{"id":42878,"date":"2020-08-12T14:22:31","date_gmt":"2020-08-12T14:22:31","guid":{"rendered":"\/us\/en\/blog\/?p=42878"},"modified":"2025-03-13T06:24:38","modified_gmt":"2025-03-13T13:24:38","slug":"instant-messaging-programs","status":"publish","type":"post","link":"\/us\/en\/blog\/instant-messaging-programs\/","title":{"rendered":"3 powerful instant messaging programs for your small business"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There are a lot of instant messaging programs out there, so it can be hard to cut through the noise and determine which ones will actually help your team work efficiently (versus those that just have the latest emojis).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, not all instant messaging platforms are for everyone\u2014some apps are ideal for major corporations, but just wouldn\u2019t make any sense for a small business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We know that for small business owners, time is money. So, while we\u2019re going to get a lot more in depth about a few options for instant messaging, here\u2019s the bottom line: RingCentral is the best instant messaging program for small businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re not just tooting our own horn either\u2014shopping (and paying) for different apps is one of the biggest burdens for small businesses. Why not use one app that can do multiple things instead?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ll dig more into how RingCentral\u2019s instant messaging app can also handle task management and file sharing, and show you why we felt comfortable making that statement later. In this post, we\u2019ll cover:\u00a0<\/span><\/p>\n<ul>\n<li><a href=\"#one\"><span style=\"font-weight: 400;\">3 powerful instant messaging program options for small businesses:<\/span><\/a>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#ring\"><b>RingCentral<\/b><span style=\"font-weight: 400;\"> &#8211; A top pick for overall instant messaging program<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#google\"><b>Google Chat<\/b><span style=\"font-weight: 400;\"> &#8211; Good for teams using Google Workspace<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#flock\"><b>Flock<\/b><span style=\"font-weight: 400;\"> &#8211; A solid, basic option<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\">BONUS: \u00a0<a href=\"#two\"><span style=\"font-weight: 400;\">How to decide which instant messaging app is the right fit for your business<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\uded2 Shopping for a team messaging tool? (Or just curious about what to look for?) Grab the free checklist to help you choose the right one for your team or business.<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/team_messaging_platform_checklist.pdf\" data-id=\"6a3b4d28b4561\" id=\"6a3b4d28b4561\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a3b4d28b4561.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705 Get it now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">See what you need to do (and know) as you're deciding on a team messaging app with this checklist!<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01511\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a3b4d28b4561.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Happy shopping! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2 class=\"heading h3 h2\"><span style=\"font-weight: 400;\">3 powerful instant messaging programs for small businesses<\/span><\/h2>\n<h3 class=\"heading h3 h2\"><a id=\"ring\"><\/a>RingCentral<\/h3>\n<p><span style=\"font-weight: 400;\">As a multifunctional platform built with small businesses in mind, RingCentral truly can\u2019t be beat when it comes to instant messaging programs. It has it all: from a quick chat platform to video calling, file sharing, task management, and scheduling\u2014all built into one platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(Yep, it checks off all five boxes we mentioned above.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral has great real-time instant messaging capabilities that work across Mac, PC, iOS, and Android so that your team can stay in touch in the office, from home, or on the road.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But beyond that, you can video call with one click, whether for a team meeting or a quick one-on-one call to answer a question. You can even share your screen and make notes on the screen during a call to be sure you\u2019re being as clear as possible:<\/span><\/p>\n<div class=\"full-width\"><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-42882 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/RingCentral-editing.png\" alt=\"RingCentral Annotations\" width=\"1999\" height=\"1167\" \/><\/a><\/div>\n<p><span style=\"font-weight: 400;\">Annotation also works on file sharing, so you can provide feedback within RingCentral. After a meeting, assign follow-up tasks or schedule future meetings, again within the same app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of wasting time switching from one app to another, just use the desktop or mobile app to share documents, stay in the loop, and assign to-dos so your team can work efficiently all in one workspace.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That means fewer technical issues, no missed follow-up tasks, and employees who always know the best way to reach each other. Seamless communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, if and when your company grows, it\u2019s really easy to add new employees to RingCentral so they can get up and running quickly&#8230;<\/span><\/p>\n<p><b>Best instant messaging app if you need\u2026<\/b><span style=\"font-weight: 400;\"> a multifunctional app to scale with your growth.<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83c\udfc6 Did you know:\u00a0<\/b><\/div>\n<p>RingCentral is a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/pc-mag-ringcentral-editors-choice\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i>PCMag<\/i>\u2019s Editors\u2019 Choice Award<\/a> winner because of its reliable service and easy-to-use app (among other reasons)!<\/p>\n<\/div>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"google\"><\/a>Google Chat<\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-42884 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/Google-chat.png\" alt=\"Google Chat\" width=\"1024\" height=\"726\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re already using Google Drive and Gmail across different teams, it might make sense to look into Google Chat as an option for your business instant messaging. If you\u2019re looking to use exclusively Google Workspace products and are willing to budget a bit more for your chat platform, it can be a good option.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obviously, Google Chat gives you the group and individual chat functions you need, and you can use the chat interface within Gmail or as a standalone app if you don\u2019t want to have your email up all day.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, you\u2019ll still get the all-in-one experience by combining Google Chat with other Google Workspace tools like <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/google-docs-hacks\/\"><span style=\"font-weight: 400;\">Google Docs<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/google-drive-hacks\"><span style=\"font-weight: 400;\">Google Drive<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/google-calendar-hacks\/\"><span style=\"font-weight: 400;\">Google Calendar.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Share your drive files in the chat and use bots to get reminders about upcoming meetings or notifications about new comments on your documents. If you need to hop on a video call, you can use the integration with Google Meet to send a link through Google Chat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ultimately, you\u2019re always working through integrations with other Google programs, not necessarily directly through the chat platform (like you can with RingCentral). It can feel somewhat clunky, but is easy enough to get used to.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s no free plan for Google Chat, but if you already have a business account with Google Workspace, it\u2019s included in the cost.<\/span><\/p>\n<p><b>Best instant messaging app if you need\u2026 <\/b><span style=\"font-weight: 400;\">to work within Google Workspace exclusively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">[ebook-download title=&#8221;Learn more about managing your finances as a remote team&#8221; src=&#8221;&#8221; cta-text=&#8221;Read it now&#8221; link=&#8221;\u200bhttps:\/\/www.ringcentral.com\/remote-work-finance-playbook.html\u200b&#8221;]<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"flock\"><\/a>Flock<\/span><\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-42885 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/Flock-1024x740.png\" alt=\"Flock\" width=\"1024\" height=\"740\" \/><\/p>\n<p><span style=\"font-weight: 400;\">While it\u2019s more budget-friendly than, say, Slack, Flock similarly limits your functionality while you\u2019re still on the free plan. You\u2019ll still get a few different uses out of it beyond standard chat functions, though, so it might be an option worth considering.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like RingCentral, you do have <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/best-video-conferencing-for-small-businesses\/\"><span style=\"font-weight: 400;\">video conferencing<\/span><\/a><span style=\"font-weight: 400;\"> functionality through Flock\u2014but you won&#8217;t get screen sharing on their free plan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the free plan, you\u2019ll also have a cap on storage for chat history and files. That might not seem like a big concern, but remember, if you\u2019re searching for something later, it might just no longer be there.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can use Flock task management to help stay on top of project progress, though there isn\u2019t a shared team calendar view to manage tasks and events, so it might not work well for you if you\u2019d rather get that birds-eye view.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flock is very user-friendly, though, and easy to get set up and configured for your team. It can be a solid option for a company that wants or needs just the basics and straightforward connections with integrations.<\/span><\/p>\n<p><b>Best instant messaging app if you need\u2026 <\/b><span style=\"font-weight: 400;\">the bare minimum to get started with business instant messaging.<\/span><\/p>\n<h2 class=\"heading h3 h2\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Choosing an instant messaging program for your business: 5 questions to ask<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before we dive into the actual tools, let\u2019s touch on the quality we used to determine the best instant messaging apps for small business. Our main focus? Multifunctionality.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re just looking for an app to chat back and forth, there are a lot of great options. Some companies even make do with apps like WhatsApp. But for a business, we\u2019ve seen time and again that the best option is going to have to do a lot more than just send messages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019re running a small business, you don\u2019t have the time to hunt down and manage a bunch of different apps just to do your day-to-day work. (In fact, that sounds like a recipe for forgotten subscriptions that just eat into your monthly budget.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re keeping your company lean and agile, your technology stack should be the same. And that means every tool you do choose should punch above its weight.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever communication <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\"><span style=\"font-weight: 400;\">tool<\/span><\/a><span style=\"font-weight: 400;\"> you choose, be sure it doesn\u2019t <\/span><i><span style=\"font-weight: 400;\">just <\/span><\/i><span style=\"font-weight: 400;\">do one thing. Instead, use a multifunctional instant messaging program that gives your team the ability to not only send quick text messages, but also communicate in other ways.\u00a0<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>A tool that gives you more flexibility will be a good long-term solution that grows with your business needs\u2014and it\u2019ll help you avoid the long journey of shopping for another collaboration platform in a few months. Plus, you\u2019ll only have to purchase and manage one tool, and train employees on one platform. Simple.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Now, your instant message program doesn\u2019t need <\/span><i><span style=\"font-weight: 400;\">all <\/span><\/i><span style=\"font-weight: 400;\">five of these features, but it should at the very least tick a few of these boxes. (And one of the tools we\u2019ll show you below actually does do all five things!)\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">1. Are there private and team chat capabilities?<\/h3>\n<p><span style=\"font-weight: 400;\">Not to start with the obvious, but your instant messaging platform should give you the ability to message someone (or a group of someones)\u2026 instantly. Be sure you can create as many group chats as you need, for different teams and projects, as well as one-to-one messaging.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, here\u2019s how a group chat looks in <\/span><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\"><span style=\"font-weight: 400;\">RingCentral\u2019s desktop app.<\/span><\/a> Direct and team messages live in the lefthand panel for easy access. You can even add super-important convos to your Favorites column, or start your own folder for certain project huddles:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-43077\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/Jupiter_Clean-screen_closed-right-nav-1024x601.png\" alt=\"instant messaging in RingCentral app\" width=\"1024\" height=\"601\" \/><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>Do you know the difference between <a href=\"\/us\/en\/blog\/live-chat-vs-messaging-whats-the-difference\/\">live chat and instant messaging<\/a>? Now&#8217;s a good time to find out.<\/p>\n<\/div>\n<h3 class=\"heading h3\">2. Is video calling built into the messaging app?<\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, you just can\u2019t get your point across via text on a chat, which is why video calling is a great feature to look for from a communications app. Instead of having to create a meeting in a separate video <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/the-best-video-conferencing\/\"><span style=\"font-weight: 400;\">conferencing software<\/span><\/a><span style=\"font-weight: 400;\"> or send a link, why not use an instant messaging program that allows you to make a phone or <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call right from the app<\/a>? Like this \ud83d\udc47:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-44522\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/switch-to-audio-or-video-chat.gif\" alt=\"switch to audio or video chat\" width=\"800\" height=\"575\" \/><\/p>\n<h3 class=\"heading h3\">3. How easy (and organized) are the file sharing capabilities?<\/h3>\n<p><span style=\"font-weight: 400;\">If you have to send a message to someone telling them to check their email for the document you just shared, then\u2014surprise!\u2014a good instant messaging app can take care of that for you too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choose something that lets you share files right within your chat, so you can upload stuff and discuss it\u2014all in one place. Like this:<\/span><\/p>\n<div class=\"full-width\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-43589\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/file-sharing-in-the-ringcentral-app.gif\" alt=\"file sharing in the ringcentral app\" width=\"800\" height=\"633\" \/><\/div>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\">4. Are project management tools included?<\/h3>\n<p>Of course, along with being able to launch video meetings, ideally you\u2019d want to see your upcoming meetings right from your messaging app to see what\u2019s on the docket for the day.<\/p>\n<p><span style=\"font-weight: 400;\">For a productive <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/virtual-meetings\/\"><span style=\"font-weight: 400;\">virtual meeting<\/span><\/a><span style=\"font-weight: 400;\"> or group chat to really gain momentum, it\u2019s crucial that everyone leaves on the same page and is aware of their follow-up tasks. A great instant messaging program will offer a feature or integration to let you assign tasks while they\u2019re still fresh in your mind.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wouldn\u2019t it be convenient if you could create and assign a task to someone\u2014with deadlines, details, and even relevant uploaded files\u2014right in your group thread?<\/span><\/p>\n<div class=\"full-width\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-44523\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/assign-tasks-in-ringcentral-app.gif\" alt=\"assign tasks in ringcentral app\" width=\"800\" height=\"711\" \/><\/div>\n<h3 class=\"heading h3\">5. Will the messaging program grow with my business?<\/h3>\n<p>Learning new tools can mean time lost. The last thing you want is to choose a <a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\">team messaging app<\/a> that\u2019s too limited, because that could mean you\u2019ll need to start your search and onboarding process all over again in the near future.<\/p>\n<p>Look for a product that offers a sliding scale of features like storage, advanced security, analytics, and other supervisor tools. This way, you pay for what you need now and can add more later without a hassle. For example, <a href=\"https:\/\/www.ringcentral.com\/ringcentral-video.html\">RingCentral Video is our 100% free team messaging option<\/a>, and it comes with video conferencing, too! From there, you can level up when you&#8217;re ready for deeper oversight and engagement.<\/p>\n<h2 class=\"heading h3 h2\"><span style=\"font-weight: 400;\">So, what\u2019s the best instant messaging program for small businesses?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s never going to be a one-size-fits-all solution when it comes to any business technology, but for small businesses, RingCentral is the best instant messaging option out there.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may be a little biased, but we love seeing our customers make use of our multifunctional platform and get so much more than a simple chat app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the end of the day, if you\u2019re downloading a new app every time a business need arises, you\u2019re going to end up with an expensive tech stack that doesn\u2019t work efficiently. Instead, start with RingCentral\u2014<\/span><span style=\"font-weight: 400;\">for free<\/span><span style=\"font-weight: 400;\">!\u2014and start building a communication hub for your business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a lot of instant messaging programs out there, so it can be hard to cut through the noise and determine which ones will actually help your team work efficiently (versus those that just have the latest emojis). Plus, not all instant messaging platforms are for everyone\u2014some apps are ideal for major corporations, but &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[18526,10625,4288,18525],"class_list":["post-42878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-best-im-programs-for-business","tag-im-for-business","tag-instant-messaging","tag-instant-messaging-programs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 3 best instant messaging programs for small businesses | RingCentral<\/title>\n<meta name=\"description\" content=\"Learn about the best instant messaging programs for small businesses, and the one 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