{"id":42425,"date":"2020-04-01T00:00:00","date_gmt":"2020-04-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/customer-service-oriented\/"},"modified":"2025-03-13T06:28:22","modified_gmt":"2025-03-13T13:28:22","slug":"customer-service-oriented","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-service-oriented\/","title":{"rendered":"Customer service-oriented? Be customer-obsessed instead"},"content":{"rendered":"

We\u2019ll go out on a limb and assume you know the basics of customer service, so let\u2019s do something a little different here. Let\u2019s talk about the master-level skills it takes for a small business to stay competitive today.<\/p>\n

We\u2019re living in the experience economy<\/b>, which means service matters most<\/b> to customers\u2026 yep, even more than price. In fact, 86% of people surveyed would pay up to 25% more for a product, if they knew phenomenal service was part of the deal.<\/p>\n

Experience economy<\/b>: A term first coined in 1998, this movement is marked by customers\u2019 feelings about a company driving revenue even more than price or quality. Their memory, or experience, of the company becomes a product itself.<\/div>\n

What does this mean for small businesses? It means you finally have a leg up on the Goliaths who can undercut you on price.<\/p>\n

And while it\u2019s great to be customer service oriented, it\u2019s even better to be customer-obsessed. <\/i>That might sound daunting, but we\u2019ve broken it down for you.<\/p>\n

Ready to make the leap? Keep reading. (Or, just skip right to the quiz to see if your business is customer-obsessed<\/a>.)<\/p>\n

Today, we\u2019ll cover:<\/p>\n