{"id":41537,"date":"2020-03-16T00:00:00","date_gmt":"2020-03-16T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/leadership-employee-engagement\/"},"modified":"2025-03-13T06:28:54","modified_gmt":"2025-03-13T13:28:54","slug":"leadership-employee-engagement","status":"publish","type":"post","link":"\/us\/en\/blog\/leadership-employee-engagement\/","title":{"rendered":"The key to employee engagement: What great leaders do"},"content":{"rendered":"<p>Employee engagement is at a dismal low.<\/p>\n<p><a href=\"https:\/\/www.gallup.com\/workplace\/231587\/millennials-job-hopping-generation.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Sixteen percent among millennials<\/a>.<\/p>\n<p>Despite the billions that companies are investing in employee engagement, the old formula of attractive perks and better pay just aren\u2019t working like they used to.<\/p>\n<p>Millennials and Gen Zers, who make up a large chunk of the workforce, don\u2019t respond as well to these motivators. In a worrying trend, this demographic also has<a href=\"https:\/\/www.gallup.com\/workplace\/231587\/millennials-job-hopping-generation.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"> among the highest turnover rates.\u00a0<\/a><\/p>\n<p>Amidst all this, the \u201cfuture of work\u201d appears to be going in a way that many employers aren&#8217;t comfortable with yet (<a href=\"https:\/\/buffer.com\/state-of-remote-work-2019\" target=\"_blank\" rel=\"noopener noreferrer\">but employees love it<\/a>): remote work.<\/p>\n<figure id=\"attachment_4008\" aria-describedby=\"caption-attachment-4008\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-4008 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-79.png\" alt=\"2019 State of Remote Work Report\" width=\"800\" height=\"566\" \/><figcaption id=\"caption-attachment-4008\" class=\"wp-caption-text\"><em>From buffer.com<\/em><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>In this climate of unprecedented challenges, what is the one thing that businesses can improve\u00a0<em>right now<\/em> to adapt?<\/p>\n<p>Their leadership.<\/p>\n<p>Why?<\/p>\n<p>Managers alone <a href=\"https:\/\/www.gallup.com\/access\/244988\/employee-experience-trend-replace-engagement.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">account for 70% of the variance in harnessing team engagement<\/a>. Tomas Chamorro-Premuzic, Chief Talent Scientist at Manpower Group goes <a href=\"https:\/\/hbr.org\/2020\/03\/how-to-spot-an-incompetent-leader\" target=\"_blank\" rel=\"noopener noreferrer\">so far as to argue that<\/a> \u201c\u2026incompetent leaders are the main reason for low levels of employee engagement, and the prevalent high levels of passive job seeking and self-employment.\u201d<\/p>\n<p>Might sound harsh, but plenty of studies have gone into great detail to figure out the relationship between leadership and employee engagement. But how can businesses make sense of (and act on) these findings?<\/p>\n<p>In this article, we\u2019ll cover:<\/p>\n<ol class=\"table-of-content\" style=\"font-size: 15px;\">\n<li><a href=\"#5 leadership best practices that improve employee engagement\">What great leaders do: 5 leadership best practices that improve employee engagement<\/a><\/li>\n<li><a href=\"#What great leaders say to highly engaged teams\">What great leaders say to highly engaged teams<\/a><\/li>\n<li><a href=\"#A 3-step employee engagement training plan for leaders\">A 3-step employee engagement training plan for leaders<\/a><\/li>\n<li><a href=\"#Actionable tips to leading remote teams.\">Actionable tips to leading remote teams<\/a><\/li>\n<li><a href=\"#The next level after employee engagement\">The next level after employee engagement<\/a><\/li>\n<\/ol>\n<p><a name=\"What great leaders do: 5 leadership best practices that improve employee engagement\"><\/a><\/p>\n<hr \/>\n<p><strong>\u270d\ufe0f Need help building better employee reviews? \u270d\ufe0f<\/strong><\/p>\n<p>We made you a template that\u2019s competency based <em>and<\/em> includes specific criteria for remote team members!<\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/performance_review_template.pdf\" data-id=\"6a0857dccefac\" id=\"6a0857dccefac\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0857dccefac.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the template<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Free template: Build your own employee reviews<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0857dccefac.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Thanks and happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2 class=\"heading h2\">What great leaders do: 5 leadership best practices that improve employee engagement<\/h2>\n<figure id=\"attachment_4009\" aria-describedby=\"caption-attachment-4009\" style=\"width: 770px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-4009 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image4-59.png\" alt=\"Level 5 Hierarchy\" width=\"770\" height=\"590\" \/><figcaption id=\"caption-attachment-4009\" class=\"wp-caption-text\">Source: Good to Great, Jim Collins<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Some argue that great leaders are born, not made.<\/p>\n<p>But there are two sides to effective, <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-leadership\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaborative leadership<\/a>. In his book Good to Great, Stanford management scientist Jim Collins describes \u201cLevel 5 Leadership\u201d as a combination of personal humility and professional will. Humility is an essential quality.<\/p>\n<p>But professional will\u2014which he defines as an unwavering resolve to do what must be done for the best long-term results, commitment to high standards, and personal responsibility\u2014are qualities that can be developed.<\/p>\n<p>Research and industry wisdom highlights a few best practices that can improve engagement outcomes. These can be applied across all levels of leadership:<\/p>\n<h3 class=\"heading h3\">1. Listen with positive intent.<\/h3>\n<p>Listening with positive intent means that you deliberately assume the best of your colleagues and subordinates. It means that when someone makes a mistake, you hear them out empathetically instead of drawing the knee-jerk conclusion that they are \u201clazy\u201d or \u201cincompetent.\u201d (Here are a few <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/empathy-exercises\/\" target=\"_blank\" rel=\"noopener noreferrer\">empathy exercises<\/a> to try.)<\/p>\n<h3 class=\"heading h3\">2. Divide work, not responsibility.<\/h3>\n<p>When dividing work, provide ample clarity on who is accountable for the quality of the outcome. <a href=\"https:\/\/hbr.org\/2014\/05\/blue-ocean-leadership\" target=\"_blank\" rel=\"noopener noreferrer\">Not doing so can leave the team uncertain and opens up the possibility of internal politics.<\/a><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4010\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-4.gif\" alt=\"\" width=\"401\" height=\"262\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\">3. Connect more than you correct.<\/h3>\n<p>As often as you can, choose connection over correction. Listen with positive intent and \u201clevel\u201d with your subordinates, making them feel acknowledged and respected even as you address their mistakes.<\/p>\n<h3 class=\"heading h3\">4. Set your employees up for success.<\/h3>\n<p>Hire the best employees that you can, and then set them up for success. Train them and provide them with all the tools they need to do their best work. Provide them with mentors. Mentorship is a powerful dynamic, cementing mentees\u2019 emotional bonds to the organization.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>Here are a few <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/employee-engagement-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">employee engagement apps <\/a>that\u2019ll keep your team enthusiastic and attentive.<\/p>\n<\/div>\n<h3 class=\"heading h3\">5. Welcome dissent.<\/h3>\n<p>Welcoming constructive dissent and debate encourages a culture of transparency and open communication and can prevent large-scale disasters.<\/p>\n<p>Management professor <a href=\"https:\/\/knowledge.wharton.upenn.edu\/article\/strong-leaders-encourage-dissent-and-gain-commitment\/\" target=\"_blank\" rel=\"noopener noreferrer\">Michael Roberto wrote<\/a>, \u201cToo often leaders don\u2019t hear bad news until it\u2019s too late, eventually becoming so isolated that even high-risk or illegal actions go unquestioned.\u201d<br \/>\n<a name=\"What great leaders say to highly engaged teams\"><\/a><\/p>\n<h2>A 3-step employee engagement training plan for leaders<\/h2>\n<p>The role of senior leaders in employee engagement is as much about cultivating a great company culture as it is about <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/team-decision-making\/\" target=\"_blank\" rel=\"noopener noreferrer\">making high-level decisions<\/a> and seeing their business grow to greatness. In stressful times, many leaders tend to buckle and resort to pressure tactics, which are <a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/1548051817709007?journalCode=jlob\" target=\"_blank\" rel=\"noopener noreferrer\">doomed to fail.<\/a><\/p>\n<p>Successful leadership is about creating and protecting the conditions under which employees can choose to be engaged. Follow this simple three-step plan to begin building a culture of engagement in your company.<\/p>\n<h3>Step 1: Ask.<\/h3>\n<p>Keep checking in on your employees to keep tabs on the shape of your company culture. You can do this through regular informal check-ins, qualitative interviews, and employee engagement surveys. Use these tools frequently\u2014and don\u2019t forget to act on the results.<\/p>\n<h4 style=\"padding-left: 40px;\">What is an employee engagement survey?<\/h4>\n<p style=\"padding-left: 40px;\">An employee engagement survey is a tool used to check in on your employee\u2019s emotional commitment to your business\u2019s success. There are a few factors known to affect employee engagement, such as <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/lack-of-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\">lack of communication<\/a> and employee recognition, and a survey is designed to diagnose and troubleshoot these issues based on these.<\/p>\n<h3>Step 2: Create a system to support your action plan.<\/h3>\n<p>As a leader, it\u2019s essential that your employees feel that they can approach you whenever they need to voice out their concerns (and who knows, even their appreciation).<\/p>\n<p>Here are some ways you can build up a system:<\/p>\n<h4 style=\"padding-left: 40px;\">1. Centralize all internal communications.<\/h4>\n<p style=\"padding-left: 40px;\">Communication is the cornerstone of effective leadership. So, make <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/team-knowledge\/\" target=\"_blank\" rel=\"noopener noreferrer\">team knowledge<\/a> accessible. Streamline all your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tools<\/a> into one platform using something like <a href=\"https:\/\/www.ringcentral.com\/rcapp.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral <\/a>to avoid missing an important message when your inbox is being bombarded with email.<\/p>\n<h4 style=\"padding-left: 40px;\">2. Be on top of what\u2019s happening in every team.<\/h4>\n<p style=\"padding-left: 40px;\">Good leaders are the key to <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-in-the-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\">effective collaboration<\/a>. And they can do that largely because they know everything that goes on.<\/p>\n<p style=\"padding-left: 40px;\">One way to do that is with collaboration tools. For example, RingCentral\u2019s task management feature and integrations with <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/project-management-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">project management tools<\/a> (like <a href=\"https:\/\/www.ringcentral.com\/apps\/glip-integration-asana\" target=\"_blank\" rel=\"noopener noreferrer\">Asana<\/a>) give you an overview of targets and deadlines and track progress and updates so you can proactively address and prevent issues before they pop up.<\/p>\n<h4 style=\"padding-left: 40px;\">3. Have a tool for collecting feedback regularly.<\/h4>\n<p style=\"padding-left: 40px;\">Think of your employee engagement strategy as a guitar that you need to keep tuning. As your organization grows and (so do your people), culture evolves too. Make it as easy as possible for your employees to voice their concerns and raise issues.<\/p>\n<p style=\"padding-left: 40px;\">Provide them the option to be anonymous, or even better, create a culture where they won\u2019t want to be. For example, you could create a new team on RingCentral as a \u201csuggestion box\u201d for new initiatives or just use it as a space to check in:<\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-4013\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image5-49-1024x632.png\" alt=\"RingCentral app messages\" width=\"840\" height=\"518\" \/><\/p>\n<h4 style=\"padding-left: 40px;\">4. Schedule regular face-time.<\/h4>\n<p style=\"padding-left: 40px;\">Leaders have to take the time out to be present with each and every one of their team members. While this may not always seem possible\u2014hey, you\u2019re busy, we get it\u2014try to make it a point to talk to your team once a week (or once a month at least).<\/p>\n<h4 style=\"padding-left: 40px;\">5. Focus on building great teams.<\/h4>\n<p style=\"padding-left: 40px;\">How do you engage leaders in employee engagement? Make sure your managers have the leadership training and tools to lead their teams and discuss strategies with their peers.<\/p>\n<p style=\"padding-left: 40px;\">Great team culture is like having enough oil for a set of gears. Invest in <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/effective-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">effective teamwork<\/a> and creating supportive spaces where individuals can lean in on one another and resolve conflicts maturely.<\/p>\n<h3>Step 3: Evaluate your leadership style.<\/h3>\n<p>There are some things a survey just can\u2019t get at. Observe your colleagues as you speak with them. How do they respond when you call for a meeting? What are their non-verbal cues? When you correct them, do they take offense? Or do they seem relaxed around you?<\/p>\n<p><a name=\"Actionable tips to leading remote teams.\"><\/a><\/p>\n<h2>Tips for leading remote teams<\/h2>\n<p>In <a href=\"https:\/\/qz.com\/work\/1392302\/more-than-5-of-americans-now-work-from-home-new-statistics-show\/\" target=\"_blank\" rel=\"noopener noreferrer\">2017, more than 8 million people worked from home<\/a>. Employees are willing to take <a href=\"https:\/\/economics.stanford.edu\/events\/valuing-alternative-work-arrangements\" target=\"_blank\" rel=\"noopener noreferrer\">up to an 8% pay cut for the flexibility to work from home,<\/a> but it hasn\u2019t been the right move for all employers.<\/p>\n<p>Whether you like it or not, remote work is here to stay. So, how can you lead remote teams while making sure everyone\u2019s engaged?<\/p>\n<h3>Invest in the right technology upfront<\/h3>\n<p><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/virtual-collaboration-how-to-improve-remote-work\/\">Virtual collaboration<\/a> is critical when it comes to running a successful remote (or hybrid) team. Luckily, there are a lot of options on the market today for <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/cloud-collaboration-software\/\">cloud collaboration software<\/a> that can help everyone stay in touch and on the same page&#8230; but this can be overwhelming when trying to decide on the best platform for your business.<\/p>\n<p>Our recommendation? Find a <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/unified-communication-platforms\/\">unified communication platform<\/a> that covers all the bases you need and can grow with you. Look for software that wraps your business phone, video conferencing, and team messaging into an easy-to-use app.<\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>If you need a video <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-collaboration-software\/\">collaboration software<\/a>, use <a href=\"https:\/\/www.ringcentral.com\/video\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Video<\/a> for HD call quality, wherever in the world you are:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-4014\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image8-29-1024x579.png\" alt=\"RingCentral Video, video conferencing software\" width=\"840\" height=\"475\" \/><\/p>\n<\/div>\n<h3 class=\"heading h3\">Support and make space for different working styles<\/h3>\n<p>In the age of remote and hybrid work, people are discovering all kinds of things about the way they work best. This is good news! Don&#8217;t be afraid to let your employees work how they feel most productive and confident, and experiment with different <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaboration-styles\/\">collaboration styles<\/a>.<\/p>\n<p><a name=\"The next level after employee engagement\"><\/a><\/p>\n<h2>Now you\u2019ve tried these employee engagement strategies. What\u2019s next?<\/h2>\n<p>In the 2016 Korean movie The Admiral: Roaring Currents, Admiral Yi Sun-sin faces a losing naval battle to hold off the invading Japanese army. The day before the battle, a traitor burns his turtle ship, the best-fortified of his lot of 13. His soldiers are weary and grieving and prefer to give up and retreat. But if Korea loses this battle, they lose their country.<\/p>\n<p>Yi Sun-sin doesn\u2019t sit there and raise their wages (he can\u2019t). Or begin a leadership coaching seminar (no time). Instead, he pushes ahead on a lone naval ship, getting on deck with his sword and shield out, battling alongside his soldiers. He gets his skin in the game, which is worth more than anything he could have said to persuade his soldiers to risk their lives.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4016\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image7-33.png\" alt=\"\" width=\"717\" height=\"301\" \/><\/p>\n<p>By doing so, he inspired them and led by example.<\/p>\n<p>Great leaders can get their employees to bend over backward for the business\u2014and they do this by inspiring their employees. <a href=\"https:\/\/hbr.org\/2015\/12\/engaging-your-employees-is-good-but-dont-stop-there\" target=\"_blank\" rel=\"noopener noreferrer\">A Bain study of 300 CEOs across the world found that it would take two and a quarter satisfied employees to generate the same output as one inspired employee.<\/a><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4017\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image6-38.png\" alt=\"2015 Bain &amp; Company And EIU Research\" width=\"640\" height=\"668\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>If you want to engage your employees, aim to inspire them. Connect your mission and vision to the greater good, and then, get your skin in the game. If you practice what you preach, your employees will jump in right after you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employee engagement is at a dismal low. Sixteen percent among millennials. Despite the billions that companies are investing in employee engagement, the old formula of attractive perks and better pay just aren\u2019t working like they used to. Millennials and Gen Zers, who make up a large chunk of the workforce, don\u2019t respond as well to &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[2877,8764,908],"class_list":["post-41537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-employee-engagement","tag-employee-experience","tag-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The key to employee engagement: What great leaders do | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about what great leaders do to keep their employees engaged, what great leaders say and do, and how to engage your remote team effectively.\" 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