{"id":42994,"date":"2020-08-14T00:28:38","date_gmt":"2020-08-14T00:28:38","guid":{"rendered":"\/us\/en\/blog\/?p=42994"},"modified":"2023-01-18T03:31:08","modified_gmt":"2023-01-18T11:31:08","slug":"4-must-try-features-in-the-ringcentral-for-zendesk-integration","status":"publish","type":"post","link":"\/us\/en\/blog\/4-must-try-features-in-the-ringcentral-for-zendesk-integration\/","title":{"rendered":"4 must-try features in the RingCentral for Zendesk integration"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For customer-facing businesses, investing in tools that help deliver faster and more effective service is a smart move. That\u2019s because, across sectors, an inability to quickly resolve issues and make customers happy is a huge liability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the U.S. alone, bad service costs businesses more than <\/span><a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2018\/05\/17\/businesses-lose-75-billion-due-to-poor-customer-service\/#143fdde16f92\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">$75-billion a year<\/span><\/a><span style=\"font-weight: 400;\">. And it\u2019s easy to see challenges in delivering customer service quickly make a bad experience compound:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strike one: the customer has a problem with your product.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strike two: they call your customer service number and encounter a lengthy hold before they can speak to an agent.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Strike three: the problem can\u2019t be resolved right away, and over a period of time, the customer gets bounced from agent to agent, having to repeat the details of their issue each time.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Does the problem get resolved? Does it even matter? It doesn\u2019t if you\u2019re making your customers jump through so many hoops and invest so much time to get an issue resolved. For half of consumers, <\/span><a href=\"https:\/\/www.zendesk.com\/blog\/why-companies-should-invest-in-the-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">bad service<\/span><\/a><span style=\"font-weight: 400;\"> alone is enough to steer them toward a competitor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solutions like <\/span><a href=\"https:\/\/www.zendesk.com\/about\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/a><span style=\"font-weight: 400;\"> help businesses better help their customers by managing many of the workflows related to support. It allows businesses to automate support queues, delegate tasks, and help their customers across multiple channels\u2014and you can go even further to deliver first-class service if you pair Zendesk with RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are four great features you have to try in the RingCentral for Zendesk integration.<\/span><\/p>\n<h3 class=\"heading h3\"><b>1. Create tickets automatically<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019re familiar with Zendesk, or solutions like it, then you\u2019re familiar with the ticket system, which is a log of each customer service issue that comes in. Tickets assist in the organizing, delegating and tracking of issues. Typically, a ticket is opened when a customer contacts you for help; once their issue is resolved, that ticket is closed. RingCentral for Zendesk automates the manual work behind this useful tracking system, allowing users to automatically create a new ticket for every new call or even voicemail.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>2. Display your presence across RingCentral devices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Customer service isn\u2019t a solitary affair\u2014whether it\u2019s jumping in to handle an overflow of calls during a busy time or a need to escalate a tricky issue, there\u2019s often teamwork involved. While Zendesk helps customer service teams to delegate tasks, it\u2019s good to know that the person you\u2019re handing the job over to is ready and able to jump in when you need them. RingCentral for Zendesk displays real-time availability information for your team, showing whether they are available, busy, in \u201cdo not disturb\u201d mode, or offline.<\/span><\/p>\n<h3 class=\"heading h3\"><b>3. Match inbound calls with existing customer information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Every second counts when you\u2019re trying to resolve a customer issue\u2014and any lost time pulling up customer records or previous logs is a delay in making your customer happy. When you receive an inbound call using RingCentral for Zendesk, all existing information related to your customer immediately pops up on your screen, so you can get down to business faster.<\/span><\/p>\n<h3 class=\"heading h3\"><b>4. Log new inbound calls while on another call<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Any busy customer service rep will tell you that keeping multiple customers happy is a juggling act. First and foremost, you have to focus on working with the customer on the call you\u2019re on. But work doesn\u2019t stop while you\u2019re busy resolving one caller\u2019s issues\u2014during that time, you may also receive other calls related to ongoing support issues or other matters. With RingCentral for Zendesk you can master that juggling act\u2014and rest assured you won\u2019t drop the ball\u2014because you can log new inbound calls, even when you\u2019re already on the phone with another customer. When a call comes in, you can either choose to save and exit the existing long and move onto the new call, or deal with the new call later.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Making customer support even more seamless<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you manage a high volume of customer service queries, then employing a solution like Zendesk is an important way to optimize workflows and meet your customers\u2019 needs faster and more efficiently. But with features that make communicating with customers and tracking their needs even more seamless, RingCentral for Zendesk is a key add-on for busy service teams. <\/span><\/p>\n<p>Learn more about <a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-zendesk\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral for Zendesk<\/a> here.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For customer-facing businesses, investing in tools that help deliver faster and more effective service is a smart move. That\u2019s because, across sectors, an inability to quickly resolve issues and make customers happy is a huge liability. In the U.S. alone, bad service costs businesses more than $75-billion a year. And it\u2019s easy to see challenges &#8230;<\/p>\n","protected":false},"author":29,"featured_media":42995,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18391],"tags":[18552,7263,18547,18551,18548,18550,18549],"class_list":["post-42994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-leadership","tag-best-integrations-for-crm","tag-ringcentral-integrations","tag-ringcentral-zendesk","tag-zendesk-calling","tag-zendesk-integrations","tag-zendesk-messaging","tag-zendesk-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 must-try features in the RingCentral for Zendesk integration | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"For customer-facing businesses, investing in tools that help deliver faster and more effective service is a smart move. 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">IT leadership<\/a>","amp_link":"\/us\/en\/blog\/4-must-try-features-in-the-ringcentral-for-zendesk-integration\/amp","excerpt_title":"4 must-try features in the RingCentral for Zendesk 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