{"id":41372,"date":"2020-03-01T00:00:00","date_gmt":"2020-03-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/effective-teamwork-in-healthcare\/"},"modified":"2025-07-02T01:42:17","modified_gmt":"2025-07-02T08:42:17","slug":"communication-in-healthcare","status":"publish","type":"post","link":"\/us\/en\/blog\/communication-in-healthcare\/","title":{"rendered":"Effective communication in healthcare: how to do it well"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Healthcare is a broad term. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And when we say broad, we mean\u00a0<\/span><span style=\"font-weight: 400;\">it encompasses different professions, settings, and practices. Doctors, nurses, dentists, physiotherapists, chiropractors, pharmacists, midwives, and many others are all healthcare practitioners\u2014and within those professions, there are endless specialities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the key components of providing effective, efficient, and safe healthcare is making sure your healthcare practice works well together as a team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we\u2019ll look at:<\/span><\/p>\n<ul style=\"font-size: 15px;\">\n<li style=\"font-weight: 400;\"><a href=\"#What effective teamwork in healthcare is\"><span style=\"font-weight: 400;\">What effective communication in healthcare looks like<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#Why it\u2019s important\"><span style=\"font-weight: 400;\">Why communicating well in healthcare is important<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#3 types of tools that are essential to working well together in a healthcare practice\"><span style=\"font-weight: 400;\">3 types of tools that are essential to working well together in a healthcare practice<\/span><\/a><\/li>\n<\/ul>\n<p><a name=\"What effective teamwork in healthcare is\"><\/a><\/p>\n<h2 style=\"padding-top: 35px;\">What does effective communication in healthcare look like?<\/h2>\n<p><span style=\"font-weight: 400;\">Communicating well in healthcare requires a certain degree of collaboration between everyone\u2014from nurses to administrative staff to practitioners\u2014all to make sure that patients and clients are getting the best care possible. (And if you&#8217;re <a href=\"https:\/\/www.ringcentral.com\/how-to-run-healthcare-practice\/\" target=\"_blank\" rel=\"noopener noreferrer\">running a remote-friendly healthcare practice<\/a>, this is especially important.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s essential not only for members of the same profession\u2014for example doctors working well with other doctors to provide the best possible care for a patient\u2014but also for professionals working across various disciplines.\u00a0<\/span><br \/>\n<a name=\"Why it\u2019s important\"><\/a><\/p>\n<h2 style=\"padding-top: 35px;\">Why is effective communication in healthcare important?<\/h2>\n<p><span style=\"font-weight: 400;\">Healthcare relies on multidisciplinary teamwork. After all, humans are complex and have many needs. Not all of these needs can be met by a single healthcare provider, or even a single profession.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at an example:\u00a0<\/span><\/p>\n<div style=\"font-size: 15px;\">\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">A patient comes into a family practice clinic for his yearly check up and physical. The\u00a0<\/span><span style=\"font-weight: 400;\">family doctor assesses the patient and sends him to a lab to get bloodwork done.\u00a0<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">The lab technician reads the doctor\u2019s requisition and draws the blood needed for the\u00a0<\/span><span style=\"font-weight: 400;\">various tests the doctor wants performed. The blood is analyzed and the results are sent back to the doctor. The patient\u2019s blood sugars are high, so more tests are done.\u00a0<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">The doctor eventually diagnoses this patient with Type II diabetes and refers the patient\u00a0<\/span><span style=\"font-weight: 400;\">to an endocrinologist and a dietitian.\u00a0<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">The endocrinologist reads the referral from the family doctor and discusses options for treatment while the dietitian works with the patient to develop a meal plan to control the diabetes.\u00a0<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">The patient receives a prescription for insulin and goes to the pharmacy. The pharmacist reads the prescription, gives the patient the medication, and explains how to use it.<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">At the patient\u2019s next appointment, his blood sugars are responding well to the treatment. While he still has to follow his meal plan and take insulin, the family doctor, endocrinologist, and dietitian are very happy with this news.\u00a0<\/span><\/p>\n<p style=\"font-size: 15px; padding-left: 40px;\"><span style=\"font-weight: 400;\">And while the lab technicians and the pharmacist might not have had much of an encounter with this patient, they were essential to providing effective care and contributing to this good outcome.<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">In this scenario, the patient gets everything he needs for his unique situation and is put on a promising path for controlling and living with his diabetes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A major reason for why this was possible is because of the clear communication and referrals made to the right people. The family doctor doesn\u2019t attempt to treat and educate the patient all on her own; that is far too much to add to her workload.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, the family doctor communicates with the right specialists (the endocrinologist and the dietitian) to address those specific needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare relies on <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/HRH_Info_Teamwork.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">teamwork<\/span><\/a><span style=\"font-weight: 400;\"> across different professions and specialities, and there are four main reasons that this teamwork is so important:<\/span><\/p>\n<ol style=\"font-size: 15px;\">\n<li style=\"padding-bottom: 10px;\"><span style=\"font-weight: 400;\">Patients can have very complex needs and need access to healthcare providers with specialized skills. In this example, the patient needed help with medications and diet changes; the endocrinologists and dietitian have the skills necessary to give the patient that help. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If this patient has another condition, such as high blood pressure or a heart condition, he might be referred to another specialist.\u00a0<\/span><\/li>\n<li style=\"padding-bottom: 10px;\"><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/effective-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Effective teamwork<\/span><\/a><span style=\"font-weight: 400;\"> can reduce <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/node\/6139.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">errors<\/span><\/a><span style=\"font-weight: 400;\">. A family doctor who isn\u2019t familiar with diabetes might prescribe an inappropriate medication, or simply might not have the time or knowledge to have a long, drawn-out discussion specifically about nutrition. It\u2019s better to send the patient to a specialist who has in-depth expertise in this area. Reducing errors like this increases patient <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/node\/6139.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">safety<\/span><\/a><span style=\"font-weight: 400;\">\u2014which is in everyone\u2019s best interest.\u00a0<\/span><\/li>\n<li style=\"padding-bottom: 10px;\"><span style=\"font-weight: 400;\">Working together also helps <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/node\/6135.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">prevent burnout<\/span><\/a><span style=\"font-weight: 400;\">. Imagine that family doctor trying to manage someone\u2019s diabetes while their waiting room is filled with other cases that need just as much attention and specialization. Because the patient is seeing an endocrinologist and a dietitian too, the family doctor is able to attend to other needs and focus on her role as a generalist.\u00a0\u00a0<\/span><\/li>\n<li style=\"padding-bottom: 10px;\"><span style=\"font-weight: 400;\">Teamwork can also help patients <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/node\/6137.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">feel better,<\/span><\/a><span style=\"font-weight: 400;\"> and not just in terms of their health. The patient in this scenario feels at ease knowing that he has a team of professionals working together to manage his diabetes. He feels <\/span><i><span style=\"font-weight: 400;\">cared for<\/span><\/i><span style=\"font-weight: 400;\"> and is happy with the care he is receiving. His team is also <\/span><a href=\"https:\/\/www.hrhresourcecenter.org\/node\/6142.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">satisfied<\/span><\/a><span style=\"font-weight: 400;\"> with the care they\u2019ve provided.\u00a0<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Unfortunately, communication in healthcare <\/span><a href=\"https:\/\/www.longwoods.com\/content\/18669\/healthcarepapers\/effective-teamwork-in-healthcare-research-and-reality\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">isn\u2019t always<\/span><\/a><span style=\"font-weight: 400;\"> smooth and efficient.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Issues like miscommunication, unclear referral pathways, and hierarchies among professionals often contribute to a breakdown in teamwork. There\u2019s a <\/span><i><span style=\"font-weight: 400;\">lot<\/span><\/i><span style=\"font-weight: 400;\"> of <\/span><a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5472431\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">research<\/span><\/a><span style=\"font-weight: 400;\"> out there, and many <\/span><a href=\"https:\/\/www.mcgill.ca\/ipeoffice\/ipe-curriculum\/cihc-framework\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">initiatives<\/span><\/a><span style=\"font-weight: 400;\"> are being carried out to identify and address these gaps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But change takes time\u2014especially in such a large and complex system like healthcare.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that there are tools and software designed to make it easy to work as a team! Of course, technology can\u2019t solve <\/span><i><span style=\"font-weight: 400;\">all<\/span><\/i><span style=\"font-weight: 400;\"> the problems in the healthcare system, but the right tool might be helpful in your clinical practice.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Software for healthcare typically focuses on <\/span><b>communication<\/b><span style=\"font-weight: 400;\">, <\/span><b>charting<\/b><span style=\"font-weight: 400;\">, and <\/span><b>scheduling<\/b><span style=\"font-weight: 400;\">. Let\u2019s look at examples of each one.\u00a0\u00a0<\/span><br \/>\n<a name=\"3 types of tools that are essential to working well together in a healthcare practice\"><\/a><\/p>\n<h2 style=\"padding-top: 35px;\">Essential tools that help healthcare teams work together more effectively<\/h2>\n<h3 style=\"color: #434343; padding-top: 20px;\"><span style=\"font-weight: 600;\">1. A communication platform: <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral<\/span><\/a><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral is an innovative cloud-based platform that gives healthcare teams a serious boost in the teamwork department. It lets healthcare providers message, call, or <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> each other from any device and any location. All you need is the <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">mobile app<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-3590 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-77-1024x659.png\" alt=\"RIngCentral communication platform\" width=\"840\" height=\"541\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Teams can collaborate in real time, make plans and decisions faster, and take action where needed. In healthcare, when every second counts, this is crucial.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Coordination can happen much faster this way, especially in situations where certain team members are in different locations. For example, a family physician in a rural, isolated community can coordinate patient care with various specialists in an urban center that\u2019s hundreds of miles away.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/video-conferencing-telehealth\/\" target=\"_blank\" rel=\"noopener noreferrer\">telehealth<\/a>\u2019s rise in popularity, RingCentral is useful because it facilitates communication between care providers and patients\u2014all you need is the internet and a cell phone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a bonus, RingCentral\u2019s communication platform offers other useful features for healthcare too, like appointment scheduling, automatic SMS appointment reminders, and follow-up SMS messages.\u00a0<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83e\uddb7 Pro-tip:\u00a0<\/b><\/div>\n<p>Learn about how <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dental-practice-lockdown-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dentistry for Kids and Adults<\/a> uses one simple app to make sure the whole team can stay in sync and provide a great client experience.<\/p>\n<\/div>\n<h3 style=\"color: #434343; padding-top: 20px;\"><span style=\"font-weight: 600;\">2. A charting tool: <\/span><a href=\"https:\/\/praxisemr.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Praxis<\/span><\/a><\/h3>\n<p><span style=\"font-weight: 400;\">As any healthcare provider will tell you, proper <\/span><a href=\"https:\/\/collections.ola.org\/mon\/16000\/269556.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">documentation<\/span><\/a><span style=\"font-weight: 400;\">, including charting, is an essential skill for patient care\u2014and is especially important for teamwork.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Electronic medical records (or EMR) has been a <\/span><a href=\"https:\/\/www.healthit.gov\/faq\/what-are-advantages-electronic-health-records\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">game-changer<\/span><\/a><span style=\"font-weight: 400;\"> for streamlining communication, ensuring patient information is accurate and complete, and allowing quick access to patient records:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3592\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-54.png\" alt=\"Praxis charting tool\" width=\"845\" height=\"535\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Praxis is a cloud-based EMR that uses AI technology to optimize charting. Lots of EMR software have clunky templates that aren\u2019t relevant for all clinical encounters.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Praxis doesn\u2019t have templates, but it is very flexible, so a healthcare provider can chart exactly what they need to, in the format that works best for them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s really neat here is that over time, its AI technology adapts to the providers\u2019 style and preferences, so charting can be done faster and faster, until it becomes so familiar with their workflow that it\u2019s done in the blink of an eye.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The more you use it, the faster and easier it is\u2014which gives you more time to spend with your patients and collaborate with your colleagues.<\/span><\/p>\n<p><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/patient_satisfaction.pdf\"><img decoding=\"async\" class=\"aligncenter size-medium wp-image-4487\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/patient-satisfactio-checklist.png\" alt=\"\" width=\"805\" height=\"254\" \/><\/a><\/p>\n<h3 style=\"color: #434343; padding-top: 20px;\"><span style=\"font-weight: 600;\">3. A scheduling tool: <\/span><a href=\"https:\/\/www.skedulo.com\/industries\/healthcare-scheduling\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Skedulo<\/span><\/a><\/h3>\n<p><span style=\"font-weight: 400;\">Having a functional scheduling system is essential for a functional clinic or practice. Skedulo is an online appointment scheduling software that is a great choice for ensuring organization, sanity, and communication, while making the lives of both patients and providers easier:\u00a0\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3591\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-65.png\" alt=\"Skedulo scheduling tool\" width=\"500\" height=\"417\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Skedulo\u2019s technology can automatically work with important factors\u2014a providers\u2019 speciality, experiences, the patients\u2019 history\u2014to match the patient with the right provider. Providers\u2019 and patients\u2019 schedules are managed in one location, in one system.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Appointment details and updates are sent directly to providers\u2019 phones. All of these features mean that Skedulo can help with making sure healthcare providers are seeing the right patients at the right time, using their precious time more efficiently, so they can focus on teamwork and patient care.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">[ebook-download title=&#8221;Learn more about managing your finances as a remote team&#8221; src=&#8221;&#8221; link=&#8221;\u200bhttps:\/\/www.ringcentral.com\/remote-work-finance-playbook.html\u200b&#8221;]<\/span><\/p>\n<h2 style=\"padding-top: 35px;\">The key to achieving effective communication in healthcare<\/h2>\n<p><span style=\"font-weight: 400;\">Good communication in healthcare definitely isn\u2019t the easiest thing to accomplish, but it is essential for both healthcare providers and their patients.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communications, charting, and scheduling tools can improve and streamline the day-to-day operations of a clinic or practice and make teamwork much easier.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of the software options on the market have multiple features and free trials, so take some time to figure out which service is best for you and your team.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Healthcare is a broad term. And when we say broad, we mean\u00a0it encompasses different professions, settings, and practices. Doctors, nurses, dentists, physiotherapists, chiropractors, pharmacists, midwives, and many others are all healthcare practitioners\u2014and within those professions, there are endless specialities.\u00a0 One of the key components of providing effective, efficient, and safe healthcare is making sure your &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[1682],"class_list":["post-41372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Effective communication in healthcare: how to do it well | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Looking for ideas to improve communication in healthcare? 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