{"id":42484,"date":"2020-04-16T00:00:00","date_gmt":"2020-04-16T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/collaboration-skills\/"},"modified":"2025-03-13T06:27:36","modified_gmt":"2025-03-13T13:27:36","slug":"collaboration-skills","status":"publish","type":"post","link":"\/us\/en\/blog\/collaboration-skills\/","title":{"rendered":"What hit show Suits can teach us about collaboration skills"},"content":{"rendered":"<p>Just like any other skill, collaboration skills need to be practiced.<\/p>\n<p>Let\u2019s face it. Attempting to be a lone wolf business owner who won\u2019t rely on anyone else is a one-way ticket to burning out.<\/p>\n<p>Combining talents and working together with others will often result in solutions that individuals probably would never have found on their own. But managing egos, staying respectful, and knowing how to communicate with different types of people isn\u2019t always easy.<\/p>\n<p>So, training yourself to be a better addition to any team is a worthwhile goal\u2014especially in business.<\/p>\n<p>In this post, we\u2019ll look at:<\/p>\n<ul class=\"table-of-content\">\n<li><a href=\"#What we mean when we say \u201ccollaboration skills\u201d\">What we mean when we say \u201ccollaboration skills\u201d<\/a><\/li>\n<li><a href=\"#Why collaboration is so important\">Why collaboration is so important<\/a><\/li>\n<li><a href=\"#5 key skills to improve collaboration\">5 key skills to improve collaboration<\/a><\/li>\n<li><a href=\"#A collaboration skills checklist\">A collaboration skills checklist<\/a><\/li>\n<\/ul>\n<p><a name=\"What we mean when we say \u201ccollaboration skills\u201d\"><\/a><\/p>\n<h2>What do we mean by \u201ccollaboration skills?\u201d<\/h2>\n<p>Here\u2019s the definition of collaboration (thanks, Oxford English Dictionary):<\/p>\n<p><b>Collaboration<\/b> (noun): the act of working with another person or group of people to create or produce something.<\/p>\n<p>We could say that collaboration itself is a skill, and that would be true. But in order to improve it, you have to recognize that collaboration is made up of many different skills. You have to know how to openly communicate, how to actively listen, and how to learn about and better understand your teammates\u2014the list goes on. We\u2019ll get into the specifics below.<br \/>\n<a name=\"Why collaboration is so important\"><\/a><\/p>\n<h2>Why is collaboration so important?<\/h2>\n<p>Great endeavors are the result of <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/effective-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">effective teamwork<\/a>.<\/p>\n<p>If you own a business, you\u2019ll need help. It\u2019s impossible to be an expert in every field <i>and<\/i> do every single task well. You can\u2019t be your own accountant, salesperson, cleaner, developer, marketer, and lawyer. (Well, most of us can\u2019t.)<\/p>\n<p>Speaking of lawyers, let\u2019s use a popular TV show as an example: <i>Suits, <\/i>USA Network\u2019s drama about lawyers at a top-tier law firm in New York City. In <i>Suits, <\/i>the two leads (the senior partner and his associate), along with other lawyers at the firm, are constantly going behind each other\u2019s backs to find evidence, confront witnesses, and solve cases.<\/p>\n<p>Instead of keeping each other informed, discussions usually end with snappy lines like this:<\/p>\n<p><i>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/i> <i>\u201cWhere do you think you\u2019re going?\u201d<\/i><\/p>\n<p><i>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/i> <i>\u201cTo fix this.\u201d (Character is already striding away as they say this line.)<\/i><\/p>\n<p>Sure, that makes for great dramatic TV. But can you imagine working with someone like this in real life? You\u2019d probably end up shouting something like \u201cJUST TELL ME WHAT YOU\u2019RE GOING TO DO!\u201d at least three times per week.<\/p>\n<p>Instead of dealing with that, most people would prefer to know what their teammates are working on and keep <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-channels\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication channels<\/a> open. Fostering a collaborative environment will encourage employees to stay accessible to each other, so that they can solve problems together instead of alone.<br \/>\n<a name=\"5 key skills to improve collaboration\"><\/a><\/p>\n<h2>5 key skills to improve collaboration<\/h2>\n<p>Collaboration is made up of many different skills. In this section, we\u2019ve identified five of the most important ones\u2014and supplied concrete tips for how to improve each skill.<\/p>\n<h3>1. Openness<\/h3>\n<p>We\u2019re starting with openness because it impacts every aspect of building a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-culture\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaborative culture<\/a>.<\/p>\n<p>Being open to new ideas and suggestions is an essential aspect of teamwork. If you go into a discussion with your mind already made up, then you won\u2019t be listening to your teammates, even if they have a better idea. This kind of single-mindedness is not great for business in the long run. It hinders your ability to adapt and evolve\u2014and if you\u2019re <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/small-business-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">managing a small business<\/a>, you\u2019ll need to be able to do that. Often.<\/p>\n<p>When ideas or solutions are proposed, look at them from different angles instead of immediately seizing on the negatives. Try this: next time you\u2019re in a meeting, and a colleague proposes an idea that conflicts with yours, take a moment before you say anything. Ask yourself, \u201cHow is this idea better than mine?\u201d<\/p>\n<p>By objectively examining alternate proposals, you\u2019ll see them more clearly. Maybe you\u2019ll agree that it\u2019s a better idea than what you had come up with. Or, maybe you\u2019ll find that the best solution is to merge the two ideas, combining the best aspects of both. Which leads us to our next skill\u2026<\/p>\n<h3>2. Communication<\/h3>\n<p>Communication is also a pretty broad term, but we\u2019ll try to narrow the focus for the purpose of this article.<\/p>\n<p>Respect is a building block of communication. In any exchange with any of your team members, if you\u2019re not being respectful of them and their ideas, you might be creating problems down the road.<\/p>\n<p>Let\u2019s say a colleague has an idea that just isn\u2019t good. Instead of refusing it without an explanation (or even worse, being condescending about it), it\u2019s better to objectively explain why it won\u2019t work in a manner that\u2019s both respectful and honest. If you\u2019re not able to do that, perhaps the idea isn\u2019t as bad as you think.<\/p>\n<p>Along with respect, clarity is the other building block. No matter how clearly you think you\u2019ve explained yourself or how good you think your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-techniques\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication techniques<\/a> are, it never hurts to go the extra mile to make sure that your teammates understand instructions or ideas.<\/p>\n<p>If you\u2019re able to explain your ideas and instructions clearly, you already have a big head start on improving your collaboration skills. And this goes both ways: if a teammate isn\u2019t articulating their ideas well, make an effort to understand them. There could be a few different reasons for <i>their <\/i>lack of clarity, as you\u2019ll see in the next section on our third skill.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>Pro-tip: <\/b><\/div>\n<p>Here are a few <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/virtual-team-building-activities\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual team building activities<\/a> to help you build those communication skills with your teammates.<\/p>\n<\/div>\n<h3>3. Enablement<\/h3>\n<p>It can be easy to forget that people have different styles of communication. Meetings tend to be dominated by extroverts, so team members who are less comfortable with public speaking might not want to challenge the status quo.<\/p>\n<p>So, enablement is another great building block for <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/engineering-collaboration\/\" target=\"_blank\" rel=\"noopener noreferrer\">engineering collaboration<\/a> on a team. Learning how to empower your teammates will end up enriching the whole team\u2014especially if you need <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/cross-functional-collaboration\/\" target=\"_blank\" rel=\"noopener noreferrer\">cross-functional collaboration<\/a> for a certain project.<\/p>\n<p>An easy first step for this is making sure, during meetings, that everyone\u2019s voice is heard. If you have a colleague who you know is nervous or shy, you could also talk to them before or after a meeting and give them the choice of letting you speak for their idea. They can then chime in with support if necessary.<\/p>\n<p>Sometimes, colleagues might prefer typing out their thoughts via email or messaging app. Try this: if you\u2019re a manager and have a shy colleague, ask them which communication style they prefer\u2014being encouraged to speak up at meetings, talking one-on-one outside of meetings, or writing text-based communication. This will show them that you care about them and want their voice to be heard in whatever way is best for them.<\/p>\n<p>Do you work remotely or are you <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/running-a-productive-remote-team\/\" target=\"_blank\" rel=\"noopener noreferrer\">running a remote team<\/a>? You need a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-hub\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaboration hub<\/a>\u2014or at the very least, some kind of r<a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/remote-working-tools\/\">emote working tool<\/a>.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s desktop and mobile apps<\/a> give you multi-channel communication across different devices\u2014from messaging and phone calls to <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/best-video-conferencing-for-small-businesses\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing<\/a>\u2014to suit any style of collaboration:<\/p>\n<p><center><iframe style=\"padding-top: 20px; padding-bottom: 10px;\" src=\"https:\/\/www.youtube.com\/embed\/vGSZfDIHmso\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/center><\/p>\n<h3>4. Organization<\/h3>\n<p>Collaboration without organization is a paradox. If you want to have <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-in-the-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\">effective collaboration in the workplace<\/a>, it\u2019s best to have a clear idea of who\u2019s working on what.<\/p>\n<p>This is where <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/project-management-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">project management tools<\/a> and <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/workflow-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">workflow automation<\/a> come in. For any team, especially larger ones, it\u2019s crucial to have shared documentation of decisions and responsibilities. Again, RingCentral lets you create <a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">teams and manage tasks<\/a> all within the platform, and you can even edit files and comment on them in real time:<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-6945 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-171-1024x696.png\" alt=\"Managing tasks with RingCentral\" width=\"840\" height=\"571\" \/><\/a><\/p>\n<p>Knowing which team member is working on which task will give you a better overview of your team\u2019s actual capacity. And speaking of which, <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/task-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">task automation<\/a> is something useful to look into if you find that you or your team is juggling too many ad hoc and last-minute asks.<\/p>\n<h3>5. Adaptability<\/h3>\n<p>The final skill is arguably the hardest one to practice, as it can only be improved when you\u2019re confronted with change.<\/p>\n<p>Things don\u2019t always go according to plan. While you may be perfectly in control of your own business, there will always be something that can go wrong: it could be your supply chain, it could be that a teammate falls ill\u2014or it could even be a global pandemic.<\/p>\n<p>So, adaptability is your secret weapon to winning in an uncertain world. If things go wrong, don\u2019t freak out or lose your temper, especially in front of your team. Stay calm and think logically about how to respond, while fielding ideas and suggestions from teammates.<\/p>\n<p>Again, having good <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tools<\/a> can make this process a lot easier\u2014some people might want to talk face-to-face, while others would rather send you a message. Give them options:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6946 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-142-1024x560.png\" alt=\"RingCentral mobile and desktop app\" width=\"840\" height=\"459\" \/><\/p>\n<p>Remind them that you\u2019re in this together, and that you\u2019ll all pull through.<\/p>\n<h3>*Bonus skill &#8211; 6. Tech-savviness<\/h3>\n<p>This post has focused mostly on collaborating with your team, but remember that <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-collaboration\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer collaboration<\/a> can be powerful, too. And while some brick-and-mortar businesses are collaborating with customers just fine when they come into your store, <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/online-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">online customer service<\/a> is becoming more and more of a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-expectations\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer expectation<\/a>.<\/p>\n<p>And if your customers want to collaborate with you online, you have to be able to meet them there. (It helps with <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/effective-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">effective teamwork<\/a> too.)<\/p>\n<p>Can you quickly and efficiently connect customers with someone on your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer support<\/a> team? How quickly are you picking up the phone or answering customers\u2019 questions? You could be doing all of this manually, but once you grow to a certain point, you\u2019ll need something like a <a href=\"https:\/\/www.ringcentral.com\/contact-center\/products\/collaborative.html\" target=\"_blank\" rel=\"noopener noreferrer\">contact center<\/a> solution. (These usually come with real-time reports and in-depth <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer surveys<\/a>, both of which are very helpful if you\u2019re serious about <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/improve-customer-experiences\" target=\"_blank\" rel=\"noopener noreferrer\">improving your customer experience<\/a>.)<\/p>\n<p>Speaking of which, tools can be collaborative too. Ideally, the software and apps you\u2019re using already integrate with each other. For example, RingCentral integrates with many popular business solutions and apps, from <a href=\"https:\/\/www.ringcentral.com\/apps\/glip-integration-google-drive\" target=\"_blank\" rel=\"noopener noreferrer\">Google Drive<\/a> to <a href=\"https:\/\/www.ringcentral.com\/apps\/?q=salesforce\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a> and <a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-zendesk\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk<\/a>:<\/p>\n<figure id=\"attachment_6947\" aria-describedby=\"caption-attachment-6947\" style=\"width: 840px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-zendesk\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"wp-image-6947 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-199-1024x524.png\" alt=\"RingCentral\u2019s Zendesk integration allows you to take phone calls from customers right in your Zendesk dashboard.\" width=\"840\" height=\"430\" \/><\/a><figcaption id=\"caption-attachment-6947\" class=\"wp-caption-text\"><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-zendesk\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s Zendesk integration<\/a> allows you to take phone calls from customers right in your Zendesk dashboard.<\/figcaption><\/figure>\n<p><a name=\"A collaboration skills checklist\"><\/a><\/p>\n<h2>A collaboration skills checklist<\/h2>\n<p>To help you keep these skills in mind, here\u2019s an easy-to-use checklist. Reviewing this every now and then, especially after an important meeting or a momentous day, is a great way to make sure you\u2019re continuously improving.<\/p>\n<div class=\"box\">\n<ul style=\"padding-bottom: 0px !important;\">\n<li style=\"padding-bottom: 0px !important;\">Was I open to new ideas?\n<ul style=\"padding-bottom: 0px !important;\">\n<li style=\"padding-bottom: 0px !important;\">Did I objectively try to find ways in which they were superior to my proposed ideas?<\/li>\n<\/ul>\n<\/li>\n<li>Was I respectful in how I communicated with my teammates?<\/li>\n<li>Did I ensure that my communications were clear and straightforward? Did I understand communications from my teammates, and if not, did I ask for clarification?<\/li>\n<li style=\"padding-bottom: 0px !important;\">Did I enable my teammates?\n<ul style=\"padding-bottom: 0px !important;\">\n<li style=\"padding-bottom: 0px !important;\">Did I make sure that everyone\u2019s voice was heard?<\/li>\n<\/ul>\n<\/li>\n<li>Did I <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/touch-base-email-alternatives\/\" target=\"_blank\" rel=\"noopener noreferrer\">touch base<\/a> with teammates today to make sure that nobody\u2019s overwhelmed?<\/li>\n<li style=\"padding-bottom: 0px !important;\">Did a problem arise today that required a change?\n<ul style=\"padding-bottom: 0px !important;\">\n<li style=\"padding-bottom: 0px !important;\">Did I keep my cool and remain calm in front of my teammates?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<h2>Keep building those collaboration skills<\/h2>\n<p>Collaboration is an incredibly important skill, made up of more than the sum of its parts\u2014just like an effective team.<\/p>\n<p>So keep an open mind, keep communication flowing, and keep improving to keep yourself and your team\u2019s collaboration skills at their best.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just like any other skill, collaboration skills need to be practiced. Let\u2019s face it. Attempting to be a lone wolf business owner who won\u2019t rely on anyone else is a one-way ticket to burning out. Combining talents and working together with others will often result in solutions that individuals probably would never have found on &#8230;<\/p>\n","protected":false},"author":29,"featured_media":45810,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[3642,18297,18298,1491,18299],"class_list":["post-42484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-collaboration","tag-collaboration-in-business","tag-collaboration-skills","tag-teamwork","tag-tv-show-suits"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What hit show Suits can teach us about collaboration skills | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"What collaboration skills are needed to work with a team? How about customers &amp; clients? Here are 5 tips to build those skills courtesy of TV show Suits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-skills\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What hit show Suits can teach us about collaboration skills\" \/>\n<meta property=\"og:description\" content=\"What collaboration skills are needed to work with a team? How about customers &amp; clients? 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