{"id":41481,"date":"2020-03-01T00:00:00","date_gmt":"2020-03-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/collaborative-leadership\/"},"modified":"2026-02-01T17:46:07","modified_gmt":"2026-02-02T01:46:07","slug":"collaborative-leadership","status":"publish","type":"post","link":"\/us\/en\/blog\/collaborative-leadership\/","title":{"rendered":"Collaborative leadership: what it is and how to practice it"},"content":{"rendered":"<p><span style=\"font-weight: 400\">At first glance, the term \u201ccollaborative leadership\u201d may seem like an oxymoron. Leaders are supposed to be the decision-makers: they\u2019re expected to make the right call when faced with tough choices\u2014and by doing so, they\u2019ll inspire employees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">So why should leaders collaborate if they\u2019re in control?<\/span><\/p>\n<p><span style=\"font-weight: 400\">Because in the end, lone-wolf bosses rarely succeed. Nobody wants to work under an overbearing manager who won\u2019t listen to them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">According to<\/span><a href=\"https:\/\/www.businessinsider.com\/what-employees-want-most-from-their-bosses-2016-9?r=DE&amp;IR=T\" target=\"_blank\" rel=\"noopener noreferrer\"> <i><span style=\"font-weight: 400\">Business Insider<\/span><\/i><span style=\"font-weight: 400\">,<\/span><\/a> <span style=\"font-weight: 400\">the number one thing employees want more of from management is communication, and communication goes both ways. Using the right <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tools<\/a> and listening to your employees (instead of just telling them what to do) could help you find key missing pieces and take your business to the next level. Fortunately, RingCentral has all the tools you need for effective communication, including <a href=\"https:\/\/www.ringcentral.com\/how-does-a-virtual-phone-call-work.html\">virtual calls<\/a> and a <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud-based phone system<\/a> to help unify your team.<\/span><\/p>\n<p><span style=\"font-weight: 400\">But just listening isn\u2019t enough: leaders need to ensure that they\u2019re hearing from diverse and empowered employees. That\u2019s what collaborative leadership is all about.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In this post, we\u2019ll look at:<\/span><\/p>\n<ul class=\"table-of-content\">\n<li style=\"font-weight: 400\"><a href=\"#what\"><span style=\"font-weight: 400\">What collaborative leadership is<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"#why\"><span style=\"font-weight: 400\">Why collaborative leadership is important<\/span><\/a><\/li>\n<li><a href=\"#styles\">Styles of collaborative leadership<\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"#collab\"><span style=\"font-weight: 400\">3 collaborative leadership characteristics<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"#how\"><span style=\"font-weight: 400\">How do you demonstrate collaborative leadership<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">\ud83d\udd11 Spoiler alert: a powerful communication tool is one key to better collaboration. Grab the free checklist to help you choose the right one for your business.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/checklist\/communication_tools.pdf\" data-id=\"69d71a328b027\" id=\"69d71a328b027\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d71a328b027.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\u2705  Get the checklist<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free checklist to pick the right communication tool for your business. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d71a328b027.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><a id=\"What\"><\/a>What is collaborative leadership?<\/h2>\n<p><span style=\"font-weight: 400\">Collaborative leadership is basically the alternative to siloed working styles. Instead of top-down management, a collaborative leadership style encourages access to information, different perspectives, and collective responsibility.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Managers who practice collaborative leadership tend to assemble diverse teams comprising different experiences and viewpoints. It\u2019s well-known that there\u2019s<\/span><a href=\"https:\/\/www.forbes.com\/sites\/ekaterinawalter\/2014\/01\/14\/reaping-the-benefits-of-diversity-for-modern-business-innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <span style=\"font-weight: 400\">strength in diversity<\/span><\/a><span style=\"font-weight: 400\">\u2014and it\u2019s better and more authentic to start with diversity as a key foundation of your business, rather than trying to incorporate it later on.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Even when working with people outside your business\u2014freelancers or partners, for example\u2014a collaborative leadership style can bring out the best in everyone involved. And working together remotely doesn\u2019t have to get in the way of this: collaborative leaders just need to make the most of online tools to keep everyone aligned. Effective <a href=\"https:\/\/www.ringcentral.com\/contact-center\/workforce-management.html\">workforce management<\/a> software can help with this, streamlining internal processes for more efficient collaboration. (Here are a few tips for nurturing a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-culture\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaborative culture<\/a>.)<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"why\"><\/a>Why is collaborative leadership important?<\/h2>\n<p><span style=\"font-weight: 400\">Businesses benefit from different perspectives and employees who aren\u2019t afraid to voice dissenting opinions. We\u2019ve seen many examples of this\u2014a commonly cited one (and cautionary tale) is Nokia, whose mobile division was bought out by Microsoft in 2013.<\/span><\/p>\n<p><span style=\"font-weight: 400\">According to<\/span><a href=\"https:\/\/hbr.org\/2011\/07\/are-you-a-collaborative-leader\" target=\"_blank\" rel=\"noopener noreferrer\"> <i><span style=\"font-weight: 400\">Harvard Business Review<\/span><\/i><\/a><span style=\"font-weight: 400\">, Nokia\u2019s long-serving executive team before the buyout was 100% Finnish. In addition, middle managers were<\/span><a href=\"https:\/\/medium.com\/multiplier-magazine\/why-did-nokia-fail-81110d981787\" target=\"_blank\" rel=\"noopener noreferrer\"> <span style=\"font-weight: 400\">afraid of being honest with their bosses<\/span><\/a><span style=\"font-weight: 400\">. This unhealthy communication culture led to their homogenous leadership team not getting the information they needed, and in the end, Nokia was unable to compete with Silicon Valley\u2019s innovation.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It\u2019s hard to overstate the importance of diversity in business. Even one unorthodox idea can help build a better strategy, whether you\u2019re trying to launch a new product, attract new clients, or beat a competitor.<\/span><\/p>\n<p><span style=\"font-weight: 400\">But different perspectives will have only marginal impacts if they\u2019re confined to their respective teams. To practice <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-in-the-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaboration in the workplace<\/a>, you need to foster communication between <\/span><i><span style=\"font-weight: 400\">all<\/span><\/i><span style=\"font-weight: 400\"> parts of your business, and use the proper tools to do it. Even if your business is less than 10 people, opinions need room to thrive, and using tools like a <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a> is a great way to achieve this.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"Styles\"><\/a>Styles of collaborative leadership<\/h2>\n<p>There are different <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-styles\/\">styles of collaborative leadership<\/a>:<\/p>\n<ul>\n<li><strong>Director:<\/strong> This person is a natural leader who has no problems thinking on their feet and is able to communicate their vision to every single member of their team. Their natural leadership tendencies make them very results-oriented.<\/li>\n<li><strong>Harmonizer:<\/strong> A people-oriented, supportive leader, the harmonizer employs a style of leadership that lends itself to making sure that everyone is heard. The harmonizer is a terrific relationship-builder and is able to bring out the strength in teams without looking for credit for themselves.<\/li>\n<li><strong>Initiator:<\/strong> Out-of-the-box thinkers, the initiators are always looking for inspiration from the world around them. They are known for coming up with great ideas and seek to inspire others to provide creative solutions and share their ideas.<\/li>\n<li><strong>Analyst:<\/strong> This is the bulldog of the individual styles. They tend to be very linear-thinking, making sure that the last box is checked before moving on to the next task. Because they are very process-oriented, data is their be-all and end-all. They prefer to examine a new idea or task from all angles before proceeding.<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"collab\"><\/a>3 collaborative leadership characteristics<\/h2>\n<h3 class=\"heading h3\">1. Open communication<\/h3>\n<p><span style=\"font-weight: 400\">As we mentioned above, communication needs to flow both ways. Make sure your employees are aware of business goals, and pay attention to their thoughts and ideas on how to meet and exceed these goals. A good <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/employee-engagement-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">employee engagement app<\/a> will come in handy here.<\/span><\/p>\n<h3 class=\"heading h3\">2. Connection of ideas<\/h3>\n<p><span style=\"font-weight: 400\">Let\u2019s say that two different employees, at different times, mention their interest in a particular initiative. Let them know they\u2019re not alone\u2014connect them with each other and encourage them to pursue it. This will show employees that you trust them, and it promotes the circulation of new ideas, which is essential to prevent stagnation.<\/span><\/p>\n<h3 class=\"heading h3\">3. Unification<\/h3>\n<p><span style=\"font-weight: 400\">Collaborative leadership requires a keen sense of balance. While employees need to be free to voice their opinions and make their cases, this kind of freedom can also create paralysis in an organization.<\/span><\/p>\n<p><span style=\"font-weight: 400\">As the leader, it\u2019s up to you to make the final call. Ensuring that perspectives have been shared will help you unify ideas into a cohesive strategy that\u2019s been strengthened by diverse views.<\/span><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"how\"><\/a>How do you demonstrate collaborative leadership?<\/h2>\n<p><span style=\"font-weight: 400\">Good leaders lead by example. Preaching collaboration will be ineffective if your employees don\u2019t see you living by it. For example, if you request your team to use tools in your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-hub\/\" target=\"_blank\" rel=\"noopener noreferrer\">collaboration hub<\/a>, you have to use them regularly yourself. Here are six solid steps you can take to demonstrate collaborative leadership.<\/span><\/p>\n<h3 class=\"heading h3\"><b>1. Set goals<\/b><\/h3>\n<p><span style=\"font-weight: 400\">This one may seem obvious. But you\u2019d be surprised at how often employees feel misinformed about company goals. As the leader, it\u2019s your job to set clear and actionable goals, and to communicate them to your employees. No matter which area employees work in, they need to understand how their efforts impact and contribute to the overall business.<\/span><\/p>\n<p>Be clear, detailed, and specific about the expectations for the task at hand. Often, the failure of a project is actually a failure of adequate instructions at the start.<\/p>\n<h3 class=\"heading h3\"><b>2. Enable access to information<\/b><\/h3>\n<p><span style=\"font-weight: 400\">What\u2019s the point in creating guidelines and roadmaps if your team doesn\u2019t know where to find them? Whether it\u2019s a task management tool like Asana or a team messaging platform that keeps everyone in sync like RingCentral, you need an easy way for your team to share information with each other.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A platform like <\/span><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">RingCentral Office\u00ae<\/span><\/a><span style=\"font-weight: 400\">, for example, offers task management for teams and projects, as well as easy file sharing. You can add tasks for yourself and your teammates right in your conversation threads in the app:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-3853\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/RingCentral-team-task.png\" alt=\"\" width=\"542\" height=\"488\" \/><\/a><\/p>\n<h3 class=\"heading h3\"><b>3. Be an active listener<\/b><\/h3>\n<p><span style=\"font-weight: 400\">When you\u2019re talking to your employees, whether in a group meeting or a one-on-one, they deserve your full attention. Limit distractions: don\u2019t pick up your phone or check your emails, and don\u2019t interrupt your time with them. This applies to remote meetings, as well: in <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>, don\u2019t start flicking through unrelated windows.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the end, if your employees feel like you\u2019re not fully present, they might not be comfortable expressing unique or controversial views\u2014and those views might be exactly what you need to hear.<\/span><\/p>\n<h3 class=\"heading h3\"><strong>4. Invest in collaborative tools<\/strong><\/h3>\n<p>The key to being a collaborative leader is to invest in collaborative tools and platforms that can be used by the team. Leaders should also provide the team with collaborative tools that will help them stay connected with their fellow workers on a daily basis. Some of these tools include a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/unified-communication-platforms\/\">unified collaboration platform<\/a> and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-collaboration-software\/\">cloud collaboration platforms<\/a> that include things like chat, voice, video conferencing, collaboration, and file sharing.<\/p>\n<h3 class=\"heading h3\"><b>5. Encourage speaking up<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Meetings are often dominated by extroverts. To demonstrate collaboration, it\u2019s up to you to make sure everyone has their turn to speak. Quieter voices may need more encouragement, so ask around, promote healthy debate, and let the best idea win.<\/span><\/p>\n<p>Your goal should be to create a \u201csafe space\u201d or a \u201cbubble\u201d where employees feel the opportunity to share perspectives or own up to mistakes without fear of reprisal.<\/p>\n<h3 class=\"heading h3\"><b>6. Avoid silos<\/b><\/h3>\n<p><span style=\"font-weight: 400\">As organizations grow, so do departments. It\u2019s common for workers in larger companies to say things like \u201cI have no idea what they do in ____.\u201d So it\u2019s best to tackle this issue from the beginning: get employees to work together as much as possible, and make them aware of what others are up to. This way, perspectives on different aspects of the business will course through the organization, and employees will feel better informed.<\/span><\/p>\n<h3 class=\"heading h3\"><b>7. Turn failures into lessons<\/b><\/h3>\n<p><span style=\"font-weight: 400\">In any size organization, the blame game can create a toxic environment. If something doesn\u2019t work, don\u2019t waste time allocating blame or letting your employees scapegoat. Instead, try to create an open dialogue about what happened and why. Collaborative leadership emphasizes responsibility across the business, so it\u2019s everyone\u2019s job to learn from failure and build on it. \u201cEach failure is an opportunity\u201d may sound like a clich\u00e9, but that doesn\u2019t make it any less true.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"RingCentral\"><\/a>RingCentral enables collaboration from the top down<\/h2>\n<p>Collaborative leadership is the next big thing for management. It\u2019s about being a leader who invests in unified communications platforms, cloud collaboration tools, and relationships to make sure that teams are working together effectively.<\/p>\n<p>Leaders in organizations large and small have discovered that RingCentral has the tools they need to facilitate streamlined collaboration that leads to business success. <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ringcentral\/\">RingCentral MVP<\/a> includes voice, video, and messaging to connect your teams effortlessly from one centralized application.<\/p>\n<p>Learn more about what collaboration software is and be sure to check out other <a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\">RingCentral collaboration features<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At first glance, the term \u201ccollaborative leadership\u201d may seem like an oxymoron. Leaders are supposed to be the decision-makers: they\u2019re expected to make the right call when faced with tough choices\u2014and by doing so, they\u2019ll inspire employees.\u00a0 So why should leaders collaborate if they\u2019re in control? Because in the end, lone-wolf bosses rarely succeed. Nobody &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":41483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[3642,18064,908,1491],"class_list":["post-41481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-collaboration","tag-collaborative-leadership","tag-leadership","tag-teamwork"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Collaborative leadership: what it is and how to practice it | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about collaborative leadership &amp; how to exhibit it so you can effectively pull your team together &amp; manage them, even if they&#039;re working remotely.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaborative-leadership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collaborative leadership: what it is and how to practice it\" \/>\n<meta property=\"og:description\" content=\"Learn about collaborative leadership &amp; how to exhibit it so you can effectively pull your team together &amp; manage them, even if they&#039;re working remotely.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaborative-leadership\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-01T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T01:46:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/collaborative-leadership.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaborative-leadership\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/collaborative-leadership\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"Collaborative leadership: what it is and how to practice it\",\"datePublished\":\"2020-03-01T00:00:00+00:00\",\"dateModified\":\"2026-02-02T01:46:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/collaborative-leadership\/\"},\"wordCount\":1755,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaborative-leadership\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/collaborative-leadership.png\",\"keywords\":[\"collaboration\",\"collaborative leadership\",\"leadership\",\"teamwork\"],\"articleSection\":[\"Business &amp; 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