{"id":42981,"date":"2020-08-13T19:14:42","date_gmt":"2020-08-14T02:14:42","guid":{"rendered":"\/us\/en\/blog\/?p=42981"},"modified":"2021-03-17T13:10:39","modified_gmt":"2021-03-17T20:10:39","slug":"8-top-drivers-of-telehealth-adoption-in-2020","status":"publish","type":"post","link":"\/us\/en\/blog\/8-top-drivers-of-telehealth-adoption-in-2020\/","title":{"rendered":"8 top drivers of telehealth adoption in 2020"},"content":{"rendered":"

In 2020, there has been an enormous and unprecedented demand for telehealth services. There are a number of drivers fueling that adoption rate, some of which should come as no surprise, while others are less expected.<\/p>\n

(To help healthcare providers take advantage of telehealth benefits, we\u2019re offering RingCentral Office for free<\/a>.<\/em>)<\/p>\n

Read on to learn the top eight drivers of telehealth services adoption in 2020.<\/p>\n

1. A public health crisis<\/b><\/h3>\n

The public health crisis<\/a> that started earlier in 2020 has by far been the biggest driver of telehealth services adoption. In 2019, 11 percent of Americans used telehealth services; a consumer survey by McKinsey at the end of April 2020 showed that 46 percent of American consumers were using telehealth to replace canceled healthcare visits.<\/p>\n

Analysts at McKinsey and other firms question whether telehealth services will remain as popular after the crisis abates. However, it’s important to note that there are other drivers that are contributing to telehealth\u2019s prevalence, and those show no sign of going away.<\/p>\n

2. Patients want telehealth services<\/b><\/h3>\n

If there hadn\u2019t been a public health crisis that erupted in 2020, perhaps the rates of adoption wouldn\u2019t be quite so high. However, the rates would still be rising. One of the reasons for that is because patients want providers to offer telehealth services.<\/p>\n

According to recent research<\/a>, 77 percent of patients are open to using telehealth services. Moreover, they don\u2019t feel as though they\u2019re sacrificing anything by using telehealth instead of having an in-person visit with their provider. In fact, 88 percent of patients believe that a virtual appointment is just as good as a face-to-face one.<\/p>\n

3. Telehealth services are convenient<\/b><\/h3>\n

Why do patients want telehealth services? They\u2019re\u00a0convenient<\/a>.<\/p>\n

Millennials are the most interested in telehealth because of its convenience\u2014almost three-quarters of 18\u201334 year-olds and 72 percent of 35\u201344 year-olds are willing to use it. However, Millennials aren\u2019t the only ones who see telehealth benefits; 73 percent of seniors say they would use telehealth services, with 67 percent wanting to use it for chronic health issues.<\/p>\n

4. Telehealth is cost-effective<\/b><\/h3>\n

Another of telehealth\u2019s benefits is that it’s cost-effective for patients, providers, and payers. Consider the patients first: for many patients, visiting a physician means taking time off work. Rural patients not only have to take time off of work, but they also may need to travel. Those\u00a0costs<\/a> add up, averaging $24,000 for travel costs and $16,769 for lost wages.<\/p>\n

For providers, there are three telehealth benefits: fewer no-shows, lower hospital readmissions, and lower cost of appointments. With a telehealth business model, more patients attend virtual appointments, helping providers avoid their share of the\u00a0$150 billion<\/a> that the healthcare industry loses each year to no-shows. Thanks to greater continuity of care, patients avoid costly hospital readmissions. Additionally, healthcare facilities save money. A major medical center reported savings of\u00a0$86.64<\/a> every time a patient chose telehealth services over a visit to the ER.<\/p>\n

Payers<\/a> also see savings thanks to telehealth. The typical cost of a telehealth visit is $50; the weighted average cost is $176 for alternative care sites. That\u2019s a savings of $126.<\/p>\n

5. Physicians want telehealth services<\/b><\/h3>\n

The cost-effectiveness and convenience of a telehealth business model appeal to\u00a0providers<\/a>, too. More and more physicians are offering telehealth services. Between 2016 and 2019, telehealth visits\u00a0doubled<\/a>, going from 14 to 28 percent.<\/p>\n

There are clear telehealth benefits for providers. Telehealth visits eliminate the spread of germs. Moreover, they allow providers to see high-risk patients in-office, while lower-risk patients can stay home and avoid getting others in the waiting room sick.<\/p>\n

6. Telehealth services enhance care coordination<\/b><\/h3>\n

I<\/span>t takes a\u00a0team<\/a> to help a single patient. Complex health needs, or even something as seemingly straightforward as recovery from surgery, mean that more than one provider is involved in a patient\u2019s care. To protect the patient, that care must be coordinated.<\/p>\n

Telehealth services make care coordination easier by enabling members of a care team to hold video conferences and chats to discuss a patient\u2019s situation. For example, a diabetic patient\u2019s endocrinologist could discuss the patient\u2019s medication with his or her primary care physician, and loop in the physical therapist who\u2019s helping the patient after a foot injury.<\/p>\n

7. Telehealth services bridge the rural gap<\/b><\/h3>\n

As mentioned earlier,\u00a0rural patients<\/a> face barriers to healthcare access. Their providers typically don\u2019t work near where they live, and the costs to take time off work and travel to their healthcare providers are high.<\/p>\n

Providers who adopt a telehealth business model can better serve these patients. By meeting via phone or video conference, rural patients can connect with their providers to get the care they need.<\/p>\n

\n

Download RingCentral’s Guide to telehealth in rural America<\/a><\/strong><\/p>\n<\/blockquote>\n

8. Regulatory changes make telehealth more attractive<\/b><\/h3>\n

The public health crisis has led to a change in regulations that makes it easier for providers to offer telehealth services and for payers to fund them. Previously, government regulations made it difficult (as well as undesirable) for providers and payers. However, with the need to reduce exposure to germs as well as shortages of personal protective equipment, the government is actually encouraging telehealth.<\/p>\n

The CARES Act<\/a> encourages the use of a telehealth business model. Additionally, Medicare reimburses providers for virtual appointments, even if they don\u2019t live in a rural area, and if they are newer patients. HIPAA restrictions<\/a> have also been loosened so that the use of non-HIPAA-compliant technologies won\u2019t lead to penalties.<\/p>\n

(<\/span><\/i>Pro tip:<\/i><\/b> Choosing a telehealth technology that\u2019s HITRUST CSF-certified allows you to remain HIPAA compliant while giving your patients peace of mind that you\u2019re protecting their confidential information.)<\/span><\/i><\/p>\n

Telehealth services are becoming a fixture within the healthcare industry landscape. The right telehealth technology enables you to meet current and future demands.\u00a0\u00a0<\/span><\/p>\n

Achieve better healthcare outcomes at a lower cost. Cloud communications systems are transforming healthcare. Find out how.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In 2020, there has been an enormous and unprecedented demand for telehealth services. There are a number of drivers fueling that adoption rate, some of which should come as no surprise, while others are less expected. (To help healthcare providers take advantage of telehealth benefits, we\u2019re offering RingCentral Office for free.) Read on to learn …<\/p>\n","protected":false},"author":292,"featured_media":42983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[1682,7970],"class_list":["post-42981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-healthcare","tag-telehealth"],"acf":[],"yoast_head":"\n8 top drivers of telehealth adoption in 2020 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"There are eight drivers of telehealth services adoption in 2020, including greater demand and cost savings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/8-top-drivers-of-telehealth-adoption-in-2020\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.","sameAs":["https:\/\/Ringcentral.com"],"url":"\/us\/en\/blog\/author\/lance-mehaffey\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/telehealth-drivers.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/lance-mehaffey\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Lance Mehaffey<\/span><\/a>","rc_author_full_name":"Lance Mehaffey","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Lance-Headshot-11-21-22.jpg","rc_author_link":"\/us\/en\/blog\/author\/lance-mehaffey\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">Healthcare<\/a><a href=\"\/us\/en\/blog\/category\/telehealth\/amp\">, Telehealth<\/a>","amp_link":"\/us\/en\/blog\/8-top-drivers-of-telehealth-adoption-in-2020\/amp","excerpt_title":"8 top drivers of telehealth adoption in 2020","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/42981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=42981"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/42981\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/42983"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=42981"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=42981"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=42981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}