{"id":41499,"date":"2020-03-01T00:00:00","date_gmt":"2020-03-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/team-knowledge\/"},"modified":"2025-03-13T06:30:14","modified_gmt":"2025-03-13T13:30:14","slug":"team-knowledge","status":"publish","type":"post","link":"\/us\/en\/blog\/team-knowledge\/","title":{"rendered":"What Is team knowledge\u2014and how can it make remote teams better?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As your company grows and information needs to be shared across a team instead of staying in one person\u2019s head (or a few people\u2019s heads), it\u2019s important to be intentional about sharing team knowledge.<\/span><\/p>\n<p><a href=\"https:\/\/blog.clearcompany.com\/7-workplace-collaboration-statistics-that-will-have-you-knocking-down-cubicles\"><span style=\"font-weight: 400;\">According to Clear Company<\/span><\/a><span style=\"font-weight: 400;\">, 97% of employees and executives believe that a lack of alignment within a team impacts the outcome of a task or project. Basically, as much as you might want to assume that everyone thinks like you or that your team can read your mind, they can\u2019t.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Understanding and effectively using team knowledge gets everyone working together, educates everyone on your team with minimal handholding, and allows them to move forward efficiently on the projects that matter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, remote work has <\/span><a href=\"https:\/\/www.flexjobs.com\/blog\/post\/remote-work-statistics\/\"><span style=\"font-weight: 400;\">grown by 44% in the last 5 years<\/span><\/a><span style=\"font-weight: 400;\">. When you factor in remote employees and primarily digital communications, it becomes especially important to document shared knowledge.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we\u2019ll look at:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#team-knowledge\"><span style=\"font-weight: 400;\">What \u201cteam knowledge\u201d means<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#share-knowledge\"><span style=\"font-weight: 400;\">Why it\u2019s important to share knowledge<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#steps-to-share-team-knowledge\"><span style=\"font-weight: 400;\">4 simple steps to share team knowledge<\/span><\/a><\/li>\n<\/ul>\n<p><a name=\"team-knowledge\"><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">What does &#8220;team knowledge&#8221; mean?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most of us already have a sort of vague understanding of what team knowledge might be, but it\u2019s best to start on the same page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For our purposes, team knowledge refers to the collected knowledge among a group of employees, and their common understanding of situations and ideal solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s break that down. For example, let\u2019s begin by thinking of one group\u2014it could be the <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-leadership\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaborative leadership<\/a> team, the marketing team, or the whole company. Then, consider that group\u2019s collective knowledge. What information do they share and what knowledge may currently be siloed or isolated to one person within that group?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, consider how that group collectively considers certain situations and solutions to problems. Does everyone in that group know how to deal with common problems? Is there a shared knowledge of processes?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TL; DR: Team knowledge is the information that\u2019s shared between a group of colleagues.\u00a0<\/span><br \/>\n<a name=\"share-knowledge\"><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Why is it important to share knowledge with colleagues?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You might be thinking that it isn\u2019t such a big deal if your teams have slightly different processes or understandings of a given situation. You might even think that too much shared knowledge leads to groupthink and a mentality of \u201cthe way it\u2019s always been done\u201d that inhibits growth and innovation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, teams are great precisely because everyone has different strengths and knowledge areas. But if you\u2019re not creating opportunities for shared knowledge, you could be missing out on the kind of <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-culture\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">effective collaboration<\/span><\/a><span style=\"font-weight: 400;\"> that leads to creative ideas, and newer and better ways of doing things.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, it\u2019s important to ask yourself: if one team member leaves the company for another position, would their colleagues be scrambling to fill in the knowledge gaps left behind?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you prioritize team knowledge, you\u2019re not only educating everyone on your team, but also empowering them to take ownership of their projects and future-proofing your team against any unexpected events like people quitting or losing your data because you got hacked.<\/span><br \/>\n<a name=\"steps-to-share-team-knowledge\"><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">How can you share knowledge in a team?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sure, promoting and documenting team knowledge is important, but let\u2019s get to the practical stuff: how can you actually share knowledge in a team?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re concentrating on knowledge sharing within a certain team or across your organization, the foundation is going to be the same: communication. By fostering a collaborative culture\u2014and using the right <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tools<\/a>\u2014you\u2019ll make space for knowledge sharing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, effective documentation is crucial for knowledge sharing across time and space. To ensure that your library of team knowledge is consistent for <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/remote-work-companies\/\"><span style=\"font-weight: 400;\">remote employees<\/span><\/a><span style=\"font-weight: 400;\"> and despite employee turnover over time, create consistent training and a functional knowledge base for your team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at 4 steps to building that team knowledge culture.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 1. Create a culture of communication<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The foundation of team knowledge sharing is right in the name: sharing. If you don\u2019t have the kind of company culture that encourages communication or a good <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-hub\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaboration hub,<\/a> you\u2019re going to struggle with this.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, to create a company culture that encourages knowledge sharing, start with communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To build communication into your company culture, you have to open up knowledge sharing and make sure <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/cross-functional-collaboration\/\" target=\"_blank\" rel=\"noopener noreferrer\">cross-functional collaboration<\/a> spans different roles and teams at the company. Especially as your company grows, it\u2019s crucial to keep the lines of communication open so different teams can share critical information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-teamwork\/\"><span style=\"font-weight: 400;\">customer service teamwork<\/span><\/a><span style=\"font-weight: 400;\"> shouldn\u2019t just be the job of managers or department heads. Encourage all staff to connect across departments by creating inter-departmental groups, encouraging employees to occasionally sit in on relevant meetings in other departments, or even having inter-departmental education.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, you could schedule lunch and learns with Marketing and Sales so your marketing team can learn more about the sales process and be able to create content that supports it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or, create a meeting between your Customer Service team and developers to get feedback on the product roadmap and share what features your customers want the most.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you start to make these connections intentionally, you\u2019ll start to create spaces (whether digitally or in real life) for your team to increase informal communication with each other as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">[ebook-download title=&#8221;Learn more about managing your finances as a remote team&#8221; src=&#8221;&#8221; link=&#8221;\u200bhttps:\/\/www.ringcentral.com\/remote-work-finance-playbook.html\u200b&#8221;]<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 2: Invest in knowledge sharing tools<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The most important knowledge sharing tool is your communication platform\u2014especially when you work with a remote team. We all need email for professional communications, but sometimes, it\u2019s better or faster to send a\u00a0 message or have a video meeting to keep everyone on your team connected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One example is <a href=\"https:\/\/www.ringcentral.com\/work-from-home.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a>, which not only is a remote working tool, but also lets you go from talking to truly sharing team knowledge.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/rcapp.html\"><span style=\"font-weight: 400;\">app lets you not only communicate <\/span><\/a><span style=\"font-weight: 400;\">via instant message and calls with your team, but also lets you share files, assign tasks,\u00a0 and keep a record of all that important information shared through messaging:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-32499\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-1.png\" alt=\"\" width=\"1860\" height=\"1111\" \/><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>Pro-tip: <\/b><\/div>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve chosen a communication tool, integrate it with other apps you\u2019re using like a CRM, <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/email-marketing-templates\/\" target=\"_blank\" rel=\"noopener noreferrer\">email marketing templates<\/a>, or project management tool. This way, data gets automatically synced between your tools so that you don\u2019t have to keep copying and pasting information from one app to the other.<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Plus, <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer support<\/a> specialists can even use RingCentral to field customer questions in the same app they\u2019re using to message their colleagues\u2014meaning it\u2019s easy to loop in experts or ask a teammate a question.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Have an in-depth answer to a question? Hop into your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/the-best-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing software<\/a> and share your screen with a teammate or customer to help them overcome a pain point quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By investing in the right tools to share team knowledge and encourage open communication, you can create a culture of knowledge sharing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 3: Create consistent training<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Team knowledge starts with a shared foundation where everyone is in sync, which means creating consistent training to get new, and potentially seasoned, employees up to speed with the rest of your team.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It takes a little planning, but you can create an onboarding process that encourages team knowledge sharing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think through the different tasks that you or your team take on, the foundational knowledge that would have helped you when you started, and the basics of how your product or service works.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most important part? Once you\u2019ve designed a solid training, deliver it consistently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By starting everyone on the same page, you\u2019ll eliminate some of the anxiety that new hires have when they don\u2019t know enough about their roles or your business. Hey, we\u2019ve all faced that familar fear of asking a dumb question or revealing that you don\u2019t know something that you feel like you should.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just imagine how powerful it would be to have a sales team that asked for clarification on how the product works, instead of trying to fake it until they make it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not just about eliminating ignorance, though\u2014by starting with everyone on the same page, you\u2019re also reducing assumptions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Assumptions\u2014like that someone must know how a given process works or that everyone has encountered the same problem\u2014are a sneaky handicap that causes gaps in communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By training everyone the same way, you\u2019ll help to cut back on these assumptions so that team members are more likely to share any issues they\u2019re encountering\u2014and the solutions they\u2019re finding.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Step 4: Build a searchable knowledge base<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">And now that your team members are sharing the issues and workarounds they\u2019re encountering, it\u2019s the perfect time to assemble all of that team knowledge into a knowledge base.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A company knowledge base is frequently directed at support personnel. In other organizations it might be created, thrown on an intranet, and forgotten about forever.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It takes some intention, but <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/create-knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">building a great company knowledge base<\/a> and making it easy to use is a great way to share team knowledge and get questions answered quickly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, your knowledge base can appeal to employees that are more independent, don\u2019t work the same hours as the rest of the team, or just prefer to learn by reading.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key to success for your knowledge base is making it easy to navigate. If it takes more than a simple search to find the answer, assume your team isn\u2019t going to find it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You could even create different sections or entirely different knowledge bases for teams, like:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A marketing guide that walks through the process and common questions associated with your search engine optimization (SEO) practices, design guidelines, and <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/email-marketing-examples\/\"><span style=\"font-weight: 400;\">email newsletter<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A customer service knowledge base with all of your most common questions from customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A sales document library that addresses the most common sales questions and objections and contains a list of case studies and other resources for customers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All of this team knowledge will only expand as you hire more and more team members, so keep updating the knowledge base over time. You can encourage submissions or just ask your managers to keep an eye on their team messaging chats to watch out for clever solutions or recurring questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, ingrain your knowledge base in your business operations by making it easy to find, make sure that new employees are trained on where it is and how to use it, and let the team know when it\u2019s updated.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Encouraging and documenting team knowledge<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One of the most difficult transitions as a business grows is the necessity of sharing knowledge across multiple team members. Every person on your team had different knowledge areas\u2014that\u2019s what makes teams great\u2014but it\u2019s also a call to share that knowledge as a team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By fostering a culture of communication, investing in the right tools, training employees consistently, and documenting team knowledge, you can ensure that everyone on the team has the knowledge they need to succeed.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As your company grows and information needs to be shared across a team instead of staying in one person\u2019s head (or a few people\u2019s heads), it\u2019s important to be intentional about sharing team knowledge. According to Clear Company, 97% of employees and executives believe that a lack of alignment within a team impacts the outcome &#8230;<\/p>\n","protected":false},"author":29,"featured_media":41500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[18070,18071,356,8654,18072],"class_list":["post-41499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-collaborative-teamwork","tag-knowledge-sharing","tag-remote-work","tag-team-collaboration","tag-team-knowledge"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Is team knowledge\u2014and how can it make remote teams better? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-knowledge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is team knowledge\u2014and how can it make remote teams better?\" \/>\n<meta property=\"og:description\" content=\"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-knowledge\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-01T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:30:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/team-knowledge\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"What Is team knowledge\u2014and how can it make remote teams better?\",\"datePublished\":\"2020-03-01T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:30:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/team-knowledge\/\"},\"wordCount\":1850,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png\",\"keywords\":[\"collaborative teamwork\",\"knowledge sharing\",\"remote work\",\"team collaboration\",\"team knowledge\"],\"articleSection\":[\"Business &amp; leadership\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/team-knowledge\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/\",\"name\":\"What Is team knowledge\u2014and how can it make remote teams better? | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png\",\"datePublished\":\"2020-03-01T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:30:14+00:00\",\"description\":\"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What Is team knowledge\u2014and how can it make remote teams better?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What Is team knowledge\u2014and how can it make remote teams better? | RingCentral Blog","description":"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-knowledge\/","og_locale":"en_US","og_type":"article","og_title":"What Is team knowledge\u2014and how can it make remote teams better?","og_description":"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-knowledge\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2020-03-01T00:00:00+00:00","article_modified_time":"2025-03-13T13:30:14+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","type":"image\/png"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#article","isPartOf":{"@id":"\/us\/en\/blog\/team-knowledge\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"What Is team knowledge\u2014and how can it make remote teams better?","datePublished":"2020-03-01T00:00:00+00:00","dateModified":"2025-03-13T13:30:14+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/team-knowledge\/"},"wordCount":1850,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","keywords":["collaborative teamwork","knowledge sharing","remote work","team collaboration","team knowledge"],"articleSection":["Business &amp; leadership"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/team-knowledge\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/","name":"What Is team knowledge\u2014and how can it make remote teams better? | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","datePublished":"2020-03-01T00:00:00+00:00","dateModified":"2025-03-13T13:30:14+00:00","description":"Learn about team knowledge, why it\u2019s a good habit for remote teams to practice, and how to use it effectively in a few straightforward steps.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/team-knowledge\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"What Is team knowledge\u2014and how can it make remote teams better?"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/team-knowledge.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/team-knowledge\/amp","excerpt_title":"What Is team knowledge\u2014and how can it make remote teams b...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/41499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=41499"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/41499\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/41500"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=41499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=41499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=41499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}