has to be relevant to the people it is being set for. It has to make sense within the job function and contribute in some way to the individuals who are helping to achieve the goal.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 50%; height: 72px;\"><b>Time-bound<\/b><\/td>\n<td style=\"width: 50%; height: 72px;\"><span style=\"font-weight: 400;\">Oh, you want to make a million dollars in sales? Sure, you could do that in five years. But can you wait five years? Having a reasonable time frame for a goal can generate a sense of urgency and motivation to achieve it.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\"><br \/>\n\u201cThe California sales team should bring in a total of $500,000 <i>(measurable, achievable)<\/i> from sales of product A, product B, and product C in the San Francisco area <i>(specific) <\/i>in the next quarter <i>(time-bound)<\/i>, without putting in overtime. The best performing salespeople will be given their incentives during the <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-meeting-agenda\/\" target=\"_blank\" rel=\"noopener noreferrer\">quarterly sales meeting<\/a> in December <i>(relevant).<\/i>\u201dA SMART version of \u201cMake more money\u201d could look like this:<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"howto\"><\/a><br \/>\nHow to set the right sales goals for your business\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The right goals are SMART of course, but they also inspire and energize the people responsible for achieving them. The right sales goals reinforce and incentivize the right things\u2014steering the business not just towards its revenue aspirations but also towards its long-term big-picture goals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most importantly, they do this without sacrificing the goose for the golden egg. They prioritize the company\u2019s employees and encourage sustainable growth. Here\u2019s a brief guide to setting them:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Select your KPIs and time period<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To maximize success, keep things simple and select at most three to five KPIs to focus on for your chosen time period.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure that the goals aren\u2019t too high and avoid stretch goals if possible. Consultant Daniel Markowitz has suggested that unattainable stretch goals are demotivating and can foster unethical behavior and excessive risk-taking.<\/span><sup><span style=\"font-weight: 400;\">4<\/span><\/sup><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re new to this, or are unable to confidently set realistic, data-informed goals for any reason, set a short time frame for your goals. Short time periods limit the potential damage from unrealistic goals. However, if you frequently work with longer sales cycles, short time frames may not help much. In this case, err on the side of caution.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Look at the data from the past few years (and then throw it away)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are excellent reasons why you would want to base your goals on forecasts based on performance over the past few years. It\u2019s a method that\u2019s been around a long time, and despite life\u2019s unpredictability, it\u2019s worked pretty well so far.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">But it\u2019s important not to blindly raise the bar year over year without considering the other factors that affect sales performance and allowing for unforeseen circumstances like pandemics, economic slumps, or abrupt changes in consumer behavior. Use past year data as a guide or as a diagnostic tool to identify problem areas, but forecast with care.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Study the market situation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Capture opportunities business growth while they\u2019re blazing hot. For example, if you run a clothing business and the market is chasing athleisure, increase your targets for your athleisure offerings. Make sure that you pursue the most profitable goals, with the largest margins, and raise the bar for easy wins.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you were initially gunning for market share in territory A, but later find out that territory B is more practical, be flexible enough to regroup even in the middle of the time period.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Reward a range of performance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To account for unforeseen circumstances, it might help to set goals in a sliding range especially while designing a performance rewards program. Rather than incentivizing just one figure, say of $200,000 for a salesperson, set a \u201csuccess range\u201d of $180,000 to $220,000 and reward your sales team on a sliding scale. This makes success more accessible for a range of performers and will motivate less than brilliant performers to keep up their efforts well into the next time period.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Set goals for activities, not just metrics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, even with the best of efforts, good sales people, especially newer ones, might not be able to smash their targets and get discouraged. To avoid this, make sure that you set process goals that reward effort\u2014not just achievement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Activity goals might include new leads generated, meetings arranged, or upsells. According to the <\/span><i><span style=\"font-weight: 400;\">Harvard Business Review<\/span><\/i><span style=\"font-weight: 400;\"> (<\/span><i><span style=\"font-weight: 400;\">HBR<\/span><\/i><span style=\"font-weight: 400;\">), \u201cSetting goals for sales activities can sustain salespeople\u2019s motivation throughout long sales cycles.\u201d<\/span><sup><span style=\"font-weight: 400;\">5<\/span><\/sup><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"measure\"><\/a><br \/>\nHow to measure sales goals in 3 steps<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">What gets measured gets managed. But you\u2019re a small business and chances are you\u2019re strapped for time. So how can you go about measuring sales goals without spending too much time recording your progress?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 1: Hook up your tech and software stack<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s really hard to make a habit of things you find tedious and annoying to do, and since your salespeople would rather spend more time selling things than creating weekly reports, make recording progress a breeze with a bit of help from tech.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You probably already use a CRM to manage your sales team. If not, you should look into whether it\u2019s a good idea to invest in one. (It usually is.)\u00a0<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>It\u2019s easier to implement these tools while you\u2019re still small so that you can establish practices that can help you even when your business (and your sales goals) expand.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Take a look at the <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/best-sales-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">software<\/span><\/a><span style=\"font-weight: 400;\"> and hardware you need for your sales team to work. You&#8217;ll do well to invest in a communication and collaboration platform like RingCentral, where you can text, email, call, and video-conference from a single platform\u2014and also access helpful real-time analytics and reports to track your sales team\u2019s performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral also <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">integrates with a number of great sales apps and CRMs<\/span><\/a><span style=\"font-weight: 400;\"> like Salesforce, Zoho, and <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/agile-crm-ringcentral\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">AgileCRM<\/span><\/a><span style=\"font-weight: 400;\"> so that you can dial up prospects right from your computer screen and log conversations and notes:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 2: Take a look at your analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Think of data and what comes to mind is a big, unwieldy concept that should be of concern to giant corporations, not small businesses like yours, but overcome that. With the right tools, it\u2019s not hard, and the effort will pay off in the long run. The more data you gather, the more accurate and refined your goal-setting process will be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re using RingCentral along with a CRM, this part will be easy. With a little bit of help from <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/task-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">task automation<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/workflow-management-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">workflow management tools,<\/span><\/a><span style=\"font-weight: 400;\"> you can easily share information between apps and make recording your team\u2019s performance a breeze.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have set hard-to-quantify sales goals that have to do with team culture or collaboration efficiency, consider using <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/employee-engagement-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">surveys<\/span><\/a><span style=\"font-weight: 400;\"> and qualitative interviews to gather data points to chart your progress.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 3: Synthesize the information<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You won\u2019t always get everything right. There will always be goals you hit and goals you miss. Success is a process of trial and error\u2014and you may find along the way that you need to tweak your targets and compensation plans. That\u2019s perfectly alright. Mistakes are information. What can you do with the information? How can you present it in a way where you can learn from it and re-strategize appropriately?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider hiring a business consultant to interpret the data and help you strategize. If you\u2019re tech savvy, consider using artificial intelligence and machine learning to analyze the info for you.\u00a0<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/xsell-ai-and-realtime-call-tracking\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">XSELL AI and Realtime Call Tracking<\/span><\/a><span style=\"font-weight: 400;\"> is a tool that continuously studies your <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-interactions\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer interactions<\/span><\/a><span style=\"font-weight: 400;\"> by phone, live chat, and SMS text; tracks the conversations in real time; and provides recommendations to improve conversion rates. And the best part? It integrates with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">communication tools<\/span><\/a><span style=\"font-weight: 400;\"> (like RingCentral)!<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Do your sales goals need reworking?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019ve read \u2018til the end, you\u2019re probably wondering if your own sales goals are lowering your revenues. Off the cuff, here\u2019s a quick way to tell if that\u2019s the case: take a look at your sales team\u2019s performance over the past couple of incentive periods.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A good benchmark is that at least 60 to 70% of your team should be able to reach your goals. If not, they\u2019re probably too high. According to <\/span><i><span style=\"font-weight: 400;\">HBR<\/span><\/i><span style=\"font-weight: 400;\">, \u201cWhen 10%\u201320% of salespeople miss goals, the problem might be the salespeople. But when most salespeople miss, the problem is their goals.\u201d<\/span><sup><span style=\"font-weight: 400;\">6<\/span><\/sup><\/p>\n<p><span style=\"font-weight: 400;\">So, how are your sales goals looking? Is the problem your team or your goals?<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><span style=\"font-weight: 400;\">hbr.org\/cover-story\/2019\/05\/the-power-of-hidden-teams<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">2<\/span><\/sup><span style=\"font-weight: 400;\">researchgate.net\/publication\/235263181_The_Role_of_the_Sales_Employee_in_Securing_Customer_Satisfaction<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">3<\/span><\/sup><span style=\"font-weight: 400;\">pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">4<\/span><\/sup><span style=\"font-weight: 400;\">hbr.org\/2012\/04\/the-folly-of-stretch-goals<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">5<\/span><\/sup><span style=\"font-weight: 400;\">hbr.org\/2019\/06\/7-ways-sales-teams-can-set-better-goals<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">6<\/span><\/sup><span style=\"font-weight: 400;\">hbr.org\/2016\/07\/can-your-sales-team-actually-achieve-their-stretch-goals<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A thousand-page strategy begins with a single goal.\u00a0 The goal functions as the north star for the business, dictating how its resources will be marshaled over the course of a month, year, or years.\u00a0 With sales, goals play a particularly critical role. While every other department in the company loads the gun, it\u2019s the humble &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[380],"class_list":["post-43143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sales slump? 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