{"id":41777,"date":"2020-05-06T00:00:00","date_gmt":"2020-05-06T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/remote-support-team\/"},"modified":"2025-03-13T06:27:05","modified_gmt":"2025-03-13T13:27:05","slug":"remote-support-team","status":"publish","type":"post","link":"\/us\/en\/blog\/remote-support-team\/","title":{"rendered":"Building a remote support team: everything you need to know"},"content":{"rendered":"<p>Customer support is arguably more important than ever.<\/p>\n<p>From retaining more customers to increase the value of their ones you\u2019ve already got, there\u2019s a reason why so many businesses are looking to level up their customer service.<\/p>\n<p>And investing in a remote support team is a perfect way to do exactly that.<\/p>\n<p>Rather than leave your customers hanging, remote teams empower businesses to offer speeder, comprehensive support around-the-clock.<\/p>\n<p>Doing so is especially important for digital and international businesses where competition is fierce and your business needs to always be \u201con.\u201d<\/p>\n<p>In this guide, we\u2019ll break down everything you need to know about hiring and building an effective remote support team.<\/p>\n<p>Keep reading to learn the answers to these questions:<\/p>\n<ul class=\"table-of-content\">\n<li><a href=\"#What\u2019s a remote strategy, anyway?\">What\u2019s a remote strategy, anyway?<\/a><\/li>\n<li><a href=\"#What are the benefits of putting together a remote support team?\">What are the benefits of putting together a remote support team?<\/a><\/li>\n<li><a href=\"#What should I look for when hiring for my remote support team?\">What should I look for when hiring for my remote support team?<\/a><\/li>\n<li><a href=\"#How do I empower my remote support team to succeed?\">How do I empower my remote support team to succeed?<\/a><\/li>\n<li><a href=\"#What tools and strategies matter most for a remote support team?\">What tools and strategies matter most for a remote support team?<\/a><\/li>\n<li><a href=\"#What\u2019s the importance of growth and tracking the success of your remote support team?\">What\u2019s the importance of growth and tracking the success of your remote support team?<\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40 Grab the <strong>free Work-from-Home (-or-Anywhere) Policy template<\/strong>!<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/terms&amp;conditions\/general_remote_work_policy.pdf\" data-id=\"6a0b038cd6b52\" id=\"6a0b038cd6b52\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b038cd6b52.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705 Get the template<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83c\udf0e Get your team ready to work from anywhere outside the office<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b038cd6b52.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Thanks! Enjoy the freedom of working from anywhere. \ud83d\ude42<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<p><a name=\"What\u2019s a remote strategy, anyway?\"><\/a><\/p>\n<h2>What\u2019s a remote support team, anyway?<\/h2>\n<p>Basically, a remote support team is the team of people who handle your customer concerns\u2014without being tied to a specific office. These teams can be used to replace in-house customer service or supplement your existing support team.<\/p>\n<p>Today, putting together a remote support team is relatively easy thanks to modern technology. With the help of the right tools, you can both onboard and hire support staff from anywhere in the world. That staff can likewise use remote support tools like <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/the-best-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing software<\/a> and <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/screen-sharing-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">screen sharing software<\/a> to seamlessly communicate with customers.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>For example, <a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html#ring-cc\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a> empowers your remote support team to both communicate internally and chat with customers in real time (no matter where they\u2019re located).<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><a name=\"What are the benefits of putting together a remote support team?\"><\/a><\/p>\n<h2>What are the benefits of putting together a remote support team?<\/h2>\n<p>Hey, fair question. Some companies are (understandably) skeptical as to whether a remote support team can be effective. Why not just have an <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/outsourced-technical-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">outsourced technical support team<\/a>?<\/p>\n<p>Here\u2019s the thing. Outsourcing your support staff doesn\u2019t mean you have to hand over the reins of your customer service to total strangers.<\/p>\n<p>The reality: a well-trained remote support team can be a game-changer for budget-conscious, busy businesses. Here\u2019s a breakdown of the benefits of having a remote team.<\/p>\n<p><i>\u200b<\/i>[ebook-download title=&#8221;How customer-obsessed is your business?&#8221; link=&#8221;https:\/\/netstorage.ringcentral.com\/documents\/quiz_how_customer_obsessed_your_business.pdf&#8221; cta-text=&#8221;Take the quiz&#8221; src=&#8221;&#8221;]<\/p>\n<h3><span style=\"text-decoration: underline;\">Retain more customers through speedier service<\/span><\/h3>\n<p>There\u2019s no denying that <a href=\"https:\/\/www.nextiva.com\/blog\/customer-service-statistics.html\" target=\"_blank\" rel=\"noopener noreferrer\">expectations are quickly rising<\/a> when it comes to customer support.<\/p>\n<p>And so businesses today can\u2019t pick and choose between speed and personalization. They need to prioritize both.<\/p>\n<p>Keep in mind that <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/6-trends-transforming-customer-experience-in-2020\/\" target=\"_blank\" rel=\"noopener noreferrer\">93% of customers<\/a> are more likely to be <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/return-customer\/\" target=\"_blank\" rel=\"noopener noreferrer\">repeat customers<\/a> with companies that provide excellent customer service. To keep customers from looking elsewhere for answers or bouncing to a competitor, time is of the essence.<\/p>\n<p>Remote support teams are a cost-efficient way to provide a high-level service at a moment\u2019s notice. Rather than have your customers wait hours or days for a response, dedicated staff can swoop in and save the day in minutes rather than hours.<\/p>\n<h3><span style=\"text-decoration: underline;\">Increase your business\u2019s availability and potential for new customers<\/span><\/h3>\n<p>Food for thought: convenience and self-service are great, but there will always be consumers who think that not being able to reach an actual human is a frustrating aspect of <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-vs-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service<\/a>. That\u2019s why it\u2019s important to have a remote support team that can talk to customers in real-time.<\/p>\n<p>And the more tickets you can close and questions you can answer, the more bandwidth your business has to bring on new customers.<\/p>\n<p>Dedicating a remote support team to such concerns means time and resources saved for the rest of your remote or in-house team. This also allows your employees across other departments (sales, marketing, and so on) to focus on their strengths and not treat customer service as an afterthought.<\/p>\n<h3><span style=\"text-decoration: underline;\">Save money by hiring remotely<\/span><\/h3>\n<p>Perhaps one of the biggest benefits of <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\" target=\"_blank\" rel=\"noopener noreferrer\">letting agents work remotely<\/a> is the ability to save some serious cash for your business.<\/p>\n<p>For example, <a href=\"https:\/\/www.outsourceaccelerator.com\/glossary\/business-process-outsourcing-bpo\/\">outsourcing customer support<\/a> to contractors means avoiding the financial commitments and paperwork associated with full-time employees. In the case that you\u2019re hiring someone full-time remotely, consider the money saved on office space and other various expenses (think: travel, hardware).<\/p>\n<p>If nothing else, the ability to hire staff from around the world means that you have access to the best talent at competitive rates instead of being tied to local talent (especially if you live in an expensive city like San Francisco).<\/p>\n<p>[ebook-download title=&#8221;Grab the Remote Work Playbook&#8221; link=&#8221;https:\/\/www.ringcentral.com\/remote-work-playbook.html&#8221; cta-text=&#8221;Read it now&#8221; src=&#8221;&#8221;]<\/p>\n<p><a name=\"What should I look for when hiring for my remote support team?\"><\/a><\/p>\n<h2>What should I look for when hiring for my remote support team?<\/h2>\n<p>As you interview and hire support staff, you need to pay keen attention to your candidates\u2019 <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-skills\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service skills<\/a>. Here are the following must-haves for a strong remote support team.<\/p>\n<h3><span style=\"text-decoration: underline;\">Strong written and verbal communication skills<\/span><\/h3>\n<p>No surprises here, but it bears repeating: communication skills matters.<\/p>\n<p>For starters, remote support employees need to be comfortable speaking directly to customers (think: via video and calls). They should also be quick on their feet and able to respond swiftly to messages, live chats, and emails without being tied to a script.<\/p>\n<h3><span style=\"text-decoration: underline;\">Interpersonal skills<\/span><\/h3>\n<p>Remember what we said earlier about <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-expectations\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer expectations<\/a>?<\/p>\n<p>It\u2019s not good enough just to provide boring, one-size-fits-all support to your customers. Instead, agents should be able to engage and build meaningful relationships while also meeting customers\u2019 needs.<\/p>\n<p>From maintaining a positive attitude to turning <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/how-to-deal-with-angry-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\">angry customers<\/a> into <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/happy-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\">happy customers<\/a>\u2014while staying calm under pressure, interpersonal skills are critical.<\/p>\n<h3><span style=\"text-decoration: underline;\">Knowledge of your industry<\/span><\/h3>\n<p>Although this isn\u2019t a deal-breaker, having <em>some<\/em> degree of industry knowledge is a major plus for the sake of providing more comprehensive support.<\/p>\n<p>If your company offers financial services, your support staff should ideally have some sort of experience working in finance. The same rings true for industries such as software or real estate.<\/p>\n<p>Although the specifics of your service can definitely be taught, having someone on your support staff who already understands your industry and customers makes the transition into their role more seamless.<\/p>\n<h3><span style=\"text-decoration: underline;\">Experience working as part of a team<\/span><\/h3>\n<p>Don\u2019t forget about the \u201cteam\u201d in remote support team.<\/p>\n<p>As noted in our guide to <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service teamwork<\/a>, agents get more done and are happier in their roles when they know how to work together. Strive to hire a team player that\u2019s willing to work with and learn from others.<br \/>\n<a name=\"How do I empower my remote support team to succeed?\"><\/a><\/p>\n<h2>How to empower your remote support team to succeed<\/h2>\n<p>Now, what happens after you have your agents on deck and you\u2019re ready to bring them into the fold?<\/p>\n<p>Let\u2019s look at the key steps for onboarding support staff that\u2019s working remotely.<\/p>\n<h3>1. Make sure your support team is equipped to communicate<\/h3>\n<p>Communication is key to any support role and that includes internal communication among colleagues.<\/p>\n<p>From the word \u201cgo,\u201d get your remote support team started on a communication platform that allows them to quickly go back and forth with coworkers. Tools like <a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a> are perfect for this, providing channels to hold video meetings, share documents, and chat with employees in an instant:<\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral app for Desktop: Message. Video. Phone.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/EbIAZJd9rCU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p>This not only makes it easier to get work done during onboarding but also allows colleagues to form relationships through <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/virtual-team-building-activities\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual team building<\/a> and shadowing existing support staff.<\/p>\n<p>In short, internal communication should be simple and fast. Rather than sit in endless email chains and expect your remote support team to \u201cget it\u201d from calls alone, having a<a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"> communication tool <\/a>gives the power to take a more personal, hands-on approach to onboarding.<\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<hr \/>\n<h3>2. Familiarize them with your product and services<\/h3>\n<p>Remote support teams aren\u2019t mind-readers.<\/p>\n<p>Before they can provide meaningful customer support, they need to know your product or service inside-out.<\/p>\n<p>Thankfully, you don\u2019t need to be face-to-face with someone to teach them the ropes of your business. For example, consider some virtual strategies and resources for new employees such as:<\/p>\n<ul>\n<li>Access to your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/create-knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a><\/li>\n<li>Videos and recordings of support calls<\/li>\n<li>Sample support scripts<\/li>\n<li>A demo of your product<\/li>\n<li>Presentations and slideshows<\/li>\n<\/ul>\n<p>Supplementing these resources with your remote support team in addition to chats and calls are invaluable for helping them better understand your product.<\/p>\n<p>Oh, and tools like RingCentral are ideal for building <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/team-knowledge\/\" target=\"_blank\" rel=\"noopener noreferrer\">team knowledge<\/a>. Need to share a presentation or resource at a moment\u2019s notice? No problem. You can start <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/screen-sharing-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">screen sharing<\/a> in just a click from your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/virtual-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual meeting:<\/a><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/video\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-4710\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-125-1024x656.png\" alt=\"screen sharing using RingCentral app\" width=\"840\" height=\"538\" \/><\/a><\/p>\n<h3>3. Teach them about your customer personas<\/h3>\n<p>Perhaps just as important as understanding your product is understanding your customers.<\/p>\n<p>Learning your customers\u2019 existing frustrations, pain points, and motivations make it easier for your support team to show empathy.<\/p>\n<p>Additionally, your staff should review common customer complaints and questions to be better prepared for the first time they actually get on the phone with someone.<\/p>\n<p>Beyond recordings and shadowing other support stuff, reviewing a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/user-persona\/\" target=\"_blank\" rel=\"noopener noreferrer\">user persona<\/a> can help your support team visualize your customers without having to see them face-to-face:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4711\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-107.png\" alt=\"User persona template\" width=\"610\" height=\"738\" \/><\/p>\n<h3>4. Outline expectations and goals for remote support<\/h3>\n<p>Just because you\u2019re not all in the same room doesn\u2019t mean you should let metrics and data fall by the wayside.<\/p>\n<p>In other words, you should outline specific goals related to your support efforts. For example:<\/p>\n<ul>\n<li>Increasing the number of resolved issues on average (per day, per month, and so on)<\/li>\n<li>Increasing the <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-retention-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer retention rate<\/a><\/li>\n<li>Speeding up the <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/first-call-resolution-industry-standard\/\" target=\"_blank\" rel=\"noopener noreferrer\">first call resolution rate<\/a><\/li>\n<li>Speeding up the time it takes to close a support ticket<\/li>\n<\/ul>\n<p>Setting goals goes hand in hand with <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/simple-steps-to-boost-your-teams-productivity\/\" target=\"_blank\" rel=\"noopener noreferrer\">making your team more productive<\/a>, which is all the more reason to outline expectations.<\/p>\n<p>Making and meeting these goals means assessing your approach to customer support. It also means making sure your team is equipped with the right tools.<\/p>\n<p>And hey, that leads us to our next point.<br \/>\n<a name=\"What tools and strategies matter most for a remote support team?\"><\/a><\/p>\n<h2>The tools and strategies that a remote support team needs<\/h2>\n<p>To say that there are a lot of moving pieces to customer support would be a massive understatement.<\/p>\n<p>But no matter the size of your team or the tools you\u2019re using, a collaborative approach will always be one of your most important tools.<\/p>\n<p>What do we mean by that?<\/p>\n<p>When working with customers, a truly collaborative process (learn more about <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-collaboration\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer collaboration<\/a>) goes beyond providing support using just a script and generic answers. It means working alongside your customers step-by-step to ensure their concerns and following up to make sure that those customers are satisfied. In short, it means putting people first.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>Tools like <a href=\"https:\/\/www.ringcentral.com\/engage\/channels.html#ring-cc-off\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Engage Digital\u2122<\/a> make collaborative customer relationship management much easier because they empower your team to talk to your customers in an instant\u2014across <em>all<\/em> major communication platforms. From messaging and email to social media and beyond, you can connect to customers on their terms:<br \/>\n<a href=\"https:\/\/www.ringcentral.com\/engage\/channels.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-4712\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-87-1024x853.png\" alt=\"Collaborative customer relationship management done easier through RingCentral Engage Digital\u2122\" width=\"840\" height=\"700\" \/><\/a><\/p>\n<\/div>\n<p>Your remote support team should also be able to tag-team customer concerns and hand off tasks when necessary. RingCentral\u2019s <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-hub\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaboration hub<\/a> gives you an all-in-one platform to collaborate with other support staff to answer your customers\u2019 questions faster:<\/p>\n<p><a name=\"What\u2019s the importance of growth and tracking the success of your remote support team?\"><\/a><\/p>\n<h2>The importance of growth and tracking the success of your remote support team<\/h2>\n<p>To wrap things up, don\u2019t forget about the importance of regularly meeting with and discussing goals with your remote support team.<\/p>\n<p>This not only makes your remote workers feel included and welcome but also ensures that they maintain a sense of accountability for their performance.<\/p>\n<p>RingCentral\u2019s reporting and analytics provide a clear view of all of your users\u2019 performance data at a glance. The ability to monitor trends and key metrics like message volume, platforms, and times can help clue you in on how to grow your support team and improve your level of service.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-4713\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image5-63-1024x566.png\" alt=\"RingCentral\u2019s reporting and analytics dashboard\" width=\"840\" height=\"464\" \/><\/p>\n<p>For example, you might realize that an overwhelming number of resolved tickets come directly from calls. Or maybe your email tickets are taking way too long to resolve based on your expectations.<\/p>\n<p>Communicating these data points to your remote support team does double duty of making their jobs easier while also understanding how they can improve.<\/p>\n<p>On that note, frequent meetings and check-ins are essential for more than just reporting metrics. For the sake of building relationships and making your remote team feel included, consistent communication is key.<\/p>\n<p>And again, that\u2019s where a tool like RingCentral can really shine.<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/remote-readiness\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48171\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/01\/Remote-work.png\" alt=\"remote work readiness quiz\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h2>Ready to build your remote support team?<\/h2>\n<p>As more companies embrace remote work, outsourcing support is likewise only going to become more common.<\/p>\n<p>Doing so makes perfect sense for busy businesses and those looking to provide timelier, personable support around-the-clock.<\/p>\n<p>And although building and setting up your remote support team requires a bit of legwork, having that well-oiled machine built means that you\u2019re more likely to retain customers and grow your business long term.<\/p>\n<p>Following the steps above and using collaborative tools like RingCentral, you can put together an efficient support staff ASAP.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer support is arguably more important than ever. From retaining more customers to increase the value of their ones you\u2019ve already got, there\u2019s a reason why so many businesses are looking to level up their customer service. And investing in a remote support team is a perfect way to do exactly that. Rather than leave &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[18142,17685,356],"class_list":["post-41777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-remote-support-teams","tag-remote-teams","tag-remote-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building a remote support team: everything you need to know | RingCentral<\/title>\n<meta name=\"description\" content=\"Looking to provide speedier, more comprehensive customer support? This guide breaks down how a remote support team can help your company make it happen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/remote-support-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building a remote support team: everything you need to know\" \/>\n<meta property=\"og:description\" content=\"Looking to provide speedier, more comprehensive customer support? 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